Mahanagar Gas — gas connection

I am located in flat no e 402 prithavi park chs (Lokmat building) sec. 30 sanpada
Gas pipe is already laid 3/4 months back and it is ready for commissioning. We have paid 3 months back complete fees. However the gas connection not yet made operative? I visited your office in turbhe, but no appropriate reply
Kindly let us know the reason and requested to commission the gas supply as soon as possible and the house connection operative