Mahanagar Gas — Mahanagar gas: Worst govt. service provider: I have applied for connection in MAY -2015 and no connection and no word till date!

Address:	Mumbai City, Maharashtra, 400708
Website:	www.mahanagargas.com

Hi, MGL BP no. [protected]. complaint no.: 2354294 - last called them[protected] on[protected] Applied for connection in May'2015. They said, keep chasing us using the above BP no. for all issues till eternity and thats exactly whats happening. Promised pathatic service and thats what i m getting. Once a complaint number is generated, issue will be solved. Ha Ha Ha Ha! 1. Every time i call the number, the automated help line will verify my BP number before connecting me to the call centre 'customer service executive' for assistance. The person then would verify the number again because he cant proceed otherwise. Big help from CSE! 2. Since May'15, i have called more than 5 times to hear my BP number re verified twice by the automated system n the CSE-gentleman that i end up talking too. This gentleman has never said anything beyond that every effort is being made to get me a connection and i need to have patience. -He says he has no information, -He has no access to information, -He cant take this to any level and cant escalate the issue, -He cant pass the call to a supervisor and all He can do is update the system about my call ? All this callcentre exec. can do is update the systems ? Mahanagar gas is semi govt body using taxpayer's money to pay these call center guys and make money for themselves. -The call centre guys r dummies to drain our tax money ?? -Seems there is big racket in here and some politician has a stake in the call centre which is a way to make money for himself and drain the taxpayer. Coming to my point of no connection till date: I have paid the money and there is Zero follow up frm the mahanagar gas about the service they promised me. My every follow up call is being reverted by another false promise, hope with no follow up of the last call. More than 8 months, situation never changed. The global metropolitan mumbai in 2015 is in a total apathy and sorry state. How do i raise this to Mr. Devendra Fadnavis who himself has been ripped multiple times on Times Now by Arnab Goswami? - Comment for Mr. CM: Your team in govt. is bunch of shameless sink of taxpayers money. please dont call yourself politician. Call yourself a bunch of cheats working with the single minded objective to loot and cheat people and serve none but themselves. In case your colleague or yourself has a stake in Mahanagar gas, start diluting it now. Make it fast. please My next mail would be to News channels. I am seriously considering to file an RTI and later take the Media help. If i win a case against mahanagar gas, not monetary compensation please, I want the head of Mahanagar gas to be fired immediately and i want to personally slap him in front of his staff on his last official day. This is utter non sense and a gross gesture of a common customer taken for granted. With no regards whatsoever for this low self esteem team at mahanagar gas Vash, [protected]