Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Dear sir,

I am govind gaike age 58 years, I booked bus tickets at 3 pm on 23-nov-2012, for myself with my wife, daughter & grandson of 6 months (reservation seat nos 3, 4 & 5 and ticket nos are 211343, 211344 & 211345)in barshi to pune bus departure at 16-45 on 23 nov 2012. There were other 5 passengers who booked tickets in that bus. When bus came late to bus stand at about 17-30 and then it was cancelled because of not enough passengers are there.It was not an extra bus, it is regular /Daily bus from barshi to pune timing 16-45. We have been told to get down from the bus and there was no parallel arrangement done.Then the same bus was routed to pandharpur where fairly good no. Of passenger available. It was tremendous inconvenience caused to all o[censored]s. It was question of bus service, faith & its commitment towards passenger who belives in msrtc. Please look into matter & revert with suitable answer.

Thanking you,

kind regards,
govind gaike

I booked one online ticket on today's (14/10/2012)Thane-Pune Shivneri bus scheduled at 2030 hrs.Online payment Rs.352/- was paid(Through Corporation Bank,Debit- Visa Card).Message received from bank on the successful transaction.Unfortunately,ticket was not issued.I tried to contact MSRTC customer cell.But nobody is responding.Thus,it seems that I will loose my money unnecessarily.
Any solution on this to get my money back?

To, Sir / Madam I have been travling From last 2 and a half month from kokan bhavan to alibagh everyday but Mumbai to alibagh, or mumbai to murudh No buses are stoping at Kokan Bavan After 7.00pm please go through my complaint thankyou

I had ticket booking from Manchar to Ghatkopar in Bus Alephata - Kurla Neharu nagar. This Bus was cancelled without any prior information even i got journey confirmation sms about 2hours ago before boarding time. Authorities over Manchar Bus stand were not ready to take any responsibility neither of alternative arrangement in other bus nor refund of money.
This all scenario caused great inconvenience to me request you to take appropriate actions & refund money .


Trip Number : M3316 Approx. Boarding Time : 17:05 Hrs.
Ticket Number : 10658942 Transaction Id : MICI[protected]
Service Start Place : ALEPHATA Service End Place : KURLA NEHRU
NAGAR
Passenger Boarding
Point : MANCHAR Passenger Alighting Point : GHATKOPAR
Date of Journey : 30/09/12 Departure time from Starting
Place : 16:30 Hrs.
Bus Service Type : DAY
ORDINARY No. of Seats : 1

Hello,

Sir,


September 23, 2012 22:00 I travelled from Karad to Maitri Park - Mumbai by Ordinary Bus
instead of Semi Luxury.
I did not get any refund from bus conductor.
Due to some resons I was not able to carry printout of reseerved ticket and
even after requesting many times bus conductor Mr K T Kalaskar forced me
to buy a new ticket of Rs 309 though I have shown him Mobile SMS and
ID proof. Even Mr. P S Tonde from Satara depo- in charge was not also
helpful.
Having no choice of buying a new ticket the total travel cost me 361+309=
Rs.670

the new ticket I bought have following details.
sr no. 054268 24/09/2012 00:28:18
night express
Karad to maitri park
Rs 309
0109805 K T Kalaskar KRD 00031.


It is my humble request please consider my case and refund me appropriate
amount ie Rs 354.

---

If you consider facts and practical problems this might be happen to anybody that printout of e-ticket is not available.
in this cases Mobile SMS should be considered as a proof.
In my case I was having proper ID proof (my driving license and PAN card) and I was ready to show conductor the Soft copy of E-ticket on my laptop.

Moreover MSRTC booking was made against semi luxury people are forced to travel by an ordinary bus (which was broken down due to some mechanical problem twice)
very painful and untrustworthy...

please suggest me is there any way to get my Refund back!!!

With great regret undersigned wish to bring following incident and expect action at your end.

