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Maharashtra Natural Gas [MNGL] Complaints & Reviews

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Updated: Aug 5, 2025
Complaints 471
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64
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407
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Maharashtra Natural Gas [MNGL] reviews & complaints page 7

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A
Avadhut Thorat
Sep 29, 2021
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BP - 50253594 - Reading meter keep on going even if knob to off the connection near stove is off

I have observed something weird that meter reading (3 digits from red box) keep on increasing even though we off the knob which is near the stove(shegadi).

To my surprise when I enquired this with customer care, representative told me thats how it function.

I checked with other near by mngl users but they are facing this issue.

Its very dangerous and MNGL is not at all serious about this....
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subhash1950
from Pune, Maharashtra
Sep 15, 2021
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Address: B-7, Shubham, Aniket No.1 Society, Bibwewadi, Pune 411037

I have already sent you mail regarding refund of my deposit is Rs.6550/-, (Rupees Six Thousand Five Hundred Fifty Only) on 31/08/2021 but you have not taken any action towards the refund.
Finally I request you to take necessary action otherwise I will be forced to take legal action against company and refund along with compensation and expenses incurred towards legal action which please note.
Please initiate the refund in our bank Kotak Mahindra having account details A.c no.[protected] IFSC Code KKBK000723 having Bhandarkar Road.
So kindly refund the amount of deposit and oblige.
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    S
    Suryakant Karale
    Sep 13, 2021
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    Address: Pimple Gurav Pune 411061

    Dear sir,
    My bp number is 50238637
    I tried to pay bill of rs. 3956.72/- online on 09.13.2021 at 1.20 pm
    However transaction is failed however Rs. 3956.72 is deducted from my by bank account.
    Pl. Refund it or provide me receipt.
    Please tell me what to do now?
    An early reply will be highly appreciated.

    Thanks and regards,
    Suryakant Karale.
    suryakant.[protected]@gmail.com
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      A
      Avadhut Thorat
      Sep 10, 2021
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      Mngl has setup a meter around 2 months back but final nozzle to gas stove has not been installed and also I have recieved a consumption bill of of around Rs. 2600 including installation charges. In the bill they have mentioned 64 consumption units but since the final connection is not installed yet Meter shows the same unit asa it was at the time of meter installation i.e. 00.22. Not sure on what basis MNGL has generated this bill. I have mailed them as well but got no reply.

      MNGL NEEDS TO ADDRESS THIS ISSUE ASAP.
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        P
        Prashantdhas
        from Bengaluru, Karnataka
        Sep 8, 2021
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        Address: MNGL Pune

        Not sure if this is private or public ltd cos. because the way it is managed is very pathetic.

        There is no one responsible on how it is managed, just for the sake of doing business, these guys are working.
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          K
          ksampada
          Sep 7, 2021
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          We had MNGL connection from the date 22 April 2021. Online bill of first 2 months including installment plan is already paid.
          But still, arrears (Last total bill amount Rs.134.40) and late pay charges (Rs.100) are added to our latest month's bill.

          We had written as well as telephonic communication many times with MNGL customer care. But they are not responding or replying at all on the same. Very careless and useless behavior.
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            S
            Sats1987
            Sep 4, 2021
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            About Late fee charge

            Address: Pune

            As per estimated bill of mngl on Dec. 20 I was sent actual reading photo of meter and estimated bill by email to revise the bill to pay correct amount and as long I called to customer care about this issue to resolve they told me within 72 hours you get new revise bill. But i didn't get again I called to CC about not getting revise bill but didn't get.
            Next bill generated by MNGL with penalty charges again I was called and emaied...
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            V
            vickyshinde87
            Sep 2, 2021
            Jan 13, 2023
            This thread was updated on Jan 13, 2023
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            50224016 Arrears charged

            Address: C2-07 Manibandh Complex, Hingane Khurd, Oppo Nityanand Hall, Sinhagad Road

            Hi Team,
            I can see arrears of 598 has been added to the bill. Please may I know what is this? It this refundable? If yes when?

            Regards,
            Vikram Shinde...
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            P
            Praveen76
            from Mumbai, Maharashtra
            Aug 29, 2021
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            Address: Yashomangal c-13 link road chinchwad pune-33
            Website: [email protected]

            New Connecttion done but one burner not ON. & 2 no switch wrong fitted.
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              S
              SaGk
              Aug 25, 2021
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              Address: Wakad

              Billing system of MNGL Pune is very unorganised. The gas is in use from 15th April 2021 onwards. However till date they have not sent bill. Also the online link does not show any data for BP number. I am following continuously with Customer service but they are not able to help to get a bill from their backoffice. I have seen a company which does not on it own generate bill for resource usage and further does not send a bill after constant reminders. This can only be called being disorganised. Seniors in MNGL Pune please take note.
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                R
                rautdeepak55
                Aug 25, 2021
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                ESCALATION For not taking on excess bills

