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Maharashtra Natural Gas [MNGL] Complaints & Reviews

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Updated: Aug 27, 2026

Complaints 478

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64

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414

So far, so good. Maharashtra Natural Gas [MNGL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Maharashtra Natural Gas [MNGL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Maharashtra Natural Gas [MNGL] reviews & complaints page 18

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Address: Pune, Pune, Maharashtra, 411014

Dear sir
Immediately after installation in nov 2018, there was gas leakage due to faulty installation, which was detected after around 15 days since meter is outside the flat. The matter was reported and rectified by your rep, but the leage has not been deducted from the bill and it is shown as arrears in next bill along with rs100 late payment fees.
I had personally visited your office in shivaji nagar and written no of e mails, but it has still not been rectified. I was told to edit the amount and pay subsequent bill which i did. I have also got sms saying your complaint is resolved, without actually resolving it.
May i request you to take immediate action and deduct cost of the leaked gas as per report submitted by your rep, copy attached.

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N

neepra

from Noida, Uttar Pradesh

May 31, 2019

This connection has been active for many months but I did not get any bill. After follow up I have been sent a due amount by SMS. But still, when I go online and enter the BP number it says no record found.
My email address is [protected]@gmail.com

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Address: Pune, Pune, Maharashtra, 411038

Dear sir / madam,

By application no. 001484 dated 10th march 2019, i applied online for a new gas connection and also paid rs. 6550 as connection fee. On 20th march 2019, i submitted the hard copy of the application form in mngl office.

On 14th march 2019, i received a sms informing of my bp no. 50196159 and on 11th april i received a sms that my request no. 10376569 is under process.

However i am still awaiting for the mngl gas connection. Please inform me the status of my application and when my house will be connected.

Thanks

Mrs. Smita bhindwale

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Address: B31/503, sai housing society, sector 17& 19, spine road, gharkul, Chikhali., Pune, Maharashtra, 411062

Dear sir,
My bp no. 50097654. Bill no. [protected]. Dated 4.3.2019. Bill amount rs. 1479.54.
I have deposited my bill amount through cheque. Hdfc bank. Cheque no.24. Bank ifsc code hdfc 0000007. Dated 18.3.2019.
Till date bill status shows pending.
Please look into matter. I have already sent compalint through tollfree no. & mail. But no any response & feedback.

Thanks & regards
Vishwas kadam
[protected]

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Address: Paud road, 411038

My new connection is not done in stipulated time of 90 daya as per your norms. My details are name megha pradeep sane, bp no 50187446. I am facing lots of inconvinece.in our area already all flats are having mngl connection. We shifted to this address recently. Since we are waiting for your connection from the date when my cheque was debited on 25th january 2019. If you provide a connection than i can make further changes in furniture
Kindly do the needful and help me to save my sufferings.

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Address: H8 Kirtinagar Vadgaon bk Pune 411041, 411041

Sir
My bp no is 50178213
Yesterday I recd bill for rs1638.
My flat is locked & I m not using gas connection.
Already I send two mails to this address but nobody is ready to respond.
I m enclosing yesterday's reading for your reference.l request you to send me revised bill for payment.
I m not using this gas connection since it is locked
I request you to send me bill for minimum amount

Regards
Girish Anklekar

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Address: Narhe gold ember.. row house no.14., Pune, Maharashtra

I am sukumar patil from narhe pune. Residing at Gold ember narhe. Row house no. 14.
Our building has provided mngl gas services. But our row house connection yet to be joined by your good contractor. I several time contacted him but he shows unwilling ness as march end heavy load work. But last more than four month neglecting to complete process. I have made twice complaint in customer care in your office and they told me to write a email to your customer care. Our id is 50123996 name s j kute.
Requested to you to Pl make early solution .
Cell no. [protected].
Email id [protected]@gmail.com
Thanking you.
S.s.patil
[protected].

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Address: Aditya Complex, Sr 72/2, Pimple Gurav, Pune, Maharashtra, 411061

Connect gas line asap
Bp no 50186137
Anup pandey, r-401, aditya complex

Hi i am anup, i want to register complaint against mngl (Maharashtra natural gas limited) gas contractor.

