Mahanagar Gas — no connection since last 2 years despite making advance payment

Address:

400064

I have applied for a new gas connection at my residence on 14th feb 2016 and till date have not received the connection. Every time i call the customer care helpline they provide only future dates for making the connection but no connection is done till date. My call records, complaint history and dates given by company is clearly recorded in their system. Last date given to me was 30th nov 2017 but this was of no use again. My bp no. Is [protected].
Adding salt to wound, someone purchased a flat in my building 3 months ago and had applied for gas connection in nov 2017 and today his connection is done. Whereas no connection for me who has applied almost 2 years ago. This company is taking undue advantage of monopoly that they have in market and are taking customers like me on ride by providing false dates and promises.
Even when you call to their corporate office number mentioned on their website, they will guide you to this helpless customer care that they have.
Please look into this and help protect customers from such undue monopoly advantage that mahanagar gas has.