Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

i have also same experience and now stopped by going buses of MSRTC.
The all buses from pune or mumbai have stop in Ruikar Colony kolhapur, but at morning tiime they never allow to alight at ruikar colony.so many times arraogant conductorsand drivers had quarrel with me, but they are not improving.
thing is that they don't care for commuter or customer, they are getting salary ontime.
even mumbai - kolhapur highway is very good and with pune bypass, still many buses from mumbai goes to pune and then kolhapur-means taking 10 hrs.
again i have noticed one thing they people do not allow karnataka depo buses to stop in maharshtra premises. ideally karnataka bus staff behaves like human and very co-operative. since last 8 months i didn't went by MSRTC bus.
i use either pvt bus(konduskar or GPT/ Neeta only- no sana/fina, labbaaik, pawan). or use train.
i wish to stop this MSRTC and replace transportation from private company like tata or reliance.

I HATE ALL MSRTC STAFF. JUST HATE!!!

vinayak

MSRTC Complaints - Bus not hault at mankoli [bhivandi] bus stop
View all MSRTC complaints
MSRTC

Location: thane, Maharashtra, India

dated:[protected]


Bus not hault at mankoli [bhiwndi] bus stop
Sir / Madam

On 18.10.10 we travelled from mankoli to thane
By MSRTC bhiwandi to thane
Kindly
pl wish to stop this MSRTC

on 24.10.10 mum.medha bus no.8344 dri.7610 cond.24626 bus not taken sion stop
five pasng. waiting for.

Today 24.10.10 Mumbai cent Medha BusNo.8344 Driver No.7610 & Condt.No.24626 was not enter in sion hospital stop & hole ther are five passenger was waiting for bus.sion depo controler also remark it.
kindly do needfull.

All buses from pune to mumbai are on fixed route .There is no mixed combination. people living on express highway route like wakad, chandani chowk, kothrud have no connection with cities on old highway like khopoli, pen, alibag and even panvel. Buses running via these areas run only on express haghway. They even don't go to panvel bus stand. Take outside route.So people in thease areas if they have to go to cities on old highway or alibag may try to change their route at places like lonavala. But there is a problem. buses running on express highway don't go to lonavala stand. They stop outside at food plaza.So passengers can not change their route easily.Likewise if people from pen, alibag, khopoli, panvel city have to go to kothrud, pashan, wakad they have to alight at shivaji nagar and again pay Rs 150 to auto and travel for 30 min. Therefore it is nacessary to have mixed combination like few buses from alibag to swarget and panvel to swarget should take old highway up to lonavala and then express highway via wakad, pashan, kothrud. Similar bus service should be there from swarget to alibag and panvel.

I belong to Uttarakhand near Dehradun. Want to join red carpet. tell me how I can.

20/7/2010

Dear Sir

Complaint # 1: It has been observed everyday between 5.30 a.m. to 5.50 a.m. and somtimes even upto 6.00 a.m., drivers of MSRT buses running from Thane to Borivali do not stop buses at Mucchala college stop in spite of requesting by hand to stop.I am very sorry to observe this adament behaviour of drivers & conductors to ignore the stops early morning and rushes from last lane of highway deliberately.This behaviours affects my children to attend school early morning.

R.P.Gude
Thane

just stop using msrtc by all people of maharashtra. start travelling by KSRTC.

Dear Sir,
I would like to bring in your knowledge regarding that you have launched / started new bus on dated 29 /10/2010 Thane via Muambra, Khed Panhalje just was not yet over month and the service just to fragment under a plot yours Khed Depot and Thane (Khopat) officials have started Depot is. As far as I have heard and seen from directly above the public good of just getting response and people you used to book tickets online via computer two days ago but you have missed her by being too fragmented. Sir you the act you possess and you attain the achievement of its intent to people features of this act, but how many people you reach disservice to this and perhaps you have no idea why you also how the general public, So do not be. As far as I understand you're not human.
Sir, you really hate the institution of mutual discrimination and punishment you give people the general public why it is beyond our understanding and perhaps because of the above to date this type of organization is always in deficit even further continues, this institution in the near future neither will save your ambassador or an angel nor God.
Sir, as I said this type of mail you will surely exasperating accost you on the way your officials enjoy us our money and city facilities to ignore you become a trend of people might have missed.
Yet I am to request you if you want to keep the institution alive please first all you have to solve public problems and you have to alert authorities to the popular sentiment.
Thanks
Your well-wishers
Anis Chaugle

i vilas d joshi daily travel to yawal from bhusawal regular fare is 15. but 10% discont .as per new fare 4.35 per tappa fare for 3.5 tappa rs 15.25.
so discount @ 10% 1.53 must be recd means fare for 10% tkt passenger rs 13.00. but machine for booking shows 14.00.pl help to get rs.2.00 disc 10% on 15.25 fare.we are paying re.200.00 for one year.pl give help and do the needful. waiting for your reply. thanking you.
yours most faithfully.
v d joshi
phone.[protected].

