Maharashtra Natural Gas [MNGL] Complaints & Reviews

For BP Number 50283455 I am not getting the bill on email nor on SMS. There is NO communication about pending bills from your side and you have levied a late charge of Rs 100 for this. My mobile number & email id is already available on your system but still no communication. Please tell me how am I supposed to know if any Bill is pending ? Am I supposed to login every day to check ?

I did not see any bills from mngl to my post box in hard copy either.

I have been trying to initiate a new connection request with MNGL for the past few days

There is no response from their side for the same, I have already made all payments possible however there is no response from their side

Dear Sir,
1) I am still awaiting reply for my mail dated 1st June 2022.
2)I am also attaching files for April & June bills. I have paid an amount of Rs. 1186 & 929 on 2/6/2022 by ICICI bank Credit Card. & Rs. 1121/- in August 22 as per attached file.
However, MNGL is showing yet Rs. 237/- balance to be paid from my side. Pls. check the bills & Payments made against above BP No 50023515 & Revert.
3) I am not getting E Bills as per my many requests made to you. Pls. do the needful.
With Regards,
Ajit Manjrekar
[protected]/ BP No. 50023515

My money has been debited since a year is to past but no any service has been provided by the MNGL staff no single call or visit to home.
Alos I have called MNGL many a times but no answers from team.
I request you to take a serious action on MNGL

I have raised a complaint about a month ago as not receiving the Gas bill for the connection.

BP number: 50218224

Provided the meter reading screenshot as well. But no response.
Atleast 6 reminder send for the same.
Please provide the bill to [protected]@gmail.com

Hi Team,

I have cleared bill on 17 May 2022 and applied to discontinue/Close services as i have sale my flat before 2 months ago and now i have received bill for INR 199.00(see BP #[protected]

Request you to checked it on priority and also i have not got refund of deposit.

Let me know when it will received! Please refund ASAP!

Thank you,

Preeti Dhumal
BP # 50152887
Cell #[protected]

Hello,
My BP NO 50294260

I have submitted close connection request on 19th march 2022. But till today 28july I have not received my deposite refund ammount.

I had visited 3-4 time in MNGL office but not getting proper information.

Kindly look in to it on priority.

Thanks,
Shubham Shahane
M [protected]

It has been long time that I applied for new Gas connection for my existing flat in Wakad area but there is no progress on it.. I called several time to customer care executive but no results...
I request you pl look into this matter its very urgent.

regards
Harish Sharma

We have a MNGL domestic CNG piped gas connection but we have not yet received any bills.
We have approached customer care vide email reminders and calls but in vain.
Also the customer care is not helping in a proper way.

My details are as follows:
Meter Number: 17315302
BP Number: 50142264

Regards,
Snehal Jacob David

This company is very irrresponsible. I paid Rs.6, 500 ( 90)days back and company policy says new connection will be installed within 90 days but now deadline is passed and company is still unsure about when to install.
Customer care is bogus and site does not have escalation emails also grievances authorities are not bothered to pick up any calls.

Hi Team,
I had requested for a new gas pipeline connection in Lalwani Vastu A2-403 since last month. BP number 50312058 has also been generated since last 6 weeks.

I had very bad health, and still visited the MNGL office Shivaji Nagar Pune for a new gas connection. MNGL staff told me that I will get a call to confirm the gas connection date by contacting Viman Nagar gas contractor. But no one had called me. And now no one is picking up calls in the MNGL office. No one is informed when they will give us a new gas connection.I had sent multiple emails, but still no reply.

I know there is a 90 days time period for a new gas connection but as an Indian citizen, it's a humble request to MNGL staff to provide us with a new gas connection as early as possible. I am staying with my little baby and my older parents. So I need to prepare home-made food. Badly need a new gas connection as early as possible.

Dear Sir/Madam,
I am Laxmi Gaikwad, I live in Millenium Manor Society, Flat Number- 102 since last 6 months.
We have been repeatedly requesting your man to connect the gas pipeline in your own way since last month but to date he has not connected the pipeline. For one reason or another, he is avoiding the installation of our connection. We have spoken to him politely but he has spoken very rudely every time. His Name is Gajanan.(Contact Number- [protected]).
It has been a very pathetic experience. If we don't get a solution as soon as possible, We will report the matter to the police against to that person and against your company also. We are really annoying to that persons behaviour.
I have already sent a mail to your customer support also.

