Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Hi, My name is Purvi, I am a student and an intern. I was travelling from Nashik to Pune.Booked my ticket online for the 2:40pm bus which was supposed to reach by 8:00pm.Bus number MH OS EM 1296The bus failed on the way at 4:30.The replacement bus was going to reach at 6:30 which means I would have reached by 1:00-2:00 am at night.As a solo female traveller its extremely unsafe and I had to find a return bus on highway back to nasik.This is the 4th time in past 3 months the bus has failed.I paid 520rs for the ticket.50 for the bus to nasik and again 50 to reach home. The transport has become extremely unreliable. I would like a refund or another ticket . I cannot afford two tickets for the same trip. Please help.

I tried to book ticket yesterday 29-Oct for the below details

User Id: shahabhi
Bus booking Details:
Date - 30-Oct-2022
Bus: Pune-Kopargaon 2PM shivshahi
Seat: 11, 12

The amount was deducted from my AXIS Bank Credit card but the ticket was not booked as the page displaying ticket and intimating passenger to print, did not appear.

Also the ticket is not available in My Tickets.

My MSRTC registered Mobile number is [protected]
Email ID is rajan.[protected]@gmail.com

It has been more than six months now and I have not received a refund yet for the failed transaction.

Please assist.

ticket booking at:
[protected]:31:54.0 FAILED

Hi,

I was booked a ticket on 30th oct 2022 from Sangli to Pune. I tried to cancel my ticket multiple times before 2 days, due to medical emergency. It is not allowing me to cancellation or rescheduling. I respect the policy the red bus has on cancellation charges, atleast deduct the charges and send me the remaining amount. It is disappointing that few are able to cancel for few it depends on the operator policy. Please help me with my refund.

Ticket no -TRBQ99525486
On 30th oct 2022
Sangli to Pune

Hi,

My MSRTC user id is: Amarjeet88
I have booked an MSRTC ticket from the official MSRTC website.

Bus booking details are as follows:
Bus: sleeper seater, Chinchwad to Khed
Time of Departure: 20:30
Date of Journey : 28/10/2022
Date of Booking: 27/10/2022
Boarding from: Chinchwad, PCMC
Alighting to: Khed
Seat number :21, 22

I have completed payment using Google pay:

After payment the website directly got redirected to the home page instead of showing ticket details. I have not received a ticket on my mobile number as well as email id. Please send my ticket details as soon as possible. Or refund it to me immediately please.

Hi Team,

I and my family were traveling to Hyderabad from Solapur, We sat in the bus when bus arrived from Pune and bus plate was written Pune to Hyderabad via Solapur.

Once bus was full and when bus went outside solapur city, Then conductor came for the Ticket and then he mentioned this bus is not going to Hyderabad and It's last stop is Omerga.

Reason he mentioned was Driver and Conductor's duty was till Omega itself..

This is not at all fair for all the passengers sitting in the bus to go to Hyderabad...

Many Things which were not correct during the travel was.

1) Bus board was wrong, Board should be Pune to Omerga via Solapur, instead it was Pune to Hyderabad via Solapur

2) Conductor or Bus driver not even informed regarding the last stop when we where sitting in the bus(This would give us idea on solapur bus stand itself and then we would have choose another bus )

Not expected from Shivshashi this type of behavior..

Thanks,
Shubham

Hi,

My MSRTC user id is: rohan17rp
I have booked an MSRTC ticket from the official MSRTC website.

Bus booking details are as follows:
Bus: General, Devruk to swaraget
Time of Departure: 08:15
Date of Journey : 29/10/2022
Date of Booking: 27/10/2022
Boarding from: Swaraget, Pune
Alighting to: Devrukh
Seat number :32

I have completed payment using Google pay:

After payment the website directly got redirected to the home page instead of showing ticket details. I have not received a ticket on my mobile number as well as email id. Please send my ticket details as soon as possible. Or refund it to me immediately please.

Gajanan waghmare
I was booking my ticket but it didn't worked but my money was transferred through upi. It was on 26/01/2022 time 9.04 I didn't received any email or sms from msrtc . Please get my refund back

I tried to book my bus tickets, but it was unsuccessful because booking time was over by the time I completed my transaction, and the money is debited frm my account. As the ticket is not booked I want my refund for the same.

Date and time :- 25 Oct 2022 11.30 PM

Reference msg: You've spent Rs.599.46 On HDFC Bank CREDIT Card xx2130 At MSRTC On[protected]:23:30:30 Avl bal: Rs.[protected] Curr O/s: Rs.[protected] Not you?Call [protected]

Date of journey 26th October 2022
Swargate to Murud
Swargate to Revdanda paid Rs. 370 but ticket details not received on sms or email.

