Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I am travelling from Amravati to Nagpur on 09/05/2017 and took a ticket no 015129 from conductor Mr R A Agare NAGP[protected]. He stopped the bus no AQ 6214 MH40 at hotel panchwati nr Karanja Gadge for 45 minutes to have meal. I belongs to Nagpur and it becomes very late to reach to home and no convenient and reasonable vehicle I will get to reach to my home.
When we asked to rush early he said some casual words which are uncertain to accept by busy people.

Hello my name is dr. Manish jha today i went to catch a bus for nallasopara from thane station. At around 3 pm when i saw there was bus i try to catch that bus but conductor of that bus not allowed me because that bus going without conductor i dont know why and the i ask him why you not allowing me to catch the bus than he told me lie this is not going to nallasopara i know he telling me lie because on front of the bus written nallasopara depot than i ask him his name he said in hindi nai bataunga jo ukhadana hai ukhad le than i went to depot incharge first he is not ready to listen me ànd he is taking side of ounductor than after some argument he start to miss behaviour with me he kept his hand on my solder and push me twice and thrice time and that all thing that most seniour person watching and he is even not react than i try to take complaint book and write the complaint but while the writing a complaint i ask him what is the name of counductor and office staff than he also start arguing me and telling me like a fool in complaint book you dont have to write the name. And than he took the complaint book from me. And there no body ready to tell me any one name.
My contract no. Is [protected]. I stay in shreeprastha.

Today on date 8 May 2017, I board "Partur to Pune" MH 20 BL 2867 bus for Pune from Jalana at 8:45 AM. I requested​ for ticket of Chandan Nagar but conductor has denied for Chandan Nagar ticket and gave me Shivaji Nagar ticket. Can you please explain why conductor asked me extra money for extra kilometers which I didn't travel.
Thanks,
Samadhan Patil

As we know every call will be attend by the employee of ST MAHAMANDAL but pathatic condition in swarget st stand i call 47 times but nobuddy can reveice my call what is this ST MAHA MANDAL employees work for passengers or self faltu service ever seen my life they dont want to grow as compared to private services if they dont want to reveive call just terminate the employees amd who really need this job appoint them
Its like सरकारी काम महिना भर थांब

Before writing any complaint here, i am amazed to see the number of complaints pending are almost more than 400, and satisfaction is barely 1 %.
Whats is the point then?
Is the government bothered even?

The state transport bus never comes on time and conductor or instructor is not even bothered to inform the commuters.
I would never suggest anyone to travel by such mode of transport ever.

I was waiting on wai bus stand since 20 min. I have reserved ticket for pune for bus 8:30 am. When i ask controller in controller room when will be the bus available he is not at all responding. If you guys can not organize bus on time then you should not print time on reserved tickets. People reserved tickets for assurance one may have exam or have some emergency to reach on time, i have seen this many times. Controller should have responsibility of organize bus on time and they should not be arrogant.

I'm frequent traveler on the route of Dhamangaon Railway- Amravati, Dist- Amravati Taluka- Dhamangaon Railway 444709.
On the above mentioned route specially in Dhamangaon depot, management is not serious towards running massager transport as per scheduled time. Most of the times they have been cancelled bus on time without giving Any intimation to passengers. Bus Drivers have been doing late without any reason. They are spending time on chat, siggarate etc. Station master is also not available in station. Most of the time he found on Panshop instead of his chair.

Requesting you to please look in this stations. Because passengers facing problems day by day, and all employees of depot ignoring our inconvenience.

Respected sir,
I have booked two tickets before two days through my debit card. Suddenly I cancelled them due to some emergency. 24 hours have been gone, though I haven't received my refund to my bank a/c. Even I haven't received any cancellation message or e-mail. But I have cancellation receipt on screen.
If there's any query or problem to send me my refund please contact me:
[protected]@gmail.com

