Maharashtra Natural Gas [MNGL] Complaints & Reviews

We have received first bill of MNGL connection.

Received bill with Arrears of Rs. 677, could you please explain what is this ?

My BP no.:[protected].

I had applied for a MNGL new connection for my flat for which I had paid Rs. 6550/-.

Your engineer visited my flat but denied a connection because we want connection in my covered dry terrace.

So I have given an application for disconnection on 21st March 2022 to your Shivaji Nagar Office and am waiting for a refund.

Now 82 days are completed but till date I...

Awating from last 2 years
BP# 50264432

I have been following up with customer care and everytime my complaint is closed without any resolution. I have dropped multiples mails to customer support, tried their landline number no response. Disappointed with service.

Docket No. __10941907______ to your BP No. ___50195080_______

For past three months they are not connecting from meter to stove.

All payments made in feb22 but they arenot taking any action.

Reminder by email as and phone calls are of no use as they don't have compliant tracking system

Hi, I have applied for pipe gas connection on 24th March 2022. I received a welcome letter from MNGL very next day with BP number 50303321. The set-up is ready in my building but still no connection. Most frustrating experience, as usual from govt. Entity. Hopeless...
Made almost 10 calls and mails to their customer care but every time i was told that request has been sent from our side and we can't do anything. When asked for responsible person to call; they don't have any idea. The amount was debited within hours of application but no connection.

As usual, cannot trust govt. Services in this country.

It is very sad how the MNGL Meter installation team behaves and respond to people. I asked them to come after few days because I was not at my home and most importantly I have visited MNGL office multiple times requesting them to send team either before 1st May or after 13th May. But team arrived at 3rd May. I asked team to give me connection after 13th, they took no gaurantee of it. I decided to send one of my friend at my flat and ask them to do the work. So while having the communication they were again quarrelling a lot and insisted that they will come later. They even said I crossed the line and they will return the money. This is very very shameful that I am the customer who wants the connection installation in proper manner and in return I am getting such arrogant comments and demand to treat them respectfully in return of my insult. A proper word suitable for this is LAZY and ignorant. They told me they will reach in 15 mins they took 30 mins. Now they drilled and earlier gaurantee me that it won't be large whole but instead it made very large hole and gap in my wall. Kindly note this is not first work happening in my house requiring drills of such kind. Now they are saying my flat is not properly build. This is the way they work simply displaying there incompetency and putting blame on this is not good and that is not good. Let me know whether I need to put all images and complete incidence in the newspaper. If you want I can put this in Times of India or Lokmat or some other news paper of your choice.

Every 2 months the MNGL rep visits our home and dutifully notes the meter reading but we have never received the invoice. Despite calling up the Complaint cell and also emailing them with the reqd. meter reading (snapshot of meter sent) the same has never been recd since the time of installation which was several months ago.
Secondly, when I called up the Complaint cell a 2nd time I was put on hold and then it was disconnected.
Third time, we called and again they asked for my email and phone again, but still we have recd. nothing.
Fourth time, I was told to confirm my personal details again, but I am still awaiting for some response
Quite frustrated and exasperated by the service rendered thus far.
BP No. 50173141

My BP No is 50222143.

My name in your records is SONU ARUN AGARWAL about it should just be SONU AGARWAL.

Please rectify it. I do NOT use my husband's first name as my MIDDLE name. It is an error on your part.

Dear sir,
I have applied for MNGL domestic CNG connection in Oct 2021 and paid required fees also.
My application number : 031142
BP no is-.50293645 generated on 09 Dec 2021.
Since that day I am taking continuous follow up for connection, then MNGL informed me that after 3 months of BP no. generation, they will provide connection.
Now it is more than 4 months still I am waiting for connection.
I...

I am Shekhar Sutar living in SAI VRINDAVAN Society, Nehrunagar Pimpri Pune - 411018 and I am Secretary of the same society.

from last Month, your underground pipe line work is going on in our building but still not completed, your correspondence person told that it will complete in 10 days, & from last weeks a hole is dig in front our gate(photos attached), we can't use our two wheelers & four wheelers because of that.

we are calling your corresponce person for last weeks but no response from his side, so please intervin solve this problem ASAP.

Regards,
Shekhar Sutar
[protected].

