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Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

www.msrtc.gov.in
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Updated: Nov 28, 2025
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Bad 😕 It seems that Maharashtra State Road Transport Corporation [MSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 16

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A
[email protected]
Apr 28, 2023
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Transaction Details
Merchant Name: MAHARASHTRA STATE ROAD TRANSPORT CORPORATION
The charge will appear on your credit card / Account statement as MAHARASHTRA STATE ROAD TRANSPORT CORPORATION

Transaction Date & Time [protected]T14:21:15
Merchant Transaction Reference No. [protected]
Atom Transaction Reference No. [protected]
Payment Mode CC
Bank Name ICICI Bank
Amount 885.00
Customer Name ASHOK THORAT
Customer Email Id [protected]@rubaloy.com

Transaction Status Success
Status Desc TRANSACTION IS SUCCESSFUL
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    A
    [email protected]
    Apr 28, 2023
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    Address: mumbai

    Transaction Details
    Merchant Name: MAHARASHTRA STATE ROAD TRANSPORT CORPORATION
    The charge will appear on your credit card / Account statement as MAHARASHTRA STATE ROAD TRANSPORT CORPORATION

    Transaction Date & Time [protected]T15:37:24
    Merchant Transaction Reference No. [protected]
    Atom Transaction Reference No. [protected]
    Payment Mode CC
    Bank Name ICICI Bank
    Amount 740.00
    Customer Name ASHOK THORAT
    Customer Email Id [protected]@rubaloy.com

    Transaction Status Success
    Status Desc TRANSACTION IS SUCCESSFUL
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      A
      [email protected]
      Apr 28, 2023
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      Address: Mumbai

      Transaction Details
      Merchant Name: MAHARASHTRA STATE ROAD TRANSPORT CORPORATION
      The charge will appear on your credit card / Account statement as MAHARASHTRA STATE ROAD TRANSPORT CORPORATION

      Transaction Date & Time [protected]T14:52:06
      Merchant Transaction Reference No. [protected]
      Atom Transaction Reference No. [protected]
      Payment Mode CC
      Bank Name ICICI Bank
      Amount 740.00
      Customer Name ASHOK THORAT
      Customer Email Id [protected]@rubaloy.com

      Transaction Status Success
      Status Desc TRANSACTION IS SUCCESSFUL
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        D
        DevendraGosavi
        Apr 28, 2023
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        Ticket not booked but money deducted through my Phonepe UPI id

        Dear msrtc team,
        I am Devendra Gosavi writing to you asking the refund of an amount deducted while doing transaction on msrtc website on 28.04.2023. I made 2nd transaction throught the Phonepe UPI id [protected]@ybl Total amount deducted was Rs.625 I was doing the booking from Nashik Fata, Pune to Nandurbar of Night express bus. Departure timing from shivajinagar is 18:30pm. Seat number tried to book was 18. After doing the transaction...
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        D
        DevendraGosavi
        Apr 28, 2023
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        Transaction done.. but ticket not generate so please refund my reservation money to my account

        Dear msrtc team,
        I am Devendra Gosavi writing to you asking the refund of an amount deducted while doing transaction on msrtc website on 27.04.2023. I made transaction throught the HSBC credit card (card holder name- Devendra Gosavi). Total amount deducted was Rs.629.68. I was doing the booking from Nashik Fata, Pune to Nandurbar of Night express bus. Departure timing from shivajinagar is 18:30pm. Seat number tried to book was 15. After doing the transaction message appeared on screen was booking time over. Time of booking was around 11:30-11.45pm.
        So kindly look into this matter and please initiate my refund.
        Regards,
        Devendra Gosavi
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          G
          gauri gundawar
          Apr 27, 2023
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          I have booked ticket for travelling from pune to Yavatmal from msrtc official website.
          The money is deducted from my bank account but I didn't get the ticket or any receipt and also ticket is not displayed in my tickets section.
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            A
            Akshaykarande
            Apr 26, 2023
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            My msrtc user name is Vishwa1233
            I have booked tickets for 27th april. From pune (swargate) to solapur yesterday (25/4/2023) at 8-9 am.
            I have booked teo seats for swargate to akkalkot via mohol bus and ticket number is 15, 16.
            So i have done the payment for both the seat vai ntt data payment gateway from upi. Money has been debited but tickets are not booked.
            Please help me for the refund and let ne know the needful to do.
            C. N. [protected] please call me.
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              S
              sunil warik
              Apr 25, 2023
              Apr 25, 2023
              This thread was updated on Apr 25, 2023
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              Address: [email protected]

