Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I took the Asiad 2x2 bus from Satara to Mumbai Central (Bus No MH12 EF 6896) on 28th of Nov, 2010 at 4:15 p.m. from Satara. The fair from Satara to Mumbai Central is Rs. 263. I gave him Rs. 313 and conductor was not having change of Rs 50, so he said he is give my 50 bugs afterwards. After reaching to Pune I asked for my Rs. 50, however conductor refused to give it back saying he has returned everyone's money and can't give me a single penny. After fighting also he was not ready to give single rupees.

I am booking a ticket of (PUNE)Pune to (JLG)Jalgaon night express(time 18:31 Pm) bus Ticket no 14(G)
Travel Date-03/11/2010 & Booking Date-30/10/2010.
i have allocate this ticket & make payment by SBI ATM Cum Debit Card (Card No[protected]) Payment is done with PR no[protected] But My Ticket is not Generate & also not sent on my mail id & my msrtc acount (manishzope). After that i am check same ticket avaibalality the ticket is available. So please Refund my Ticket Amount 354Rs.
Sandip P Chopade.

The Driver of Shivneri bus from Pune to Thane did not stop at Chandni Chowk.
He straight away passed me while I stood there helplessly waiving my hand trying to stop him.
This guys are pathetic.
MSRTC lacks the professionalism to operate Volvo service.
They are meant to operate this volvo service. This should be given to private companies.
This happened to me twice even though I had booked my ticket 3-4 days in advance,
I WANT MY MONEY BACK...OTHERWISE I WILL GO TO COURT

Sunil Ahire

I had booked my ticket from pune to mumbai online via msrtc.com, but since it was late nigth and an urgency to travel I did not get chance to print the ticket, instead i saved the ticket in my laptop. Despite giving a proper ticket number and seat number the bus conductor did not agree. My place of boarding was parihar chowk, the driver instead of taking me took another passenger for the same seat and made money out of it, I then demanded a justice, but he yelled at me and made me cry, then he told you need to pay again for the seat u booked since i did not have a hard copy of the prinout. I dont understand the point in online booking, why the hell govt have this stupid system it means they dont understand that for some reason a person could not print it out they dont understand the meaning of online booking. I also asked him to check my name in the list and check my ticket name and check my passport for identity if they feel its fraud still the condutor did not listen and he took again 250 from me for the same seat.

this is with regards to my stolen bag incident which happened while i boarded the first volvo from pune to Mumbai where i lost all my certificates marksheets passports mobile phones clothes and other articles worth close to 2 lakh rupees and i suspect a strong involvement of the driver The Volvo Bus in which this incident happened beared the number MH 11 T 9241 I had a confirmed flight from bombay to Delhi along with my wife which also went a waste as we couldnt board it as we had to lodge the complaint which took all day long my bus tkt numbers were 020047 and 020048 dated 1st September booked at 5 36am the bus drivers name is Suresh Dichukle and his mobile number is [protected] i need help the driver is summoned to nerul police station but is not showing up;
regards;
rohit ([protected])

Dear Sir,
My mother age 64 years had to travel urgently to Mumbai (Mulund) and I made a full fare reservation for her on the net and arranged for the ticket on the Bus.
For want of ID proof of a 64 years aged lady was demanded to pay for the entire fare amount.
While she was travelling from Pune to Mumbai on 23-08-10 by MH 43 -- 2200 bus to thane the lady conductor has insisted her for it and forced her to buy another ticket by paying the full amount.
I dont understand is this a way to behave with a senoir citizen travelling alone and that too a lady.
At one end you grant discounts for Senior citizens and here is a case where you charge her double for want of ID proof which is only for security purpose to which I agree but what is the fun harrasing and charging an old lady travelling alone.

I would appreciate that MSRTC looks into the matter and does justice to people like my mother. Also I would like to have a refund for the same.

Also there is a complain that I wanted to make on your website which allows only 4000 character but generates an error with just 500 Caracters.

Will really appreciate to receive a positive response on the complain made.