Myself, SHAILESH SHENDE Ticket Number[protected], Transaction ID- MHCC[protected], Seat No.- 30 and my colleague Mr. LOKESH PRASAD SOTI Ticket Number[protected], Transaction ID- MHCC[protected], Seat No.- 28 had booked MSRTC E-Reservation Ticket online for journey from NASIK CBS to SHIVAJI NAGAR PUNE on 23-09-12 at 22-30 Hrs.

Due to traffic jam, it was not possible for undersigned to reach NASIK CBS on time, hence informed my colleage Mr Lokesh Prasad Soti who was at NASIK CBS and boarded the bus, to request Bus Driver and Conductor that myself will board the bus from Dwarka Stop instead of NASIK CBS due to jam.He requested the same to Bus Driver and Conductor but they were very reluctant to agree. After repeated requested they anyhow agreed.

I reached Dwarka Stop - The authorized Bus Stop Opposite to Petrol Pump, at around 10-20 PM well before the time and waited there for Bus to arrive from CBS. All other buses came and stopped there however the bus in which I have to board came there and without stoppage went forward very speadly overtaking other buses stopped at the Dwarka Stop. I tried to stop the bus but it went straight without notice. My colleage who was inside the bus was also asking the Conductor to stop at Dwarka stop and see for me, but Driver as well as Conductor was not in the mood to listen.

Moreover, my mobile phone was switched off due to phones battery got drained and I was not able to communicate to my colleage inside the bus.I was managing to call by borrowing the mobile phone of someothers.

Later it came to know that bus was stopped at location somewhere after Dwarka hotel for a moment, the location and bus I was not able to identified.

Further it came to know that bus is at Nasik Road stop, I asked my colleage to request Driver and Conductor to wait for a moment I am on the way to Nasik Road and can catch the bus in short time. He requested, but Driver and Conductor not agreed and left for Pune with
my Seat No. 30 vacant.

At Nasik Road I was alone, there were no other buses. All MSRTC buses were already fully booked.

Here I feel important to inform that myself and my colleague are responsible officers of Hindustan Aeronautics Limited Nasik and where on the official tour to Pune. I along with my colleague had to attend the official meeting at Pune in morning 24-09-12 anyhow.

I somehow manage to seet in Drivers cabin of overcrowded private bus and anyhow complete the horrible jouney of my lifetime from Nasik to Pune with lot of mentle and physical stress.

In view of the above, it is kindly requested to please take proper action against the defaulters and address the following

issues-

1. Refund of my ticket fare Rs. 255.20.

2. Action against Driver and Conductor for not stopping the bus at authorized bus stop.

3. Explaination in writing why bus was not stopeed at authorized stop and stopped somewhere else for which passengers are not

knowing.

4. Compensetion for all the uncomfort experience to undersigned.

Expect quick response.


Regards,

SHAILESH SHENDE
Type IV-B-125
HAL Township,
Ojhar MiG,
Nasik- 422 207
Phone[protected]
Mobile- [protected]

I would like to submit my complaint about the bad frequency of ST buses on the Panvel-Thane route in the morning and the evening timings when the people leave for office and coming back from office.
The frequency is simply pathetic in the interval of 8-9:30 AM in the morning and 6-8 PM in the evening. This is the time when most of the people go to office and come back from office where there are very less buses and a lot of crowd. It becomes very hectic for us to reach the destination and that too on time. Sometimes even if the buses come on time, the driver wont stop the bus and just drive through and sometimes the driver would stop the bus very far where we cannot catch the bus.
Its almost a daily problem for all o[censored]s. Hope we get a solution to this soon.

