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Maharashtra Natural Gas [MNGL] Complaints & Reviews

www.mngl.in
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Updated: May 19, 2026
Complaints 477
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64
Unresolved
413
So far, so good. Maharashtra Natural Gas [MNGL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Maharashtra Natural Gas [MNGL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Maharashtra Natural Gas [MNGL] reviews & complaints page 14

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U
umeshvikram
Sep 5, 2020
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I have tried calling the customer care number of mngl pune and the 1800... Number but even if the ring goes it drops off within seconds. Further it seems there is no automatic acknowledgement of the mails as i wrote to them about erroneous bills and undue penalties they keep adding in my bill. Very unprofessional. Govt should not allow any monopolies otherwise this is the kind of treatment a consumer gets. I think my hp cylinder agency was better for a few rupees more, but reliable and responsive
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    H
    Hrish Gosavi
    Sep 4, 2020
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    Address: Surashree Apts, S.No:127, warje Naka, Pune 411058, phone - 9422514092

    I had logged a complaint with complaint number[protected]. We need an MNGL gas connection but the concerned personnel did not provide it even on multiple requests. There was no attention given even to the logged complaint.
    Our building already has the MNGL gas connections and even some households are using it. Please provide the connection as soon as possible.
    Thanks
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      S
      Savkur
      Aug 28, 2020
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      I am complaining about having been over billed in August 2020. The photograph of the reading sent to MNGL was for 628 units whereas your bill has recorded it as 666 units. I have been over billed by 38 units. Please note I have already settled your bill for Rs.1829/- under protest.
      Kindly adjust the excess amount paid in your next bill and oblige.
      Smt. Vrinda A.Gangolli
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        D
        debashisbhowmik
        Aug 26, 2020
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        Dear Sir,
        I have submitted meter reading two times by mail as well as in WhatsApp Number [protected].
        No one has visited for meter reading, No Bill in response to my mail/whatsapp.
        I would like to know how you issue Bill to consumer? Since it will be difficult to pay a hefty amount at once, I am worried for that.

        Registered mobile No.
        [protected]
        Email: [protected]@gmail.com
        +1 videos
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          B
          Bhaskar Wagh
          Aug 18, 2020
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          It is to inform you that we have Gas pipeline in our kitchen, but Final connection to our cooking unit is still balance. I am trying to contact customer care for last 15 days but it is impossible to contact on your Customer care no. [protected] or, [protected] as phone gets disconnected immediately after One ring. also tried some other nos. of those who brought Pipe connection in our kitchen but they are not responding to connect pipe to Cooking unit. Its really painful as we have paid full installation charges and not getting service from MNGL. as Ganesh festival is from Friday. you are Kindly requested to complete the connection at least by Friday afternoon.

          BU no. 50229480
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            V
            vvishukale
            Aug 11, 2020
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            Hi team,

            I am vitthalrao n kale. My bp number is 50225106.

            I ve done arrangement of auto payment from my hdfc bank. As soon as bill will get generate auto payment will get initiated however i see there is charge of extra 100 rs.

            This is wrong. Could you fix it?

            Please see attachment bill for your reference.
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              V
              vvishukale
              Aug 11, 2020
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              Hi team,

              I am mr. Vn kale bp number[protected]. Crystal park rahatani, pune 41017.

              I ve autopayment option enable from my hdfc bank as soon as bill generated and it goes on time.
              However i see in latest bill you have charged late fee amount of 100 rs. Which is unacceptable.

              Can you fix and adjust amount asap?
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                B
                Bhaskar Wagh
                Aug 8, 2020
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                Address: F-1108, Sargam, Nanded City , Sinhagad Road, Pune 411041

                I, am want to get gas line installed to my gas unit, but since last 10 days i am unable to contact anyone from mngl, please help its urgent.
                My bp no. :50229480
                Name : bhaskar wagh
                Address : f-1108, sargam, nanded city, sinhagad road, pune 411041
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                  S
                  sushmasisinha
                  Jul 31, 2020
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                  Address: Aloma County Society, Irene Tower, Call us on 9552559001

                  We have been trying to contact them on customer care number, no one picks up. even after 8 months of BP number generated the Meter has not been installed.(MNGL BP number - 50151XXX )
                  We stay in Plush society of Baner, but after my complaint done one 27 Mar20, Request number[protected] i was told someone from Shivajinagar branch will visit us post for meter fitting.
                  The request is still not serviced by MNGL team.
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                    A
                    Avinash Jamadagni
                    Jul 23, 2020
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                    In spite of payment for pipe line gas connections, connections are not given to b3 to b13 blocks of vastunagar housing society, bibvewadi kondhwa road pune 411037. Gas pipe line is at the door step of the society, but farther connections are pending. Lower half of the society the connections are given. Please arrange to do the needful
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                      Vitthal Bhagat
                      Jul 16, 2020
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                      Address: Sambhaji Nager, Chinchwad

                      My home was close from 14.03.2020 to 30.06.2020 for this period due to corona lockdown. At that time we was at our village.
                      In this close time you send us bill of rs-978/-
                      Pl correct this.

