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Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

www.msrtc.gov.in
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Updated: Nov 28, 2025
Complaints 2462
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184
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2278
Bad 😕 It seems that Maharashtra State Road Transport Corporation [MSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 12

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M
mhatre nilambari
May 24, 2023
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Address: raigad

Respected Sir,
In Raigad Division there is Regular Bus on following route, but from Covid 19 follwing buses closed so please instruct the Raigad Division Sir to start the following regular buses
1-Mumbai Revas
2-Mandwa Thane
3-Revas Washi
4-Mandawa Boriwali
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    R
    Ramtest
    May 24, 2023
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    I did not receive my tickets for online booking on 23rd May 2023 from MSRTC site. Amount of rs. 797.03 debited from my ICICI Bank Account. Transaction ID '[protected]' Date of Travel 27th May 2023. 2 Passengers Seats selected 3 and 16. Passenger Names Narayan S Raman (sr. Citizen). And Sarada Raman
    ( lady) .From Swargate Pune to Vandana Thane AC Shivneri Bus. Please provide refund to my Bank Account.
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      R
      Ramtest
      May 24, 2023
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      I had booked a Ticket from user ID 'msrtcnsriyer' on 22nd May 2023 but did not receive my ticket for 2 Passengers Travel Date 27th May 2023 . I had selected Seat No.3 And 16 . AC Shivneri Swargate Pune to Thane Vandana. The Amount of Rs 797.03 was debited to myICICI Bank Account with Transaction ID '[protected]'. The transaction was done through Billdesk. Please arrange to refund and help. -Narayan S Raman. Phone [protected]. Email '[protected]@gmail.com'
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        A
        archanbhise
        May 24, 2023
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        Resolved

        ID: archanbhise
        Bus: Karad To Akkalkot 06.15 am 25/05/2023
        Booking Date: 24/05/2023 time: 11.15 am
        I was booking for two people from Karad to Akkalkot but the money got deducted as the payment was through QR code. I didn't receive the ticket on email as well as a confirmation on the page.
        so kindly initiate the refund or give confirmation of ticket.
        +1 photos
        May 31, 2023
        Complaint marked as Resolved 
        Money refunded in my account
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          S
          Soumyajit Pal
          May 23, 2023
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          I have booked a ticket from Swargate to Vashi on 23/05/2023 for travelling date 01/06/2023. The amount was deducted from my account. I have shared the screenshots also. but I have not received any tickets via mail. I did the booking again but again the amount was deducted from my account, but the ticket was not issued.
          Total money deducted is 285+285=570. I have called the helpline number but no one is picking up. I have mailed the MSRTC help desk, haven't received any reply yet.
          Attaching all the required proofs. Please look into the matter.
          +2 photos
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            A
            Ashwini45
            May 23, 2023
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            I again tried to book ticket for my mom for Mumbai Central Belgum bus. Her arriving point was kolhapur. Amount deducted but the ticket not booked as the page displaying ticket and allowing passengers to print it did not displayed.
            +1 photos
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              A
              Adrija Mandal
              May 23, 2023
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              Website: msrtc.maharashtra.gov.in

              I have booked a ticket from Swargate to Vashi on[protected] for travelling date[protected]. The amount was deducted from my account. I have shared the screenshots also. but I am unable to view my ticket on MY TICKETS option in the official portal. I did the booking again but again the amount was deducted from my account, but the ticket was not issued.
              Total money deducted is 285+285= 570. I have called the helpline number [protected] but no one is picking up. I have mailed the MSRTC help desk, haven't received any reply yet.
              Attaching all the required proofs. Please look into the matter.
              +5 photos
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                A
                Adrija Mandal
                May 23, 2023
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                Address: Maharashtra

                I booked ticket from swargate to vashi highway for the date[protected]. The transaction was successful but I did not receive any information regarding the ticket. I did again, and the same thing happened. Twice, my money was deducted but tickets not issued. Continuously calling the helpdesk, no response. I have also mailed them my transaction details, no response. Attaching the transaction details for reference.
                +5 photos
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                  S
                  Shreeraj Upasani
                  May 23, 2023
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                  Address: Swargate pune

                  AC is not working in Shivshahi.
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                    H
                    harsh1603
                    May 21, 2023
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                    Resolved

                    Website: msrtc.maharashtra.gov.in/index.php

                    I tried twice to book a ticket on, 20th May 2023 at around 10:15 AM with the following details

                    login ID: harsh160403 and utskh1654
                    From: Mumbai Central
                    To: Agardanda (Murud)
                    Bus: 00:30 Mumbai Central to Murud via Telwade

                    Both times, The amount was deducted from my Bank Account but the ticket was not booked as the page displaying the ticket and intimating the passenger to print, did not appear.