Regards,
Kishor

Sir/Madam
In the next 3 years this place will have an internatonal airport- Navi Mumbai International Airport.
However, there is no public transport in the form of buses from MSRTC/NMMT to ply from Khandeshwar Station to Khanda Colony/New Panvel East and people have to rely on autorickshaws who charge exorbitantly and do not ply at all times of the day/night

There is an urgent need for a bus to ply from New Panvel East/Khanda Colony to Khandeshwar Station so that people have some means of affordable transport. The frequency should preferable match with the train arrival timings so that there is no waiting time involved. It will also help save fuel as private vehicles will then go off the road

There is a provision for a bus depot opp. Oven Fresh Bakery which can be developed immediately and thereby the authorities can give the residents a Ganpati gift by plying bus services immediately - NMMT/MSRTC/KDMT

The authorities are required to implement the same immediately

Regards

Payal

sir, i had made the service pass for one month it costs rs 720 but the person sitting over there has taken 80rupees more saying that fare has increased but again after few days when my friend got made the pass he paid only rs 720 (the actual amount ) because some other person was on duty.when we went again to ask for refund of extra money he refused.kindly see to the matter.
bhagur bus stand
nashik

I travelled in MSRTC Bus no.: MH:20 BL 1429 DATED ON 08/09/2012 of route SURAT TO ARONDAL in jalgaon district the bus too itself was from
Arondal bus depot.The left from surat at 3.30 pm on saturday
The driver of the bus stopped the bus in the middle of the way from surat to arondal after he left from BARDOLI CITY near about 5 km and went to some place for some shopping purpose of his own.and let the bus along with all the passengers and conductor left in it
Driver did not return for an hour or so..and whn he returned he answered with bad words and bad behaviour with passengers and others and said it is his decision where to stop and when to leave.he can do what he want.He was totally unaware of his reponsiblities and duty.
Please take note of these matter.and let the guilty be taught his duty.

I always travel 4-5 times from Pune (Swargate) to Satara vice-versa from S.T. (Maharashtra State Transport Corporation) in every month. There is a huge demand from every passenger, to increase the frequency of Non-Stop S.T. buses from Pune-Satara-Pune. Every time there is a big queue for buying tickets.(As many adults/children can not able to buy tickets online) There is always 50 minutes difference between 2 buses. So there is demand from every passenger that should have at least 2 buses at a time. And to decrease the time difference between 2 buses to at least 5 minutes. Please do the needful as early as possible. Thanks in advance.

Msrtc Shivneri bus starts at 5.30 pm from Borivali for Swargate, Pune. I was supposed to board the bus from Goregaon east Police station @ around 6pm (boarding time).I was waiting for the bus at Goregaon east police station stop since 5.30pm.

The bus came around 6.20pm and did not halt at the stop (msrtc sign board) inspite of me waving my hands to halt the Bus.I had booked the tickets in advance then to the bus failed to halt.Shivneri offers a really pathetic service when it comes to hospitability and most of the conductors on the bus carry a lot of arrogance.It appears as though they are doing us a favor

Bus Details:

Bus Type : MSRTC A/C Shivneri
Service Start Place : Borivali
Service End Place : Swargate, Pune
Date of Journey : 02/09/2012
Departure time from starting place : 17:30
Boarding Point: Goregaon East Police Station
Approx. Boarding time: 17:57
Trip Number : M6982
Ticket Number: 10327463
Passenger Name : Sneha Tarey
Contact # [protected]

Dear Sir,
Following are my online ticket details and Trip Information
Trip Number : S6682 Approx. Boarding Time : 13:43 Hrs.
Ticket Number : 10155148 Transaction Id : MICI[protected]
Service Start Place : MUMBAI CENTRAL Service End Place : KARAD
Passenger Boarding Point : KURLA NEHRU NAGAR Passenger Alighting Point : KARAD
Date of Journey : 17/08/12 Departure time from Starting Place : 13:15 Hrs.
Bus Service Type : SEMI LUXURY No. of Seats : 1
Total Chargeable Amount : 368.50

I paid charges for SEMI LUXURY bus Rs 368.50 but actually bus was an ORDINARY type whose fare was just 230 Rs ( If I did not booked online and purchased directly).

This means MSRTC online service has wrong database and they charge according to their wrong database and passenger like me paying extra.
My bus number was : MH40 N 9333.Bus conductor realized MSRTC mistake but he said that he was not able to refund.