I paid rs 6000/- for gas connection by cheque to mngl now 90 days over but i not get gas connection. Mgnl is contractor is not taking any action to connect gas pipeline as i already complaint in customer care and called them multiple times

I always waiting for your positive co-operation

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P

Prashant Wadatkar

from Pune, Maharashtra

Apr 24, 2019

The gas connection is pending the SLA of 3 month has passed all the payments are clear after following 100 times also no one is welling to give the connection pls can my request be esculated to higher management so that I can get the connection people in my socity got the connection in 8 day why I cant, why its taking so long in my case

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Address: Metropolitan Commercial Complex, Chichwad, Pune-411033, 411057

I have applied for mngl connection with below details -
Date of application - 20th december 2018
Bp number 50182579
Customer name - hitesh tilwankar
Address - b-601 sapphire park, park street, wakad pune 411057

Mngl pipeline is already laid in my apartment but not sure why they are delaying the connection. I talked at call center, they said its 3 months sla and now after three months they are not giving firm timeline for installation. I received complaint number from 10362353 but no action as of today i. E. 11th april 2019.

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Address: C wing, Amrutkalash socy, Karve Nagar, Pune, Maharashtra, 411052

Bp no[protected] : more than 90 days no connection yet.
Frustrating these mngl folks. I am following since jan'19 & yet no connection done.
As per their survey i removed my kitchen cabinet door. 2nd team came without a glass cutter so again i manage to remove glass so that i get most awaited mngl connection; now every day i am getting "tomorrow" date on call. That too i am calling up.
Time consuming & very frustrating.
I am planning to post in details on all available social media and want go to consumer court too.

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Address: pecan marigold pune, Pune, Maharashtra, 411014

I have received a bill of rs 8942.00. Details show arrears of rs 5500/-. When i called customer care i was told this is a deposit, please note i have already paid this deposit vide your receipt no 44029 dt 20.03.2018,
Payment made by chq no 000726, hdfc bank kalyani nagar pune.
Please send me corrected bill so we can make payment.
Regards nikhil sunderlal

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Address: Kaspate wasti wakad, Pune, Maharashtra, 411052

While making mngl gas pipelined payment-history doesn't see there and also the payment to be done is not clear.
So please help, e out to resolve this issue which i am facing since last 6 month.
For the consumer no. 50040586 have few queries regarding payment term (Like payment history from may2018, payment yet to paid and month duration)

Could you please advice on this payment issues

Mar 27, 2019

Updated by Nishi9 G While making MNGL gas pipelined payment->history doesn't see there and also the payment to be done is not clear.
So please help, e out to resolve this issue which I am facing since last 6 month.
For the consumer no. 50040586 have few queries regarding payment term (Like payment history from may2018, payment yet to paid and month duration)

Could you please advice on this payment issues

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Address: House no B- 704, Twin Tower - B, Wireless Colony, Aundh, Pune-411007, Pune, Maharashtra, 411007

I have submitted the request on telephone regarding installation of new connection on 20th mar 19, my request no is 1036692, after that every day 3-4 times i am giving calls to the customer care, but so far installation has not been done, so i don't know how much time will take for installation, recently i have retired from air force after completing 40 years of service, recently i have shifted from bangalore to pune on rented house, last 6 days we are taking food from outside, thus our health is deteriorated, sir kindly expedite my request. I will be very very thankful to you

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O

Omi Kabra

from Pune, Maharashtra

Apr 11, 2019

I had online applied mngl pipe gas on 10.4.2018 and full amt of rs. 6550/ paid online to mngl pune for getting mngl pipe connection . I am residing at Rajhansa CHS Opp Vanaz Factory, Lane 11, Kothrud Pune 411038

MNG PUNE BP no 5017 1994

none of the service provider attended

many complaints online toll free number

really disgusting

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Address: Sinhgad Road, 411041

Hello,
I requested mngl to disconnect personally on 27 th Feb, 2019. During call with mngl customer care it has been told me that it will take couple of days to disconnect gas connection. Also I sent all details through mail to mngl as well as in person. I didn't get any response from them.
Could you please confirm if you can help me to sort it out as I am not able to pay hepty bills of mngl gas.

