Mahadiscom / MSEB / MSEDCL — UPI amount got deducted but not reflected in billing portal

Mahadiscom / MSEB / MSEDCL — UPI amount got deducted but not reflected in billing portal

V vhritesh Dec 26, 2020

I made a UPI bill payment through MSEDCL portal. I did UPI transfer from Citibank account. The transaction for payment to MSEDCL failed, but amount (Rs. 760) was debited; it was never reversed/refunded. Here are the details: Consumer Number:[protected] BU : 4746 Wadgaon Sheri Transaction Narration: UPI/ritesh.[protected]@citi Amount Debited: Rs. 760/- Date/Time of Transaction: 22-DEC-2020 at 02:49 PM UPI Ref no.[protected] Can you please initiate the refund process immediately? Was this information helpful? No (0) Yes (0)

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vhritesh

Jan 21, 2021

The extra amount (which did not reflect as received) seem to have been received by MSEB and the amount from that payment was used for payment of the next month bill. So, it seems okay for now. No issue. No further action required from MSEB side. Thanks to MSEB's automated system(s)..