Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Dear Sir,

I had 3 seats booked in the Thane CBS to Chincholi ST bus. The ticket booking reference is A1864017 ticket[protected] .The seat numbers are 27,28 & 32 journey date 31st Aug 2011. Our scheduled boarding was at the Airoli Circle. The driver on the ST bus for this journey was Mr.Pagare. We had been waiting for the bus at the Airoli circle from 12.45pm till 3.25pm. On enquiring about the bus delay I was shocked to...

Un-humanely & Un-scheduled, careless bus services at Bhiwandi ST Bus Depot
I would like to bring in notice of the State Transport (ST) buses services authorities and the state transformational ministry regarding the un-humanely, disorganized, careless, non professional and very corrupt and disturbed bus services operations at Bhiwandi bus stand,
There are around 15,000 – 20,000 people travels from Bhiwandi to Thane for...

Dear Sir,

I have booked two bus e-Ticket from online MSRTC site . On the travelling date 02-08-11 from Shivajinagar-Pune to Buldhana our bus timiming was 20.00 hours and bus came on 20.15 hours. we have asked controller about the bus and he also replies that your bus is Pune to Malkapur which is comining right now,

When bus came we both were sit in the bus, there was heavy rainfall in pune and we have very much...

Resprected sir,
i am mr. pratap sitaram more lecturer profession. i am traveling daily form jamb (bk)-sirur tajband-ahmedpur by msrtc bus. i travel with ticket daily.19 rupees ticket from jamb-sirur tajband; but every conductor on that route does not return 1 rupee from balance ticket with the reason of change.
sir, they also write behind ticket with over writing but can't return remaining money of every passenger.i...

MSRTC SHIVNERI MANAGEMENT had gone mad over price hike, for travel of 240 km.. from pune to aurangabad, they now hiked price to 470rs.. before it was 400rs. that too was high. only shivneri is not the volvo that provides service for aurangabad route.. kondusker, purple volvo also runs and they fares 300 wen it was 400 for shivneri, after deisel hike they made 350 but never more than this, their official website show 500 but counter buying...

I was travelling in AC- Shivneri from Mumbai to Pune Station via Chinchwad. I noticed that the driver of the bus MH11 - 9253 in which I was travelling, was rash driving hard brakes and frequent lane cutting.
there were two three episodes of rash driving and lane cutting. the driver had also dashed one divider pillar (the plastic pillars) which was jammed under the front axle. He had to stop and take out the pillar in mid of express...

Dear Sir,

I have booked MSRTC Shivneri bus from Pune to Thane but unlike other govt services, this volvo service also failes to deliver quality customer support...I had the bus from 2pm and was standing till 3:30 pm and finally the bus came...Till then I triedmy level best by calling to the customer care number :[protected]
atleast 100 times but it was always busy....Then I tried hard to get a local contact number...

I would like to lodge a complaint against the driver of MSRTC Shivneri Bus (MH 11 T 9256) the driver of this particular bus was driving very rash he was on the left side on the second lane and was trying to overtake the vehicle in front of him in this he just changed his lane without giving any indicators and brushed my car he broke my rear view mirror on my left and on top of it when i stopped him he started abusing. This happened at 0915...

Dear Consumer Complaints Forum,

I had a very pathetic experience with MSRTC's service. I want to ask one question first.
If a passenger fails to board in the bus at the place/stop mentioned on the reservation ticket, can he board in the bus at the next place/stop in the route of the bus?

I had booked an E-ticket which has following details.
Trip Number :M7932
Ticket Number :4703837br...

Dear Sir/Madam,

Complaint 1:
Last Friday I was standing in the queue at Thane Vandana Talkies Bus Stand for current ticketing of Shivneri to Pune via Chandni Chwok.Just 1 ahead of me got the ticket and then conductor said it was full. I quietly got out from the line, but after sometime I saw there was a man sitting in Bus who was behind me in the ticket queue. When asked to the conductor, he din't even took effort...

Dear All,

Another case happened with me when I needed to travel from Thane vandana talkies stop to Chandni Chowk pune and had a reservation of the Asiad Bus on 8th April 2011 leaving Thane at 18:00 hrs.