Please look into this for a better India.

Katai Naka Toll Dombiwali East

Is katai Toll Naka is working or not. Pl explain.

I agree with this statement, because they are not stopping on our request wherever we want to get down.

Dear Sir,

On 15.01.2011 I traveled from Aurangabad to Ahmednagar
By MSRTC Jafrabad - Pune ST. I reached at Ahmednagar at 23:15. I requested to conductor to stop the Bus at Hotel Maharaja bus stop were all bus stopped regularly which are going towards Pune, Kolhapur, Kalyan, Sangali, Baramati side. He refused to stop the bus. When they having the passengers to complete the passenger target then anywhere they stop the bus but when customers having to stop the bus then they not stop the bus on bus stop. They also stop the bus at Pandarpur MIDC stop, Khadaka Phata Stop, for dinner at food mall for ½ hour but why cant stop Hotel Maharaja Stop? That’s why ST Bus is running in Loss. Is this type to behave to passengers?
I hope so, your reply is highly appreciate for me.
Pls. do the needful

Bus : Jafrabad – Pune Date : 15.01.2011
Bus No. MH 20 BL 0189

Hi,
I am vikas msrtc service is good as well as shivneri buses. I like it Travlling in shivneri bus.so i am travlling only msrtc bus. secure travlling as well as other transport msrtc empoly good communication with passanger. I telling other People travlllin only MSRTC Buses.MSRTC is good service.

Daer Sir,

The Bus Boriwali - Parali startded from Nancy Colony. having stop at Kaij, ( dist- Beed). But If I have to get down at kaij then I have to get ticket upto Ambajogai (dist beed), instead of kaij & I have to pay RS 30 extra. I dont understand that whether the website has the problem at any policy of MSRTC.
kindly look into matter early. hoping positive response

Dear all,
Can anybody display call center contact number of msrtc for complain. i dont know there is any call center or not. but i realy need for this because we get miss tikit ricket reservation.

Bus number:
MH43 H 649

i just want to register my name in msrtc can u help me out in it.

regrads,
abhishek.lokare
M-[protected]

MSRTC Volvo — Bad condition of Tyres

My family travelled today (24-May-10) by Pune -Thane Volvo Shivaneri (6 am )Vehicle no. MH43 H 1201

The condition of Tyres was very bad. It may lead to disaster on Express High way . The bus was from Shivajinagar Depot.

please get bus code list
Village Basarage bk

Hi sir,
I am vikas barsing MSRTC is good service provide in swargate depote. i am weekly travlling swargate to Kolhapur . i like it MSRTC

This cheap act happens only because of lack of awareness. Most of the peoples are not aware about sexual harassment and its very important to make them aware this will help us to decrease occurring sexual harassment in our country.

MH 02 5728 around 1045 am.I was travelling in the said state transport bus from Panvel to Ghansoli.I managed to get a eat in the second row in the right side.Two lady were standing near the door to get down and two more were standing in between to get down.One boy who was standing by my seat was blocking the exit.I requested him to move inside to allow the ladies to get down as=nd as he was pushing me.He was arrogant and abused me to shut up and started taking ill abuses and my mothers name.I got charged up and asked him to shut up and move on.he found that I was an outsider and started abusing me in Marathi and when I replied started hitting me.I pushed him back and then two other man came kicked and punched.The conductor also abused me.I was helpless and pleaded a lady of my mothers age and she saved me else I would have died.The boy and the amn got down after a while and tears kept rolling down from my cheeks.No body consold me rather the conductor abused me that we get up to fight in Bus.I have been living in Mumbai for last 5 years and have a family to support too.I cant speak Marathi, Hindi and english was ok with me.The attack seemed racist.The conductor could have stopped the boy and man who assulted me.There is a serious lapse of security for a common man in state transport buses and dicipline and behaviour of the conductors arepathetic.Please take necessary actions.My wounds will recover but the services of MSRT wont I suppose

Hi All
I had a booking on semi luxury from swargate to thane at 10:15pm
my boarding was Aundh brahmin chowk. after repeated calls to msrtc office they finally replied at 11.20 that the bus has not been canceleld and it has left swargate.
at 11.30 the bus crossed brahmin chowk without stopping.even after repeated shouting my myself and the station incharge mr mane the bus having number 7510 did not stop

then i had to spend 600rs to reach thane

can someone please tell me is there any way i can complain against this somewhere.

the date of incident was fri 23rd nov 2012

Hi,
I need to travel from Borivali to Thane(vice-vers) daily, I saw the name board of MSRTC buses are written only in Hindi.it is difficult to find where those buses r going.I always need others help to find this.Mumbai is an metropolitan city people from different places are staying in mumbai some might not know to speak and read Hindi.So my request is to have name board in English also.