                      Bp no[protected]
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                        A
                        aiyer27
                        Jul 14, 2020
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                        Address: Shivaji Nagar Pune

                        Bp #[protected]
                        1. I received a bill in feb 2020 month of rs.1339
                        Again received a bill in month of june which consists reading of previous months and amount for that. But in the same month bill arrears is showed as rs.1789.
                        If feb month bill is 1339 then how come arrears is rs.1789? Why the difference of rs.440 added in to bill?

                        2. I didn't bill at proper time and then applied with rs.100 as late payment fee.
                        Start sending bills first and then apply late payment charges.
                        Please justify rs.100 as late payment fee for bill of rs. 250.
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                          S
                          Sopan bombe
                          Jul 11, 2020
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                          Address: Katraj, pune

                          Hi, i'm sopan bombe. My bp number is 50145463. Despite of very little usage from mid march upto 8th june, the used unit count is very high. It is equal to the months when there was more gas usage. Please verify the bill, there is some mistake.
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                            R
                            rohan karande
                            Jul 7, 2020
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                            Address: D 102, Pristine Pacific, near dmart ambegaon bk, pune 411046

                            Dear mngl customer 50220739 your gas bill of rs. 4483.00 is generated and due date is 27.07.2020 and your total outstanding amount is rs. 8483 you can view and pay online https://www.mngl.in/onlinebill/ reach us at [protected] or [protected]@mngl.in

                            Meter reading: 22.44 kg only
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                              P
                              Parvathi Kumar
                              Jul 4, 2020
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                              Address: Paud Rd , Kothrud Pune 411038

                              Mngl bill not generated since installation for bp nos 50230606, parvathi kumar. Image of the meter also sent as per the telephonic discussion had with the office bearer. On june 29 again sent a reminder email for bill not generated
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                                R
                                Rayshsma
                                Jul 1, 2020
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                                My request # ‭10426272‬ and 10426876
                                Pending resolution from sept 2019

                                When i had applied for the connection i had clearly stated that i need soft copy as i travel. I was not getting bills in hard copy or soft copy nor sms alerts. Calling helpline did not help as they would always say that they have taken up the issue and it will resolved. Finally after getting fed up i walked in their pune office. I was made to meet a representative. I clearly told that i neither got hard copy bill nor the soft copy bill and even sms were not send

                                So why penalise me for their faults?

                                Kindly help get me late payment fee reversed
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                                  Why?
                                  Jun 23, 2020
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                                  Address: Rose Icon, A 2- 304, Pimple Saudagar, Pune- 411027

                                  Mngl has sent a wrong bill for rs 889/- which is due on[protected]. The reading in the bill shows 184 which is wrong. Even today's reading is only 175. My average bill is around 250/ to 280/.
                                  I have sent three mails to the customer care department but till date i have not received any replies. Further no one answers on the customer care number.
                                  Request to take up this matter and send me a correct bill duly rectified.
                                  Unnikrishnan warrier
                                  Consumer no[protected]
                                  Mobile no - [protected]
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                                    P
                                    PRAJUKTA PRADHAN
                                    Jun 21, 2020
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                                    Address: Maharashtra Natural Gas Limited (MNGL)

                                    Since 2 years the bill is not getting generated for MNGL gas connection.

                                    I have dropped several e-mails with the meter reading screenshot and every time I connect to customer care they say the server is down.
                                    Has the server been down since 2 years?
                                    Please generate the bill quickly, we are not going to pay penalty anymore.
                                    Bp no[protected]
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                                      S
                                      sachinjaain
                                      Jun 8, 2020
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                                      Address: Pune

                                      I have applied for gas connection online on 1st feb'2020. Most kamchor people work here, no proper resonse, even after wrtiting to crm farahana on her email id, there is no response. My application no.: 006929.

                                      Most bureaucratic approach, like lisence raj...
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                                        limayesn
                                        Jun 5, 2020
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                                        Hello officer,

                                        My bp no is 50171885

                                        Billed units is 35 units.
                                        Our units are just 18 units.

                                        Please make corrections in the bill.

                                        I have also contacted helpline number, no one is responding. Please help.

                                        Thanks and regards
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