Mahanagar Gas — I had applied for Name Transfer since 2 years yet not resolved

Address:

Mira road

I had applied for a Name transfer since October 2019 Online but still the date they have not done anything. I have called up so many times but every either they said to wait for further mail or to reapply for a new request. I am mentioning all my application numbers below. Even there Complaint Incharge numbers also not valid. Where should we call?
At last, they told to try offline buy Why should I go for that if you guys are not satisfying clients requirement then why you are working online?
I am just fed up with this. Hope to see a quick result.

Application Numbers TF[protected] TF[protected] TF[protected]