Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Sadar bus no MH20 Bl 2977
date=[protected]
aaj sakali 7.30 vajta gondavle boisar hya bus madhe pravas karat hoto ..pravas karaltana mala ek disun aale ki jya thikani mi baslo hoto seat no 23 24..tya thankani hat thevyala stand hote.. parantu tya stand la rubber grip nvahte.. tyamule bahutek vela te hatala lagte..mothi ija hovu naye mnun vinanti karto ki pratek bus madhe stand chake karun tyavr rubber grip basvun ghene.. ashi vinati
boisar aagar

I want to file a complaint against a bus conductor, an incident that occurred with me yesterday, i.e. on 31/10/2022. I was travelling to Alibaug from Thane CBS. The fare amounted to be ₹310, for two passengers. I gave the conductor ₹510 and he returned me ₹200 in denominations of 2 hundred rupee notes. But after a while, he came to me and started arguing that he gave me 3notes of ₹100 by mistake. I said him that he hadn't, but he did not listen and even checked my wallet. I want to know that who gave a bus conductor, the right to check a passenger's wallet? I had a 100rupee note already with me, which I took from my home, but the conductor on checking the wallet said that I have 3hundred rupee notes, that means that he was correct and he took a 100 rupee note from me forcefully. On asking about how could he do such, he said me to not to act smart otherwise he would slap me and get me down from the bus. Is this behavior acceptable at any cost? Are these the people at a passenger's service and Is this the service of MSRTC? The issue is not of 100 rupees, the issue is of the behavior and his acts which is not acceptable. He proved me wrong and as a thief in front of the public. I don't care for the money, but I do care for my respect. I have the bus details with me and I am attaching the pic of ticket as well. I request you to take strict action against such employee as soon as possible. I hope that my complaint would be resolved at the earliest and that proper and strict action should be taken against that bus conductor.
Bus route- Nalasopara to Murud via Alibaug, Pen
Bus number- MH-07/C-7415

This happened near kalyan railway station near bus depot at 1 November 2022 9:20 am driver was giving bad words n fighting with me for no reason and snatched my phone when i was taking pictures of him i reached to the msrtc office kalyan but they took no action MH 03 CU 7946

I travel to office daily from Gadhinglaj-Ajra bus leaving at 9.00 am but the Gadhinglaj-Ajra bus leaving at 9.00 am never arrives on time so I am not able to reach office on time due to which I get late mark. After complaining about this to the depot manager, nothing has changed.
Like I was inconvenienced, my fellow travelers are suffering from this.
As per my overall experience Gadhinglaj Depot and Ajra Depot are not paying attention to the bus time table but it should be discussed accordingly.

Good evening sir
My self akash jethe i booked online ticket beed to Mumbai on 29/10/2022
From MSRTC website payment was done Rs 920 payment message received Atom Transaction Reference No. for this payment is [protected]
But ticket was not booked I have to pay again for travel
I have suffered very stressful situations
I didn't received refund of my paid amount
I want refund of my paid amount Rs 920
Plz needful for us

Thanking you
Akash jethe

Hi, My name is Purvi, I am a student and an intern. I was travelling from Nashik to Pune.Booked my ticket online for the 2:40pm bus which was supposed to reach by 8:00pm.Bus number MH OS EM 1296The bus failed on the way at 4:30.The replacement bus was going to reach at 6:30 which means I would have reached by 1:00-2:00 am at night.As a solo female traveller its extremely unsafe and I had to find a return bus on highway back to nasik.This is the 4th time in past 3 months the bus has failed.I paid 520rs for the ticket.50 for the bus to nasik and again 50 to reach home. The transport has become extremely unreliable. I would like a refund or another ticket . I cannot afford two tickets for the same trip. Please help.

I tried to book ticket yesterday 29-Oct for the below details

User Id: shahabhi
Bus booking Details:
Date - 30-Oct-2022
Bus: Pune-Kopargaon 2PM shivshahi
Seat: 11, 12

The amount was deducted from my AXIS Bank Credit card but the ticket was not booked as the page displaying ticket and intimating passenger to print, did not appear.

Also the ticket is not available in My Tickets.

My MSRTC registered Mobile number is [protected]
Email ID is rajan.[protected]@gmail.com

It has been more than six months now and I have not received a refund yet for the failed transaction.

Please assist.

ticket booking at:
[protected]:31:54.0 FAILED

Hi,

I was booked a ticket on 30th oct 2022 from Sangli to Pune. I tried to cancel my ticket multiple times before 2 days, due to medical emergency. It is not allowing me to cancellation or rescheduling. I respect the policy the red bus has on cancellation charges, atleast deduct the charges and send me the remaining amount. It is disappointing that few are able to cancel for few it depends on the operator policy. Please help me with my refund.

