Maharashtra Natural Gas [MNGL] Complaints & Reviews

I would like to activate my gas pipeline connection. The payment is done, meter is fitted and the line was never used earlier.

I would now like to activate the gas pipeline. My meter reading is 0000.

I have contacted 15 times till now to the customer care and still no one has come home to activate the line. I would like to know by when this gas pipeline activation process will be done?

It's been a month now since i am contacting customer care of mngl via email and phone and no one turned yet.

Mngl is taking our money and making fun of customers. They say that team will contact me as early as possible.

It is just 15 minutes of work and i have already waited for a month.

Please let me know the process to escalate the matter to concerned department or person.

I am resident of River Residency Chikhali Pune (Flat no D-903). I have registered a complaint to activate my MNGL connection which is pending since 2 months since I made the last complaint.
Always get thank you emails but no yet got single call back or update from MNGL. Poor and pathetic service.

Kind request to resolve the complaint at the earliest.

MNGL Details:
MNGL Meter No: 13324197
Customer No: 50049834

Hi, I am not able to pay the mngl bill. After entering the BP number, it retrieves all the payment related information. But after entering the emailId and phone no., and clicking "Pay", The page keeps refreshing, but doesn't redirect to the next page. It simply gets stuck there. And my bill's due date is 21st July'18. I have been trying to pay the bill from beginning of this month. Kindly resolve the issue ASAP.

I have MGNL connection with BP No: 50038792 and uninstalled meter (zero reading). I am following up for the installation of MGNL meter in my flat from the month of January 2018, but I am not getting any response from the MGNL side.

First I visited the MGNL office in Chinchwadgao where my request was noted down in a register and they told me that it may take 2 to 3 months for this. I waited for 4 months but did not receive any response.

Next, I contacted the customer care and raised a request (Request No:[protected], but again I am not getting any response. Every time I call customer care they informed me that they have escalated my request with high priority, but I am yet to hear back.

Can someone in your office help me with the installation of the meter and starting the connection in my flat.

BP no.50137382
I dont know who has given this rating for solving all complaints.

Its unfortunate. Even after follow up and after 3 months of payment you have not provided gas connection. Why do you accept payments if you are not capable enough to provide gas connections. MNGL is PSU and people earn high salaries, perks, benefits without having any commitment for customers.
Please give me email ids and phone nos. to escalate this complaint.

Suhas Pawar
[protected]

I havent received MNGL bill even after multiple email complaints and confirmation that I will receive one.

Prashant Gapat
May 21, 2018, 2:36 PM
to info

Hello,

I haven't received a single bill till date for my MNGL for almost a year now. I tried to pay online withe BP no provided[protected] but it says it's not valid BP no,
My address is D-904, Florencia, kaspate wasti, wakad, Pune.
Need urgent help on this.

Regrads,
Prashant

May 22, 2018, 4:56 AM

Dear Sir/Madam,

Thank you for contacting us, we appreciate your concern.

We wish to inform you that billing will be done as per generate billing cycle. (2-Month ie.30 to 30 of Jan/Mar/may/Jul/Sep/Nov)

Please be assured that we would pursue the same with the concerned team and keep you updated via mail and telephonic updates.

For further clarification or feedback, please feel free to call on our toll free helpdesk[protected] or email us on [protected]@mngl.in

Assuring you of our best services at all times.

Best Regards,

Customer Services – Maharashtra Natural Gas Limited.

I have filled and submitted form to obtain new connection from MNGL along with the cheque for full payment. It was done on 15th June, Since than I have not heard any update on the same. The amount is still not debited from my account.

Application form cum receipt number: 293624

________________________
When I called customer care last week I was told it will been done in couple of days, yet I don't see any progress. Cheque is not process, No DP number, nothing on it till now.

I don't know why it is taking so long. Please process it immediately, It is my humble request.

Thanks in advance,
Krunal.

Dear mngl,

I am completely disturbed with your all replies till now. Please help me to understand whether you have solved my query or not.

