Maharashtra Natural Gas [MNGL] Complaints & Reviews

Dear sir,

I have sent 3 emails + lodged complaint with customer service (Toll-free nbr person), followed up with local mngl engineers (Mr abhijeet, mr kishore). I was informed by mr abhijeet that he had forwarded my issue to crm some time ago with details & photos of meter reading, etc but no action is being taken. I am a senior citizen and requesting you to kindly activate the bp account number and update billing urgently as i cannot make payment online without this. I am very frustrated as i have been trying to get mngl to do this for a month now but no one at mngl seems to care.

Regards,
Seema kamath
[protected]

My B.P No is 50141261 as an MNGL customer . Since Jan 2020 my payments against their bills are not getting properly accounted . Though I have valid MNGL receipts of payments within the due dates, they keep adding arrears and keep applying late fee penalties . As a result of this I have ended up paying much more in excess of my consumption. I have been sending them mails after mails providing necessary proofs of receipts but only once I got their mail response and that showed missing payments from my side . I tried to call their toll free customer care number several times but they are just disconnecting after a couple of rings during even the normal working hours let alone 24x7 ! Now I am worried that they will keep on piling arrears and penalties based on their faulty accounting system and I will be burdened more and more . But if they dont listen to me over phone am I expected to go to them in person during COVID times ! Please help

I have tried calling the customer care number of mngl pune and the 1800... Number but even if the ring goes it drops off within seconds. Further it seems there is no automatic acknowledgement of the mails as i wrote to them about erroneous bills and undue penalties they keep adding in my bill. Very unprofessional. Govt should not allow any monopolies otherwise this is the kind of treatment a consumer gets. I think my hp cylinder agency was better for a few rupees more, but reliable and responsive

I had logged a complaint with complaint number[protected]. We need an MNGL gas connection but the concerned personnel did not provide it even on multiple requests. There was no attention given even to the logged complaint.
Our building already has the MNGL gas connections and even some households are using it. Please provide the connection as soon as possible.
Thanks

I am complaining about having been over billed in August 2020. The photograph of the reading sent to MNGL was for 628 units whereas your bill has recorded it as 666 units. I have been over billed by 38 units. Please note I have already settled your bill for Rs.1829/- under protest.
Kindly adjust the excess amount paid in your next bill and oblige.
Smt. Vrinda A.Gangolli

Dear Sir,
I have submitted meter reading two times by mail as well as in WhatsApp Number [protected].
No one has visited for meter reading, No Bill in response to my mail/whatsapp.
I would like to know how you issue Bill to consumer? Since it will be difficult to pay a hefty amount at once, I am worried for that.

Registered mobile No.
[protected]
Email: [protected]@gmail.com

It is to inform you that we have Gas pipeline in our kitchen, but Final connection to our cooking unit is still balance. I am trying to contact customer care for last 15 days but it is impossible to contact on your Customer care no. [protected] or, [protected] as phone gets disconnected immediately after One ring. also tried some other nos. of those who brought Pipe connection in our kitchen but they are not responding to connect pipe to Cooking unit. Its really painful as we have paid full installation charges and not getting service from MNGL. as Ganesh festival is from Friday. you are Kindly requested to complete the connection at least by Friday afternoon.

BU no. 50229480

Hi team,

I am vitthalrao n kale. My bp number is 50225106.

I ve done arrangement of auto payment from my hdfc bank. As soon as bill will get generate auto payment will get initiated however i see there is charge of extra 100 rs.

This is wrong. Could you fix it?

Please see attachment bill for your reference.

Hi team,

I am mr. Vn kale bp number[protected]. Crystal park rahatani, pune 41017.

I ve autopayment option enable from my hdfc bank as soon as bill generated and it goes on time.
However i see in latest bill you have charged late fee amount of 100 rs. Which is unacceptable.

Can you fix and adjust amount asap?

I, am want to get gas line installed to my gas unit, but since last 10 days i am unable to contact anyone from mngl, please help its urgent.
My bp no. :50229480
Name : bhaskar wagh
Address : f-1108, sargam, nanded city, sinhagad road, pune 411041

We have been trying to contact them on customer care number, no one picks up. even after 8 months of BP number generated the Meter has not been installed.(MNGL BP number - 50151XXX )
We stay in Plush society of Baner, but after my complaint done one 27 Mar20, Request number[protected] i was told someone from Shivajinagar branch will visit us post for meter fitting.
The request is still not serviced by MNGL team.

In spite of payment for pipe line gas connections, connections are not given to b3 to b13 blocks of vastunagar housing society, bibvewadi kondhwa road pune 411037. Gas pipe line is at the door step of the society, but farther connections are pending. Lower half of the society the connections are given. Please arrange to do the needful

Billing is incorrect As mentioned below and attached bills

May-2020 bill payment is done. As mentioned billing is done till unit 36.

Meter No. : Date Reading Date Reading Units(SCM)
RAY[protected].02.2020 25 06.04.2020 (Estimated MR) 33 -- 7.50
RAY[protected].04.2020 33 30.04.2020 (Estimated MR) 36 -- 3.27

As mentioned above billing is done upto 36 units in the month of May-2020br...

My home was close from 14.03.2020 to 30.06.2020 for this period due to corona lockdown. At that time we was at our village.
In this close time you send us bill of rs-978/-
Pl correct this.

Bp no[protected]

Bp #[protected]
1. I received a bill in feb 2020 month of rs.1339
Again received a bill in month of june which consists reading of previous months and amount for that. But in the same month bill arrears is showed as rs.1789.
If feb month bill is 1339 then how come arrears is rs.1789? Why the difference of rs.440 added in to bill?

2. I didn't bill at proper time and then applied with rs.100 as late payment fee.
Start sending bills first and then apply late payment charges.
Please justify rs.100 as late payment fee for bill of rs. 250.

Hi, i'm sopan bombe. My bp number is 50145463. Despite of very little usage from mid march upto 8th june, the used unit count is very high. It is equal to the months when there was more gas usage. Please verify the bill, there is some mistake.

Dear mngl customer 50220739 your gas bill of rs. 4483.00 is generated and due date is 27.07.2020 and your total outstanding amount is rs. 8483 you can view and pay online https://www.mngl.in/onlinebill/ reach us at [protected] or [protected]@mngl.in

Meter reading: 22.44 kg only

Mngl bill not generated since installation for bp nos 50230606, parvathi kumar. Image of the meter also sent as per the telephonic discussion had with the office bearer. On june 29 again sent a reminder email for bill not generated

My request # ‭10426272‬ and 10426876
Pending resolution from sept 2019

When i had applied for the connection i had clearly stated that i need soft copy as i travel. I was not getting bills in hard copy or soft copy nor sms alerts. Calling helpline did not help as they would always say that they have taken up the issue and it will resolved. Finally after getting fed up i walked in their pune office. I was made to meet a representative. I clearly told that i neither got hard copy bill nor the soft copy bill and even sms were not send

So why penalise me for their faults?

Kindly help get me late payment fee reversed

Mngl has sent a wrong bill for rs 889/- which is due on[protected]. The reading in the bill shows 184 which is wrong. Even today's reading is only 175. My average bill is around 250/ to 280/.
I have sent three mails to the customer care department but till date i have not received any replies. Further no one answers on the customer care number.
Request to take up this matter and send me a correct bill duly rectified.
Unnikrishnan warrier
Consumer no[protected]
Mobile no - [protected]