My questions are as follow
1) Can I get refund on this?
2) I really don't care of my refund but why the MSRTC is not updating their database and why passenger should pay for MSRTC mistakes ?
If MSRTC is not able to update their database then why they are not making provision to reimburse by conductor in such case?



--
Thanks & regards,
Pravin

I was travelling with my family from wai to swarget[Pune] with advance reservation of MSRTC bus dt. 20.aug.2012 timing of the Bus @ 5pm from wai. The bu
not at it's schudle time @5pm.one bus arrived @5:30 pm,i made an enquiry to The controller and the conductor of said vehicle name of conductor is Mr.sadaphulaNo.6077 by showing my ticket I
it 5pm bus (BUS No MH[protected] he said and also the controler said yes and
aid get in quickly,so i get in to the bus. After some time the conductor check my ticket & said you have to pay extra Rs.50/-and said paid this or get out of the said vehicle because this I
not that type of vehicle. "So My complait is refund that rs.50/- with fine of Rs.5000/- to them for arrage wrong type of bus @ 5pm late @5:30pm or mis guide me for travel that was not fault so why i wa
pay extra charges"

There are no express buses except Degloor-Aurangabad early in the morning are plying from Degloor to the district headquarter Nanded. I don't understand the exact reason behind it why the DM of Degloor MSRTC depot took such a silly decision. On the contrary, there are so many super express buses of Mukhed & Biloli depots run to the same destination. Under the name of "Jaadaa gaadi" Asiad Nim Aaraam buses with heavy fare are plying from Nanded to Degloor with three stoppages. These jada gadis belong to Nanded Depot. oOn the same route with same destinations express bus are plying but not a single express bus of Degloor Depot is moving. This is so ridiculous. I hope the concerned competent authority will look into the matter and take a prompt and positive action at the earliest possible.

On 26.05.2012, I was going to Mahabaleshwar with my wife and two daughter. The Pune Station to Mahabaleshwar Asiad bus came at Swargate S T Stand at 7.20 hours which would depart at 7.30 hours (Asiad Bus Number MH 12 EF 6703 Conductor Name P S Paushe {written on Ticket}). The conductor was very rude and misbehaving with public. As soon as bus came at swargate St Stand, he stand at the door of bus and saying that nobody will enter in bus as there is reservation. He was pulling the crowd out of the bus by abusing to the public. He was beating me and also beat me by his leg and tell that i will not take you in this bus. My daughter age 10 year seat on seat No 48 and 49 behind the driver but he pulled her out of the bus. Then i complaint at the inquiry counter and told them the problem of the conductor but the inquiry counter employee was also took his side. In this case there was only 13 seats reserved, then why that conductor pulled out the public, beat me, pulled out my daughter from the seat. The behavior of the conductor was very rude and may be he was consuming liquor. This should be inquired and disciplinary action should be taken against the conductor. I hope the action will be taken.

