Maharashtra Natural Gas [MNGL] Complaints & Reviews

I have paid the amount for the MNGL connection on 8th December 2016.

Below are my details

Name: Shailesh Shrikant Sathe
Address: Flat no.11, building no.A1, Shweta co.op hosuing society, Sinhagad road, Pune-411030.

My form number is 174860.

B.P Number:​50077062

Even after several emails to customer care of MNGL, the only response i get is there will be connection give after 15 days. Its been 3 months now and there is no connection given. I am continuously booking LPG cylinders and loosing my hard earned money.

I have attached several email communications.

All the lawn costing around 12k is damaged due mngl pipe deployment. The concern person Dev promised to give the refund but now he is avoiding n ignoring my calls. If no action is taken in next couple of days I will complaint in police. Please take this on priority as this is pending since 2 months. My name is Sunil n I stay in Pune, Prabhat Road

Regards,
Sunil
[protected]

Staying in Chandraneel Apartment, Near DSK Ranwara, Bavdhan Pune 411021.
MNGL represntative approached for new MNGL connection to our society. MNGL representative visited and collected deposit cheques from us.
Chquest got credited to MNGL account .
Myself given full deposit amount for my both the flats, its been more than a year now. No update on MNGL connection.
Would like to request for refund of my amount along with interest from MNGL.

Yogesh Rajput
+91 [protected]

I, J.E.Prasad, 21, Blue Bell, Neco Garden, Viman Nagar, Pune -411014 applied
for gas connection vide application form no -150913 dtd 7/9/2016. On 4/1/2017 connection is given (not started still)
Now, my complaint is ___ Name written in the execution staff list is prasad venkateswararao, But I gave my name as J.E. Prasad in the application form
(also in the electricity bill xerox enclosed with form is J.E.Prasad).
Now I request you to change my name as J.E.Prasad in place of prasad venka_
teswararao. This is to avoid future complications in correspondence with MNGL
and back to me
Thanking you
J.E.Prasad

BP No.50009948
I have applied for gas disconnection on 20th April, 2016.After number of phone calls, e-mail MNGL has shown mercy and disconnected on 30th November, 2016. The official in charge of customer care to whom the application is given, told me it will take 3 months for disconnection.Alas it is not so.
It is almost one month after disconnection and still the caution money not returned.
I am pained to note AN ISO 9000 credited company do not have a time bound disconnection and return policy.

This is with reference to gas filling at mngl moshi center. On every swipe (Hdfc debit card) there is 11.50 deducted from my account. This is apart from the normal swipe of gas that is filled.

Hence wanted to know more about this additional deduction from my account.

If this is a normal process, then i guess it better to pay via cash and not use debit card.

Hi,

My name is Piyush Anand and I am living in Kolte Patil Life Republic Society on rent. My landlord's name is Rakesh Kumar. A Gas connection was given 3 months ago from Society. People came and took meter reading also but I never got a gas bill. I had a word with Mr. Yogesh (in chinchwad office), he is working on generating a bill. My tentative consumer id which was given to me is [protected] which is currently not working.

Can you please generate a bill and let me know the consumer id so that I can pay it. Also, email me the bill on my email id [protected]@gmail.com.

Address is as follows -
R7, B-202, Kolte Patil Life Republic Society
Marunji Kasarsai Road, Marunji
Hinjewadi, Pune - 411057

Regards,
Piyush Anand
Contact no. - [protected]

Sir/madam,

This refers to the bill no[protected] name krishnan ganapathy bill date 31.7.2016 the current reading was wrongly taken by your representative the previous reading was 481 the current reading till date 506, but your bill was showing 612. So kindly revise the bill and send to us to pay the correct amount.

Regards,
Ganapathykrishnan

Subject : Non usage of PNG
Ref : You bill no [protected] dt 07.04.16

Dear Sir,

I have received a bill amounting to Rs 885/- for the gas consumed by me. I wish to state that since taking possession of the flat, I have never stayed there for personal reasons and used any Gas. This is also the reason the flat as found locked on both the occasions when your person visited for taking readings. There is no Consumption of gas till now. However I have been charged for 38, 5 units.

I therefore request you to charge me at the minimum charge of Rs 25/- per month for next at least 1 year as I am unlikely to stay in above premises.

Request you to do the needful at the earliest and send me corrected bill which I will promptly pay.

