Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Respected sir, I am passenger travelling from babhaleshwar to Shirdi tal rahata district ahmednagar .today on date 5/11/2014 I was travelling from babhaleshwar to Shirdi at that time the driver was driving bus very fastly and rashingly whole of the passengers in fear that accident could take place. So I have complained to the Shirdi controller but the driver pulled me abused me by pulling my hands and the driver was drunken I think soo. Please take a hard action about this illiterate employees so that this problem may not happen with any other passengers there on. They are not speaking well with passengers Bus name-talegaon-shahada Bus no-mh-40 2336 Driver batch no-176 Conductor batch no-12188 From-sunil narayan batwal At post babhaleshwar Tal rahata Dist ahmednagar Mob no [protected]

Dear Sir, I am y.s.vaidya I am a Customer of the MSRTC. But Today i.e 28 OCT 2014 I was very disappointed with the Behavior of Driver . The issue was I travel from chandrapur to gadchiroli.(attached ticket). First stop on complex gadchiroli, then I.T.I Stop. When near my stop that ayodhyanagar.i come near conductor.I told that here is MSRTC Request Stop.For stop bus he pull the BELL.But Driver not stop Bus.I Told and show the MSRTC Request Stop on Ayodhnagar Gadchroli.but he not stop.he Arrogantly tell that HAR JAGAH BOARD HOGA TO AISEHI BUS RUKHATE RAHENE KYA, CHALO MERE NAM KI GADCHIROLI DEPO MAI COMPLENT KARO. Then he stop bus on second stop 2 km away. The Arrogance was surprising for me. But still I am hoping a positive action against their arrogant behavior. Thanks and Regards yogesh vaidya

Dear Sir This incident happened on 26th oct 2014 timing at 9.30 pm to 10pm near Satara. Since there are many diversions near Satara multiple lanes were created by erratic drivers.I was following another msrtc bus in the left lane when there was a diversion, beside me(right side) was another bus who tried to restrict my way, which in turn led to a dent in my Car. The driver had tried to overtake me and damaged my rear view mirror which cracked into pieces and front fendor had crampled with dent. The details of the bus are as follows. Bus Number MH14BT 3367, driver Name Ishwar Athavle, batch number 618848.He was adamant and not willing to accept his mistake.I have to claim insurance for no fault of mine. So request you to take strong and strict disciplinary action because every person life is very precious and if the damage was large me and my wife would have been stranded on the highway for the whole night.

To the Respected Authority My name is Pritam Mukherjee. I am a teacher by profession. This complain is regarding a rash driving experience. The journey details are as follows. Bus type: AC SHIVNERI VOLVO Journey detail: Aurangbad CBS to Shivajinagar, Pune Bus timimg: 1100 am. Bus reg no: MH 04 FK 693 I was travelling with my wife. Our seat numbers are 3 and 4. Just behind the driver. My complains are as follows: 1. The driver was on the phone, talking, almost through out the journey. I did not get any opportunity to take any photo as there was a curtain between the driver and passengers. But you can check his " call history" in the time period, 1100 to 1630, to verify my point. 2. Rash driving through out the journey. a) application of brakes abruptly. b) Over taking in bends at high speed. c) shouting and cursing other drivers from the cabin. 3. After entering to Pune, he broke all the signals, completely ignored the signals and drove carelessly. the signals were as follows: a) Yerwada Signal. b) Vimannagar Signal c) Koregaon Park signal. d) Shoppers sttop nagar road signal. e) RTO signal. 5. The driver was completely unhelpful. Even he didnt help any female passenger to open the luggage cabin for taking out the luggage. Ma'm/ Sir, Everybody say, what is the point of writing? " aisa complain se kuchh nahi hota hain" and othjer things...but as teacher, i think it is my social responsibility to inform the authority.Now its your turn to take action so that the common people can gain confidence. Thanks and regards Pritam Mukherjee +91-[protected]

Hi, I tried booking a ticket for 01/10/2014, but the transaction failed for the same and the money has not been refunded for the same. I dropped a mail regarding the same on '[protected]@gmail.com'. First, I was told that the mail was not received, on sending it again, the same response and then no one is receiving my calls since. PFB the details: Journey Details: Date: 01/10/2014 Bus timing: 05:30AM From: Pune Station Boarding From: Bremen Chowk Aundh To: Dadar Alighting at: Maitri Park, Chembur. Transaction Details: Attempt 1: Failed at 12:05 on 01/10/2014. Rs 424.70 Attempt 2: Failed at 12:12 on 01/10/2014. Rs 424.70 Please check why the amount of 424.70 + 424.70 = 849.50 has not been refunded. I am hoping for a quick action here please, I have already spent 15 days calling and chasing for the same. Thanks and Regards, Dhanashri Ingle. [protected].

It is frequntly observed that night lamp in most of buses running on ahmednagar to pune & ahmednagar to aurangabad routs at night. Also most of the time drivers not starting the lamps intensionly which tends to be a chance to mens to misbehaves with ladies also which will create aseviour problem so humble request to solve this on urgent basis.