                Address: KUNAL ICON ROAD, NEAR HDF

                HIGH ALERT TO your notice even after I had raised my billing issue multiple times on calls and emails I was given assurity to solve my issue but today I got call from some lady and when I explained her about my existing complaint she was misbehaving with me on call so I just asked her name she rejected my call then when I again called her multiple times rather saying her name she was saying do complaint where ever you want to do and she rejected...
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                D
                Dinesh5885
                Aug 11, 2021
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                Installation charges are included in present bill in last i have already paid the same also arrears also added i am new user then what is arrears for me. BP no. 50116883
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                  I
                  In Suraj
                  Aug 9, 2021
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                  Address: Sector 21, prearna apt, yamuna nagar, nigdi, pimpri chinchwad Pune, 411044

                  Gas flow slow
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                    P
                    Parag Takawale
                    Aug 3, 2021
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                    New connection- non gasified

                    Address: Dattamangalya bunglow Sr no 6/2/1 Shreenath park lane no 2 near Kool Home rising society Mohamadwadi Pune 411060

                    Hello Team,

                    I have applied for a new non gasified connection for my bunglow. Please find the application number 026787 for reference. But I am still waiting fir any call or response from your side.

                    I called up customer case where they diverted me to contact near office. So accordingly I visited your Pune regional office at naravir tanaji wadi to check the status of my application.

                    But again I...
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                    N
                    NelP
                    Jul 31, 2021
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                    Bill amount being charged for non usage

                    Address: A-Block, Plot No.27, Narveer Tanajiwadi, P.M.P.M.L. Bus Depot Commercial Bldg., 1st Floor, Shivaji Nagar Pune Pune District Maharashtra India - 411005

                    Bill has not been rectified.
                    1. The Mngl service was activated in the month of November 2020 (Picture attached)
                    2. Billing should be as per usage from Nov'2020.
                    3. There are pictures attached of the meter readings from the date of activation Nov'2020 to 28th July 2021.
                    4. There was a reversal of Rs. 4, 945 on 01.12.2020.
                    5. On 01.02.2021 there was bill of Rs. 1753 issued. How is this amount charged? Please...
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                    E
                    eugenejoseph12
                    Jul 28, 2021
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                    Resolved

                    Address: GODREJ PRANA , A Block 1008, Near Tata Inora Parking, Undri, Pune 411060

                    HI Team

                    Date of Incident:[protected]

                    Client Number : 50157149

                    Full Description of the incident: It is noticed that we have some leakage on pipe so bills used to increase even with less usage. So we removed from usage. Keeping safety in place we would like to have Quality checked over pipes and joints again.

                    Desirable resolution of your complaint: Please do repair and configure new connection.

                    Please reach me at [protected].
                    Jul 28, 2021
                    Complaint marked as Resolved 
                    Wrong place the report is registered.
                    Jul 28, 2021
                    Updated by eugenejoseph12                     Please cancel as this was taken up, Sorry late notice.
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                      A
                      anilpatil9
                      Jul 27, 2021
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                      MNGL Pipe Line Gas Connection NOT ACTIVATED. BP No 50242979.
                      Gas Meter Is Installed.
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                        N
                        NelP
                        Jul 23, 2021
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                        High bill amount inspite of low usage of 5 units. BP No.50157026

                        Address: A Block, Plot No. 27, Narveer Tanajiwadi, P.M.P.M.L.Bus Depot Commercial Building , 1st Floor, Shivaji Nagar Pune – 411005

                        Have had several conversations with MNGL executives at customer service and written several mails for the past few months.
                        Would like MNGL to check and explain the below:
                        Why is my bill showing arrears?
                        Why is my bill not being generated as per usage?
                        Why is there an access charge ?
                        I was assured by Cust Care Exec. Mr Shridhar and Ms Roshini that the incorrect bill will be rectified as charged as per...
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                        S
                        Sunil P Mittal
                        Jul 19, 2021
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                        Address: Rohit Precision technologies Pvt Ltd chakan Pune

                        We are buyer of industrial PNG since 8 years but recently MNGL has started giving gas to new consumers at 40% less rates than us whose consumption is less than us.
                        We fought a lot with Pune office authorities but all our efforts went in vain.
                        Pl take this complaint very seriously or else we will file case in consumer court and also go to high court for filing PIL as we have few more consumers having same grievance .
                        Sunil Mittal. Director.
                        Cell:[protected]. Email: [protected]@vasantgroup.com
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                          R
                          Rohane Dn
                          Jul 13, 2021
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                          Please send soft copy / hard copy to my Adress.
                          BP No 50171312.
                          My Email id: [protected]@gmail.com
                          My whatsapp number [protected].
                          My Address:
                          D N Rohane
                          Flat No 301, Shantikunj B.
                          Next to IRA society.
                          Undri
                          Pune.
                          PIN 411060.
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