Maharashtra Natural Gas [MNGL] Complaints & Reviews

Respected sir, i mr. Sandeep sabale using your service and doing regular bill payment through online mode. But always my bill amount is increasing by adding previous months bal in it.
Either i am not receiving any hard copy bill even after telephonic follow up. Kindly clarify the issue..

Bp no 50037584

Thanks and regards
Sandeep sabale
[protected]@yahoo.in
[protected]

B p no. 50109994.

Had applied for the connection way back in december 2017 and paid the requisite charges.

But till date the connection has not been provided and there`s been pathetic response to enquiries and complaints

The society where the connection is sought, is already under the co`s piped line coverage. Just pipeline to be extended and provided to the flat and meter to be fitted. Hardly a day`s job.

Complained vide e_mail and telephonic calls but standard reply that the matter is being forwarded to the concerned department.

I stay at kalpataru estate at pimple gurav. I had applied for the mngl come tion in june 2017 and the amt has been deducted from my account as well but as on date 3rd sept 2018 the connection is still pending. None of the representatives have ever in these 1.5years visited my house for measurement, no follow up and status. I have requested for a refund and now they want me to personally visit the sivajinagar or chinchwad branch to submit the disconnection form cancelled cheque. I do not stay in pune anymore. I have had a very poor service issue with mngl.

My mngl BP no is 50127938
I have got new connection around 5 months before and never got bill.
Followed up with mngl multiple times.
Customer care says issue will resolve but never resolved.
Online status while paying against the BP number shows record not found.
Hence can't have a look and pay bill there online.
It would be great if get this resolved
Please help.

Please observe the photographs attached herewith. It can be easily seen the extent of damage caused by your installation team to the dados and tiling. The workmen deployed by MNGL had no core cutters or such required equipment and they used ordinary hammer and chisel to cut the holes. When I objected, they did not pay any heed and continued the damaging activities. They have also avoided completing the installations and making necessary repairs. Apart from this while doing this installation work, the solar pipe was broken as he was not having essential ladder safety equipment's to carry out the aforesaid work.

In fact, every customer pays for the installation charges and still your contractors/workmen do not use the sophisticated tools easily available in the market. This is not tolerable under any circumstances and I request you to look in to the matter and take severe action against such irresponsible contractors and make them do good the damage they have caused.

I sincerely hope that stringent early action to repair all the damages and restore the original work shall be taken and the culprits shall be punished.

Hello team,

I opted mngl connection in january 2018. Now today 25th july 2018, i have received a message for paying bill online from mngl and the website has been given in that message and the customer number is also given in that message. So when tried to pay the bill online, system asks to capture the bp/ca number which post capturing system says its incorrect.

Let me know how to resolve this issue.

Details:
Bp number: 50125770
Customer number: 50117464

I would like to activate my gas pipeline connection. The payment is done, meter is fitted and the line was never used earlier.

I would now like to activate the gas pipeline. My meter reading is 0000.

I have contacted 15 times till now to the customer care and still no one has come home to activate the line. I would like to know by when this gas pipeline activation process will be done?

It's been a month now since i am contacting customer care of mngl via email and phone and no one turned yet.

Mngl is taking our money and making fun of customers. They say that team will contact me as early as possible.

It is just 15 minutes of work and i have already waited for a month.

Please let me know the process to escalate the matter to concerned department or person.

I am resident of River Residency Chikhali Pune (Flat no D-903). I have registered a complaint to activate my MNGL connection which is pending since 2 months since I made the last complaint.
Always get thank you emails but no yet got single call back or update from MNGL. Poor and pathetic service.

Kind request to resolve the complaint at the earliest.

MNGL Details:
MNGL Meter No: 13324197
Customer No: 50049834

Hi, I am not able to pay the mngl bill. After entering the BP number, it retrieves all the payment related information. But after entering the emailId and phone no., and clicking "Pay", The page keeps refreshing, but doesn't redirect to the next page. It simply gets stuck there. And my bill's due date is 21st July'18. I have been trying to pay the bill from beginning of this month. Kindly resolve the issue ASAP.

I have MGNL connection with BP No: 50038792 and uninstalled meter (zero reading). I am following up for the installation of MGNL meter in my flat from the month of January 2018, but I am not getting any response from the MGNL side.

First I visited the MGNL office in Chinchwadgao where my request was noted down in a register and they told me that it may take 2 to 3 months for this. I waited for 4 months but did not receive any response.

Next, I contacted the customer care and raised a request (Request No:[protected], but again I am not getting any response. Every time I call customer care they informed me that they have escalated my request with high priority, but I am yet to hear back.

Can someone in your office help me with the installation of the meter and starting the connection in my flat.

BP no.50137382
I dont know who has given this rating for solving all complaints.

Its unfortunate. Even after follow up and after 3 months of payment you have not provided gas connection. Why do you accept payments if you are not capable enough to provide gas connections. MNGL is PSU and people earn high salaries, perks, benefits without having any commitment for customers.
Please give me email ids and phone nos. to escalate this complaint.

