Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Dear Sir,
I have booked shivajinagar to Mahabaleshwar bus which was supposed to arrive at Swargate on 6:30 AM and depart at 6:35 AM on 14/04/2017. But bus has came extremely late at 8 :15 AM, during the period of waiting for the bus at Swargate bus stand, concerned authorities gave irresponsible answers to why the bus is getting delayed. We somehow managed to contact shivajinagar bus and came to know that instead of scheduled time of departure of 6:15 AM bus left the shivajinagar bus stand at around 7:45 AM. These unacceptable delays have resulted in frustrating and irritating experience of State Transport Bus travel. On arrival when enquired with conductor, his seemingly casual answer was that the Bus "driver was not available" hence resulted in delay of 2 hrs. I urge the authorities to look into the same and have the responsibles brought to appropriate deciplanary action. It is to be noted though if there is no action taken and these pathetic service of state transport continues, citizens will loose whatever the trust that is left in public transport and take it to its unavoidable end.
Hope to receive the positive response to the complaint.

Rahul Satale,
Aggrieved Customer of MSRTC.

Respected sir, we are regular passenger from boisar to wada and wada to boisar. Last bus from wada at 18:15 hrs. (Patoda to boisar via-wada.) but number of times bus arrive at wada before timing & departure from wada before 18:15. Controller of wada not take care about depated bus and bus out. So please adjust the bus timing 18:30.
Regularly we want bus from wada to boisar after 18:30.

So consider it and arrange the schedule.

Respected Sir.Today when I was traveling from Malegaon to Manmad in bus no MH 40 Y 5986 from Malegaon to Shirdi. Conductor said me he can't punch my smart bus pass then I showed him a paper duly signed and stamped by Aagar Pramukh on which it was written Malegaon to Manmad from​ 20/03/17 to 18/04/2017.Same conductor has given me the problem near 1 or 3 weeks before but at that time I ignored him.At that he said to me show the white paper on which full details are written so I provided him he said he can't see as the ink has become faint and advised me to take stamp and signature so according to him I have done the job but today when I showed him that duly signed and stamped paper by Aagar Pramukh he refused and said anyone can make bogus stamp and sign faulty.Please explain me Sir whether it's​ possible.Now I am feeling whether I have made mistake by arranging the bus pass.I have to do daily up down from Malegaon to Manmad as I am working at Reliance at Manmad.By the way my bus pass number is P_[protected].I request you to punish him so he will come to know his mistake and he never misbehave to other passengers too.He should be punished Sir I am waiting for your mail what action is taken by you

Respected sir. Today when i was traveling from malegaon to manmad in bus no mh 40 y 5986 from malegaon to shirdi. Conductor said me he can't punch my smart bus pass then i showed him a paper duly signed and stamped by sagar pramukh on which it was written malegaon to manmad from​ 20/03/17 to 18/04/2017. Same conductor has given me the problem near 1 or 3 weeks before but at that time i ignored him. At that he said to me show the white paper on which full details are written so i provided him he said he can't see as the ink has become faint and advised me to take stamp and signature so according to him i have done the job but today when i showed him that duly signed and stamped paper by sagar pramukh he refused and said anyone can make bogus stamp and sign faulty. Please explain me sir whether it's​ possible. Now i am feeling whether i have made mistake by arranging the bus pass. I have to do daily up down from malegaon to manmad as i am working at reliance at manmad. By the way my bus pass number is p_[protected]. I request you to punish him so he will come to know his mistake and he never misbehave to other passengers too. He should be punished sir i am waiting for your mail what action is taken by you

Dear Sir,
I want to bring to your kind notice misbehavior shown by ST bus Driver. All the conductors and bus drivers refuse to stop the bus for a passenger if one wants to alight from the bus showing rude behaviour and the non-coperative attitude. I usually travell by MSRTC buses as I up down on a regular basis but yesterday when I was travelling by LASALGAON bus from DHULE depot, the DRIVER behaved very rudely with all passengers and when I requested him to stop the bus at nearby stop (TAJ RESTAURANT) he refused to stop and began to threat me and chide me as if I was his wife or his child
I want to know the rule where a bus should stop, do the drivers and conductors have the right to threat, ill treat and misbehave with the passengers?
I request you to train those conductors and drivers about how to behave with passengers as they always behave rudely with everyone alike.
I hope you will resolve my issue and respond me back on my mail id ([protected]@gmail.com) once you take an action against that driver. The language of drivers and their behaviour are totally unacceptable. Hence forth I will avoid to travel by MSRTC. For your reference I am attaching the bus ticket herewith. Please provide and teach them good manners and remove him from service.
Thanks and regards,

