Maharashtra Natural Gas [MNGL] Complaints & Reviews

Pipe gas connection and meter is already in place at my flat in balewadi, pune, but my connection is not active. On inquiring they informed me to paid deposit of rs. 5500/- which i paid on 18-dec-2019 and constanly following up since then via customercare email id. It has been told to me that it will be address soon but i am surprised that fixing on/off knob and wall hooks takes more tha n a month in mngl.

I am writing this...

Hello, its been around 9-10 months since my connection has been installed and even after 8-9 times follow ups on emails, my bill is never generated.
I am not getting any reply over tye mail, once i get the reply on phone and as asked i have provided my meter reading image but its been 2 months for same still i have not received any bill.
Can someone please look into it and help me.

Bp number[protected]...

We had applied for new mngl gas connection line at balewadi pune. Requisite fees rs. 6500/- required for the procedure were already paid on 19.10.2019. However till date no connection is made available to us. We have made to run from one office to other each providing us different procedure for new connection line. Also from time to time we have been provided false assurances that we will be provided connection in next 8 days but till date...

Respected sir,
My customer number is 50055006. I am not residing at the specified consumer number since august 2019. Still i have received the mngl bill of rs. 959. I am not consuming the services provided by mngl.
I am requesting the mngl authorities to cancel the above mentioned bill of rs. 959. I am also attaching the photo copy of the meter of my consumer number.
Kindly do the needful and cancel the bill amount....

Hi team,

This nandkishor chechar from thakkar green hills, a1 building ambegaon bk, pune-46.
We got gas connections[only pipeline work done, not received meters] from mngl around 2 years back but its not started yet. Even few of our society members getting monthly bills.

I have raised complaints on mngl site and send mail to customer care but no reply....

This is related to my complaint to mngl about discrepancy in billing amount. Their way of operations is very non-transparent. They keep sending reminders about bill pending upto rs.4k wherein when we reach out to them the amount pending seems to be rs.1548 only. I've made below payments to them in last 10 months:
Rs.670 paid on 21 march 2019 receipt0077555
Rs.925 paid on 27 apr 2019 receipt0107608
Rs. 868 paid on 1st...

Mngl advertisement says gas will be provided 24*7

However the reality is every week we are facing gas cut off for more than 1 hour without customers being informed.

Mngl call center is useless because :
1) they pick up phone after waiting for atleast 20 mins.
2) they are just told that gas will come after 1 hour.

Please file an official case against mngl for their 24*7 false gas advertisement...

Just before 15 min i called to mngl customer care and the executive who picked up a call was very rude. Before listening to query properly he said to visit office. When i asked the query again then he asked my bp no and told me that server is very slow. And keep my call on hold for so long time. This is very unprofessional behaviour. Similar feed back i received from our society people. We are planning to stop using mngl in our society. Kindly...

My BP number is 50031959. Every month my bill is charged around 831 oer month . No one came to check the actual reading. Request u to check this on urgent basis. I called 4-5 times to customer care and the same reply that server is down. how MNGL can charge 900 per month with out checking the reading ??
Also there is no proper communication per month charged and used amount.
request you to look into this matter on urgent basis...

Sir,
I vishal wadekar, member of gururraj society no. 3, padmavati, pune here u r company provide new connection. But u r contractor done his work very low quality. They never provide us good service. Contractor names are: -
Mr. Abhijeet jadhav.
Mr. Raju athalye.

If possible please send u r work auditor to solve this problem as early as possible, otherwise we make complaint against company and contractor...

I have been charged 1089 for december months gas bill. There was no meter reading taken so my question is on what basis is this amount derived at? Secondly why don't you mention the previous reading and current reading while generating the bill?
Had also called at the helpsesk number [protected] and they have no answer to how the amount is derived at but have asked me to send a photo of the meter reading to the mgnl email id. Am i...

I had applied for gas connection last year march 2018 my (B. P no is[protected] till date meter is not installed. Many times i logged a complaint for the same but no response they just saying we log the complaint and forward to team they will call you, but till date non of the persons called. Then again after few months i contacted to chinchwad branch they also did the same thing after some month one person called for meter installation, then...

I paid rs. 984 (Bp :[protected] against bill number [protected] to mngl; on 15/11/2019.

I received message on telephone stating following details.

Receipt no. 0301263

Transaction n0. Rhmp [protected]

Sharwaree rajan hardikar
[protected]
[protected]@gmail.com

_
I didn't receive online receipt for the same on my mail; as usual....

Got a bill with wrong reading. We have taken a new connection in july2019 since then we haven't consumed much gas as we were out of town. So our meter reading comes to be around 2 now, however we have already received two times bill for 9 units and 40 units till october end. Nobody has come to take the meter reading in our house till today. They are putting there fake readings in the bill. Please correct the bill.
Below are the details:br...

Dear sir,
My bp number is 50153423
I tried to pay bill of rs. 691/- on line on 05.11.2019 at 5.45 am
However transaction is failed however rs. 691 is deducted from my by bank account.
Pl. Refund it or provide me receipt.
Please tell me what to do now?
An early reply will be highly appreciated.

Thanks and regards,
Kiran katke
[protected]@yahoo.com...

Deposit not refunded for 50054601 after cancelation request on 22nd april 2019. We are following up for past more than 5 months.
We have submited the cancelation request for connection 50054601 on 22nd april in shivajinagar office alongwith necessary documents. Then on 31st may, mngl person closed the connection by visiting home. We still have not received the security deposit. There are not pending dues also for the account. Please...

Respected sir/ma’am, i’m writing to you with regards to incorrect charges towards my latest bill. First of all, no one came to take the bill reading. I’ve been charged for 61 units. As per the latest bill the current reading date shows as 30/7 however, as of today my meter reading shows just 41 units. This is big fraud and i need your help. Thanks!...

२६ तारखेला सकाळ ६ वाजता बंद झालेला gas पुरवठा दुपारी ३ वाजता सुरू झाला. परत संध्याकाळी ७ ३० ला पुरवठा खंडीत झाला. Mngl ला फोन केला ८ पर्यंत चालू होईल असे सांगितले. ८ ३० ला फोन केला...

The bill amount for the last 4 months is showing as rs 2586 out of which rs 1000 is for installment plan which was charged in previous bill also. The customer care team informed that there is a refundable security deposit fee of rs 5500 which will be charged in the name of installment plan. Please confirm if this is correct. Why is it not mentioned as non refundable security deposit rather than installment plan? Please confirm urgently....

I fill up my car gas at mngl shivaji nagar every timeme. But whenever i visit there i see unofficial people serving at gas station. They always refuses card payment and ask for cash payment only. After cash payment they do not return remaining cash and if we questioned them then they starts arguing.
I request mngl corporation to take some serious action against this situation.
Thank you...