Ticket # 4410947

I then had to travel in KSRTC bus till Belgaum.

Ticket#115602 Z04/53 Zoo[protected].
Amount Rs.133=00

But due to same problem, that I was...

Dear Sir,

I am the residence of Mungurwadi, Dist. Kolhapur and frequently travelled to native place by Mumbai Central to Lingnoor bus.
During said travel i have found dificulty as the said bus was previously running via Nipani to Sankeswar, Khandal, halkarni, Hirdugi, Kadal, Mungurwadi and then Lingoor which is now changed to Nipani to Gadhinglaj, Bhadgaon, Channekupi, Tanavadi, Nool, Basarge, Halkarni, and then Mumgurwadi...

pen depo antargat yenarya THANALE gav madhe jya st buses jatat tya bus madhil conductor kade asnarya ticket machin madhun print honarya ticketawar THANALE gawachya nawach chukich chhapun yet aahe. English madhe THANALE nav TANALE hote tar marathi madhe tar kahi waglech chhapale jat aahe. Tari ticket machine madhil data badalanyat yawa hi vinanti...

There is no BUS available between 9.30 AM TO 10.30 AM at Sangamer and that of at Akole between 17.00 hrs to 18.30 pm . So travelers have resort to private transport (Taxi) which is not too much safe.

Travelers believe in reliable and safe services provided by the MSRTC staff.
The administration of Sangamner and Akole MSRTC BUS depot to look into the matter thoroughly so as to avoid the inconvenience to the...

There is bus which run between Shrirampur to Mumbai.The time of the bus is at 8.00AM.But due non availability of staff the bus delayed & not going out at specified time. Many employeea who make up & down are not reaching in time.Ultimately they have resort to private transport.

The administration of Shrirampur Bus depot may please look into the matter thoroughly so as to avoid inconvenience to the travellers....

I m staying in Vasai & working at Thane,my only mode of transport is ST bus via Ghodbundar Road.In evening hours i am catching the bus at Kapurbavadi- Thane. I want to file a complaint against the poor service & scheduled of Thane- Vasia ST buses. Vasai buses are never comes on time neither in the morning hours not in the evening. Their is not any particular time scheduled for Buses. Sometimes we are waiting more than 2-3 hours for...

THIS IS A COPY OF E-MAILED TO MSRTC AS A COMPLAINT ON SAME DAY i.e. 2nd Dec 2010,
BUT THERE IS NO REPLY FROM DEPARTMENT.
Detailed report:
On date 02.12.2010, I was standing at Request Stop at Ambedkar Chouk
Bhokar where from one road is goes to your Bhokar Bus Stand and other
one to Nanded. On above date one bus of Kinwat Depot came from
Chandrapur to go to Latur at
6.00 p.m. Your bus was...

I took the Asiad 2x2 bus from Satara to Mumbai Central (Bus No MH12 EF 6896) on 28th of Nov, 2010 at 4:15 p.m. from Satara. The fair from Satara to Mumbai Central is Rs. 263. I gave him Rs. 313 and conductor was not having change of Rs 50, so he said he is give my 50 bugs afterwards. After reaching to Pune I asked for my Rs. 50, however conductor refused to give it back saying he has returned everyone's money and can't give me a...

I am booking a ticket of (PUNE)Pune to (JLG)Jalgaon night express(time 18:31 Pm) bus Ticket no 14(G)
Travel Date-03/11/2010 & Booking Date-30/10/2010.
i have allocate this ticket & make payment by SBI ATM Cum Debit Card (Card No[protected]) Payment is done with PR no[protected] But My Ticket is not Generate & also not sent on my mail id & my msrtc acount (manishzope). After that i am check same...

The Driver of Shivneri bus from Pune to Thane did not stop at Chandni Chowk.
He straight away passed me while I stood there helplessly waiving my hand trying to stop him.
This guys are pathetic.
MSRTC lacks the professionalism to operate Volvo service.
They are meant to operate this volvo service. This should be given to private companies.
This happened to me twice even though I had booked my ticket 3-4...