                    Also, the ticket was not available in My Tickets
                    +1 photos
                    May 22, 2023
                    Complaint marked as Resolved 
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                      A
                      Ashwini45
                      May 21, 2023
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                      I tried to book ticket for Mumbai Central to Belgum bus for route mumbai to kolhapur on 19 may 2023.
                      Money deducted from my SBI account and the ticket was not booked as the page displaying ticket and allowing passenger to print, did not appear. I tried again and same thing happened. So money deducted 2 times but I didn't get the ticket
                      +2 photos
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                        A
                        ashishranglani
                        May 20, 2023
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                        UPI Payment Made | Ticket not received

                        Address: Pune

                        UPI Payment made and site refreshed to home page

                        Ticket not received | Money deducted - Please guide ASAP

                        [protected]@gmail.com...
                        +1 photos
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                        S
                        Sachin Ombase
                        from Tasgaon, Maharashtra
                        May 20, 2023
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                        Address: Tasgaon

                        शिवाजीनगर पुणे आगाराची एसटी बस नंबरMH-14-BT-4405 ही सुरत ते पुणे अशी जात असताना नाशिक मध्यवर्ती बस स्थानक येथून दिनांक 20/05/2023 रोजी दुपारी 03.00 वाजता सुटल्यानंतर नाशिक रोड बस स्थानक येथे 03.20 वाजता पोहचली व कंडक्टर यांनी विनाकारण 03.50 वाजेपर्यंत अर्धा तास विनाकारण थांबवून ठेवली होती त्यामुळे बसमधील प्रवाशांना उष्णतेचा नाहक त्रास झाला तसेच आरामदायी बसमधील सीट ची स्थिती मोड कळलेल्या अवस्थेत आहेत तसेच एसटीमध्ये अस्वच्छता होती.
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                          Y
                          Yasmin001
                          from Mumbai, Maharashtra
                          May 20, 2023
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                          I want refund of my tickets ...I am shaikh yasmin medical student.I booked my bus ticket from jamkhed to kurla nehru nagar amount was debited but didn't recieved my ticket 16 may 2023 ...6.45 pm sleeper ordinary after sometime of booking these bus was not available i want refund of that ticket
                          +2 photos
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                            T
                            tanishqbe
                            from Ahmednagar, Maharashtra
                            May 20, 2023
                            Resolved
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                            Resolved

                            I have booked online ticket for mrctc app and done payment online but not received ticket
                            +1 photos
                            May 20, 2023
                            Complaint marked as Resolved 
                            I have booked ticket from msrtc app from Pune to Ahmednagar I have done payment online Ani received receipt of payment but I didn't receive ticket
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                              R
                              Ravindra Shelar
                              May 20, 2023
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                              Address: Nalasopara

                              I have booked ticket for seat no 6, 32, 33, 34 in Sakharpa - Borivali bus for 3rd May 2023 payment got debited but ticket not booked same I tried again and again the payment got debited and ticket was not issued. Please refund my money
                              +3 photos
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                                P
                                PranayRK
                                from Nagpur, Maharashtra
                                May 20, 2023
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                                Bus No. MH40 N 9548 is puncture near Mandavi. And the conductor and bus driver is relaxing at near Pan shop. They are not taking seriousness to resolve the issue... There are along 25-30 passengers which is getting late for their work...
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                                  P
                                  Pratima10
                                  May 20, 2023
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                                  Address: X-84 Rn 19 Godrej station side colony Vikhroli (E)

                                  Online E TICKET Booking from Ghatkopar to Ghodegaon
                                  Hello,
                                  I tried to book ticket yesterday, 19/5/2023 Time 8:43 pm. I used UPI while booking a ticket. Total amount rs.765/-has been deducted from my bank account but ticket not booked.

                                  I checked "my tickets"on msrtc web site, but ticket status was not available nor have I received booking confirmation sms.

                                  Please find below details
                                  login ID: pratima2000
                                  email: [protected]@gmail.com
                                  mobile no: [protected]

                                  From GTR (GHATKOPAR- MUMBAI- MUMBAI)
                                  To GDGN (GHODEGAON- AMBEGAON- PUNE)
                                  KURLA NEHRU NAGAR to GHODEGAON via LONAVALA
                                  Journey Date = 23/05/2023
                                  Seats Number: 17, 18, 23, 24

                                  Please refund my amount as soon as possible.
                                  Please find attached document of payment transaction for reference.
                                  +2 photos
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                                    C
                                    [email protected]
                                    May 19, 2023
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                                    Online E TICKET Booking from Pune to Kolhapur
                                    Hello,

                                    I have booked e-ticket via atomech (Msrtc booking window) today. I used UPI while booking a ticket. Total amount rs.270/-has been deducted from my bank account.
                                    (Merchant transaction no - [protected]
                                    (Atom transaction no[protected]
                                    (Transaction status - success) This msg received instantly, but not my tickets
                                    I checked "my tickets"on msrtc web site, but ticket status was not available nor have I received booking confirmation sms.

                                    Please refund my amount as soon as possible.
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                                      C
                                      [email protected]
                                      May 19, 2023
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                                      I have booked my ticket today on MSTRC app from Pune to Kolhapur on 20may 2023. The payment was made through UPI to Merchant Name: MAHARASHTRA STATE ROAD TRANSPORT CORPORATION using using Atom Gateway. The Atom Transaction Reference No. for this payment is [protected] . Kindly give refund for the same.
                                      +1 photos
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