              Transaction done.. but ticket not generate so please my reservation money refund my account

              Dear msrtc team,
              I am Sunil Warik writing to you asking the refund of an amount deducted while doing transaction on msrtc website on 24.03.2023
              MSRTC Website online payment to Scan Barcode On Paytm on[protected]
              Amount deducted but ticket not generated.
              Below are the detail
              1. While booking a ticket for 5 passenger, I entered my details and payment done of rupees. But ticket not generate

              Rs. 1825/- Not Refund
              +1 photos
              Apr 25, 2023
              Complaint marked as Resolved 
              View replies
              Resolved I Got My Money Rs 1825/-
              Thank You Sir
              Reply
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                S
                sunil warik
                Apr 25, 2023
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                Address: [email protected]

                Dear msrtc team,
                I am Sunil Warik writing to you asking the refund of an amount deducted while doing transaction on msrtc website on 24.03.2023
                MSRTC Website online payment to Scan Barcode On Paytm on[protected]
                Amount deducted but ticket not generated.
                Below are the detail
                1. While booking a ticket for 5 passenger, I entered my details and payment done of rupees. But ticket not generate

                One Month Over There is no Refund Money 1825/-
                +1 photos
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                  V
                  VYANKATESH1
                  Apr 25, 2023
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                  Hello,
                  I booked ticket for two people from Kalyan to Beed (28/04/2023), for seat no. 9, 10. I did payment of 805 Rs. through BillDesk Payment (UPI ID = msrtc.[protected]@hdfcbank). After money is debited it directly bring me on home page, but on My Ticket option it showing NO Ticket Details Available.
                  Please solve these Problem soon.
                  Thank You,
                  Vyankatesh.
                  +1 photos
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                    M
                    Mukta Narwade
                    Apr 25, 2023
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                    Address: Nimgaon sawa tal junnar dist pune

                    I booked ticket of 1 person and the money is debited from my account but the ticket are not confirmed plz refund my money
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                      A
                      Akshaykarande
                      Apr 25, 2023
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                      I have booked tickets from msrtc website. Tickets for swargate to solapur 27/4/2023 and time is 11.00 pm.
                      I have booked 2 tickets woth seat no 15-16. Made a payment vai payment ntt data payment gateway from my upi. I have received payment is done email from ntt data admin. Still waiting to see my tickets in my profile.
                      Vishwa1233 is my msrtc username
                      And tickets booked for 2
                      Akshay karande
                      And shweta sonatakke.
                      Please update me asap
                      C.n [protected]
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                        S
                        Satish7664
                        Apr 24, 2023
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                        Maharashtra State Road Transport Corporation [Msrtc] — Payment Successful but my ticket was not generated

                        Satish7664
                        from kalyan Maharashtra
                        April 24, 2023

                        My MSRTC user id is: Satish7664
                        I have booked an MSRTC ticket from the official MSRTC website.

                        Bus booking details are as follows:
                        Kalyan to Malegaon
                        Date of Journey : 29/04/2023
                        Date of Booking:[protected], 24/04/2023
                        Boarding from: kalyan
                        Alighting to: malegaon
                        Seat number :4 seats

                        I have completed payment Rs403 and Rs
                        230 using NetBanking. I have attached is screenshot for your reference.
                        I have done from Atom payment gateway.