This is very d grade of service provider of guy's you all this system is very low level. No ac cooling in shivneri buses and wifi service is only show not any wifi work, only while traveling mumbai to pune only that time we get only that time one news paper and 1 water bottle, while pune to mumbai no any kind of service given. Please this is advice to all public think to travel with shivneri please never travel with shivneri.

Traveling in a MSTRC bus # MH-07-C-9043 from Borivali Mumbai to Pune on 10/04/2017 in the morning (departed at 7:00 A.M). Bus got breakdown 5-6 times on the way and we all got late by 3-4 Hours.
Please trained your driver's and Conductors, to fix these issues quickly in case of emergency.
Also make sure to do a proper examination of bus before leaving from first boarding point.
These type of incidents are happening frequently.
MSTRC should take necessary actions as the conditions of buses are getting worst day by day.

It is a rule that the person travelling should not pay the toll if his car is waiting beyond the yellow line. There is a lot of traffic and yet when this rule was said there they said that this rule does not apply to vashi toll. Need to know why such an exception if there is one.the person who said that is Mr. S. Wadekar and this happended on sunday 9th march 5.25 pm. Kindly look into the matter.

As state is emphasising on setting industries across the state. I am the victim of poor transportation service of msrtc. I reside in pune and travel to village 'bhuinj' which is on pune-satara highway. Despite being on highway 8/10 buses refused to stop there. I always suffer while catching bus to my village. And same for while i took bus from 'bhuinj' for pune. I eagerly requesting you to please provide us sufficient number of buses as lots of passengers will be benefited from this.
Note: atleast please enforce existing buses to stop at 'bhuinj', it will be quickly beneficial for passengers.
P. S.: i am waiting for my bus at pune swargate st stand from 2 hours.

Mr. GUJAR bus drivers name..
Bus no. MH 40 AQ 6037
We just wanted to give bags to our native place Shrirampur..
He asked for Rs.100 which is almost half of the ticket..
We just said take a bit less amount...
He harassed us and threw the bags back when we just said about the money..
He was rude..
He had no sense of talking to us..
He threw it almost 10 times i pushed it back towards him..
But he didnt take our bag by telling us that it is his bus..
Is it his bus or the governments bus??
Thats y ppl dont travel with msrtc
Bloody ppl with no manners

Dear Sir,

On 07.04.2017 i made online payment for ticket booking from pali(raigad) to shivajinagar (pune) of Rs.481/- through my IDBI netbanking. My transaction was failed. But the payment was done successfully and the amount is debited from my account.So what should I do now? .please reply me at my e-mail mentioned below.
my IDBI bank acount number:[protected]

While doing online reservation dt on.2/04/17 for osmanabad-kolhapur bus of 9 pm, money deducted twice but seat not get reserved .Even i didn't get my money back. Usually if seat not get reserved, customers automatically get back money in their account.so, i got very bad experience from msrtc website . This is fraud done with passengers money by govt corporation company. I request to give my money back otherwise ST corporation will loose belief of customers/citizens of India. On one hand govt fascinating cashless services and on other hand while doing cashless citizens facing such kind of troubles from government websites. Pls do the needful and give my money back.

परतूर पंढरपूर, मंगरुळपिर पंढरपुत, अमरावती पंढरपूर, इ st बस शेटफल चौक अनधिकृत धाब्यावर जेवणास थांबत आहे बार्शी कुर्डुवाडी वरून पंढरपूर ला जाणाऱ्या प्रवासी यांचे हाल होत आहेत अनधिकृत धाब्यावर जेवणास बंदी घालण्यात यावी
त्यामुळे वेळ वाया जात आहे
यामुळे आमच्या कामास जाणे विलंब होतो चालकांना विचारणा केली असता अरे राविची भाषा वापरतात तूम्हाला काय करायचे ते करा मी कोणाला घाबरत नाही अशे st चालक मंहतात.व अशे चालकांना सुचना व कारवाई करण्यात यावी. तसेच security officer यानां सुचना देनात यावे.

