Maharashtra Natural Gas [MNGL] Complaints & Reviews

We had MNGL connection from the date 22 April 2021. Online bill of first 2 months including installment plan is already paid.
But still, arrears (Last total bill amount Rs.134.40) and late pay charges (Rs.100) are added to our latest month's bill.

We had written as well as telephonic communication many times with MNGL customer care. But they are not responding or replying at all on the same. Very careless and useless...

As per estimated bill of mngl on Dec. 20 I was sent actual reading photo of meter and estimated bill by email to revise the bill to pay correct amount and as long I called to customer care about this issue to resolve they told me within 72 hours you get new revise bill. But i didn't get again I called to CC about not getting revise bill but didn't get.
Next bill generated by MNGL with penalty charges again I was called and emaied...

Hi Team,
I can see arrears of 598 has been added to the bill. Please may I know what is this? It this refundable? If yes when?

Regards,
Vikram Shinde...

New Connecttion done but one burner not ON. & 2 no switch wrong fitted....

Billing system of MNGL Pune is very unorganised. The gas is in use from 15th April 2021 onwards. However till date they have not sent bill. Also the online link does not show any data for BP number. I am following continuously with Customer service but they are not able to help to get a bill from their backoffice. I have seen a company which does not on it own generate bill for resource usage and further does not send a bill after constant...

HIGH ALERT TO your notice even after I had raised my billing issue multiple times on calls and emails I was given assurity to solve my issue but today I got call from some lady and when I explained her about my existing complaint she was misbehaving with me on call so I just asked her name she rejected my call then when I again called her multiple times rather saying her name she was saying do complaint where ever you want to do and she rejected...

Installation charges are included in present bill in last i have already paid the same also arrears also added i am new user then what is arrears for me. BP no. 50116883...

Gas flow slow...

Hello Team,

I have applied for a new non gasified connection for my bunglow. Please find the application number 026787 for reference. But I am still waiting fir any call or response from your side.

I called up customer case where they diverted me to contact near office. So accordingly I visited your Pune regional office at naravir tanaji wadi to check the status of my application.

But again I...

Bill has not been rectified.
1. The Mngl service was activated in the month of November 2020 (Picture attached)
2. Billing should be as per usage from Nov'2020.
3. There are pictures attached of the meter readings from the date of activation Nov'2020 to 28th July 2021.
4. There was a reversal of Rs. 4, 945 on 01.12.2020.
5. On 01.02.2021 there was bill of Rs. 1753 issued. How is this amount charged? Please...

HI Team

Date of Incident:[protected]

Client Number : 50157149

Full Description of the incident: It is noticed that we have some leakage on pipe so bills used to increase even with less usage. So we removed from usage. Keeping safety in place we would like to have Quality checked over pipes and joints again.

Desirable resolution of your complaint: Please do repair and configure new...

MNGL Pipe Line Gas Connection NOT ACTIVATED. BP No 50242979.
Gas Meter Is Installed....

Have had several conversations with MNGL executives at customer service and written several mails for the past few months.
Would like MNGL to check and explain the below:
Why is my bill showing arrears?
Why is my bill not being generated as per usage?
Why is there an access charge ?
I was assured by Cust Care Exec. Mr Shridhar and Ms Roshini that the incorrect bill will be rectified as charged as per...

We are buyer of industrial PNG since 8 years but recently MNGL has started giving gas to new consumers at 40% less rates than us whose consumption is less than us.
We fought a lot with Pune office authorities but all our efforts went in vain.
Pl take this complaint very seriously or else we will file case in consumer court and also go to high court for filing PIL as we have few more consumers having same grievance .
Sunil...

Please send soft copy / hard copy to my Adress.
BP No 50171312.
My Email id: [protected]@gmail.com
My whatsapp number [protected].
My Address:
D N Rohane
Flat No 301, Shantikunj B.
Next to IRA society.
Undri
Pune.
PIN 411060....

Hello team even after sending multiple email to [protected]@mngl.in regarding non usage of service and getting average bill.
I am ok to bare non usage charges but as I told in my previous email, I am out of city so can't provide you meter readings.
This is my second time request to stop sending average bill due to non usage of mngl service but to no action has taken and still multiple reminders of bill payment is being send...

I am not getting bills since the connections is taken. Its been almost 9-10 months. Connected with customer care and shared the lastest meter reading snapshot but not getting any response. I need the bill urgently. I have dropped multiples mails to [protected]@mngl.in but not getting any response. Service is pathetic. Can you please help me to get the bills. When i am trying using bp no in online sites its showing record not found.
Below...

I have applied for the new connection and I got BP No 50272396. person from vendor team visited my place and simply told meter cannot be installed other than kitchen. As I requested him to installed in adjusting wall of dry balcony, as I have carried out interior in my kitchen and I have made provision for the same. I want connection in dry balcony, No responsible person from the company has contacted so far despite my request on email....

Further to my email dated 09.11.2020, 23.05.2021 and 19th June 2021 and 3rd July 2021 and confirmation provided from myside that the payment is made there is absolutely no acknowledgement from your side. It is extremely surprising that there is no response from your side. However you were extremely and immediately communicative to disconnect my line. Attached is the image of my meter reading (BP[protected]
Bill number [protected] amounting...

MNGL GAS CONNECTION NOT ACTIVATED. BP NO. 50127824

GAS CONNECTION BP NO. 50127824

Details are as follows.
Name: Rochana Kabad
Address: Flat No. 502, Building A4, Ganga Samrudhi, Wanawadi, Pune 411040

BP NO. : 50127824 Meter No. : 20268261

I have connection of MNGL residential piped gas. We were out of station for a extended period of time. We could not return home...