Mahanagar Gas — <Name Transfer Request for Piped Natural Gas (PNG) Connection Application No: TF[protected] for CA[protected] >

Moloy Bhoumik
6:34 PM (5 minutes ago)
to vigilance

Dear Sir/Ma'am,

It's been over 6 weeks now when I had requested for the name change application online by providing all relevant documents required to process.
I'm compelled to write to you because I'm not getting neither any satisfactory response other than system generated email nor any resolution from
your Customer Support Service team.

I'm hoping to get a resolution from your end at the earliest by taking necessary action on the lapses against the concerned department.

Note: For your reference I'm attaching the chain of emails exchanged in the recent past.

[protected]@mahanagargas.com
Oct 21, 2020, 5:55 PM

to me

Dear Mr. BHOLANATH

Use this OTP 925912 to verify your details for Name Transfer.

This OTP is valid till 60 minute .

Regards,
Web Administator,
Mahanagar Gas Ltd.

[protected]@mahanagargas.com
Attachments
Oct 21, 2020, 5:56 PM

to me

Dear Mr. BHOLANATH

We have received your application for Name transfer request for PNG Connection. Your application is attached herewith for your reference.

Business Partner Number (BP): [protected]

After successful verification of your application, you will receive a payment link to pay the Transfer Charge* of Rs. 413 (Transfer Charge: Rs 350 + 18% GST) on your registered email & mobile number.
You can track your application using the application No. TF[protected] from the below link.

Click Here

For any other assistance, you may please dial our helpline numbers 1917 / 26594500 / 61564500 or you may also write at [protected]@mahanagargas.com.

Thanking You,

With Regards,
Mahanagar Gas Ltd.

*Note: Transfer Charge is not applicable in case of demise of registered Customer
Attachments area

Moloy Bhoumik
Attachments
Nov 30, 2020, 4:34 PM (6 days ago)

to Mahanagar, mglinfo

Subject :

This email is in reference to the details mentioned in the subject line. Additionally, I've attached the supporting documents to enable the process of name transfer at the earliest.

Dear Sir/Ma'am,

It's been over 5 weeks since initiating the request for name transfer(21st October 2020) & haven't got any updates or seen any progress.
I want to understand the reason for the unnecessary delay on your end after submitting the supporting documents required to complete the
process of name transfer.

Kindly let me know if there is any discrepancy delaying the process for name transfer which can be rectified immediately at my end.

Note: The details mentioned below is the email I received on the request initiated.

[protected]@mahanagargas.com
Attachments
Oct 21, 2020, 5:56 PM

to me

Dear Mr. BHOLANATH

We have received your application for a Name transfer request for PNG Connection. Your application is attached herewith for your reference.

Business Partner Number (BP): [protected]

After successful verification of your application, you will receive a payment link to pay the Transfer Charge* of Rs. 413 (Transfer Charge: Rs 350 + 18% GST) on your registered email & mobile number.
You can track your application using the application No. TF[protected] from the below link.

Click Here

For any other assistance, you may please dial our helpline numbers 1917 / 26594500 / 61564500 or you may also write at [protected]@mahanagargas.com.

Thanking You,

With Regards,
Mahanagar Gas Ltd.

*Note: Transfer Charge is not applicable in case of demise of registered Customer