Thanks

sasneh jai maharashtra,

jogeshwari west s.v. road, BEST depo chya pudhe st thamba aaj kittek varsh nahi. mi khup vela complaint hi keli hoti. Konkan vasi tithi pavsalyat tasech unhalyat tatkalat bastat.
ST stand sathi evadi jaga astana dekhil aapan tikade stand ka nahi basvat? yache karan kai.
st time table dekhil nahi. yachi lavkarat lavkar dakhal ghyavi ashi punha punha vinanti.

jai maharashtra.


VISHAL R. HARYAN.
(maharashtra nav nirman sena)
shakha adhyaksh - word no- 53

no good service, co-optation.care of passanger of drivers as well as conducters of shivajinagar & swragate depot

Dear Sir,
I would like to bring in your knowledge regarding that you have launched / started new bus on dated 29 /10/2010 Thane via Muambra, Khed Panhalje just was not yet over month and the service just to fragment under a plot yours Khed Depot and Thane (Khopat) officials have started Depot is. As far as I have heard and seen from directly above the public good of just getting response and people you used to book tickets online via computer two days ago but you have missed her by being too fragmented. Sir you the act you possess and you attain the achievement of its intent to people features of this act, but how many people you reach disservice to this and perhaps you have no idea why you also how the general public, So do not be. As far as I understand you're not human.
Sir, you really hate the institution of mutual discrimination and punishment you give people the general public why it is beyond our understanding and perhaps because of the above to date this type of organization is always in deficit even further continues, this institution in the near future neither will save your ambassador or an angel nor God.
Sir, as I said this type of mail you will surely exasperating accost you on the way your officials enjoy us our money and city facilities to ignore you become a trend of people might have missed.
Yet I am to request you if you want to keep the institution alive please first all you have to solve public problems and you have to alert authorities to the popular sentiment.
Thanks
Your well-wishers
Anis Chaugle

I have not seen one clean and well conditioned toilet in any of the msrtc bus depot. One of the experiences of Swarget, Pune msrtc recently was-There was no bucket or anything else for toilet use. Each toilet was so bad that no woman can enter in the toilet and use it. After telling the fact to the caretaker lady, she replied that nobody uses it and there is less water. At Alibag Depot, the caretaker boy was charging 3 Rupees per person (from men and women also) for any kind of toilet use. When I told him that toilet use is free for women, he shouted at me and told that everybody pays, why you have problem. Though I did not pay him, he continued charging for other women. The toilets are so unhygienic to use. Majority of the toilets (may be more than ninety percent) do not have proper toilet service. So everybody is afraid of travelling by msrtc buses. Another thing is, it is compulsory to have one stop of half an hour at any hotel or preferably food mall for the journey like Bombay-Pune of vice versa. And drivers and conductors take more time to return in the bus than the passengers, always. I heard that they get free food there, so they take stop, no matter the passengers need it or not. Many a times I saw and experience myself that the conductors don't pay the remaining change of one rupees or fifty paisa making excuses that they do not have change and cannot give change to every passenger.
The behavior of the conductors mainly is so abusive and commanding that every passenger feel that the conductor is the private owner of the bus. Many a times the conductor and driver do not stop the buses on the stops where they should. Night journey resulted dangerous as there is no lights in the buses which I think encourages men passengers for sexual harassment of women passengers. Atleat one light should be on at night. You should write MSRTC rules and regulations as many as possible in the bus.
My suggestion is msrtc should organize training programmes for Behavioral and Professional ethics for their staff. Also they can put forth the example of BEST buses of Mumbai for it. msrtc should study the BEST PATTERN OF MUMBAI BEST.
msrtc is a public property. We all wants it's progress. Cooperate with us. We want and deserve best service from you. You should keep in mind that any service sector's growth depends on consumer’s satisfaction.
Hope you will consider and take action on my complaints and suggestions for the betterment of MSRTC..our country.