Ticket no -TRBQ99525486
On 30th oct 2022
Sangli to Pune

Hi,

My MSRTC user id is: Amarjeet88
I have booked an MSRTC ticket from the official MSRTC website.

Bus booking details are as follows:
Bus: sleeper seater, Chinchwad to Khed
Time of Departure: 20:30
Date of Journey : 28/10/2022
Date of Booking: 27/10/2022
Boarding from: Chinchwad, PCMC
Alighting to: Khed
Seat number :21, 22

I have completed payment using Google pay:

After payment the website directly got redirected to the home page instead of showing ticket details. I have not received a ticket on my mobile number as well as email id. Please send my ticket details as soon as possible. Or refund it to me immediately please.

Hi Team,

I and my family were traveling to Hyderabad from Solapur, We sat in the bus when bus arrived from Pune and bus plate was written Pune to Hyderabad via Solapur.

Once bus was full and when bus went outside solapur city, Then conductor came for the Ticket and then he mentioned this bus is not going to Hyderabad and It's last stop is Omerga.

Reason he mentioned was Driver and Conductor's duty was till Omega itself..

This is not at all fair for all the passengers sitting in the bus to go to Hyderabad...

Many Things which were not correct during the travel was.

1) Bus board was wrong, Board should be Pune to Omerga via Solapur, instead it was Pune to Hyderabad via Solapur

2) Conductor or Bus driver not even informed regarding the last stop when we where sitting in the bus(This would give us idea on solapur bus stand itself and then we would have choose another bus )

Not expected from Shivshashi this type of behavior..

Thanks,
Shubham

Hi,

My MSRTC user id is: rohan17rp
I have booked an MSRTC ticket from the official MSRTC website.

Bus booking details are as follows:
Bus: General, Devruk to swaraget
Time of Departure: 08:15
Date of Journey : 29/10/2022
Date of Booking: 27/10/2022
Boarding from: Swaraget, Pune
Alighting to: Devrukh
Seat number :32

I have completed payment using Google pay:

After payment the website directly got redirected to the home page instead of showing ticket details. I have not received a ticket on my mobile number as well as email id. Please send my ticket details as soon as possible. Or refund it to me immediately please.

Gajanan waghmare
I was booking my ticket but it didn't worked but my money was transferred through upi. It was on 26/01/2022 time 9.04 I didn't received any email or sms from msrtc . Please get my refund back

I tried to book my bus tickets, but it was unsuccessful because booking time was over by the time I completed my transaction, and the money is debited frm my account. As the ticket is not booked I want my refund for the same.

Date and time :- 25 Oct 2022 11.30 PM

Reference msg: You've spent Rs.599.46 On HDFC Bank CREDIT Card xx2130 At MSRTC On[protected]:23:30:30 Avl bal: Rs.[protected] Curr O/s: Rs.[protected] Not you?Call [protected]

Date of journey 26th October 2022
Swargate to Murud
Swargate to Revdanda paid Rs. 370 but ticket details not received on sms or email.

Please refund my money immediately or confirm the ticket to me.
Attached payment receipt

I booked a ticket via paytm app. The ticket was confirmed but driver details were not sent to me. I don't the bus details. I tried to contact MSRTC but they haven't responded. Then I started raising a ticket in paytm. They were like we are not responsible for your bus ticket, you can ask your nearest MSRTC bus depot.
Now I want justice for my money.

I have done an online reservation of ticket from swargate to sangli on 20 October 2022. Money is debited from my bank but ticket is not booked and not shown in My tickets. Seat conformation message has not received. Please refund money.

Respected sir / mam

i have booked ticket from khadki (pune ) to malkapur today transaction is done successfully via atom but in my ticket section its not showing anything please take some action immediately

my username - tusharzanke age 20
my contact no- [protected]

here are the payment details
Transaction Date & Time [protected]T12:31:34
Merchant Transaction Reference No. [protected]
Atom Transaction Reference No. [protected]
Payment Mode UP

Amount debited from my account but ticket no booked, I WANT MY MONEY REFUND.

Hi,

My MSRTC user id is: Guest User id(email- [protected]@gmail.com mobile- [protected])

I have booked an MSRTC ticket from the official MSRTC mobile application.

Bus booking details are as follows:
Bus: Night Express, Cantonement Board Ground Khadaki Pune to Shegaon
Time of Departure: 20:30
Date of Journey : 21/10/2022
Date of Booking: 17/10/2022
Boarding from: Cantonement Board Ground Khadaki Pune
Alighting to: Khamgaon
Seat number :44

I have completed payment using Paytm:

After payment the website directly got redirected to the home page instead of showing ticket details.
I have not received a ticket on my mobile number as well as email id.
Please send my ticket details as soon as possible. Or refund it to me immediately please