Suhas Pawar
[protected]

I havent received MNGL bill even after multiple email complaints and confirmation that I will receive one.

Prashant Gapat
May 21, 2018, 2:36 PM
to info

Hello,

I haven't received a single bill till date for my MNGL for almost a year now. I tried to pay online withe BP no provided[protected] but it says it's not valid BP no,
My address is D-904, Florencia, kaspate wasti, wakad, Pune.
Need urgent help on this.

Regrads,
Prashant

May 22, 2018, 4:56 AM

Dear Sir/Madam,

Thank you for contacting us, we appreciate your concern.

We wish to inform you that billing will be done as per generate billing cycle. (2-Month ie.30 to 30 of Jan/Mar/may/Jul/Sep/Nov)

Please be assured that we would pursue the same with the concerned team and keep you updated via mail and telephonic updates.

For further clarification or feedback, please feel free to call on our toll free helpdesk[protected] or email us on [protected]@mngl.in

Assuring you of our best services at all times.

Best Regards,

Customer Services – Maharashtra Natural Gas Limited.

I have filled and submitted form to obtain new connection from MNGL along with the cheque for full payment. It was done on 15th June, Since than I have not heard any update on the same. The amount is still not debited from my account.

Application form cum receipt number: 293624

________________________
When I called customer care last week I was told it will been done in couple of days, yet I don't see any progress. Cheque is not process, No DP number, nothing on it till now.

I don't know why it is taking so long. Please process it immediately, It is my humble request.

Thanks in advance,
Krunal.

Dear mngl,

I am completely disturbed with your all replies till now. Please help me to understand whether you have solved my query or not.

Below is my query,
My regular bill till last time was as below,
Please note my last 8 month's uses
From to units used bill amount
[protected] [protected] 16 384
[protected] [protected] 10 237
[protected] [protected] 16 384
[protected] [protected] 15.475 396

My average usage of gas is maximum 16 units each month.
However in your last bill it is showing 49.25+142.28 = 191.53 units.

This bill is completely unacceptable. I have not used gas last month more than my regular use. My bill should be in the range of 400-500 & not more than that. You can refer my old usage records in 2 years. Your bill is 12 times higher than my regular bill. Why..?

Customer care
9:52 am (4 hours ago)
To me

Dear sir/madam,

Thank you for contacting us, we appreciate your concern.

​we wish to inform you that as per meter reading bill amount is correct.​

Please be assured that we would pursue the same with the concerned team and keep you updated via mail and telephonic updates.

For further clarification or feedback, please feel free to call on our toll free helpdesk[protected] or email us on [protected]@mngl.in

Assuring you of our best services at all times.

Best regards,

Customer services – maharashtra natural gas limited.

On mon, jul 2, 2018 at 4:04 pm, akshay gothankar wrote:
Dear mngl,

I am not able understand meaning of your messages.
1. Have you solved my complaint?
2. Shall i expect any of your representative to check my meter or not?
3. Have you answer my complaint from your side or i can expect any more detail from you?

Looking forward to listen you soon.

Regards,
Akshay gothnakar
+[protected]

On mon, jul 2, 2018 at 12:28 pm, customer care wrote:
Dear sir/madam,

Thank you for contacting us, we appreciate your concern.

​current meter reading is ​483 and as per meter reading bill is correct.

Please be assured that we would pursue the same with the concerned team and keep you updated via mail and telephonic updates.

For further clarification or feedback, please feel free to call on our toll free helpdesk[protected] or email us on [protected]@mngl.in

Assuring you of our best services at all times.

Best regards,

Customer services – maharashtra natural gas limited.

On mon, jul 2, 2018 at 7:13 am, akshay gothankar wrote:
Dear mngl,

Herewith please find snaps of my meter.. Please revised my bill which i can pay before due date.

Further, please note as per your message "please be assured that we would pursue the same with the concerned team and keep you updated via mail and telephonic updates." i was waiting for your team to come & investigate this problem at earliest. But yet no one has come to me & checked meter.

Further, i request you to kindly advise me about where i can check my all previous bills from the date of joining your connection (I think almost all bills for last 2 years). I do not have received hard copies of them.

Regards,
Akshay gothankar
+[protected]

On wed, jun 20, 2018 at 5:32 pm, customer care wrote:
Dear sir/madam,

Thank you for contacting us, we appreciate your concern.

As per meter reading bill is correct but ​we request you to provide us with the snap shot of the meter to assist you further.
​
Please be assured that we would pursue the same with the concerned team and keep you updated via mail and telephonic updates.

For further clarification or feedback, please feel free to call on our toll free helpdesk[protected] or email us on [protected]@mngl.in

Assuring you of our best services at all times.

Best regards,

Customer services – maharashtra natural gas limited.

On wed, jun 20, 2018 at 3:44 pm, akshay gothankar wrote:
Dear mngl,

I can not understand your billing strategy & doubtful about my current bill charges. I request you to kindly review your strategy & send me the revised bill which i can pay. Your current bill is 12 times higher than my regular bill. I cannot pay such unexpected huge bill.

