Mahanagar Gas — No response on payment towards new connection

Address:	401107
Website:	www.mahanagargas.com

i have Paid Amount Rs 6328.12 for New connection for BP no : [protected] on 30th Sep 2015 by online Payment Through my SBI Credit Card no Ending with xxxx xxxx xxxx 4264 and the payment was success-ed bur i couldn't take printout of that receipt . So after i visited to MGL Mira road office and explained the same and they confirmed my payment as they received on 6th Oct 2015, and they provided my BP no : [protected] and i was told i will get connection with in 90 days.

after that so-many times i called t o the customer care no and visited to MGL Mira road for my connection and i was told to wait till 16th Jan 2016 . But After 16th Jan 2016 there was no response from MGL. After that i called to customer care center and i was told that the request-has taken to do action earlier. since i again went to MGL Mira Road on 30th Jan 2016 and spoken to the manager who interact with customer told me that there is meter shortage issue u have to wait till end of Feb 2016. So Till 30th Jan 2016 either customer care centre executives nor MGL Mira road office manager told me that my payment was not done.

But i received one call on 10th Feb 2016 from MGL customer care center after 100 days of my payment done / My 10 Call followups and 3 office visit follow up, The executive told me that we ae not received your payment so your connection cant be placed. I shocked and asked i paid 100 days back and after that i followup ed may times and i even confirmed my payment from MGL office now how come my payment not done.

So next day I went to the Mira road MGL office and asked for the same, he checked the system and said yes your payment not done. I replied him that u accepted that my payment was done when i was asked in the first week of Oct 2015 and now saying my payment was not done how could be. He simply replied that that day the system showed your payment was done and now displaying your payment not done i cant do anything.

so for these type of negligence to whom i can register this complaint please let me know.

Meanwhile i checked with My SBI credit center and my transaction was confirmed and hte Transaction id also they given the details are given below

so many customers got new connection whoever register for after my registration .

i need explanation for the same


My Payment paid on through SBI Card online on 30th Sep 2015 ( Transaction ID T94112 ) the against MGL B P No: [protected] for New connection and it was confirmed at MGL Mira road office as the payment was received by MGL on 6th Oct 2015.


PRABHAKARAN NATARAJAN THEVAR

B/24, Agranada Srishti CHS ltd, Srishti Complex Sector 01, Near Royal College,

Mira Road E - 401107, Thane Dist

BP NO: [protected]

Payment Transaction Date : 30th Sep 2015, Received by MGL 6th Oct 2015

Transaction ID T94112


Regards

Prabhakaran
[protected]