Below is my query,
My regular bill till last time was as below,
Please note my last 8 month's uses
From to units used bill amount
[protected] [protected] 16 384
[protected] [protected] 10 237
[protected] [protected] 16 384
[protected] [protected] 15.475 396

My average usage of gas is maximum 16 units each month.
However in your last bill it is showing 49.25+142.28 = 191.53 units.

This bill is completely unacceptable. I have not used gas last month more than my regular use. My bill should be in the range of 400-500 & not more than that. You can refer my old usage records in 2 years. Your bill is 12 times higher than my regular bill. Why..?

Customer care
9:52 am (4 hours ago)
To me

Dear sir/madam,

Thank you for contacting us, we appreciate your concern.

​we wish to inform you that as per meter reading bill amount is correct.​

Please be assured that we would pursue the same with the concerned team and keep you updated via mail and telephonic updates.

For further clarification or feedback, please feel free to call on our toll free helpdesk[protected] or email us on [protected]@mngl.in

Assuring you of our best services at all times.

Best regards,

Customer services – maharashtra natural gas limited.

On mon, jul 2, 2018 at 4:04 pm, akshay gothankar wrote:
Dear mngl,

I am not able understand meaning of your messages.
1. Have you solved my complaint?
2. Shall i expect any of your representative to check my meter or not?
3. Have you answer my complaint from your side or i can expect any more detail from you?

Looking forward to listen you soon.

Regards,
Akshay gothnakar
+[protected]

On mon, jul 2, 2018 at 12:28 pm, customer care wrote:
Dear sir/madam,

Thank you for contacting us, we appreciate your concern.

​current meter reading is ​483 and as per meter reading bill is correct.

Please be assured that we would pursue the same with the concerned team and keep you updated via mail and telephonic updates.

For further clarification or feedback, please feel free to call on our toll free helpdesk[protected] or email us on [protected]@mngl.in

Assuring you of our best services at all times.

Best regards,

Customer services – maharashtra natural gas limited.

On mon, jul 2, 2018 at 7:13 am, akshay gothankar wrote:
Dear mngl,

Herewith please find snaps of my meter.. Please revised my bill which i can pay before due date.

Further, please note as per your message "please be assured that we would pursue the same with the concerned team and keep you updated via mail and telephonic updates." i was waiting for your team to come & investigate this problem at earliest. But yet no one has come to me & checked meter.

Further, i request you to kindly advise me about where i can check my all previous bills from the date of joining your connection (I think almost all bills for last 2 years). I do not have received hard copies of them.

Regards,
Akshay gothankar
+[protected]

On wed, jun 20, 2018 at 5:32 pm, customer care wrote:
Dear sir/madam,

Thank you for contacting us, we appreciate your concern.

As per meter reading bill is correct but ​we request you to provide us with the snap shot of the meter to assist you further.
​
Please be assured that we would pursue the same with the concerned team and keep you updated via mail and telephonic updates.

For further clarification or feedback, please feel free to call on our toll free helpdesk[protected] or email us on [protected]@mngl.in

Assuring you of our best services at all times.

Best regards,

Customer services – maharashtra natural gas limited.

On wed, jun 20, 2018 at 3:44 pm, akshay gothankar wrote:
Dear mngl,

I can not understand your billing strategy & doubtful about my current bill charges. I request you to kindly review your strategy & send me the revised bill which i can pay. Your current bill is 12 times higher than my regular bill. I cannot pay such unexpected huge bill.

Please note this is not a good strategy to charge for 12 times higher bill once. It was completely misguidance from you. It was my big mistake to go with mngl instead o[censored]sing lpg cylinder.

Looking forward to listen you.

Regards,
Akshay gothankar
+[protected]

On mon, jun 18, 2018 at 1:31 pm, customer care wrote:
Dear sir/madam,

Thank you for contacting us, we appreciate your concern.

​we wish to inform you that as per meter reading bill is correct. (Previously bills was provided in estimate meter reading)​

Please be assured that we would pursue the same with the concerned team and keep you updated via mail and telephonic updates.

For further clarification or feedback, please feel free to call on our toll free helpdesk[protected] or email us on [protected]@mngl.in

Assuring you of our best services at all times.

Best regards,

Customer services – maharashtra natural gas limited.