Hello
Due to renovation work in kitchen i had asked for gas disconnection. Which was done iam 2 days. But after the work was over I called for reconnection on 21st may 2022. Thay said it will take max 15-20 days. I waited for that time and post that iam continuously following up.
But I always get response that it will be done today. But it not done it's more than a month now.
I also cannot take cylinder as the address which has MNGl connection cannot have cylinder.
Hope someone listen from this medium.

My BP no. is 50110305 in name of Sahadev Sopan Bhoir.I have asked for the services on June 5 today is June 17 and in between technician was scheduled for 3 times to come but yet technician amd MNGL failed to activate my services.I have a dengue patient in my home and i requested them to take the matter on urgent basis still, the QUICKNESS which is promised in their website is missing misreably.Evrytime i call customer care services they say i have raised a complaint from our you will get the update on your number.Not a single update is their on my number.If anyone is really concerned kindly get into the matter because its been 12 days we are eating outside and MNGL do not even care for it, the only answer is 'head office ko pta hota h sb', 'ye hume ni pta', and customer care portal they are not at all satisfactory and they cannot even stand on their words.
If someone out there is looking into this complaint kindly show it out in action and if customer care portal is only viewing the complaints, then for them its like 'cherry on the top.'

We have received first bill of MNGL connection.

Received bill with Arrears of Rs. 677, could you please explain what is this ?

Awating from last 2 years
BP# 50264432

I have been following up with customer care and everytime my complaint is closed without any resolution. I have dropped multiples mails to customer support, tried their landline number no response. Disappointed with service.

Docket No. __10941907______ to your BP No. ___50195080_______

For past three months they are not connecting from meter to stove.

All payments made in feb22 but they arenot taking any action.

Reminder by email as and phone calls are of no use as they don't have compliant tracking system

Hi, I have applied for pipe gas connection on 24th March 2022. I received a welcome letter from MNGL very next day with BP number 50303321. The set-up is ready in my building but still no connection. Most frustrating experience, as usual from govt. Entity. Hopeless...
Made almost 10 calls and mails to their customer care but every time i was told that request has been sent from our side and we can't do anything. When asked for responsible person to call; they don't have any idea. The amount was debited within hours of application but no connection.

As usual, cannot trust govt. Services in this country.

It is very sad how the MNGL Meter installation team behaves and respond to people. I asked them to come after few days because I was not at my home and most importantly I have visited MNGL office multiple times requesting them to send team either before 1st May or after 13th May. But team arrived at 3rd May. I asked team to give me connection after 13th, they took no gaurantee of it. I decided to send one of my friend at my flat and ask them to do the work. So while having the communication they were again quarrelling a lot and insisted that they will come later. They even said I crossed the line and they will return the money. This is very very shameful that I am the customer who wants the connection installation in proper manner and in return I am getting such arrogant comments and demand to treat them respectfully in return of my insult. A proper word suitable for this is LAZY and ignorant. They told me they will reach in 15 mins they took 30 mins. Now they drilled and earlier gaurantee me that it won't be large whole but instead it made very large hole and gap in my wall. Kindly note this is not first work happening in my house requiring drills of such kind. Now they are saying my flat is not properly build. This is the way they work simply displaying there incompetency and putting blame on this is not good and that is not good. Let me know whether I need to put all images and complete incidence in the newspaper. If you want I can put this in Times of India or Lokmat or some other news paper of your choice.

Every 2 months the MNGL rep visits our home and dutifully notes the meter reading but we have never received the invoice. Despite calling up the Complaint cell and also emailing them with the reqd. meter reading (snapshot of meter sent) the same has never been recd since the time of installation which was several months ago.
Secondly, when I called up the Complaint cell a 2nd time I was put on hold and then it was disconnected.
Third time, we called and again they asked for my email and phone again, but still we have recd. nothing.
Fourth time, I was told to confirm my personal details again, but I am still awaiting for some response
Quite frustrated and exasperated by the service rendered thus far.
BP No. 50173141