Please note this is not a good strategy to charge for 12 times higher bill once. It was completely misguidance from you. It was my big mistake to go with mngl instead o[censored]sing lpg cylinder.

Looking forward to listen you.

Regards,
Akshay gothankar
+[protected]

On mon, jun 18, 2018 at 1:31 pm, customer care wrote:
Dear sir/madam,

Thank you for contacting us, we appreciate your concern.

​we wish to inform you that as per meter reading bill is correct. (Previously bills was provided in estimate meter reading)​

Please be assured that we would pursue the same with the concerned team and keep you updated via mail and telephonic updates.

For further clarification or feedback, please feel free to call on our toll free helpdesk[protected] or email us on [protected]@mngl.in

Assuring you of our best services at all times.

Best regards,

Customer services – maharashtra natural gas limited.

On fri, jun 15, 2018 at 5:53 pm, akshay gothankar wrote:
Dear sir/madam,

This is regarding my bill of mngl for last month (May 2018) & subject complaint - wrong bill_over charged. Below is my gas connection details & bill amount for your ready reference,

Name : alka sham kurkute
Bp no. : 50042627
Bill no. :[protected]
Bill amount : inr 4739

This bill is completely wrong & unacceptable. How an average inr 400 bill payer utilize 10 times gas. Please clarify.

Please note my last 8 month's uses
From to units used bill amount
[protected] [protected] 16 384
[protected] [protected] 10 237
[protected] [protected] 16 384
[protected] [protected] 15.475 396

My average usage of gas is maximum 16 units only.
However in your last bill it is showing 49.25+142.28 = 191.53 units.

This is completely harassment. I request you to kindly review this & send me a proper bill.

Regards,
Akshay gothankar
+[protected]

Hello

Despite multiple follow ups with mngl contractors, have not received any connection over the last 4 months. I have also logged complaint with their customer support and was told it would be resolved soon. I am still waiting for the day to arrive. They are the most dis trustful customer service i've ever seen. The complaint number raised with them on 7-jun is below.

Bp number: 50121872

Dear customer, your request no[protected] is registered & will revert soon at earliest.

Area : pimple saudagar
Exchanged few emails also with and no response.

Regards
Ar

I have been pursuing the matter for Pipeline Installation with MNGL contractors since January 2018. There have been several installations in our apartment building.

I have also been taking up the matter with MNGL customer care, however it is not heading anywhere other than getting promises. Last week I was promised that the work would be initiated this week. However when I followed up with them today, they were not willing to commit. I then tried to talk to the customer support supervisor. He gave absurd reasons like we may not have been home when the contractor called. I was told earlier that the contractor would call and fix a date and time for the work which never happened.

MNGL's approach to customer service has been very indifferent. They are charging customers Rs. 6, 500 registration for a service which they are not delivering. Mine is not a one off incident, I have heard similar complaints from many of the other customers as well.

If they do not have any intent of doing the work, at least they should have the courtesy to provide refund for the registration fee.

My consumer no is 50112463.

We did the gas pipeline connection in the month end of march 2018, but we have recieved a bill for the gas from january 2018.

To resolve this we had talked to the customer care on 9th june 2018 and also raised a complain for the same. The customer care people asked us to write an email with upadted reading and we did the needful.
Still we haven't received any proper response from the team. Nor does anybody came to take the meter reading till today.
This bill generating system is fake. You are requested to send the correct billing from the start i. E. March end 2018 till date.
I am providing the necessary details with the current updated reading as well the fake bill which we have recieved.
Hoping a quick response.

Consumer number/ b. P. No. : 50078718
Bill in name of: jimmy taraporwala
Meter no. : ray17293236

I has applied for new connection 10th march 2018. At that time mngl said that it will take one month to install the connection. Although society has already mngl pipeline installed till our balcony. They had to install only meter and connect it to stove.

It has been more than three months that i have been chasing them. Bp number is already generated in march. Each time they will say that person will come this monday. I don't know why specifically they love monday. Now even they have stopped replying to my mails.

The pathetic service provider has many excuses, but they will not install connection.

Could you please help me awaking these sleepy people?

Bp no is : 50127933

I stay in prime plus society, pimple saudagar pune where mngl has laid out pipeline network. I have applied for gas connection in dec 2017 last year. My cheque of rs 6000 got deducted on 27 jan 2018. Still no one turn up to do gas connection. I have called to mngl customer care 15 times so far and dropped email thrice by now. All they (Customer care representative) say is "i will escalate the issue on high priority & as a matter o[censored]rgency to concerned department and connection would be established within 1 week". I fail to understand why it's taking so much time to do installation. It would be appreciated if connection is established asap.

I stay in Nanded City, Sinhagad Road Pune where MNGL has laid out Pipeline network. I have applied for gas connection on 22 Feb 2018. My cheque of Rs 6000 got deducted on 5 March 2018. Still no one turn up to do Gas connection. I have called to MNGL customer care 5 times so far and dropped email twice. All they (customer care representative) say is "I will escalate the issue to concerned department and connection would be established within 1 week". I fail to understand why it's taking so much time to do installation. It would be appreciated if connection is established ASAP.