Maharashtra Natural Gas [MNGL] Complaints & Reviews

Mngl connection is not connected to our stove. Still we have charged with non usage charges.
Now we liked to take the mngl connection but they say first you have to sent mail to waive off non usage charges only then they can provide the connection.
From past 4 months we have sent several mails to [protected]@mngl.in. They don't even read the mail and send us standard reply. When we call customer care they ask us to send email...

I, paresh chandra paul, r/o 404, amber, nyati empire, kharadi, pune-411014
Am a consumer of mngl, pune. My bp no is 50090793.

On 31 jan 2019, i received an sms from mngl, pune stating that an amount of rs 1196/- is to be paid to them by 21 feb 2019 quoting bill no[protected] dated 31 jan 2019 (The said bill is not available on their website). This amount appears to be arbitrarily decided as no one has come for meter...

Meter fixing in progress for gardenia phase - 1 scty, somnath nagar, wadgaonsheri, pune 411014. Your contractor person came to my flat b-4 bldg, flat no 20 making hole for meter fixing living the work half done telling to get the balance work to be done by us. No mngl representative to supervise the work or reporting. The work is not completed & there is no assurance from the company whether the work will be done or not....

From-pessu prithiani
I have received tel, message to pay rs.929. I need following inf.in this regard.

1. I have not received any bill showing the gas consumed, the period of the bill it relates to. I would like to receive bill in physical form for my record.

2. The message says pay by cheque or online. I am staying at nibm rd. Kondhwa. Kindly inform where to make payment.

3. Customer no....

We are using MNGL since long time and requesting company to send us bill. Bill has not been generated since installation. It has been difficult to know the expenses or the charges for this utility. Please do the needful. I am worried about paying a big amount all of sudden because of this issue. We have tried many times to speak to customer care but not working that way. Please help us get the bill.
BP No. 50127948...

Payment made on 4 oct 2018 & since that day there are many complaints raised from my side & so many calls are done to mngl chichwad & shivajinagar office.
But there is no outcome of that & till[protected] gas connection not yet done though i have paid 5500 rupees deposit to mngl.
Services are not organised & contract peoples are invoeved in it which are not at all accountable & no control on it....

We have recieved the first bill for period 06.10.2018 to 08.01.2019 for.

Meter # xxxxxx38482
Bp : xxxx4724
Bill # : xxxxxx5679

We were told at the time of installation that there is no cost to us so we gave our aadhar cards
We have received the first bill with arrears of 5900... We are really confused...
A) how can we have arrears in first bill? This cannot be installation as it was...

I have submitted mngl new connection form on 27th october 2018. Same is approved on 29th October 2018.

They promised me that your connection will be get activated within 90 days, however there is no any communication from MNGL. I have called to mr. Vaidya [protected], mr. Sagar[protected], several time.

When i check on mngl site for application number, i am not able to get application details also.
br...

Hello all,

I had applied for a new connection in the month of november, 2018 by paying an amount of rupees 6550.00 at mngl, link road, chinchwad gaon office. Initially the mngl customer executive said that i will get the connection within 15 days. However, it's been more than 2 months now but i have not got the gas connection. Moreover, other flats in my apartment already has mngl connections so i don't think there should...

Complaint registered on 14 nov 2018 for cu piping. Supervisor visited along with the person on 27th nov 2018. Discussed & replied that next day the person will visit to your place along with material & will resolve the issue. On same day the person completed for rubber tube routing only.
Again i gave reminder call twice but till date issue is not resolved....

Since last sunday i. E. 6 january 2019, flame for mngl connected gas stove is very much low. Can't even make tea faster. Earlier i could cook my my 3 burger gas stove will full flame. But now, only for single burner, the flame is too low. Due to this, when i try to simmer the flame, it gets turned off automatically.
My bp no. Is 50056267. I stay in moshi, pimpri chinchwad.
Please check for the issue asap as i suffering a lot...

I have done the advance payment of rs.6500 and bp number was generated on 10-oct-18.

Even after multiple calls on customer care and email no one had contacted for connection. I am still struggling to understand by when my connection will be done.

I had called the customer care and they had raised a request number 10305447. This request number is still unresolved. And after repeated calls to them the customer...

B. P. No. 50174529... Connection not yet received

I am the resident of moshi complete address below.

Flat no. 1003, e building, woodville phase 3, near gail india ltd, pin code 412105

I have paid for the connection in the month of october 2018. However have not heard from mngl since then.

Request you to revert at the earliest.

Poonam palkar...

I had done the advance payment of inr 6500 and bp number was generated on 22nd october. Even after multiple calls on customer care and email no one had contacted for connection. I am still struggling to understand by when my connection will be done.
Hope some will contact me soon for connection
Complaint number[protected]
Area magarpatta city, pune

Regards
Sagar...

Hi,

I am resident of flat no 204, harikrupa society, kothrud, pune 411038. I have paid mngl all payments to initiate cng gas connection before 1.5 year.

Mngl is yet to start supply of gas connection to me and my society members through pipeline and connection has been reached to next to my society.

Mngl channel partner png has collected cheques on behalf of mngl in pune.

This is...

It has been more than1 month, i have been following up to get the gas connection at my flat, in pimple saudagar.

Application number - 000061

Have filled form online and paid online and as per the process had shared the details and proofs on mail. Not yet they have careted bp number for me. Moreover they say they didint get the payment whereas bank says mngl already claimed it. But no resolution yet.
br...

Hi,

Bp no:50140155.
Area : wakad, pune.
I paid the amount rs6500 in the mid of april 2018 to mngl for new connection but i am yet to get the connection. It's been 7 months now.
I have called on mngl customer care number atleast 4-5 times and raised a complaint each time, but nothing happens. Everytime when i phone them, i just get a assurance of completion within a week but no one turns.
I have...

My id of mngl is 50172314. The connection was activated on 23 nov 2018. The nozzles of the existing hotplate (Burners) were modified to suit the "natural gas". The gas coming out of the nozzles is excessive due to faulty installation/design/manufacture. Vessels /food kept on the burners are getting heated far too rapidly. What can be done about this defect???

Lt col ds hardikar (Retd)...

My bp no[protected]arun anant joshi - mr sagar jadhav-mobile no. [protected]- has taken meter reading on 8/11/2018 but till to-day i. E. 15th dec.2018 i have not received the bill. Mr. Jadhav has wrongly tested the leakage of gas in the burners and fitted valves and charged me rs. 1350/-. I request your feedback in writing to this complaint. Thanking you...

I am not receiving any bill. When i am trying to pay bill online from mngl website http://billing.mngl.in/Payment.aspx but it giving error "record not found" after entering bp number.
I sent email to mngl customer care, after 3 days they asked me to provide the snap shot of meter, i have sent that to them long time back. Still issue is not resolved and they are not responding despite of asking to provide the updates....