[Resolved]  Maharashtra Natural Gas [Mngl] — bp no[protected] | mngl not installing the gas pipe

Address:

411027

I have made the payment long time back and still the pipeline has not been activated. Only the meter has been setup, the final nozzle for the gas pipe has not been installed. I have registered multiple complaints and was given the same answer that it will be resolved in 2-3 days which has never happened. It has become uncertain for us as to till when are we supposed to keep getting the LPG cylinders. I have sent emails to the customer care and have been assured that the matter is escalated to the concerned team which has not resulted in anything. I am looking for an urgent fix.

PFB the mail trail with the customer care.

Nikhil Bendre


Apr 6

to customercare

Hello,

Name - Jayant Bendre

BP no[protected]

Address - E 302, Poorva Residency, Shiv Sai Lane, Pimple Saudagar, Pune - 411027

I had paid the fees for Gas pipeline installation of Rs 6, 000. It has been more than 2 and half months, but the half meter rubber pipe and nosel has still not been fixed. We have raised a complaint with the customer care 3 times but still no action has been taken. Ours is the only house left with the installation. I request an urgent action to be taken or refund me Rs 6000 with interest from the date of amount paid. Looking for an urgent intervention.

Thanks,

Jayant Bendre

Customer Care

Apr 11

to me

Dear Mr. Nikhil,

Thank you for contacting Maharashtra Natural Gas Limited.

We request you to provide meter snapshot.

Should you need further assistance please feel free to call our Customer Care Service helpline number 020–65107600 or email us at [protected]@mngl.in

We greatly value your patronage and look forward to an opportunity to serve you better.

Thanks & Regards,

Customer Service Center

Maharashtra Natural Gas Limited.

Visit us at: www.mngl.in

Nikhil Bendre


AttachmentsApr 11

to Customer

Hello,

PFA the meter snapshot.
I am looking for an expedited resolution.

Thanks,
Nikhil Bendre

Customer Care

Apr 21

to me

Dear Sir/Madam,

Thank you for contacting us, we appreciate your concern and you shall receive a call shortly.

We wish to inform you that your concern has been forwarded to the respective team.

Please be assured that we would pursue the same with the concerned team and keep you updated via mail and telephonic updates.

For further clarification or feedback, please feel free to call on our toll free helpdesk[protected] or email us on [protected]@mngl.in

Assuring you of our best services at all times.

Best Regards,

Customer Services – Maharashtra Natural Gas Limited.