Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I have booked tickets from msrtc online website. Money also deducted from my account but I haven't received any tickets from msrtc.

I have booked e-ticket via atom (Msrtc booking window) yesterday. I used UPI while booking a ticket. Total amount rs.180/- cut from my bank account.
(Merchant transaction no - [protected])
(Atom transaction no- [protected])
(Transaction status - success)
I checked "my tickets"on msrtc web site, but ticket status was not available nor i have received booking confirmation sms/mail.
I checked the "availability of the seats" which i have booked, but, it was showing seats are available on msrtc site even after my booking.

Requesting refund for the transactions.

Respected Sir/Madam, I have booked a ticket from Nashik Mahamarg Bus Stand to Baroda. It charged me around 415/- only. I made a payment regarding the same and it was successful. But I have not received the E ticket. I am attaching the screenshot of the respective transaction made by me.
Kindly do the needful as soon as possible or else refund me the amount.
My USER ID is: ANIKETSANGAR

Date: 11th May, 2023
Time: Between 4:30 pm to 5:00pm
Place: State Highway 27, Pune Ahmednagar Highway, between Kharadi bypass and Phoenix Marketcity signal.

The Shivshahi bus overtook me riding on a two-wheeler (MH12 RX 2708) from the right side near the HP petrol pump and on purpose veered the bus on the left to block my movement along with other vehicles on left side. Since the road was straight and with some traffic, i was able to reach the bus close again. This time i went on the right side front wheel of the bus to tell the driver to driver properly. Seeing me, the driver drove the bus in such extreme right side that in a matter of few seconds I would have been crushed between the walls of the BRTS bus stop (on my right) and the bus (on my left). Frightened, i shouted aloud and he veered the bus to the extreme left side of the road. This BRTS lane is at the Phoenix signal on the same road.

I want to raise a complain since this driver deliberately wanted to have me killed by accident, since I rode back to question him and his way of driving rashly on a semi-crowded road.

The road would be equipped with cameras and I am sure with the given timeframe you would be able to track the bus as well as the driver. It is important that this active road-rage displayed by drivers from state owned buses be curtailed.

I have booked e-ticket today on 11/05/23 on 10:18 Am. form Pune (Hinjewadi FATA) to Mumbai ( Dadar east )
Bus name and time -- 12/05/23 Shivneri Ac at 5:15am

I used UPI ( Phone pay ) while booking a ticket. Total amount 1155/- cut from my bank account.

I checked "my tickets"on msrtc web site, but ticket status was not available nor i have received booking confirmation sms.

I checked the "availability of the seats" which i have booked, seat no.s 21, 22, & 27 but, it was showing seats are available on msrtc site even after my booking.

Pls refund my booking amount as soon as possible

Regards/Arpit yadav
User id -- arpity213 (Msrtc)

I have booked my ticket today from kharghar to chandgad for date 19 may 2023 and seat 16 & 17 . I have made txn by billdesk using phone pay upi, payment done but ticket not booked
Kindly Resolve as soon as possible.

loginid : vishnuan

On 09th May 2023, I booked 3 tickets (1 Male + 2 Female) online via MSRTC website for 12.00 PM AC Shivneri Bus on 10th May 2023 for journey from Borivali (Nancy Colony Bus Stand to Chandni Chowk Pune. Transaction was successful and an amount of INR 1, 260/- was deducted from my Google Pay Account (Transaction ID[protected] dated 09th May 2023). However, tickets were not generated and sent to my email address. We reported for the journey on 10th may2023 and also checked with conductor as well as in Booking office about tickets. As per them ticket was not generated due to technical issue and advised to make amount refund request. So, I was required to buy the ticket again for that journey. Kindl arrange support to arrange refund of said amount.

I have booked ticket for seat no 5 in shivneri bus for 15th May 2023 payment got debited but ticket not booked same I tried again and again the payment got debited and ticket was not issued. Please refund my money

Transaction was UPi. Transaction no 1 [protected] txn no[protected]

I tried to book ticket twice today, 9th may, 2023 at around 20:10 PM with following details:

login ID: RAHULVAR1993
From: Dapoli
To: Chandani Chwok(CWK)
Bus Time: 7:30
1st TransactionID(UTR):[protected]
2nd TransactionID(UTR):[protected]
Amount: 230+230 = 460/-

I have attached screenshot for your reference.

The amount was deducted from my Union Bank of India Account in both transaction but the ticket was not booked as the page displaying ticket and intimating passenger to print, did not appear.

Also the ticket was not available in My Tickets.
Please help me to refund my deducted amount.

Regards,
Rohit Varma
([protected])

Address: AIROLI

Maharashtra

I tried to book ticket today, [protected] Time with following details

login ID: vats9090

From
To RABALE POLICE STN Bus: 04:30 THANE TO JAMB

Seats Number: 19.20, 21 22

I have booked e-ticket via atomech (Msrtc booking window) . I used debit card while booking a ticket. Total amount rs.- 2045.00/- cut from my bank account.

ransaction Details
Merchant Name: MAHARASHTRA STATE ROAD TRANSPORT CORPORATION
The charge will appear on your credit card / Account statement as MAHARASHTRA STATE ROAD TRANSPORT CORPORATION

Transaction Date & Time [protected]T09:52:31
Merchant Transaction Reference No. [protected]
Atom Transaction Reference No. [protected]
Payment Mode DC
Bank Name ICICI Bank
Amount 2045.00
Customer Name PRASHANT KAMBLE
Customer Email Id p[protected]@gmail.com

