Maharashtra Natural Gas [MNGL] Complaints & Reviews

Hello,
After payment and document submission of 1.5 years, meter was installed by some local boy which was sent by mngl. No any technical person / engineer was with him. That guy did not listen anything when i told him about risk.. And he installed mngl meter above flames.. Also exhaust fan wiring is touched to meter. Mngl connection pipe is also very near to flames. Any severe accident can happen due to this faulty installation. Once mngl engineer came in our building for another installation.. At that time i showed him my meter installation and he was shocked to see. He agreed that meter installation is at high risk level and it must be modified.
As it was mngl mistake not to send any technical person with labour while installation, mngl should rectify problem earliest.

Mngl is neither replying to emails, nor replying properly on phone. Also in personal visit, they used very rude language and did not accept their fault.. As per them i need to pay again.

Dear sir,
I (Mahendra kumbhar) paid my owner (Rahul anil pawar) cng bill of rs. 12155/- against bp no. 50003707 through my icici bank credit card ([protected]) on 23/11/2019
Unfortunately bill was paid twicely through credit card. Later on when i got credit card bill for december 2019, i contact mngl chinchwad office & give application for refund of 9500/- rs. Through my owner on 17th january 2020. I gor service request...

Address:E-703, Phase 3, Woodsville, Borhadewadi. I have applied online connection and paid 6550 INR on 21Dec but not yet received BP number.
No proper response from customer care and emergency number. also customer care and emergency number persons are very rude.
I need small modification in connection point and can not start furniture work from last one month.
Without BP number can not start small modification also.
Please take this on priority.

Address:E-703, Phase 3, Woodsville, Borhadewadi. I have applied online connection and paid 6550 INR on 21Dec but not yet received BP number.
No proper response from customer care and emergency number. Continue sly doing follow-up but no feedback or massage yet. Customer care and emergency person behavior is very rude.
I need small modification in connection point and can not start furniture work from last one month.
Please take this on priority.

Dear sir,

I ramdasi s. R. Living at below mentioned address flat no. 401, b1, mahadkar residency right bhusari colony paud road kothrud behind lohia jain it park pune 411038 allotted bp no. 50103314 vide mail dt. 24/10/2017. It has been more than 2 years since i have been allotted bp number however gas connection is not given to me. Kindly give the gas connection as early as possible.
Also kindly convey via stated reply why gas connection can was not given with reason within the stipulated time frame.

Thanks,

Ramdasi

Bp number not received for my mngl gas connection. Pipeline work done in 2017-18 but still not received bp number and connection also not started.
When call to customer care of mngl no proper response and solution.
Please do needful.

Name:
Nandkishor shamrao chechar
Thakkar green hills, a1 building
Ambeaon bk, pune 411046
Mob. [protected]/[protected]

I pradip dhanraj gugle had applied for online registration for new connection at prime panache co. Op. Housing society, baner, pune-411045 on 13.12.2019 and made payment of rs.6550 online. My receipt no. Is 005454
Already 40 days over. Till today there is no any communication from you regarding status of my application. Even though you had not given me bp number nor any person visited to my house for any connection problem. Already there is pipeline and connections in the society. Let me know why you are taking so much delay for giving new connection?
Let me know how much days will it take for new connection. You had not mentioned in the application for further process. I already paid all amount to you in advance. But you had not mentioned in application how much days will take for new connection. If there is no any communication from you, then i will give complaint against you to consumer forum
Please treat this on urgent basis and reply

Not able to download latest bills from mngl portal. So not able to make online payment. Informed customer care on telephone & through email. Still no response for the same.
Kindly email us the latest bill.
Not able to download the latest bills on mngl portal. Due to this we are not able to make online payment.
Below is the bp number & email id

Bp no. 50029385
Email id : [protected]@yahoo.co.in

I had applied for new connection on 23 dec and still bp number has not been generated.
The process says that the bp number needs to be generated within 10 days.

Despite repeated emails to the customer care emailid, there seems to be no response. The call center guy says i need to be patient.
I don’t understand why in a society where it is an existing pipeline they are taking so much time for a new connection.

Pipe gas connection and meter is already in place at my flat in balewadi, pune, but my connection is not active. On inquiring they informed me to paid deposit of rs. 5500/- which i paid on 18-dec-2019 and constanly following up since then via customercare email id. It has been told to me that it will be address soon but i am surprised that fixing on/off knob and wall hooks takes more tha n a month in mngl.

I am writing this grievance on 19-jan-2020 exactly after waiting for 1 month and my query is not address by mngl customercare and neither by management team.

