Maharashtra Natural Gas [Mngl] — Lack of Response to Complaints/Queries from Customer Care of MNGL in Respect of BP No. 50155261

Address:

A-Block, Plot No.27, Narveer Tanajiwadi, P.M.P.M.L. Bus Depot Commercial Bldg., 1st Floor, Shivaji Nagar, Pune-411005, MAHARASHTRA (INDIA). FAX: 020 –

I am Col Yogendra Singh Negi with MNGL piped gas connection with BP No. 50155261.

Based on receipt of MNGL Bill Number [protected] dated 06 Sep 21 of MNGL, Pune for an amount of Rs 183.00, I had raised three queries vide my email of 18 Sep 21 addressed to Customer Care. I had following three
observations/queries on the Bill of 06 Sep 21:-

1. Since based on meter reading forwarded by me an on 28/29 May 21, an updated bill with number [protected] with a credit amount of Rs 1246.18 was sent by MNGL by their email of 30 May 2021, it is not understood how the credit amount had not been reflected in the e-bill issued by them on 06 Sep 21.

2. Since I had paid non-usage fees of Rs 240.00 for the period 01 Jun to 30 Sep 21, how come a new bill was initiated for Rs 183.00 on 06 Sep 21?

3. Also, I am not clear on what basis Rs 183.00 had been billed on 06 Sep 21 since there has been no usage.

There has been no response whatsoever to my email of 18 Sep 21addressed to Customer Care of MNGL. I followed it up with reminders by emails to Customer Care on 23 Sep, 04 Oct, 07 Oct and 17 Oct 21 and also a telephonic conversation with their Customer Care on 04 Oct 21.

Inspite of reminders there has been no response at all to my queries.

May I request a response at least from the concerned department.

Col Yogendra Singh Negi
BP No. 50155261
Email Id: [protected]@gmail.com