Transaction Status Success
Status Desc TRANSACTION IS SUCCESSFUL

I checked "my tickets"on msrtc web site, but ticket status was not available nor i have received booking confirmation sms.
I checked the "availability of the seats" which i have booked, but, it was showing seats are available on msrtc site even after my booking.
Also the ticket was not available in My Tickets.
I have sent emails Contact Number :
Support Contact Number- [protected]

Hi Team,
I tried to book ticket on 06.5.2023
From : Khed- Ratnagiri
To: Chinchwad
BUS : 21.30, Ordinary Sleeper, Khed - Chinchwad

SEAT 37, 38, 39
I have booked e-ticket while booking a ticket. Total amount Rs.921.86-debited to my Credit Card ending -1268 at atom

Payment Mode: Credit Card
Bank Name - SBI - Tata Credit Card
Amount Rs: 921.86
Customer Name : Suhas Kadam
Transaction Status : Not Complete

I checked "my tickets"on Msrtc web site, but ticket status was not available nor i have received booking confirmation sms.
I checked the "availability of the seats" which i have booked, but, it was showing seats are available on Msrtc site even after my booking.
I booked the same seats for 2nd time, and again Rs.921.86 Debited to my Credit card.
Requesting refund for 1st transaction the transactions

Today 9/5/23 I have booked a MSRTC Bus Ticket From Borivali - Swargate Pune Dated 10/05/23 at 4.30pm in the name of[protected]KESTIKAR & Paid an Amount of Rs. 171.27 via Bill Desk but I have not Received a Bus Ticket.
Hence I request you to Please Issue / Send me a Confirm Bus Tkt of Seat No. 5 of Borivali - Swargate Pune Bus Dated 10/05/23 at 4.30pm
Thanks
Satish kestikar
[protected].

Address: AIROLI

Maharashtra

I tried to book ticket today, [protected] Time with following details

login ID: vats9090

From
To RABALE POLICE STN Bus: 04:30 THANE TO SOLAPUR

Seats Number: 13, 14

I have booked e-ticket via atomech (Msrtc booking window) . I used debit card while booking a ticket. Total amount rs.-590/- cut from my bank account.

Merchant Name: MAHARASHTRA STATE ROAD TRANSPORT CORPORATION
The charge will appear on your credit card / Account statement as MAHARASHTRA STATE ROAD TRANSPORT CORPORATION

Transaction Date & Time [protected]T20:22:08
Merchant Transaction Reference No. [protected]
Atom Transaction Reference No. [protected]
Payment Mode DC
Bank Name state bank of india
Amount 590.00
Customer Name PRASHANT KAMBLE
Customer Email Id

Transaction Status Success
Status Desc TRANSACTION IS SUCCESSFUL

I checked "my tickets"on msrtc web site, but ticket status was not available nor i have received booking confirmation sms.
I checked the "availability of the seats" which i have booked, but, it was showing seats are available on msrtc site even after my booking.
Also the ticket was not available in My Tickets.
I have sent emails Contact Number :
Support Contact Number- [protected]

I tried to book tickets for Shivneri ( 9th May 5:30 am Swargate to Borivali), from Pune to Mumbai, on 7th May 2023 (Seat 9) and 8th May 2023 (Seat 32). In both attempts Rs 307.28/- was charged on my credit card. However, I did not receive any ticket in both attempts. I cannot see any tickets under MyTicket section. Please help me in getting the amount refunded.

I was travelling at night 10.30pm from karjat bus on 07/05/2023.Ticket amount was 25/-.Both o[censored]s not having change. I and driver told him give writing on ticket for 75/-.But he taken my bag and also picked my hand and try to throw out me from bus. It's horrible may he want to threaten me as no passenger in bus.

On Sunday 7th May I had reserved one sit in ST bus from Mahad to Borivali Nancy Colony. My ticket number is 46887440. The bus was going to depart at 2 pm from Mahad and I was going to sit in lonere which is on the way back to its destination. Lonere is not that far from Mahad I was expecting bus around till 2.30 but the bus didn't arrive till 4.22 I was waiting for the bus for more than 2 hours in the hot summer days with my bags. I have paid 115 rs full in cash for the service which I didn't get. I request you to return my money as soon as possible.

I had booked a ticket through mobile app, of Shivneri from SWARGATE Pune to Thane, of 10 am on 7th May. As per schedule the route is through Cape Gemini but the bus went through Airoli. There were no traffic at all on the route. Even though the bus was late by one and half hour.

At SWARGATE depo our phone calls are never answered.

My name Bharati Ingale
My ticket number 46800577

Dear Sir
This is to bring to your notice that we had booked e. Tickets as per below details -
Boarding point - Swargate, Pune
Destination - Sangli
No.of passengers - 03
Date of travel - 06/05/2023
Ticket No.[protected]/741791/[protected]
Bus service type - Shivshahi AC seater(2x2)
Booked - Online through Amazon App

Kindly note that we reached boarding point but in absence of any announcement at Swargate bus stop, we missed the bus and had to later on travel in an ordinary bus no. MH 20 BT 1268, causing lots of inconvenience.
Please arrange refund of differential fare ASAP.
Thanks n regards

C S Joshi
Mob : [protected]

My name is Prachi. I was travelling from nagpur to akola by shivshahi (F647DA)we boarded from nagpur i was with a child. After a while the conductor said the seats are booked and we can only travel upto amravati. As soon as i said that he should have informed earlier so that we didnt board the bus he began to misbehave and told us to leave the seat and stand. I had to leave the bus at amravati station at night time.It was a horrible experience. Staff should respect and behave properly with tge pasengers.

Travelling from Goa (panjim) to Pune, a long journey and the charging ports of the bus dont work even when they have the service of plugpoints. Bus No. Mh14 GU2448
3-4hr journey is fine but this is 10hrs + journey