Mahanagar Gas — Bill

Address:	Mumbai City, Maharashtra, 400104
Website:	mahanagargas .com

B. p. no. [protected]
Complaint no.2933957
The payment for previous month (july 2016) are been paid and the proof (bank statement) for the same was given through the e-mail. despite that, current bill is showing the arrears. nobody is replying back the mail and when we call they say that it's in process. it 's been 6 days and complaint has not been carried forward.
Kindly look in the matter, as the current bill is been issued and i[censored] delay the complaint we will also get delay in the payment of bill then again the arreas.
Above all the hard copy of bill doesn't reach on time, if it's not on time then it's natural that our bill payment gets delayed. if on finding the soft copy we make payment then we don't have the proof of payment other then bank statement and on given that also the process of carrying the complaint gets tougher?