Vimal S. Chavda
D2 - 202,m Sun Empire,
Anand Nagar, Pune 411051.
[protected]

Shivneri is far more better comapare to Neeta Volvo
i am having v good experience with Shivneri, too spacious, comfortable seating and good air condition....
prefer shivenri compare to any other travels or especially Neeta..........

Sir / Madam

On 13.06.10 we travelled from Chinchwad to Khopoli
By MSRTC Pune - Murud ST.We reached at khopoli at 17:00. We requested to conductor to stop the Bus at Khopoli Shilphata bus stop were all bus stopped regurally which are going towards Mumbai, Thane & Panvel side. He refused to stop & arrogently said that shilphata bus stop is not for Alibaug or Roha side buses
Kindly allowd to stop for all buses at Khopoli shilphata stop

Sir,

On 28th May'10, I was travelling from Aurangabad to Nagpur in my car (MH14 BX 9689) along with my wife and daughters to see my Mother-in-law who is admitted in Hospital at Nagpur. At @ 8.45 am, Buldhana - Jalna bus bearing no. MH12 AJ 9454 crossed us near Deolgaonraja. In front of my car, one TRAX vehicle came in front of the bus and stopped the bus. Due to this the bus driver was angry. Then the trax driver took the car aside and went on his way. During this incident, I took my car extreme left and waited for clearance of the bus. But the bus driver dashed my car at the rear RH side and damaged my car deliberately (Damage photos are attached) and took the bus fast to ran away. The driver has done this wrong act even if I am at no fault. I think this act of the driver is very dangerous and may damage the society and people.
I request to take the appropriate action against this driver to save the society.

Regards,
Sanjay Yedatkar
Pune
[protected]

Hi,
I am Dr.Anisha Nerurkar, I used the MUMBAI- PANJIM Shivneri on the 23/05/10 from Dadar to Kudal and then on 26/05/10 from Kudal to Dadar. On both the occasions i was dissappointed. I had my ticket issued till Kudal but i was asked to get down on the Mumbai Goa high-way, way before the ST bus stop for Kudal .Then for my return journey they could not inform me about the boarding point, I had to spend half a day running to the depot manager and the controller asking them to settle the issue, and the answer that I received was that its a new bus service and they had not yet finalised the point.Finally the bus was brought to the Kudal ST bus depot for that day through the co-ordination of the depot managers of Kudal and Sawantwadi.This is not the way a state transport should be working, where the ticket is issued but no boarding point is fixed.

ON 11/04/2010 ALL BUSES WAS WITHDRAWN BY VASAI DEPOT(MSRTC)-D.M.ALL OTHER TRANSPORT SYSTEM WERE RUNNING SMOOTHLY HOWEVER STAFF AND DEPOT MANAGER DIDN'T CARE FOR LOCAL AND VILLAGE PUBLIC TO RUN THE BUSES. FURTHER THE DRIVERS AND CONDUCTORS ARE NEVER STOPPING BUS AT MIDDLE STOP AND THE DEPOT IN CHARGE NEVER TAKING ANY ACTION ON COMPLAINT.

Respected sir


As you know that lot of people including students, working women, businessmen and general regular working people are travelling to mumbai on daily basis..


by this mail i am requesting you to start new buses from pen depot at morning 7.00am, 7.30am, 8.00am, and 8.30am


i want to let u know that approximately 300-500 people are travelling daily from Pen city towards mumbai and navi Mumbai .


lot of students, employees, working women, businessmen found it very difficult to get bus on time..
they got always late just because of non availability of Buses..


also currently their are only two buses are available @ 7.15am (pen-mumbai) and @8.45am (Pen boriwali) for pen passengers..


buses came from alibag, roha, etc. side are already full everytime so no one from pen can get place to sit atleast.


so i am requesting you to start atleast three to four more buses for mumbai at morning time from Pen Depot itself..


another thing is that for coming back to pen.. bus frequency is not sufficient..


we have only option of either thane-alibag, mumbai-shrivardhan or mumbai-sasavane buses..as asiad buses never accept monthly passes..


these all buses already got full at Mumbai central, Sion and vashi stop..


again all the passengers have to face the rush while getting back to home from office/college..