On fri, jun 15, 2018 at 5:53 pm, akshay gothankar wrote:
Dear sir/madam,

This is regarding my bill of mngl for last month (May 2018) & subject complaint - wrong bill_over charged. Below is my gas connection details & bill amount for your ready reference,

Name : alka sham kurkute
Bp no. : 50042627
Bill no. :[protected]
Bill amount : inr 4739

This bill is completely wrong & unacceptable. How an average inr 400 bill payer utilize 10 times gas. Please clarify.

Please note my last 8 month's uses
From to units used bill amount
[protected] [protected] 16 384
[protected] [protected] 10 237
[protected] [protected] 16 384
[protected] [protected] 15.475 396

My average usage of gas is maximum 16 units only.
However in your last bill it is showing 49.25+142.28 = 191.53 units.

This is completely harassment. I request you to kindly review this & send me a proper bill.

Regards,
Akshay gothankar
+[protected]

Hello

Despite multiple follow ups with mngl contractors, have not received any connection over the last 4 months. I have also logged complaint with their customer support and was told it would be resolved soon. I am still waiting for the day to arrive. They are the most dis trustful customer service i've ever seen. The complaint number raised with them on 7-jun is below.

Bp number: 50121872

Dear customer, your request no[protected] is registered & will revert soon at earliest.

Area : pimple saudagar
Exchanged few emails also with and no response.

Regards
Ar

I have been pursuing the matter for Pipeline Installation with MNGL contractors since January 2018. There have been several installations in our apartment building.

I have also been taking up the matter with MNGL customer care, however it is not heading anywhere other than getting promises. Last week I was promised that the work would be initiated this week. However when I followed up with them today, they were not willing to commit. I then tried to talk to the customer support supervisor. He gave absurd reasons like we may not have been home when the contractor called. I was told earlier that the contractor would call and fix a date and time for the work which never happened.

MNGL's approach to customer service has been very indifferent. They are charging customers Rs. 6, 500 registration for a service which they are not delivering. Mine is not a one off incident, I have heard similar complaints from many of the other customers as well.

If they do not have any intent of doing the work, at least they should have the courtesy to provide refund for the registration fee.

My consumer no is 50112463.

We did the gas pipeline connection in the month end of march 2018, but we have recieved a bill for the gas from january 2018.

To resolve this we had talked to the customer care on 9th june 2018 and also raised a complain for the same. The customer care people asked us to write an email with upadted reading and we did the needful.
Still we haven't received any proper response from the team. Nor does anybody came to take the meter reading till today.
This bill generating system is fake. You are requested to send the correct billing from the start i. E. March end 2018 till date.
I am providing the necessary details with the current updated reading as well the fake bill which we have recieved.
Hoping a quick response.

Consumer number/ b. P. No. : 50078718
Bill in name of: jimmy taraporwala
Meter no. : ray17293236

I has applied for new connection 10th march 2018. At that time mngl said that it will take one month to install the connection. Although society has already mngl pipeline installed till our balcony. They had to install only meter and connect it to stove.

It has been more than three months that i have been chasing them. Bp number is already generated in march. Each time they will say that person will come this monday. I don't know why specifically they love monday. Now even they have stopped replying to my mails.

The pathetic service provider has many excuses, but they will not install connection.

Could you please help me awaking these sleepy people?

Bp no is : 50127933

I stay in prime plus society, pimple saudagar pune where mngl has laid out pipeline network. I have applied for gas connection in dec 2017 last year. My cheque of rs 6000 got deducted on 27 jan 2018. Still no one turn up to do gas connection. I have called to mngl customer care 15 times so far and dropped email thrice by now. All they (Customer care representative) say is "i will escalate the issue on high priority & as a matter o[censored]rgency to concerned department and connection would be established within 1 week". I fail to understand why it's taking so much time to do installation. It would be appreciated if connection is established asap.

Hello sir i had taken mngl connection in january 2018. Now i have received a message for paying bill online from mngl and the website has been given in that message and the customer number is also given in that message. So i was trying to pay mngl bill online. While trying to pay bill it was asking me for bp number so where i will get that bp number.

