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Maharashtra Natural Gas [MNGL] Complaints & Reviews

www.mngl.in
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Updated: Mar 26, 2026
Complaints 475
Resolved
64
Unresolved
411
So far, so good. Maharashtra Natural Gas [MNGL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Maharashtra Natural Gas [MNGL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Maharashtra Natural Gas [MNGL] reviews & complaints page 6

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V
Veelaas
from Pune, Maharashtra
Jan 26, 2022
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Address: Flat no 604, Sanctuary, SAMBHAJINAGAR, Chinchwad, Pune 411019, Pune, Maharashtra

My customer ID : 50215474
SANCTUARY 604, SAMBHAJINAGAR

I have received the bill for January & it observed that nobody came to our house for recording the meter reading. The bill is generated with late payment charges.
I had never received the bill prior to this bill.
Please correct the bill so that I can pay the bill immediately.
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    G
    gandhi.kalpesh
    from Pune, Maharashtra
    Jan 23, 2022
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    Hi,

    My Business Partner # is 50126721. I reside as a tenant in a society and had requested for a connection after getting a consent from my land lord. With the lease time period over i have moved out of the premises and hence requested to have a permanent disconnection done. I had raised a request on 23rd Sept 2021 with the documents included the application, along with cancelled cheque and last meter reading. There is no action taken by the MNGL department.

    On calling up Customer care they simply ask me to resubmit the application with the current date and gives me a run around with no reason specified why they are asking me to re-submit the same.

    On the latest conversation I have been asked to visit the Shivaji Nagar Office for re-submitting the application.

    Regard,
    Kalpesh
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      U
      UmeshChaudhari
      Jan 15, 2022
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      Address: Wakad Pune

      I am continuously receiving late payment charges whereas no bills are getting delivered to me neither via portal nor by post or any.

      I have even complained about this to MNGL over phone calls as well as email [protected]@mngl.in still no action is being taken by MNGL.

      Customer care behaves very rudely without providing any escalation matrix.

      BP number 50036791
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        P
        pradeep salunkhe
        Jan 14, 2022
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        Address: Kamshet, Pune Mumbai old Highway

        What are the current rates of cng for cars torrent gas & mngl gas
        Because from last 1 & half months one of the cng pump which is located at kamshet near pune Mumbai old highway
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          R
          [email protected]
          Jan 12, 2022
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          Address: 401 ballaleshwar park Sr 32 2c, nEAR TAMBE sCHOOL, rAHATANI

          Hi I have applied for new gas connection, where my apartment is already gasified. but still nobody has turned up to setup my new connection.

          I had already paid full payment for connection on 7 December.
          Application no : 033909
          Jul 23, 2022
          Updated by [email protected]           Any updates on this Please..
          its bee more that 6 months no progress...
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            M
            Mr & Mrs Sengupta
            Jan 11, 2022
            Resolved
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            Resolved

            Incomplete installation of pipe gas

            Address: MNGL office Zenith Complex, Ground floor, KB Joshi Path, Anutej Atharv society, Narveer Tanaji Wadi, Shivajinagar, Pune, Maharashtra 411005, India

            Hello,

            Customer name: Mr & Mrs Sengupta
            Address: Row House 16 Aditya Breeze Park Balewadi Pune 411045.
            BP number: 50204178

            In the month of Oct 2021 we have filled complaint for incomplete installation of pipe gas. We have visited office many times till today but still issue is not solved. We have connected via customer care, office visit, via email ([protected]@mngl.in) even called office number...
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            M
            maidprashant
            Jan 11, 2022
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            Address: B-504, Gandharva Excellence Phase 1, Borhadewadi, Near Modern College, Moshi

            I sent an email to customer care on 14th Dec 2021 regarding my pending connection as meter has been installed two months ago.
            I have been following up with Customer care as well one of the representative who made connection to other flats in the my society to connect my Gas to MNGL pipe.
            No one is responding on my request and its been pending since last one month.
            Let me know if you cannot provide the service so that I can make an application to remove the meter and pipe line from my flat
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              A
              akshaymngl
              from PUNE, Maharashtra
              Jan 11, 2022
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              Address: PUNE

              My total consumption is 5.63 + 15.19 units. but in the current bill 15.19 is added twice. find an attached bill for details. Please rectify and update the bill.
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                H
                hst1234
                from Mumbai, Maharashtra
                Jan 10, 2022
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                Resolved

                Non updation of Society name under Gassified Societies list

                Address: Flat No.8, Madhura Apartment, Gujarath Colony, Paud Road, Kothrud, Pune - 411029

                I want to apply for new Gas Connection. My building name is Madhura Apartment which is situated in Gujarath Colony, Kothrud, Pune - 411 029. My Society Madhura Apartment is gassified building where most of the flats have already got the MNGL connections. Since my society name is not appearing in the list of Gassified Societies on MNGL website, I am not able to apply online for this new connection. I have written several mails and also called...
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                S
                SabnisS
                Jan 8, 2022
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                Address: Madhumalti, Prashant Society, paud road , floor 1

                Consumer number 50272121, payment for the connection taken in April 2021 by Mngl, the pipe gas connection has not even been laid, the contractors have left the work incomplete and have now stopped taking calls.
                We have been given false assurances that the work will be done and our complaints have also not been addressed.
                The pipe has to be laid for my house and it will now be a year in April that this is kept pending.
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                  A
                  Alan Hadoop
                  Jan 6, 2022
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                  Address: Pink city housing society, C5, near kaveri police line, wakad, pune,411057

                  Hi, we have been following up with MNGL representative for last several weeks to install our meter and pipeline but there is no installation done till date. MNGL representative visited twice just to do survey. When we call them we got a response that there is no material available or they simply hang up the phone. This delay is causing us tremendous hassel and all other dependent work is delayed due to this.
                  MNGL BP Number[protected]
                  We talked to below individuals -
                  1 - Kashim
                  2 - Vaibhav maske
                  If you have any doubts, call us at [protected]
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                    S
                    Sarvesh Sahniwas
                    Jan 6, 2022
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                    Address: Sarvesh Sahniwas, S No 02, Plot 249, Near Mini Market, indrayani Nagar, Bhosari - 411026.