I have booked a ticket from Borivali Sukurwadi to Pune Swargate on 28th Apr 2017 vide Tckt No 28379471 in AC Shivneri Bus Departure Timing from Borivali was 6:01 as the ticket was booked for 2 passenger as there was not option at the time of booking to select 2 different boarding place for departuring at 1 location i.e. Swargate, as my colleague was suppose to board from Borivali Sukurwadi and me from Rabale Station, but the bus conductor for vehicle no MH06S9578 has conveyed to my colleague that the bus will be enrouting through Kanjurmarg due to road repair work is being carried out at Vashi Road and requesting my colleague to ask the 2nd passenger to board from Kanjurmarg and on hearing the same I have reported to Rabale Boarding location and reported the incidence the duty boarding controller at the location Ms.Jyoti Kadam for which she patiently heard my grievance and requested to call back my colleague so that she can speak the bus conductor on doing the same the duty officer Ms.Jyoti kadam has put the question and asked the bus conductor the bus should be enrouted as per the schedule stop and it was just astonishing on reaching the rabale police station ST pick up location the hooligan conductor stepped out of the bus and started quarrelling with Ms.Jyoti Kadam and making the bus halt for another 15min and delaying the departure time and creating havoc to other passenger on the board. The duty bus conductor for vehicle MH06S9578 was talking in very rude way to the lady officer and requested me to step down from the vehicle and to accommodate my reservation in the next bus. On noticing the incidence the co-passenger a elderly mid age person has cross question the vehicle conductor how can he could took such decision of stepping out the reserved passenger for which the conductor has later on also had spat with him also.

This seems the conductor and the driver for the above said vehicle was enrouting the bus as per their convenience without informing/updating the respective other location boarding passenger and also their reporting duty manager.

I request to take stern action against bus conductor and driver for not fulfilling the duty properly and misbehaving with the colleague especially to a lady who was rightly fulfilling her duty and resolving the customer grievance.

Salute the Woman and appreciate her role played during such scenario...highly commendable...

Feel pathetic for the poor service and duty reporting employee who not only working on their convenient

Thanks a lot

Jai Hind
Vinod Narayanan

I cancelled my online journey ticket, as per message on msrtc online reservation system my cancellation voucher number is 23393238. Even after around 1 days from ticket cancellation date i didnt received my refund amount. Please guide how to go about it

Maharashtra state road transport corporation

E-cancellation voucher

Trip information

Cancellation voucher number : 28393238 approx. Boarding time : 23:30 hrs.
Original ticket number : 28392483 transaction id :
Service start place : chinchwad service end place : kolhapur
Passenger boarding point : chinchwad passenger alighting point : kolhapur
Date of journey : 29/04/17 departure time from starting place : 23:30 hrs.
Bus service type : semi luxury no. Of seats : 2

Passengers information

Name age adult/child gender seat no seat status quota conc. Code conc. Proof conc. Proof details
Tanaji bhakare 34 a m 23 canceled general no concession na na
Sandeep powar 28 a m 26 canceled general no concession na na


Total refund details

Basic fare : 726.00
Convenience charge : 0.00
Total refund amount (Including asn amount) : 728.00

For more detail visit us @ www.public.msrtcors.com

Sir, we are travelling regularly from thane depot to bhiwandi and there is no st (State transport) faicility smoothly. We severally word with deopt master but they also not intervene in the situation just casually answering the qustion. And second thing we required continues st facility from thane to mankoli naka as most buses are directly go to bhiwandi and they dont have halt at mankoli and most of the people get down at mankoli but conductor is not allowed us to enter in the bus.

My bag got stolen from the luggage storage area above my head. The bag was a laptop bag with my clothes, necessities and keys. No laptop present. I got on the bus at Dadar. Got off at Breman Chowk, Pune. Before my stop someone had taken the bag from the overhead compartment.
Bus no. 9422
Date 16.4.2016.
Dadar to Pune Rly Station
Seat no. 11 & 12

I was traveling first time from pune to ahemadnagar by shivneri. I have purchased a ticket by paying full cash rs.348. I have collected complimentary 5 rs. Water bottle (What a joke) myself after asking him about water, i was in need otherwise you wont get anything (No ethics). The seats were not even clean. I was regretting my decision of traveling with shivneri. Initially the air conditioning was good, after some time he reduced the air up to the extent that everyone was suffocating for the whole journey, no need to tell there is no provision to open the window. Comparing with airawat, shivneri is not even 40%. I am marathi person by the way.

Many of Satara depo buses are in bad condition all windows are shaking all times and coach body sheets are teared and joining rebits are not there. Also why only red colour is used to paint whole bus, red colour is more heat absorbing and causes whole bus heated up in day light causing terrible heat and perspiration to all passengers. Few years back buses were painted in yellow and orange colour, the top roof with yellow, that time no such heat was felt by passengers. A good colour change and combination will make "ST"a good and comfortable way of travelling in maharashtra. Also the drivers will feel easy while driving in summer season as many drivers takes off their shirts

Dear Sir,
I have booked shivajinagar to Mahabaleshwar bus which was supposed to arrive at Swargate on 6:30 AM and depart at 6:35 AM on 14/04/2017. But bus has came extremely late at 8 :15 AM, during the period of waiting for the bus at Swargate bus stand, concerned authorities gave irresponsible answers to why the bus is getting delayed. We somehow managed to contact shivajinagar bus and came to know that instead of scheduled time of departure of 6:15 AM bus left the shivajinagar bus stand at around 7:45 AM. These unacceptable delays have resulted in frustrating and irritating experience of State Transport Bus travel. On arrival when enquired with conductor, his seemingly casual answer was that the Bus "driver was not available" hence resulted in delay of 2 hrs. I urge the authorities to look into the same and have the responsibles brought to appropriate deciplanary action. It is to be noted though if there is no action taken and these pathetic service of state transport continues, citizens will loose whatever the trust that is left in public transport and take it to its unavoidable end.
Hope to receive the positive response to the complaint.