Bus Route: Pune- Parbhani
ST # : MH 20 BL 2697
Date : 25th March, 2017
Time: 11PM
Driver Name: Nivruti Deshmukh
Conductor Name: Sunil Jadhav

On the above mentioned day, I was travelling from Pune to Tisgaon in the ST. Driver was aware of the problem that is there still have not taken any precaution. Our bus failed at Supa and we were waiting for another ST for 1.30hrs. Driver was not having any contact numbers of near by Depo and was not at all in a mood to help the people who were travelling. They were not having any of their colleagues details who can help in. When we were asked for alternate bus then he was saying that bus will arrive soon. We wait for 1.30 hrs midnight with small babies and senior citizens. Both of the driver and conductor was not accepting their responsibility and behaving bad with people.
The worst part is condition of bus. The seats are broken with no proper back cushions. Windows were vibrating and were making a lot of sound to sleep.

Hence forward please provide with good buses with proper seats and good conditioned buses for long routes specially at night. Also please waive off night charges and make the ticket prices low if you are not able to provide the good service for our money.

दिनाक १८/०३/२०१७ रोजी साक्री डेपो टिकिट नंबर ००८७९७
वहाकाचे नाव / एस टी खैरनार
साक्री नामपूर मार्गे नासिक
मी प्रेमानंद फील्प वाघ मी सटाना ते नासिक बस मधे बसल्यावर माझा परिवार जात असताना माझी मुलगी प्रिती वाघ हि१२ वर्षाची नाही अशी माहिती दिल्यावर सुद्धा वाहकाने बळजबरीने फुल तिकीट काढळे व पैसे गेले ते आम्हाला काही वाटले नाही परंतु व वाहकाने सर्व प्रवाश्यासमोर मानहानीकारक बोलला व मला याचा खूप त्रास सहन करावा लागला

mo no [protected]

Maharashtra state road transport corporation bus which travels from amravati to nagpur. Non stop bus no. Mh 11 bl9211
This bus is non stop bus. But it stop at kathiyawada dhaba for 20 min.. Wirhout any passengers request or any vehicles problem and as driver wwnt to eat meal..
It causes inconvenience to pasenger as we late. So what is point of non stop bus

Today i was travelling with Shivneri Bus from Dadar to Pune, bus number 9487, time 2.30pm from Dadar . When the bus reached pune @ Karve Road, I asked the driver to stop for 5 seconds anywhere nearby so to get down, but the driver was so arrogant that he told mee that this is MSRTC bus and stops are fixed, if you want better service travel through private company volvo .

Again i requested him that the earlier stop was Paud Road and now the next stop is Deccan, its too far away, the driver rudely said that he will not stop go and complain and next time don't come through Shivneri.
If this is the attitude of the drivers then its not a surprise that private transporters are getting boost and passengers travel through them for gud customer service .

When we are paying 461rs for MSRTC compared to 300rs private buses ... we always expect a better service .

We travel from Aurangabad to Srirampur, in this traveling lot of time buses are stop for breakfast at Newasa fata at Abheshek hotel.
Aurangabad to Srirampur distance is 100km. In this short distance buses are take this type of stopage.
Also conductor or driver are not intimate for this type stop.
If this type stop avoiding by marts then customer will attracted towards buses.
Please look into matter.
Thanks.

M going to shrivardhan on 11.3.17 at 4.50 am one bus came to mangaon depo bus name mumbai to shrivardhan ...aproxx 40 passanger are there but conductor not open the door and not taken any one in the bus ...all bus are remaining in that time

I request to our head of the department ...pls give to khowlage how to handel situation in bus ...he is very lazy guy and b cause of this lazy guys st is going throw out more loss...and take action
Condoctor batch no...22136

Respected sir,

The night bus to and fro buldhana-nagpur via mehaker was unnecessarily stopped since diwali 2016. People on this route are facing a huge problem as it was the only night bus on this route.
We are pretty sure that cost-effectiveness might not be issue as we never sow this bus travelling empty.
Suspicious link with private travelling luxury must be ruled out.

Waiting for relevant replay and action,
Dhiraj.