                        After payment the website directly got redirected to the home page instead of showing ticket details. I have not received a ticket on my mobile number as well as email id. Please send my ticket details as soon as possible. Or refund it to me immediately please.
                        Thank you
                        +1 photos
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                          J
                          Jivaraj
                          Apr 23, 2023
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                          Address: मी.पो.कुंभार्ली, ता.चिपळूण, जि.रत्नागिरी, पीन,४१५६०२

                          मी दि. २२/०४/२०२३ रोजी ट्रान्झेशन नंबर[protected] ने चिंचवड ते शिरगाव दि. २३/०५/४/३/२०२३ रोजी सकाळी ६.३०:वाजता चिंचवड स्थानकातून सुटणा-या शिवशाही बसचे दोन सीटसाठी ऑनलाईन बुकींग केले, परंतु रिझर्व्हेशन मिळताना महिलांना मिळणारी सवलतीची रक्कम मला मिळाली नाही, रिझर्व्हेशनची पूर्ण रक्कम माझ्या बॅंक खात्यातून कापून गेली, तरी विनंती कि रेल्वे रिझर्व्हेशनच्या प्रमाणै सदरची रक्कम माझ्या बॅंक खात्यात परत वर्ग करावी ही विनंती
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                            A
                            Ak184
                            Apr 22, 2023
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                            I was booking tickets for journey from Shriaimpur to Pune. Money was deducted but the tickets haven’t been booked.
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                              C
                              cigiuparkar
                              from Navi Mumbai, Maharashtra
                              Apr 20, 2023
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                              Address: maharashtra

                              Hello,

                              I had book the ticket from vijaydurg to borivali through guest account. Now i want to cancel ticket to as per suggested by msrtc site first make account of same mail id then you can cancel. I had created the account but still cannot see the booked ticket to cancel in my account history. How can i cancel ticket and get refund?

                              Msrtc toll free no or customer care mail id didn't reply why started the unused services to do the harassment of people.

                              Please provide the solution early as possible.
                              trip number: snd00092033
                              ticket number: 46575943
                              +1 photos
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                                S
                                Sandoz35
                                Apr 17, 2023
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                                I had done online ticket booking from Paytm wallet on dtd. 21st Feb, 2023.
                                my amount got deducted however tickets were not booked.
                                transaction id: [protected].
                                i had contacted to Trimax Paytm care. they just simply written a single line mail to Paytm for which no reply received from the Paytm team,
                                kindly resolve the issue.
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                                  Y
                                  Yukta09
                                  from Thane, Maharashtra
                                  Apr 17, 2023
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                                  Address: Thane

                                  Merchant Name: MAHARASHTRA STATE ROAD TRANSPORT CORPORATION
                                  The charge will appear on your credit card / Account statement as MAHARASHTRA STATE ROAD TRANSPORT CORPORATION
                                  Transaction Date & Time [protected]T14:02:51
                                  Merchant Transaction Reference No. [protected]
                                  Atom Transaction Reference No. [protected]
                                  Payment Mode UP
                                  Bank Name ICICI Bank
                                  Amount 380.00
                                  Customer Name yukta shirkar & sonali shengale
                                  Customer Email Id [protected]@gmail.com
                                  Transaction Status Success
                                  Status Desc APPROVED OR COMPLETED SUCCESSFULLY
                                  +1 photos
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                                    N
                                    natess1994
                                    from Nalasopara, Maharashtra
                                    Apr 17, 2023
                                    Apr 24, 2023
                                    This thread was updated on Apr 24, 2023
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                                    Website: msrtc.maharashtra.gov.in

                                    I have cancel my ticket on 10 FEB 2022 but till date refund not recived and customer care syaing issue with paytm and we aretaking folloup with them.
                                    I had esaclated this matter to higher authority of MSRTC but no one give reply to me is that ID is exist??
                                    Also in todays digital word more than 2 months required to refund the money??

                                    Ticket Number[protected]
                                    Cancel Voucher NUmber[protected]

                                    Mobile NUmber-[protected]
                                    [protected]@gmail.com
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                                    Any Update
                                    Reply
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                                      O
                                      Onkar Khairnar
                                      Apr 16, 2023
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                                      I have payed 475 to msrtc using app but it still asking me to pay again. Should I ask for refund or show the payment to the desk .
                                      Please help.
                                      +2 photos
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