Rahul Satale,
Aggrieved Customer of MSRTC.

Respected sir, we are regular passenger from boisar to wada and wada to boisar. Last bus from wada at 18:15 hrs. (Patoda to boisar via-wada.) but number of times bus arrive at wada before timing & departure from wada before 18:15. Controller of wada not take care about depated bus and bus out. So please adjust the bus timing 18:30.
Regularly we want bus from wada to boisar after 18:30.

So consider it and arrange the schedule.

Respected Sir.Today when I was traveling from Malegaon to Manmad in bus no MH 40 Y 5986 from Malegaon to Shirdi. Conductor said me he can't punch my smart bus pass then I showed him a paper duly signed and stamped by Aagar Pramukh on which it was written Malegaon to Manmad from​ 20/03/17 to 18/04/2017.Same conductor has given me the problem near 1 or 3 weeks before but at that time I ignored him.At that he said to me show the white paper on which full details are written so I provided him he said he can't see as the ink has become faint and advised me to take stamp and signature so according to him I have done the job but today when I showed him that duly signed and stamped paper by Aagar Pramukh he refused and said anyone can make bogus stamp and sign faulty.Please explain me Sir whether it's​ possible.Now I am feeling whether I have made mistake by arranging the bus pass.I have to do daily up down from Malegaon to Manmad as I am working at Reliance at Manmad.By the way my bus pass number is P_[protected].I request you to punish him so he will come to know his mistake and he never misbehave to other passengers too.He should be punished Sir I am waiting for your mail what action is taken by you

Respected sir. Today when i was traveling from malegaon to manmad in bus no mh 40 y 5986 from malegaon to shirdi. Conductor said me he can't punch my smart bus pass then i showed him a paper duly signed and stamped by sagar pramukh on which it was written malegaon to manmad from​ 20/03/17 to 18/04/2017. Same conductor has given me the problem near 1 or 3 weeks before but at that time i ignored him. At that he said to me show the white paper on which full details are written so i provided him he said he can't see as the ink has become faint and advised me to take stamp and signature so according to him i have done the job but today when i showed him that duly signed and stamped paper by sagar pramukh he refused and said anyone can make bogus stamp and sign faulty. Please explain me sir whether it's​ possible. Now i am feeling whether i have made mistake by arranging the bus pass. I have to do daily up down from malegaon to manmad as i am working at reliance at manmad. By the way my bus pass number is p_[protected]. I request you to punish him so he will come to know his mistake and he never misbehave to other passengers too. He should be punished sir i am waiting for your mail what action is taken by you

Dear Sir,
I want to bring to your kind notice misbehavior shown by ST bus Driver. All the conductors and bus drivers refuse to stop the bus for a passenger if one wants to alight from the bus showing rude behaviour and the non-coperative attitude. I usually travell by MSRTC buses as I up down on a regular basis but yesterday when I was travelling by LASALGAON bus from DHULE depot, the DRIVER behaved very rudely with all passengers and when I requested him to stop the bus at nearby stop (TAJ RESTAURANT) he refused to stop and began to threat me and chide me as if I was his wife or his child
I want to know the rule where a bus should stop, do the drivers and conductors have the right to threat, ill treat and misbehave with the passengers?
I request you to train those conductors and drivers about how to behave with passengers as they always behave rudely with everyone alike.
I hope you will resolve my issue and respond me back on my mail id ([protected]@gmail.com) once you take an action against that driver. The language of drivers and their behaviour are totally unacceptable. Hence forth I will avoid to travel by MSRTC. For your reference I am attaching the bus ticket herewith. Please provide and teach them good manners and remove him from service.
Thanks and regards,

This is very d grade of service provider of guy's you all this system is very low level. No ac cooling in shivneri buses and wifi service is only show not any wifi work, only while traveling mumbai to pune only that time we get only that time one news paper and 1 water bottle, while pune to mumbai no any kind of service given. Please this is advice to all public think to travel with shivneri please never travel with shivneri.