Every day at panvel stand you will see lot of rush especially at evening time..


so kindly do the needfull and start sufficient bus service from Pen Depot and for Pen Passengers.


Hope you will understand our inconvenience and help us to get better travelling on time.

Dear Sir/Madam,

This is to inform you that the management by the mahableshwar depot by mr. kulkarni & his junior mr. kamble is not fit for the job. I have reached to mahableshwar on 31st december 2009 at 14.30hrs in afternoon & have to go at lingmala by mahableshwar to satara route wia medha marg bus, but till 16.45hrs not a single vehicle has been left by the depot incharge on this route. Three buses came from satara to mableshwar wia medha route & when asked the driver they said we are going to depot for rest. lastly at 16.45hrs i went to speak to mr. kamble & he told me that we are not there here to send bus from our depot, but outside buses are late then wat we can do. Our depot incharge have told us not to send any buses from our depot for this route let outside bus come, & started using abusing langauge. I would really appreciate if you improve the buses on this route becoz from mahableshwar to wai on every 5-10 minutes one bus are there but from mahableshwar to satara via medha route the buses are on 1hrs or late then that. Please do transfer of mr. kulkarni who not even come & see the people problem on this route & mr. kamble who dont have manners to talk.

Regards,

Nilesh B Bhandare.
Malad (west)
[protected]/[protected].

dear sir
now panvel is developing as a subarban of mumbai. peoples like to come from mumbai,new mumbai,thane kalyan by train and then proceed ahead by bus.i am staying in alibag i have observed that there is no single bus from panvel to alibag and toward murud at 6.30p.m. to 8.30 p.m. this the time of heavy rush of public going towards alibag so pl.make immediate arrangement of the buses on this route.
there is no any bus from karjat to alibag after 5 p.m. which is very inconvinient to travel from karjat to alibag at evening time so pl.start a bus at 8 p.m. so any person can return by completing his work comfortably

dear sir
the govt. has declared the concession in fare for senior citizen in maharashtra road transport buses. if we sit in any bus of raigad district depot we are charged concessional fare but if any bus is coming from mumbai/pune/kalyan depot we are not getting the concessional fare. when all the buses are of the msrtc then why there is descremination in fare for senior citizen

DEAR SIR/MADAM,

I WOULD LIKE TO BRING TO YOUR KIND NOTCE REGARDING HALTING OF SEMI LUXURY BUSES AT UNHYGIENIC RESTAURANT FOR LUNCH/DINNER.
I WITH MY HUSBAND WAS TRAVELING FROM KOLHAPUR TO MUMBAI ON 26/12/2009 BY MSRTC SEMI LUXURY BUS N0 MH14 BT 0029(KOLHAPUR-ARNALA)WHICH LEFT KOLHAPUR AT 6.15 PM.THE BUS HALTED AT HOTEL RAIGAD INN(NR.SURUR PHATA)AT 9.30 PM. THIS PARTICULAR HOTEL IS A RESTAURANT AND BAR. THE FOOD SERVED HERE IS VERY BAD AND UNHYGIENIC AND EXPENSIVE ALSO. THE SERVICE IS VERY BAD. THERE ARE NO PROPER TOILETS IN THIS HOTEL.ALSO THE STAFF IS VERY ARROGANT.
THERE ARE MANY GOOD HOTELS IN NEAR BY ARE FOR EX. ABHIRUCHI HOTEL WHICH SERVES EXCELLENT MAHARASHTRIAN FOOD AND IT IS RESONABLE.
AT THAT PARTICULAR TIME THERE WERE ALMOST 5 MSRTC BUSES AT RAIGAD INN HOTEL. I WOULD LIKE TO KNOW IF THIS IS A OFFICIAL HOTEL RECOGNIZED BY MSRTC FOR LUNCH/DINNER. I AM A FREQUENT TRAVELLER AND HAVE EXPERIENCED THIS MANY TIMES AND ALSO COMPLAINED TO THE CONDUCTOR BUT NO ACTION HAS BEEN TAKEN.
I HOPE THE NECESSARY ACTION WOULD BE TAKEN AS SOON AS POSSIBLE.