I have booked two tickets from Vashi Highway to Pune Station on[protected]. Timing of bus : 16:16 pm – DADAR - PUNE Bus No.: 7188 (Semi – luxury) The incident took place on the evening of 21st Sept 2014 (yesterday). There was a diesel leakage identified by driver near to Panvel while driving from Dadar towards Pune, as he was observing some problem in acceleration of the bus. He kept driving some how and we reached to Food Plaza just after Khalapore Toll Naka. He after having some refreshment told us that bus would not be able to go forward as it will be difficult to uphill the ghat around Lonavala. We all passengers asked him to manage some other bus, which he replied as; it will take 2-2.5 hours for a redundant bus to come and take us to Pune. The alternative he suggested that we have to manage by going standing in some other buses. When we all tried to convince him for asking authorities to arrange bus from nearest depot, he told as not possible. We tried calling to Dadar Depot also at[protected], but after several call someone replied in a way that none of them are taking any step to recover the break down. Surprisingly they almost talked rudely and mentioned as wait till 2-3 hours or go standing. My question is that if between two top most cities of India, if there is no backup provision available for any such break down occurrences, where else we can expect any damage control in the country. There has to be refund of ticket in this case as well as penalty. They take granted that passenger travelling in India do not have any value of time also those who are travelling must have leverage available in their plan for any such outages.

Dear Sir This incident happened on 19th sep 2014 timing at 9.30 pm to 11am. My mother was traveling in MSRTC bus no MH-40-y 5603 which was carrying passengers from Buldhana to Gadchiroli. The driver was not only driving very harshly but he had overtake vehicles without keeping safe distance. So request you to take strong & strict disciplinary action because every person life is very precious and small mistake will replace into lost of everything .

Sir/Madam, This is anil wajire & i have journeyed on dated.07/2014 Ticket no-001548 from Gadchiroli to Nagpur &bus No-MH-12 EF-6973. At the time of journey having rain & bus roofs Leaking & we ‘ve facing lots of problem. Pl check & rectified the same & we attached herewith some photo’s. For your perusal please. NOTE- I 've video for the same but i'm unable to upload this. Thank & regards Anil wajire [protected]

Respected sirs, I am a commuter in ST and due to Ganpati festival very loud music is being we can not hear anything includIng Announcements and authorities Are least bothered as nobody is saying anything since its started. I request people to take action please it isvery inconvinient and i respect GanPati bappa but this is not right Please take appropriate action Thank you

Dated – 27/08/2014.
To
The Manager
MSRTC, RAIGAD.
Subject:- Complaint of Conductor of MSRTC Bus from Khaira ( Roha) to Thane, Boriwali –reg.

R/ Sir,
.
With reference to the subject cited above, I bring to your kind notice that, I was board at Kasu, Taluka- Pen, Dist- Raigad in the bus around 7:45 AM on dated 25/08/2014 and demanded conductor to Wadkhal ticket and I got that. When bus reach the Wadkhal, I could not get down the bus and insisted conductor to continue ticket from Wadkhal to Panvel, as I use to go daily But conductor asked me why you have not taken ticket from Kasu to Panvel, then I said what is wrong when I asked to ticket from wadkhal to Panvel. He said arrogantly, you have to get down to wadkhal and then board again, then I replied why. He said it is rule when your journey till wadkhal, you have to get down. Further, he continued that if other passengers do this who will be responsible for this, then I replied this is not my problem, you have to check and count that, that is your job not mine. Again he arrogantly said “this is my bus” I will not allow you such kind of journey again.
In this connection, I have contacted today around 1:00 P.M. on our tool free no. [protected] and asked the same but that madam replied me that there is no such kind of rule, you can continued journey without alighting there.
Further state that he has given me ticket which have no print, it may be a technical problem, he has written by pen only ticket number ( T. No = 021665 )and Wadkhal to Panvel, then I insisted to sign, name and date but he has given me only signature. Copy enclosed for your ready reference.
Such type of behavior with passenger is very shamefulf, which create wrong image in the mind of the passengers about MSRTC. Here a question is arise that MSRTC service is for passengers amenity or their own. What action has been initiated against the defaulter may please be communicated to me on email [protected]@gmail.com. If there is any rule kindly send copy of the same to my email.
An early action in this matter is highly solicited.

Thanking you

Shridhar Tandel

Dear All, I have daily journy in your transporting vvehicle st mahamandal semi luxury bus, rout stop Nerul to chandani chowk. I was face the probleme of bus maximum speed limit is only 60 kmph, but Pune express highway limit is 80 kmph have . But running speed only 60 kmph . That is the problem becouse I am not reaching my stop on proper time. today my journey from nerul to Chandani chawk and bus no. Is MH07 C.7262.and speed limit that bus is 58 kmph on express way . that is a bad response from MSRTC, so plz set proper spee limit in all the your vehicals . your faitfull. sanjay.