Please help me...

Bp number : 50067843

I have requested for new connection of my flat which i have recently purchased. I have filled the online form for the same. Application number have been mentioned in the subject of this mail.

I found out that, the flat i have purchased already has a connection which is temporarily disconnected (Meter number[protected]. The previous owner (Sanket dalvi) has given application for permanent...

I stay in Nanded City, Sinhagad Road Pune where MNGL has laid out Pipeline network. I have applied for gas connection on 22 Feb 2018. My cheque of Rs 6000 got deducted on 5 March 2018. Still no one turn up to do Gas connection. I have called to MNGL customer care 5 times so far and dropped email twice. All they (customer care representative) say is "I will escalate the issue to concerned department and connection would be established within 1 week". I fail to understand why it's taking so much time to do installation. It would be appreciated if connection is established ASAP.

I am not getting bills since the connections is taken. Its been almost 3-4 months. Connected with customer care and shared the lastest meter reading snapshot but not getting any response. I need the bill urgently. I have dropped multiples mails to [protected]@mngl.in but not getting any response. Service is pathetic. Can you please help me to get the bills. When i am trying using bp no in online sites its showing record not found. Below...

I have made the payment long time back and still the pipeline has not been activated. Only the meter has been setup, the final nozzle for the gas pipe has not been installed. I have registered multiple complaints and was given the same answer that it will be resolved in 2-3 days which has never happened. It has become uncertain for us as to till when are we supposed to keep getting the LPG cylinders. I have sent emails to the customer care and have been assured that the matter is escalated to the concerned team which has not resulted in anything. I am looking for an urgent fix.

PFB the mail trail with the customer care.

Nikhil Bendre


Apr 6

to customercare

Hello,

Name - Jayant Bendre

BP no[protected]

Address - E 302, Poorva Residency, Shiv Sai Lane, Pimple Saudagar, Pune - 411027

I had paid the fees for Gas pipeline installation of Rs 6, 000. It has been more than 2 and half months, but the half meter rubber pipe and nosel has still not been fixed. We have raised a complaint with the customer care 3 times but still no action has been taken. Ours is the only house left with the installation. I request an urgent action to be taken or refund me Rs 6000 with interest from the date of amount paid. Looking for an urgent intervention.

Thanks,

Jayant Bendre

Customer Care

Apr 11

to me

Dear Mr. Nikhil,

Thank you for contacting Maharashtra Natural Gas Limited.

We request you to provide meter snapshot.

Should you need further assistance please feel free to call our Customer Care Service helpline number 020–65107600 or email us at [protected]@mngl.in

We greatly value your patronage and look forward to an opportunity to serve you better.

Thanks & Regards,

Customer Service Center

Maharashtra Natural Gas Limited.

Visit us at: www.mngl.in

Nikhil Bendre


AttachmentsApr 11

to Customer

Hello,

PFA the meter snapshot.
I am looking for an expedited resolution.

Thanks,
Nikhil Bendre

Customer Care

Apr 21

to me

Dear Sir/Madam,

Thank you for contacting us, we appreciate your concern and you shall receive a call shortly.

We wish to inform you that your concern has been forwarded to the respective team.

Please be assured that we would pursue the same with the concerned team and keep you updated via mail and telephonic updates.

For further clarification or feedback, please feel free to call on our toll free helpdesk[protected] or email us on [protected]@mngl.in

Assuring you of our best services at all times.

Best Regards,

Customer Services – Maharashtra Natural Gas Limited.

I did the payment for a new connection in october 2017 n got the line in 2 months.
Just a pipe needs to be connected to the stove which was not available with the worker at the time of connection.
I am following with mngl from past so many months n till yet work not done.
Everytime they say 2-3 days but it's been 5 months.
Earlier also i had sent a mail n no action has been taken.
Please consider this on urgent basis as it's been 6 months since payment done.

Online payment has been done on mar 06' 2018 for activating new gas connection and bp number generated on apr 04' 2018 but connection neither activated yet nor any service provider/representative arrived to activate the connection. Several complaint has been registered with the customer help line but there is no response form there end. Please do the needful.