Looking forward to give timelines for each action or update customer timely via email/sms.

Atul baviskar
[protected]

Hello, its been around 9-10 months since my connection has been installed and even after 8-9 times follow ups on emails, my bill is never generated.
I am not getting any reply over tye mail, once i get the reply on phone and as asked i have provided my meter reading image but its been 2 months for same still i have not received any bill.
Can someone please look into it and help me.

Bp number[protected]

We had applied for new mngl gas connection line at balewadi pune. Requisite fees rs. 6500/- required for the procedure were already paid on 19.10.2019. However till date no connection is made available to us. We have made to run from one office to other each providing us different procedure for new connection line. Also from time to time we have been provided false assurances that we will be provided connection in next 8 days but till date no one has even turned up to our place for inspection before installation of new connection. We have complained many a times to the service provider but of no use. Gas connection being basic service, unavailability of the same is causing us hardship. Request you to look into the same.

Vishal jadhav
B2-72, elite empire, balewadi, pune

Respected sir,
My customer number is 50055006. I am not residing at the specified consumer number since august 2019. Still i have received the mngl bill of rs. 959. I am not consuming the services provided by mngl.
I am requesting the mngl authorities to cancel the above mentioned bill of rs. 959. I am also attaching the photo copy of the meter of my consumer number.
Kindly do the needful and cancel the bill amount.
Thanking you,
Prasad bhave.

Hi team,

This nandkishor chechar from thakkar green hills, a1 building ambegaon bk, pune-46.
We got gas connections[only pipeline work done, not received meters] from mngl around 2 years back but its not started yet. Even few of our society members getting monthly bills.

I have raised complaints on mngl site and send mail to customer care but no reply.

This is related to my complaint to mngl about discrepancy in billing amount. Their way of operations is very non-transparent. They keep sending reminders about bill pending upto rs.4k wherein when we reach out to them the amount pending seems to be rs.1548 only. I've made below payments to them in last 10 months:
Rs.670 paid on 21 march 2019 receipt0077555
Rs.925 paid on 27 apr 2019 receipt0107608
Rs. 868 paid on 1st july 2019 receipt 0157167
Rs. 925 paid on 26 oct 2019 recepit0269935
Rs. 1658 paid on 30 nov 2019 receipt0319362
When i go to their online payment link it again shows 1548 pending that makes it them making me pay rs.5046 and adding another 1548 which was pending on 31 dec.

They cannot confirm that they received receipt0077555 and receipt0107608 while amount was paid on their website with them sending me a text message with confirmation of payment. Multiple follow ups didn't help. Their bill amount is highly inaccurate and customer care is never reachable. Please help.

Mngl advertisement says gas will be provided 24*7

However the reality is every week we are facing gas cut off for more than 1 hour without customers being informed.

Mngl call center is useless because :
1) they pick up phone after waiting for atleast 20 mins.
2) they are just told that gas will come after 1 hour.

Please file an official case against mngl for their 24*7 false gas advertisement and hopeless call center as they are misguiding customers.

Just before 15 min i called to mngl customer care and the executive who picked up a call was very rude. Before listening to query properly he said to visit office. When i asked the query again then he asked my bp no and told me that server is very slow. And keep my call on hold for so long time. This is very unprofessional behaviour. Similar feed back i received from our society people. We are planning to stop using mngl in our society. Kindly take strict action against such people who ruinned the image.

My BP number is 50031959. Every month my bill is charged around 831 oer month . No one came to check the actual reading. Request u to check this on urgent basis. I called 4-5 times to customer care and the same reply that server is down. how MNGL can charge 900 per month with out checking the reading ??
Also there is no proper communication per month charged and used amount.
request you to look into this matter on urgent basis

Sir,
I vishal wadekar, member of gururraj society no. 3, padmavati, pune here u r company provide new connection. But u r contractor done his work very low quality. They never provide us good service. Contractor names are: -
Mr. Abhijeet jadhav.
Mr. Raju athalye.

If possible please send u r work auditor to solve this problem as early as possible, otherwise we make complaint against company and contractor by legally. Because this is safety issue. And no one has right to spoil any body life.

Vishal wadekar
[protected]

I have been charged 1089 for december months gas bill. There was no meter reading taken so my question is on what basis is this amount derived at? Secondly why don't you mention the previous reading and current reading while generating the bill?
Had also called at the helpsesk number [protected] and they have no answer to how the amount is derived at but have asked me to send a photo of the meter reading to the mgnl email id. Am i expected to do this every month? And what kind of billing system is this??