Applicant Name : Vishal Garg
Installation Address : Zinnia B202, Magarpatta, Zinnia, Pune
Complaint no. 1088594
Application date: 12th Feb 2022
Amount Transferred : 6550 Rs via Internet Banking

The bank has confirmed that amount has been successfully transferred to MNGL account on 12 Feb 2022

The amount of Rs 6550 is settled by MNGL from HSBC bank on 14 Feb 2022

The...

I would like to know if i want to install meter outside kitchen where there is good ventilation and security available and contractor had given verbal confirmation before starting the work but once it started he is denying and saying there is amendment in act.
I went through policy of installation and it says "Gas Meters will normally be located inside the property on wall, and use of copper pipe between MCV and consumer meter should be restricted as far as possible. The Kitchen is the preferred room to locate the meter thereby minimizing the length of the outlet pipe - work."
Which means kitchen is "preferred" location and not compulsory location
Please can someone help to resolve

Dear Sir/ Madam

I am subhash Gore, residence of Sai Heritage Housing Society, Aundh ( Pune)

Detailed Address

Building and Flat No:- C- 8 ( C-8)
Sai Heritage Housing Society, Nagaras Road
Near medipoint Hospital
Aundh, Pune- 411007
( Maharashtra)

Nature of complaint
1) MNGL contractor installed several meters and connected gas lines to many of the flats in Sai Heritage. However, my flat is pending .

2) reason for pending:- The person who fitted the copper pipe and installed the gas meter, had made lower class work, due to which the pipe got cracked

3) When the team to connect the gas source attempted to connect ( after pipe and meter fitment), they understood the leakage on 27th Oct ( approximate date - +/- 2 days)

4) Till then I am following various people, however no one is bothered to repair and restore the issues. After screening / making connections with various people, finally I got Avinash Kedar ( who himself informed that he is responsible to correct the work)

5) Avinash kedar committed several times since last 3 months, that he would complete the work.

6) However, right now, he is not picking up the phones

7) Please let me know where to escalate the issue

Regards

Subhash Gore
[protected]

We have applied for MNGL connection in Nov 2021, Till date no installation ...no BP number till date ...No customer Care reverts ... No one picking Phone..

Pathatic on every side ...

MNGL has took Rs.6000 cheque from us and not provided any installation of GAS pipeline yet. It has been more than 2 years and almost 3 years and they are not even responding correctly to us. I request them either to install the pipeline or atleast refund us the deposit amount we paid initially.
Chq no. 84317

I am not getting bill either on net, mu mobile.
Also there is change in online payment mode, not communicated to customer. Now the system ask for CA number, What is this need clarity.

Resp. Sir/madam,
My self Atul Shende owner of flat A-204, Vishwajeet residency, Tuljabhavani nagar, kharadi, pune. I have applied for new gas connection on dated 12/12/2021. But we have not received any communication from MNGL till date so, when i enquired to customer care they hve said your application not shown, kindly confirmed me the status of my application, i have allready paid the charges of conection.

Regards
Atul Shende
[protected]

My customer ID : 50215474
SANCTUARY 604, SAMBHAJINAGAR

I have received the bill for January & it observed that nobody came to our house for recording the meter reading. The bill is generated with late payment charges.
I had never received the bill prior to this bill.
Please correct the bill so that I can pay the bill immediately.

Hi,

My Business Partner # is 50126721. I reside as a tenant in a society and had requested for a connection after getting a consent from my land lord. With the lease time period over i have moved out of the premises and hence requested to have a permanent disconnection done. I had raised a request on 23rd Sept 2021 with the documents included the application, along with cancelled cheque and last meter reading. There is no action taken by the MNGL department.

On calling up Customer care they simply ask me to resubmit the application with the current date and gives me a run around with no reason specified why they are asking me to re-submit the same.

On the latest conversation I have been asked to visit the Shivaji Nagar Office for re-submitting the application.

Regard,
Kalpesh

I am continuously receiving late payment charges whereas no bills are getting delivered to me neither via portal nor by post or any.

I have even complained about this to MNGL over phone calls as well as email [protected]@mngl.in still no action is being taken by MNGL.

Customer care behaves very rudely without providing any escalation matrix.

BP number 50036791