Pakhare email id- pakhare.[protected]@yahoo.com

एस.टी. प्रवाशांच्या सेवेसाठी की प्रवाशांना लुटण्यासाठी......
प्रवाशांच्या सेवेसाठी असं ब्रीदवाक्य अभिमानानं मिरवणारी एस. टी. आता खरंच प्रवाश्यांच्या सेवेसाठी आहे का हा प्रश्न पडावा असा किस्सा परवा मी अनुभवला. मी 27 मे रोजी सोलापूरहून सांगलीला येत होतो. रात्रीचे साधारण 10.30 वाजले होते. सांगोल्याच्या अलिकडे रेडिएटर गरम होऊन बस बंद पडली. एका प्रवाशाने धावाधाव करुन पाणी आणलं. ते रेडिएटरमध्ये टाकून गाडी सुमारे पाऊण तासाने सुरु केली. सांगोला बस स्थानकावर चालक वाहकांनी छान पोटभर जेवण केले पण, डेपोत जाऊन गाडी दाखवली नाही. जेवण झाल्यावर गाडी निघाली आणि शिरढोण जवळ आल्यावर पुन्हा रेडिएटर गरम होऊन बंद पडली. यावेळी रात्रीचे साधारण 1.30 वाजले होते. थोडावेळ थांबून प्रयत्न केला, पण गाडी सुरु झाली नाही. शेवटी मागून आलेली आंबेजोगाई डेपोची कोल्हापूर गाडी थांबविण्यात आली. पण या गाडीच्या वाहकाने डे ची गाडी आणि नाईटची गाडी असा विषय करत प्रवाशांना गाडीत घेण्यास नकार दिला. यायचे असेल तर फरकाच्या रक्कमेची तिकीटं घ्यावी लागतील असं अडवणुकीचं धोरण स्वीकारलं. खूप वाद झाला. पण शेवटी त्यानं फरकाच्या रक्कमेची तिकीटं घ्यायलाच लावली. या घटनेनं माझ्या मनात काही प्रश्न निर्माण झाले.
१) सोलापूर ते सांगली हे अंतर दिवसा आणि रात्री बदलत नाही. एस.टी.ची बस ही दिवसासाठी वेगळी आणि रात्रीसाठी वेगळी नसते. मग दिवसा आणि रात्रीसाठी वेगळे वेगळे दर का असतात ? ही प्रवाशांची सेवा आहे की प्रवाशांची लूट आहे ?
२) दिवसाची बस बंद पडली यात प्रवाशांचा काय दोष ? त्यांनी जादा पैसे का मोजायचे ?
३) बस नादुरुस्त झाली तर प्रवाशांना पुढील प्रवासाची सोय करुन देण्याची जबाबदारी कुणाची ? रात्रीच्या वेळी ही सोय करणे महत्वाचे की जादा दराची तिकीटे काढा म्हणून अडवणूक करणे ?
या प्रश्नांची उत्तर मला मिळाली नाहीत. पण इतकं नक्की की या घटनेन एक मात्र झालं की, प्रवाशांच्या सेवेसाठी असणारी एस.टी आता तशी राहिली नाही. ती व्यवसायिक झाली आणि आता प्रवाशांना लुटायला लागली का ? असा प्रश्न मला सतत सतावू लागला आहे.

Dear Sir, I am a regular commuter from Khopoli working in Nerul, New Mumbai. My work finishes at 9pm. Their are now bus service from panvel to khopoli as all the State transport buses plying between Panvel to Pune say that they go by expressway. And when we ask the bus conductors, we get a very rude and harsh reply. Even the persons sitting at Panvel bus stand do not listen to us. And one more thing observed is that the Buses which are going through Khopoli also dont take the passengers by saying a lie that they are going by Express highway. Sir it seems that the express highway has become a curse for the people travelling to Khopoli.After working whole day we have to run hither and thither for requesting private vehicles to take us to Khopoli. Sir, the problems we people of Khopoli are facing cannot be expressed in words. It is my request from the depth of my heart to please take the matter to the concerned authorities.
Thanking You,

Dr. Juned Shaikh
BDS
dr.juned.[protected]@gmail.com

Dear Sir / Madam,

Its been two moths that I am travelling in S.T Bus. Every time I have observed that Drivers stop on local Dhabas (Hotels) for about 25 to 30 min. I have never seen or heard any rule about this. We choose S.T. (MSRTC) Services because it is reliable. But now it not like that. Every time we have to waste our 30 min. Is it like every government firm has to be corrupt? Because of this we choose other transport and they cram people like animals. I dont know what traffic police is doing? If everything is going to be this way, then how the common people should survive?

Regards,
Vishal.

I had booked ticket for Pune to Mumbai journey dt 07/05/2012 time 06;45 am in morning it was around 7 then to bus with time 6;15 bus was not departed more over the main officer asking the people to sit in one bus the another official telling the passenger to board another bus.the bus timing which had scheduled timing of 6;45 departed at 7;20 causing delay to passenger which had to report to office as it was monday most of them were offce going.