Maharashtra Natural Gas [Mngl] — Not received new connection since January 2020

Hello,

I had done an online registration for a new connection on 24-jan-2020. I had submitted all the kyc documents and paid up the registration amount of rs. 500 for the same.

Below is the message i received after completing the process -

Dear customer,
Payment of rs.500.00 for mngl received successfully.
Application no:006672
Transaction no:rep[protected]
Rakhee
Rakhee. [protected]@gmail.com

Since then (January) i have made repeated calls and requests to the toll free helpline including to mngl number [protected] but only got the answer that the bp number cannot be generated due to technical problem and that it would be resolved and the request would be closed within a week!!

I hereby request someone to take this up seriously and get the connection installed - fyi the pipeline is already there in the building but since i have shifted recently want to get it connected to my flat.

If not, please provide the escalation details to close this on priority.

Thanks
Rakhee advani