                    Complaint No[protected]
                    Complaint Date - 11.12.2021
                    BP Number[protected]
                    We have filed a complaint on customer care number on 11.12.2021 vid complaint no 50225584. As mention in subject gas pipeline form MNGL is in hanging position after demolition of illegal wall.
                    Multiple follow ups are being taken with below numbers. Unfortunately, every time no one is giving proper response and no one has contacted us for restructure of gas pipeline.
                    Khwaja - [protected]
                    Anup Kumar - [protected]
                    Please note, there is danger of pipeline lick or any other calamity may occur.
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                      A
                      Archana S. Kulkarni
                      from Pune, Maharashtra
                      Dec 28, 2021
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                      Address: Anand Apartments (TCG) suncity road Sinhagad road in front of nimbaj nagar pune 411051

                      The mngl pipeline is getting installed in our building at - Anand Apartments suncity road Sinhagad road in front of nimbaj nagar pune.
                      We stay at first floor. We are outside pune and coming 3-4 days in a week. The gas pipeline is fixed on the wall of our bedrooms and it is very close to our window. If at night gas gets leaked it is harmful to our life. So it's our request to change it position before you complete the installation.
                      We don't know who guided your people for this installation as we were out of town during sept Oct and Nov.2021
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                        R
                        rahul475
                        from Pune, Maharashtra
                        Dec 27, 2021
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                        Address: B-704, Avalon Avenue, Aundh-Ravet BRTS Road, Tathawade

                        I am Rahul Choudhary a flat owner (Flat No. B-704) in Avalon Avenue Building, Tathawade, PCMC - 411033.
                        MNGL has placed it's pipeline in our building to provide the gas pipeline connection but one of the gas pipeline of MNGL is placed in my car parking area today only (27-Dec-2021) as you can see it in attached photo and It is making difficulties in parking the vehicle and also it will be damaged in future if someone has parked the car here by mistake. When i have checked with builder, they are telling MNGL persons (Contractors) have placed this pipeline incorrectly and now they are not ready to fix this pipeline as it is coming in my car parking.
                        Requesting MNGL officials to take action on this issue immediately as it will become a disaster if that gas pipeline will be damaged.
                        I am looking forward for MNGL quick response on this.
                        Regards - Rahul Choudhary
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                          K
                          [email protected]
                          from Pune, Maharashtra
                          Dec 8, 2021
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                          Address: Pune

                          Hi,
                          I am an MNGL customer with BP No. 50223790
                          I was not staying at my Pune home since March 2020 in COVID conditions.
                          I came back in Nov 2021 and have resumed using the mngl service.

                          I have received bill of amount Rs. 8171. This seems to be based on estimated readings.

                          Kindly provide the bill based on the actual reading. On Nov 15, 2021, reading on my meter is 7591.

                          Regards,
                          Kuldeep Chavan
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                            U
                            Umesh Monu
                            Dec 7, 2021
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                            Address: Kharadi

                            Hi,
                            I just submitted the application for domestic gas number "030441", and immediately decided prior to connection that as MNGL is not putting meter as per my desired location, I applied for cancellation of application. Now after around 60 days also MNGL is not giving me my refund and without even visiting my place for connection they want to deduct the connection charges and not returning my money back.
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                              O
                              Obhilare
                              Nov 22, 2021
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                              Address: Plot No 6 Rajyog Hsg Soc Baner Mhalunge Road

                              Hello Team,

                              I have already paid the connection deposit amount for 2 connections.
                              - unique customer id BP No:50266601.
                              - unique customer id BP No:50266602.

                              Its almost 10 months now I am still waiting for the connection. There is no correspondence from MNGL as when the actual connection would be installed. The deposit amount of Rs.13000/- is already paid on February 26, 2021.

                              When can I expect the connection.?
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                                S
                                Sameer Mandpe
                                Nov 18, 2021
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                                Address: FLAT NO 19, 5TH FLOOR B WING PARTH ENCLAVE SOC.

                                I am Sameer Mandpe secretary of PARTH ENCLAVE SOC KARVE NAGAR PUNE.
                                We are waiting for MNGL activation since 10 months.
                                Pipes are replaced installed but no activation.
                                Pl help.
                                Thanks
                                Sameer Mandpe
                                [protected]
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                                  A
                                  Anuvv
                                  Nov 9, 2021
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                                  Hi,

                                  BP[protected] says record not found, please resolve.
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                                    A
                                    aniket@karvenagar
                                    from Pune, Maharashtra
                                    Nov 3, 2021
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                                    Address: Swami Residency D wing flat no. 401, shahu colony lane no 9, cummins college road, karvenagar, Pune 52

                                    Dear Sir, we have taken MNGL gas connection since 2 years however we are not getting bill copy. So bill payment is made from that time. We are requesting you to please look into this matter and send me bill copy so that i can make bill payment.
                                    For more details please do contact on [protected]
                                    Consumer no from meter
                                    [protected]
                                    Meter reading 389785 m3
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