Maharashtra Natural Gas [MNGL] Complaints & Reviews

It has been more than1 month, i have been following up to get the gas connection at my flat, in pimple saudagar.

Application number - 000061

Have filled form online and paid online and as per the process had shared the details and proofs on mail. Not yet they have careted bp number for me. Moreover they say they didint get the payment whereas bank says mngl already claimed it. But no resolution yet.

Have called the customer care, around 100 times, and the response i get is they have escalated my case on high priority, and will be resolved soon or mail them. Have also mailed to their email address with all the details, but no action.

There is no other number on the website where you can call and escalate your issue.

I feel totally helpless & frustrated, not having anyone to take the accountability.
This is shame for mngl, that consumers are losing the trust in their process, and are being forced to come to social media to have their issues resolved.
While i search for more ways to escalate this, if any accountable mngl personal looks at this, please have this issue resolved at the earliest.

Thanks.

Hi,

Bp no:50140155.
Area : wakad, pune.
I paid the amount rs6500 in the mid of april 2018 to mngl for new connection but i am yet to get the connection. It's been 7 months now.
I have called on mngl customer care number atleast 4-5 times and raised a complaint each time, but nothing happens. Everytime when i phone them, i just get a assurance of completion within a week but no one turns.
I have called to couple of there members multiple times but nothing happens. I phoned mr. Kamble and mr. Godse atleast 8-10 times but no one even respond properly.
I hugely disappointed with mngl as they have taken the money from 9 months but pathetic behavior.
I sincerely expect some action to get the connection and such low-grade process to be improved.

My id of mngl is 50172314. The connection was activated on 23 nov 2018. The nozzles of the existing hotplate (Burners) were modified to suit the "natural gas". The gas coming out of the nozzles is excessive due to faulty installation/design/manufacture. Vessels /food kept on the burners are getting heated far too rapidly. What can be done about this defect???

Lt col ds hardikar (Retd)

My bp no[protected]arun anant joshi - mr sagar jadhav-mobile no. [protected]- has taken meter reading on 8/11/2018 but till to-day i. E. 15th dec.2018 i have not received the bill. Mr. Jadhav has wrongly tested the leakage of gas in the burners and fitted valves and charged me rs. 1350/-. I request your feedback in writing to this complaint. Thanking you

I am not receiving any bill. When i am trying to pay bill online from mngl website http://billing.mngl.in/Payment.aspx but it giving error "record not found" after entering bp number.
I sent email to mngl customer care, after 3 days they asked me to provide the snap shot of meter, i have sent that to them long time back. Still issue is not resolved and they are not responding despite of asking to provide the updates.

I have paid money twice for a bill. The money has been debited from my account but not been added into the credit. The amount that I paid is 2972. I have been calling the customer care number since last two weeks but no response!!! They are just simply saying that even though you have paid extra money, there's no need to worry as it will be added and stored into the credit and will be used for the next payment. Then, my money should be credited...

We have paid amount of 5500 at pimpri chinchwad mngl office for gas pipeline connection in 15 aug 2018. According to policy connection should get installed within 90 days. But now for my flat in royal tranquil society in pimple saudagar, its been more than 110 days, connection is not installed yet

Bp no. 50038180

We have called 100 times to the customer care but no action has been taken. As this is comes under government sector, no one takes there responsibility seriously. Even the customer care has provided us the number of any senior. But no one picks up call on the number.

Highly disappointed with the mngl service.

Sir,
I have paid amount of rs 6, 000 for pipeline gas connection on 26.7.17 (Receipt is enclosed) but yet today there is no connection.
Your person mr vinay & one more person came to my house & did half work (Photographs are enclosed) even that work is also not done properly. Ur official can visit to my house. What they have told that required drill was not with them to drill my marble otta on which my gas hub is fitted. U just comlpete the work on urgent basis or return my deposit with interest @12% along with compensation for damages done to my kitchen wall. See attached receipt & photos. My contact no is [protected]

Dear sir/madam
When i was offered the mngl connection, it stated that the security deposit rs 5000 will divided into 10 monthly installments and rs. 500 will added in you monthly bill towards this. This was clarified with your customer care when 1 st bill was generated. So the 1st bill that was generated was paid accordingly ie. Gas charge + 1st instalment of deposit rs 500.
But when i see the second bill that was generated i see that last bill is shown as arrears and the late pay charges are applied on it.
When contacted the customer care they said that all the bill that was paid last time went into security deposit. So it is showing as arrears now.
Also rs. 500 form fee was paid by check issued in name of mngl so please also rectify that
Can you please rectify the bill. As it is not correctly reflecting the status and is showing the wrong details and unnecessarily creating the dues even after paying bills on time.