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Address: Oasis galaxy sector no13 plot no 105 spin road. PCNTDA Chikhali CHINCHWAD pune, 411019

Cheque rs 500 & firm fill up & handover to sales girl in last year, but still not getting connection. Intact meter & pipeline connection came inside my kitchen. When i investigated then came to know that my cheque was misplaced by mngl chinchwad branch. I raised a complaint by email but not received satisfactory support.
Please look into matter asap

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Address: FLAT NO: 202, KALKA RESIDENCY,, NEAR PCNTDA TRAFFIC PARK, SECTOR 6,, SPINE ROAD, MOSHI PRADHIKARAN, Pune, Maharashtra, 412105

Hello,

I have taken a connection 15 feb 2019. The connection boy had cut our lpg gas pipe from the middle and connect it to our gas shegdi and tite the button of shegdi. And at the time of installation we have given 300 rs. To them. Now from the first day of connection there is small leakage in the gas but we cant identify from where it is. Today its fire from button of shegadi. I have called to this [protected] (Kaillas) number. He is taking visiting charges and destroyed parts charges.
We cant pay two times for new gas connection and its leakage issue.

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V

vicky daware

Mar 21, 2019

Hello sir,

I am trying to pay mngl bill online. While trying to pay bill it was asking me for bp number so where i will get that bp number. Please help.

Thanks
Vikas daware

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Address: Blossom N Springs society, Baner Pashan link road, Pashan, Pune - 411021, Pune, Maharashtra, 411021

I've been trying to generate bp number for mngl pipeline that out society has. I talked to number of agents on their toll free number and all of them are saying write an email to our customer care and they will generate if for you.

So i wrote email with all the necessary data and they are replying that you can't do it on email. You have to visit the office.

So many days and i still don't what should i do or what is the correct process.

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A

Ajay Mudaliyar

from Delhi, Delhi

Mar 7, 2019

My BP No. 50078004
On your bill my name is printed AJAY SHANKARRAO MURLIDHAR,
but my surname is " MUDALIYAR "

Ajay Mudaliyar's reply, Mar 7, 2019

Pl update your KYC

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Address: B-201, SHRADDHA HERITAGE, Pune, Maharashtra, 411027

My BP no is 50106781, Praveen k Mandhare. My present bill showing invoice of 5385 INR .where as online billing shows INR 7198. Also for your information I have paid 1738 INR and 2150 INR (transaction number NHMP[protected] DATED 02/07/2018 AND PHMP[protected] DATED 17/11/2018). I my present bill BILL AN ARREAS OF RS 4269.97 IS shown please confirm and revert me with a corrected bill.Also i am not getting any thing on my history.

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D

Dattatraya Kulkarni

from Mumbai, Maharashtra

Feb 28, 2019

I am trying to pay bill online from mngl website http://billing.mngl.in/Payment.aspx but it giving error "record not found".

Please help at the earliest

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Address: 411048

Dear sir

We have applied for new connection and paid money online from past 2 months.

Transaction no:phmp[protected] application no 000313 date 15.12.2018
Payment of rs.6000.00 has been paid online to mngl

Paresh mehta
[protected]
[protected]@gmail.com

Kindly activate my connection urgently.

We are suffering from two months without connection.

Please contact me and arrange to start my connection.

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Address: Pune, Maharashtra, 412105

Dear sir,

Yesterday mngl people came for gas installation to my home and asked rs 300 payment for doing the connectivity. They have not provided even receipt for the cash transaction.

Date of incidence: 15/02/2019

My address:
Flat 202
Kalka residency
Sector 6
Moshi pradhikaran
Pune 412105

We would like to request you to return the amount

Please call at +91 [protected] for further clarification. Thanks.

Looking for your kin cooperation.

Regards,
Ravi

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R

ravimngl

from Pune, Maharashtra

Mar 11, 2019

SImilar complaint (https://www.consumercomplaints.in/maharashtra-natural-gas-mngl-at-the-time-of-i...⇄ is resolved. Not sure why my complaint is taking so much of time.

Please address this ASAP.

R

ravimngl

from Pune, Maharashtra

Mar 29, 2019

Hi,

Any update on this?

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Hi sir,

Our 2 months bill generated is of rs. 10925 which is invalid. Even after clearing all the pending bills. We enquire with your customer care employee and he provided the executive number we been trying to contact him but he doesn't pick a call this complaint has been raised previously as well a 6 months before but not get resolved yet it's an humble request to get it resolved as soon as possible i m providing you bp number, you can check all the transaction made between 1-7-2017 to 1-1-2019 this is the tenure of our consumption

Bp number is 50063447

Flat details,

Yash wisteria society, shankar kalate nagar, near dominoes,
Wakad, pune

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