Mahanagar Gas — No connection even after payment

Address:

410210

We had made payment to mahanagar gas last year sometime in June 2015 however we have not yet received the pipeline connection.

The pipelines have been laid since long but no connection at home. We even received a letter from mahanagar gas in mar 2016 stating that there is a delay but soon the connection will be made. We lodged complaint too but no use. The customer care says it will be done by end of September.

My first question is: why is the process not made clear to the consumer? Its really annoying because no one knows exactly when will the completion happen !!

Secondly, the customer care says as soon as the payment reaches them, the connection is done within 3 months. If we get a confirmation letter in March that means before june the process should have ended !! However when we lodge a complaint they say it will be done by end of September 2016.

I would like to know what is being done here. Pls explain the correct process to us. And we need a sureity that there will definitely be a connection by Sep.

My BPN no.is [protected].
Awaiting your response before end of September !!

A frustrated consumer.