Mahanagar Gas — New connection promise in June-16, but till today not any reply.

Address:	400068
Website:	mahanagar gas

Sir, my bp number [protected], they taken all money well in advance for new connection, & promise for june end, in written they says it will do by july-16, now as on today 22.8.16, still not any progress, customer care service not ready for register complaint, they says give us request, why we request them? Why they r not reply by phone call? When we get connection? If any time we pa payment delay then charges for let payment, now who will charge them for this service? If they r not capable to finish work as they written then why take all amount in advance?