Please refund my money immediately or confirm the ticket to me.
Attached payment receipt

I booked a ticket via paytm app. The ticket was confirmed but driver details were not sent to me. I don't the bus details. I tried to contact MSRTC but they haven't responded. Then I started raising a ticket in paytm. They were like we are not responsible for your bus ticket, you can ask your nearest MSRTC bus depot.
Now I want justice for my money.

I have done an online reservation of ticket from swargate to sangli on 20 October 2022. Money is debited from my bank but ticket is not booked and not shown in My tickets. Seat conformation message has not received. Please refund money.

Respected sir / mam

i have booked ticket from khadki (pune ) to malkapur today transaction is done successfully via atom but in my ticket section its not showing anything please take some action immediately

my username - tusharzanke age 20
my contact no- [protected]

here are the payment details
Transaction Date & Time [protected]T12:31:34
Merchant Transaction Reference No. [protected]
Atom Transaction Reference No. [protected]
Payment Mode UP

Amount debited from my account but ticket no booked, I WANT MY MONEY REFUND.

Hi,

My MSRTC user id is: Guest User id(email- [protected]@gmail.com mobile- [protected])

I have booked an MSRTC ticket from the official MSRTC mobile application.

Bus booking details are as follows:
Bus: Night Express, Cantonement Board Ground Khadaki Pune to Shegaon
Time of Departure: 20:30
Date of Journey : 21/10/2022
Date of Booking: 17/10/2022
Boarding from: Cantonement Board Ground Khadaki Pune
Alighting to: Khamgaon
Seat number :44

I have completed payment using Paytm:

After payment the website directly got redirected to the home page instead of showing ticket details.
I have not received a ticket on my mobile number as well as email id.
Please send my ticket details as soon as possible. Or refund it to me immediately please

Last week my I'd card of pass was misplace in some some, then I take out new one I kept that at home and bring photo on my phone because it will not misplace again anywhere, then conductor was miss behaving with me
I am studing àt mgm university aurangabad.
Bus no. MH20BL2258

On 10/10/2022 at 1.30 p.m. I was travelling from Thane District Court to Vasai between that at under Kapurbawdi flyover bridge I stop my car on signal at that time one car come on full speed and hit my car No. MH-04-KW-2392 and run away.

Myself Dr. Patil Sahebagouda Subhasachendra, would like to file a complaint regarding misbehaviour of a Roha bus conductor. I got in this bus at 09.10 am in the morning on 08/10/2022 at Akkalkot bust stand. I asked the departure time to the conductor for that he answered ridiculously to this question for that I advised him to answer properly. This conductor misbehaved with a senior citizen over the Adharcard issue which I objected over his misbehaviour in respect of the old man who was beside me. On the way to Solapur I produced my three month pass along with my id card, for that he said ‘ this bus is neither local bus nor ordinary bus and being a Roha bus this pass will not be accepted and asked me to get down. I asked him to call a controller for that he denied. I decided to continue journey and I took a ticket to Ranngbhawan and travelled with ticket number 023781 even though having an appropriate pass. I recorded few of the video shoots about misbehaviour of the conductor where he said in marathi that “ कुणाला सांगायचं आहे सांग जा” “काय करायचा आहे कर जा” with some abusive words that I cant mention here in words. I think such anti-social elements are not suitable for any kind of service in the noble profession of conductor in Maharashtra State Transport. Here I have attached photcopy of ticket, Geo tagged photos of bus, my pass and link for video of misbehaviour of a conductor.
Kindly consider my complaint for further enquiry and relevant action over the conductor.
https://drive.google.com/file/d/1BLSYsVnd4Yn6UAabri3IQYgMOmY5HnKu/view?usp=shari...⇄
https://drive.google.com/file/d/1G66a3RE1b4EiAkHmmixCGBhyCqLwyYX7/view?usp=shari...⇄
https://docs.google.com/document/d/1z75jjUjuOmFEsPzIEBTevLJBK0FNTlOh/edit?usp=sh...⇄

Hi,

My MSRTC user id is: rohan17rp
I have booked an MSRTC ticket from the official MSRTC website.

Bus booking details are as follows:
Bus: Shivashahi, Swargate, Pune to Alibag
Time of Departure: 18:30
Date of Journey : 21/10/2022
Date of Booking: 05/10/2022
Boarding from: New Shivaji Nagar, Pune
Alighting to: Pen
Seat number :16

I have completed...

Respected senior authorities / msrtc senior officer
today i observed and experienced a rash driving scene of your driver driving shivneri bus on road between engineering college gate till police ground signal near agriculture college, i tried to warn him by having a word while driving, but still he continued to drive rashly and closely by giving close cuts to vehicle, i was worried as my child was sitting behind my two wheeler, his...