Laxmi Shamal Subhash

I always travel from panvel to vashi for job purpose i have also taken monthly pass for this route yesterday 28 Dec.2012 when I travel from vashi to panvel I show my pass to conductor but he say your pass is not valid for this bus this bus was mumbai rajapur as my Daily travel experience this pass is valid for every sadi st bus only at night thy take Difference Ticket like if night ticket is Rs.25 and as per Pass Rs.19 thy taken Rs.6 as a night difference ticket charges its Ok but yesterday conductor Said me your pass is not valid either you, get down as well as take full ticket i get full ticket and said him to Discuss with Controller when we rich panvel station when we Discuss with controller he Never give Serious Attention on my complaint and told me go to our officer cabin and tell him your complaint he not given me also complaint book for Register my complaint and this conductor was gone on Duty we i goes to near officer cabin i saw this was lock i am getting irritated. yesterday I saw this galthani karbhar of st mahamandal

On 25th June2015 at 8.45 pm approximately I dialled [protected] to know the time table of Sukurwadi Alibaug buses.Person responded by telling time of 2 buses between 5& 6 am & then immediately disconnected the phone without telling any further buses & did not give chance to ask the name.It appeared rude & did not have courtesy to tell it properly.

Brakar war gadi jorat chalavali tyamule pravashan jorat jiv ghene lagal
रा.प chalisgaonआगार 25/10/2017
Time 16.5pm
Conductor d u jadhav
ताट पना

misbehavior shown by ST bus (conductor H.M.Chaus)Controller of your department. Today, 21/08/2018 at 11:35 AM I have boarded Kolhapur bus ST stand conductor came for issuing tickets {Aur conductor ne bataya tume ticket nahi dunga tume jo karana hai O karale}
But last Me driver ne usse force kiya ki ticket dedo karake tab usane ticket diya..
plz Arjuntly Action this conductor...

Hi,

I'd posted this complaint to MSTRC feedback and it was really amazing and re-assuring of the Public Relations Officer to give me a call and a mail to find out the guilty. Soe officials may be at fault, but it's really good and professional of the PRO to have taken note of this complaint, the very same day, within an hour.

-Priya

HI
I HAVE COPLAINT AGINST MR BHALE RAO MANGER OFF PUNE STN BUS STOP
when i visit pune stn s5.45 pm for same day 7 30 reservation he was say no reservation available for the same (they said b coz off systm hang but when i visit to manger cabin he was saying we dont have time to priparing chat for bus we have laot of work? and his manger bahle rao support that trafic cantoral guy in frnt of my and he just lounge my coplint in plain pepar

Hi,
I daily travel from Shirur to Pune and back. I need to know which buses leaving from shivajinagar Pune stop at shirur. This is because - When i ask controller at shivajinagar about a particular bus whether it stops at shirur or not, they ALWAYS say yes. when i sit in bus conductor says this bus do not have stop at shirur. I want to know other than non stop buses stops for other buses are decided by conductors?

Good Evening

I travel from Paithan to MIDC and before a week & every time. I've face unacceptable behaviour from MSRTC bus officials. I have concession pass & daily up down by that in last week I had reached bus-stand then a Bus having number MH-20 D-9240 (Driver number: - 17082, conductor number: - 38320) was lifting bus stand. While I reached to bus then conductor shouted me & told to go away, you cant travel by this bus because you have pass but as my knowledge my pass is eligible to all busses escape to Asiad only, that day I had lost my half day duty due to very rude and unacceptable behavior from MSRTC bus officials.

Respected Sir,

My Self Amol Govind Dusane From Dhule Age - 23. Education - Graduate

Sir, Maine Aaj se Ek Saal Pehale Loksabha Election Se bhi 2 month pehale MSRTC- DHULE main Conductor post ke liye Application Kiya tha. Form Sab thik Thak fill-up karke D.D. Sab laga ke By hand Yaha Division Office me Submit kiya tha. Lekin Sir, Aaj tak Uske baremain Koi Call ya Latter Kuch bhi nahi aaya hai. Aur Yaha par Kal Ke "LOKMAT" Newspaper main to bataya ki Is Month ki 27 July se Yaha ke Officers Driver, Conductor, Clerk In sab ka Interview Lene wale hai. Jab Main Inquiry Karne Jata hoon to Muje Thik Se Jawab bhi nahi dete. Meri Samaj main Kuch Nhi aa raha hain. Kahi ye poora Corruption to nahi ho raha hai.
plz sir main bhi ek berozgar garib ladka hoon. agar aaisa hi chalta raha to hamara kya hoga. main Un sab Berozgar Ladko ki taraf se aap ko dil se request karta hoon ki aap meri Help kijiye. ki yaha ke Officers kon si Bharti Ka Interview Le rahe hai. Aur muje Abhi tak Call ya Letter Kyun nahi aaya? Plz sir, Jaldi Reply Karna. Nahi to ye bhi chance hath se chala jayega. main Intazar karunga.