Thanks,
Rahul shirke

I have submitted mngl new connection form on 05th october2018. I have called to mr. Prashant malkar [protected], mr. Patil [protected], mr. Pande [protected] several time. Now they have blocked my number and diverted to some other number. I have attached some screen shot of call details. It's not showing all details now. When i check on mngl site for application number, i am not able to get application details also.
If mngl do not want to give service then at least they have to inform us early so i am not able to depend on them. Try to find out other suitable solution.
But number blocking or number diverting is not proper way of communication.

Complaint against delay to install my new connection.
Bp no :[protected],. Payment paid to you in may month.
Please install my connection urgent.
From last two months i m follow up to company by mail & call to cusomer care.
But still my problem not solve. Its take so long time to do procedure. Now i m tired to do followup.
Urgent solve my problem & install connection.

Payment made on wrong customer id no : 086465

By mistake we have made online payment to this id and we are attaching documents of the same in this email.
We request you to please check your suspense account just in case the amount of rs 5500.00 which has been successfully transferred on 10.09.2018 at 4:05pm is there and request you to kindly credit it against our correct customer id no : 50046535.

I am a working women and this amount is big for me — please help

Thanks
Rekha karjatkar
[protected] / [protected]

By mistake we have made online payment to this id and we are attaching documents of the same in this email.
We request you to please check your suspense account just in case the amount of rs 5500.00 which has been successfully transferred on 10.09.2018 at 4:05pm is there and request you to kindly credit it against our correct customer id no : 50046535.

I am a working women and this amount is big for me — please help

Thanks
Rekha karjatkar
Chaitnya nagari, warje
Pune
Mobile : [protected] / [protected]

Dear sir/madam,

I received mngl gas bill no. [protected] for bp no. 50064719 this month. Total bill amount mentioned is rs. 1015.81 but the total invoice amount is rs. 5213. I am not able to understand how the invoice amount of rs. 5213 is calculated and request for a complete break up and explanation. I am attaching the bill copy for your reference.

I hope to get a resolution and correction for this soon.

Payment made on wrong customer ID No : 086465

By mistake we have made online payment to this ID and we are attaching documents of the same in this email.
We request you to please check your suspense account just in case the amount of Rs 5500.00 which has been successfully transferred on 10.09.2018 at 4:05pm is there and request you to kindly Credit it against our correct Customer ID No : 50046535.

I am a working women and this amount is big for me --- Please HELP

I refilled cng on 10th nov to below address and intimated the staff that filling gun is leak and half of the cng which was billed to me got wasted still staff was least bothered. Isn't it not wastage of money and gas, harm to environment.

Hindustan petroleum balaji petroleum
Plot 3 & 4, pune ahmednagar highway, wagholi, wagholi, maharashtra 412207
[protected]
https://goo.gl/maps/xq6TGEpLhzt

Hi,

Bp no:50140155.
Area : wakad, pune.
I paid the amount rs6500 in the mid of april 2018 to mngl for new connection but i am yet to get the connection. It's been 7 months now.
I have called on mngl customer care number atleast 4-5 times and raised a complaint each time, but nothing happens. Everytime when i phone them, i just get a assurance of completion within a week but no one turns.
I have called to couple of there members multiple times but nothing happens. I phoned mr. Kamble and mr. Godse atleast 8-10 times but no one even respond properly.
I hugely disappointed with mngl as they have taken the money from 7 months but pathetic behavior.
I sincerely expect some action to get the connection and such low-grade process to be improved.

Dear sir/madam,
I am already paid amount of rs.6550/- online for new gas connection my bp no. 50169811.in my area already gas pipe line last 3 year but no connection fitted to me i am already paid amount dt. 24/8/2018 65 days later no any mngl person call me or no new line issue so please taken action immediatly.
Surendra sonavane
[protected]
[protected]

I am a working person and am not at home when your person comes to take meter reading. I have sent meter reading on your no. Provided, but am still getting bills for higher reading. Currently my usage is only upto 60 and i have got bill for 146
Need correct bill so as to make payment

Bp no :50007812
Reading as on 24th oct :60.03
Customer name : sanjay madurkar
Bill generated for 146 units

Thursday around 11.30 am i have to fill cng in car aroung 350rs in chaudhari mngl pump. Unfortunately while swapping my debit card while entered pin machine gets switched off, and they tell me swap card with different machine.

So i have swap again, but when i seen my account details i seen 2 times swapping shown in cng pump one for 349rs and one for 350rs

Please check and revert my money asap