THANKING YOU
MANISHA SHINDE

Dear Sir,

I am Travelling regulary from Umred to Chakrighat (Virangana steel) By janata Bus on 8.00AM, Everyday it stops on request stop. But this monday dated 16/11/2009 the conductor & Driver changed, the conductor should not stop on request stop also communicate in rough tone. He asked to complaint any body, he donot worry.

This will happened every monday & When regular condustor changed.

The bust left every day from Umred Agar on 8.00AM

Hello Sir / Madam,

I had taken reservation ticket of Shivneri Volvo bus from Swargate, Pune to Thane via Kalwa.
Date and time of journey
08/11/2009 19:45

But, the bus changed the route and went via Mulund.
I asked the conductor about the same then he replied, there was no stop at Kalwa for Volvo bus.

If this is the case, then why reservation window issued me a ticket for Kalwa?

I lost most of my valuable time and money.
Please do some action against the same.

Note:- The Reservation ticket is attached.

With best regards,
Omkar Bhambure

[protected]:
6PM : I am waiting in a queue for Pune to Dadar Shivneri Volvo at Pune Station.

8:30PM : I get the ticket @ 225/-, board the bus.

9:30PM : Near Pimpri(Outskirts of Pune), there is a sound like a burst at the rear of the bus. Driver is least bothered about it.

10:00PM : Bus reaches Shree Gurudev drive-in(first food mall after crossing PUNE Toll). Passengers use mobile phone lights to see the condition of the tyre.

CONDITION OF THE TYRE: Outer rubber of the LEFT-REAR-TYRE is bruised to such an extent that the inner Amuminium coils of the TYRE are clearly visible. Moreover there was a slit in the tyre through which the inner tube was clearly visible. THERE IS NO SPARE TYRE IN THE BUS!!

10:30PM : about 20 Passengers refuse to board the bus to proceed the to “ghats of Lonavla” upto Mumbai, fearing the BUS has to meet with an accident. Passengers demand a spare tyre to be sent to the foodmall / an empty Volovo be sent from PUNE.

10:35PM : Driver is relentless and still wants to proceed to Mumbai in the same condition. Passengers call MSRTC office in Pune just to hear reluctant answers from the MSRTC office personnel. 10 passengers sitting inside the volvo do not care about their lives and lives of others sitting with them and want to proceed just on 1-left-rear-tyre.

11:00PM : I call the PUNE-MUMBAI accident help line, telling them about the current situation and the heat building up between passengers sitting in the bus and passengers refusing to board the bus.

11:15PM : IRB officials arrive at the scene and warn the driver to move the bus without changing the tyre. Driver says the next volvo will not arrive at the drive in before 7:00AM next morning!

Result: 50 People are stranded at the food mall till dawn!.

How I reached mumbai:

1:00AM : Took lift in a private minibus up to KALAMBOLI circle (PANVEL). Poor guy took just 30Rs realizing the situation that I was in. On my way to Panvel, booked a MEERU cab from KALAMBOLI(circle) to VIKHROLI --- COST = 600RS!!!!

3:00AM : I reach home SAFELY!! Thanks to government transport!

Dear Sir/Madam;
I want to lodge a complaint against MSRTC bus conductor for sexual harassment.

Bus Details :
depo - Dapoli
bus name - Dapoli - Pune [via Mahad]
no - MH20 D8451

On 13 Sept 2009, my friend and I took this bus from Mahad at 11.30 PM
My friend sat near the bus conducter. He troubled and sexually harassed her.
so she left that seat and we both sat in a single seat for whole journey!
I have no words to explain that dirty situation. I hope that you will take the strict action against it ,
so that girls will feel safe to travel by MSRTC.

to identify the coductor-
he is a fat person with beard.