Today morning I seat from kasarwadi ( nashik fata ) to nashik road actually I want reach at shinde goan its before nashik road and I asked to conductor & driver can u plz drop me at shinde so they said OK but u have to pay charge extra and they gave me ticket from shivaji nagar to nashik. Just tell me why I pay extrra if I traveling kasarwadi to nashik road ( shinde) and its happened 2/3 times I hope u will action n revert me... bus no -mh-07 c-9103

I had booked two tickets - Journey date 14th Aug'14 Dadar East to Murud & Maitri park - Murud semi luxury tickets but bus became regular. We wish to travel by Semi Luxury bus hence we had booked but there was no another option hence travelled by ordinary bus. Please send the reasons for the same. Bus time 7.30 from Mumbai Central Mumbai Central to Murud Bus no. MY 20 DL 0430 I had asked the Conductor for Complaint book but he said don't have as he is new in organisation. Conducted has refunded the amount but calculation was not given by him hence requesting you plesae send that details for my reference.

Hi, I had booked a ticket for 14th aug 2014 from Indira College, Wakad to Maitri Park, Chembur. But the bus didnt arrive till 9.45, on further enquiry we were told that the bus had not departed from pune station itself. This is just poor management and I would really like to apply for a refund. Please take this up ASAP as this is a very dissatisfying consumer experience and is simply not expected of a government service. PFB my ticket details: Ticket No: 18019007 Transaction ID: MSMP[protected] Thanks, Dhanashri Ingle. Email: dhana.[protected]@gmail.com Contact No: [protected]

Date.31.07.14


Respected sir.


My father is a senior citizen and retired from state gov. dept.And was travelling
in the kannad depot’s bus jehur to Aurangabad, from Village Aurala, On date 20.07.2014 07.15 am
All buses of aurangabad depot and all other of district depot’ should be stopped at Ramgopalnagar, near Padegaon, Aurangabad.Because near about of this stop there are Tarangan, Deogiri Vally, Police coloney, Saptashrungi Nagar, Mascot city and other small and bigest coloney and also there are dr. Kadri’s Manasopchar kendra. And most of people’s in this area’s are native place is kannad, vaijapur, khultabad taluka, also dhule and jalgaon district. The people of this residential area had been taken his own’s house at this rout as their need’s in future and for up-down towords their’s native places and also easy for they and their relatives to reach at home.
When the above bus reached at ramgopalnagar, near Aurangabad, my father requested toh the bus conductor to stop the bus at Ramgopalnar, police coloney’s stop . But conductor refused to stop the bus and sayinng that bus directly go to aurangabad.My father faced lot of difficulty and repeated request. So he finally stopped the bus about 500 meater’s from ramgopalnagar, police coloney and roughly argument, and misbihaviour with my father.
So he harassing my father . The name of conductor is vaishnav code no 0083119 knd 00094. And he was very bad manners. .I want to take strong action against him.


Thank you.


s.p.pagare

r/o padegaon, Aurangabad

sppgr.[protected]@rediffmail.com

I was travelling from Sangli to Gardi as the bus was on the route of Sangli to Phaltan via Vita, Mayni, Vaduj and Dahiwadi. I requested the conductor to issue a ticket to Gardi which was on the way to Mayni but he refused and asked me to get down at Vita and get another bus.Bus No. MH 40 N 9278 TImE 12.15 Pm DATE 1 Aug 2014

The incident happened on 30th of July 2014 when we (Myself, Mother, Father, Sister & Brother in law) got in the bus at Parli Vaijanath city for Latur at around 4pm. Some male passenger were siting on the seats which was reserved for females so my sister asked requested them to vacant the seat for her & my mother but the refused after which she reported the incident to bus conductor & surprisingly he did not said any thing to him & also supported them, after insisting for few times he started to shout at me with bad words like monkey, c..., m... etc & when i told to stop he charged at me for hitting me, also he stopped the bus & threatened to throw me & my family out of the bus, it was very annoying when 2, 3 persons where supporting him as he was of their caste. Below are the details of that bus Bus no.: MHI-20 BL2824, Nagpur to Latur bus cached at Parli Vaijanath at 4PM, conductor surname was Mr. Munde. Regards, Avinash avinash.[protected]@gmail.com

Respected sir,
Myself Dr Nikhil Rane was travelling through bus muktainagar to jalgaon from godavari medical college, Jalgaon khurd to Jalgaon. I have given Rs 20 for the ticket for fare of Rs 19 to bus conductor A R PAWAR. He had not return me change of Rs 1. So i waited till Jalgaon. but when i asked for change he said he didnt have any change but he shows me Rs 5 dollars so i have given him Rs 4 change but he didnt taken it and not returned my Pending Rs 1. The main fact is that he had done such with almost 4-5 peoples. So if he had taken the change given by me all the problem got solved but he didnt return any remained money to the traveller. so finally i get down from bus at akashwani stop, Jalgaon. So, i request you to take it seriously as he may do this for each trip and use the money of travellers for self. I am uploading a ticket for the same journey.
Thank you.

Conductor did not let us board the bus at 4 pm due to lack of a physical print out and sugested that we can call the operator and request to board the next bus. He was very rude and threatening. Then the operator asked us waiting for all the next busses till 8:30 pm at the stop saying that they will let us board the next bus. But we were denied by each bus instead of an advance internet booking. Details: Trip: M6974 Ticket Number: 17148084 Transaction ID: MSCB[protected]