Aapka
Amol Dusane
Dhule.

i m travelling panvel pen on date21/12/09 by mumbai murud bus from panvel at 9.30pm bus no MH-20-D-9415. and i have one month pravashi pass but conductour refuse to take me and he told me that u must had to take ticket and i pay for same

I want fare table of MSRTC on main routes like Aurangabad, Pune, Nasik, Shirdi etc.

I am Dailt travelling From Lonavala TO Sanpada Mumbai, Today really i appreciate the ST Employees, they have provide the fastest service first time on expressway.

I thank to Mr Jagtap driver of bus at that time only.


I am facing prolem of late to office daily, due to petrop filling in bus at Panvel depo and very slow speed of STBus.

on expressway all STBus stop at foodmallatevening time due to that we are wasting our time and incresing our travelling time. Its required for tourist not for regular travellers.

At least Morning and evening few buses should take all stops and travell fast except taking Foodmall break.

If travel time reduses its very good for everyone.

Iwant to suggest this To STBus MD but i Dont have Contact Details. If anyone knows plz Fwd me on my mail ID: "[protected]@yahoo.com"

I travelled from Barshi to pune on 31Oct 2011 by 1.30 pm bus. It took almost 9 hours to reach the pune. Bus was pathetic and slow. When i enquired about this to driver he told me that only 1st and 2nd gear is working properly and he is not able to put 3rd and 4th gear SO BUS Is not speeding more than 40 km max. He also confirmed that before start he knows this problem but have to abide his bosses.

this show non-customer centric and nonsensitive behaviour of MSRTC.

sachin
[protected]@yahoo.co.in

dear sir

i want a web side for st mahamandal ticket booking side
i want to reservation to ticket on[protected]

This is very serious issue. How dare, Mr. Bhosle answered -- Tyach Kai jala gadi kharab zali. Why he is not able to arrange new one. Due to bhosale like person we Kokan Janta screwed. Why till mahamandal is not till answer to Satish Ubhalkar. Actually ST mahamandal has to pay full refund to passenger who is suffered even, passenger travel through the adjustment. Same incidence happened in my case while traveling with Ghadge patil transport in last year. But we forced him to star same bus. We screwed him nicely. But government transport provider is doing such shameful thing then, where we expect judgment.
Already shi-gadane & cha-ne ni kokanchi vat lavlei. Kishe ytanich bharatayet. Why not there is a new founder for making national highway Broadway like veer Mahu dandavate (KR).

why you not give st mahamandal web booking.
i want st mahamandal web booking.
totaly fild going to front of the upgrede for like train, air, any others but st mahamandal not upgrede in if system.

Mr.Deepak Kapoor,
Vice-president & CEO of S.T,
Mumbai Central Depot,
Mumbai, Maharastra

Sir,
I am regular passanger of S.T from last 40 years.That is only for 100% safety of passangers.But last 5 years I am seeing that "bad behaviour of conductor with ladies passangers " in S.T.Because When any lady pasanger asked to conductor for seat (place in the S.T), conductor gave him a his side seat to that lady or give a seat like where his(conuctor) friend who is trevelling from that S.T, that seat will be offer to that lady.and at the night time these person(Conuctor or his friend (they all are S.T workers)do the bad work with that lady or girl, who will seated near/side with them. That lady cannot said to them because of SHAME.
I saw this TYPE of ensidance with lot of time with LADIES & GIRLS in S.T, travelling.from the S.T . Any gents asked for seat to sit him, conductor cannot give a seat:But there is any lady ore girl, who are single ore travelling with there husband or father, the only allowed to seat that lady or girl BESIDE OF HIM (CONDUCTOR) and ..This is daily routine of conductor.I saw this type of work did by conductor in S.T for MUMBAI, DEOGAD, VIJAYDURGA & KANAKAVALI DEPOT mostly.GIVE STRICT INSTRUCTIONS TO CONDUCTOR TO SEAT ON THE DRIVERS CABIN, S SEAT & TELL TO THEM THAT IT MUST BE COMPOLSORY TO THEM.

I want to notice to you that there is separate seat in new 2x2 bus, for conductor in Driver's Cabin for Conductor and you must give the strict instructions to conductor that he must be seat at on that seat only.Other wise, One Day, there will be get a news to public that conductor did the rape on ladies passanger on S.T & peolple will cannot give support to S.T to travel. .So I requested to you that give the strict warning to change the behaviour of Yours S.T staff(mostly Conducator and there colligues) & strict warning to them.

Thanks.

S.JANARDAN.

[protected]@rediffmail.com