Thnaking You,

Bhagyashree Sathe
Mobile - [protected]

Flat No 605, Asawari bldg. I, Nanded City
BO No 50033244

House owners of sector-16, rajeshivajinagar, chickali, chinchwad, have paid cheques 5 to 6 months back, but till date no connection is provided. How you can keep our money in your account and earning interest, without providing any service. Is this not illegal and unethical.. As a victim i want earliest action, otherwise all necessary steps would be taken, to safeguard our interests.. Constomer forum, rajeshivajinagar

Dear Sir, I am having Gas connection of BP no.[protected]. I am not receiving Bill regularly. Last bill I have paid on 26/02/2015. which is I think it was of during Oct/Nov 2014. From that bill, till date I have not received any bill from you. On your bill online site it was showing 0.00 outstanding payment as on today. Please clarify it. Further I request you to please send the bill regularly, so that there will not be any burden of outstanding payment. Regards, Anil Chaudhari. [protected]

This is regarding the Chaudhary c n g petrol pump on at Warje pune. The staff one gaikwad operator and his manager were quite arrogant over the issue of torn 100 rs note which was given by the operator gaikwad. when it was brought to the notice of him and the manager they alleged that it torned by me. I also observed a lenient approach towards the security measures. The gas was filled with the passengers inside the car.Even my car was filled with me and my family inside. It appears that the staff is not formally trained and has been recruited haphazardly without taking any basic qualifications into consideration. It seems that we are sitting on a live bomb which may explode any time by a silly mistake of the staff. Stict action must be taken against the management and owner of the station which would be a lesson to other station owners and staff.

Dear Sir, Please ask to pick up the calls in Customer Care Unit. I am trying to call multiple times to customer care and no one is picking up the call. I got a message as - Receiver don't want to attend my call. Also, I had other number for emergency. He cut my call.

MNGL keeps sending incorrect bills but never attends to their customer care contact avenues. The MNGL Customer Care No. 020 – 65107600 is never attended to. The MNGL customer care mail id listed on the bills ([protected]@mngl.in) has no response. I have been trying to reach them for the past two days and today whole day attempted to connect on the phone with no response.

I, paid full amount(Rs. 6000) for gas pipeline connection to Maharashtra Natural Gas Limited on 22nd October 2013(Application No. 22871) but connection was not done till date I tried 100 times to call customer care but it was very difficult to connect them. Finally, I was able to connect and raised request for connection (Request Number:[protected] months back but no action was taken. I tried to call them multiple time to track my request but no luck to connect them.

To Concerned Authority, I have a request regarding closure of cng gas pump almost 10 mins before 12.00 midnight. I have all the proof and records that I reached the Tekawade petrol pump, Hadapsar exactly at 11.53 pm. The employees there refused to fill cng gas saying that they don't work minute by minute. I did request them many times which they did not pay heed to. Finally I called MNGL representative Mr. Avinash Lohumi([protected]) 12.02 am. He was co operative and also asked the employees there to fill in the gas. But alas his requests were also turned down. I have the call details to Mr. Avinash. This is very sad and pathetic service provided by the employees there. Also their behaviour was rude. I came all the way to this pump spending precious time and precious fuel and inspite of reaching the pump way before the closing time they simply refused to fill in the gas. The cctv footage also will help determine the details of the events. I have a humble request to take strict action against the pump owner and the employees. Its very sad and hurting that inspite of being on the right side consumer is being treated like dogs. Yes!! literally like dogs being shooeed away. Very humiliating. Also should not that pump be operational 24x7. The pump initially was but now they operate it only till 12.00 midnight ( Their own will, as the pump was closed way before in my case ). Waiting for a befitting reply, A Consumer Swapnil Wali [protected]

Full Name - Miss Sini Balchandran Panikar

Customer Registration No. 12510 application number for MNGL piped gas connection.

Contact information
Address - F 201, Mayur Panorama Society,
Opp. Jyoti English School,
Nehrunagar, Pimpri 411018.

Telephone No - [protected], [protected].

Email ID- sini.[protected]@gmail.com

Description of complaint -
I had applied for Mngl connection in Oct 2012, cheque no. 047305 of Icici bank, dated 19/10/2012 for the amount of rs. 5500 and additional rs. 500 as security deposit towards gas consumption.

The amount got deducted in Dec 2012. I was told there is s waiting period of 6 months (Oct 2012 to March 2013), so I patiently waited till March 2013. Till date I am still waiting for the engineers to schedule and install the piped gas at my place. But I am always told they are busy with other new connection works at different sites and to wait for my turn.

It's been a year now that I am waiting for the connection. I have made the full booking payment, and deserve to be given the service that was promised.
But I am instead told to just be patient and wait. Now last time when I called to cancel,  at their corporate office in Shivajinagar, I was told there would be investigation for a month or so to check any meter or unit installations and then after deducting some charges, I would get my money in another month or later via cheque, which again I have to go there to collect.

I had applied for piped gas connection thinking it would make my life easier, but it has made it more miserable. Please help me, I reside with my father. I am the only person working and we don't have a LPG connection, so it's been really difficult for us to manage, especially with my father not keeping well.

I was assured that by Aug 2013 I would get the connection installed, so I waited. But now I just want some result instead of assurances. Please either get them to return my money so that I can apply for LPG connection at least. If they still are incapable of installing the piped gas connection within a week, please get my money transferred to my account or post the cheque. I should claim charges and penalty from them to compensate the inconvenience caused to me and my father.

Hoping for a speedy response and some constructive favorable actions.