Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

This is second time I am facing the issue.
While traveling from Pune to parbhani the half of the sleeper seats don't have certains.
And it becomes so awkward to travel when everyone keeps staring at you.

My MSRTC userid is: nrpujari
I have booked MSRTC-Shivneri ticket from official MSRTC website using billdesk

Bus booking details are as follows:
Pune to Aurangabad
Date of Journey : 24/01/2023
Boarding from: New Shivaji Nagar, Pune
Alighting to: Aurangabad
Seat number :17, 18

I have completed payment using Billdesk - PhonePe UPI option:
Transaction ID :[protected]

After payment website directly got redirected to home page instead of showing ticket details. I have not received ticket on mobile number as well as email id.

Today i have travelled by Islampur Retre harnax bus from islampur to Dudhari kanol stop when i request to driver to stop bus on by stop but he not leave me on stop and he leave me 500 meter away from my stop and he fight with me and gave be bad words so i request you to take action on him

Rude behaviour of bus conductor.Did not took passenger when bus was full empty. Details of bus in attachment of ticket image shared. Strict action to be taken.

Rude behaviour by bus conductor and not stopping the bus on bus stop

Rude behaviour of bus conductor

Hi,

My Mother is 61 year old & not literate, she traveled from Majalgaon to Pune Dated 23/12/2022 - 07:38:56. She gave 250Rs to conductor and ticket charges was 225Rs. Conductor suppose to refund remaining amount i.e. - 25Rs but he kept with himself and not refunded. As my mother is not literate she not asked for refund amount and this is how we lost 25Rs.

Here the question is not about 25 rupees but about dishonesty. I would like to draw attention of relevant authorities on such incidences, because everyday many poor people get looted/robbed in such way who travel through MSRTC. For more details, ticket photo attached here with.

--
Thank you.

At Washim bus stand (Dist. Washim), Maharashtra), I was waiting right from 12.15 PM for Washim-Nagpur Shivshahi Bus which had scheduled departure time of 12.30 PM on 10th January 2023 today. Shivshahi Bus having number MH06BW4341 arrived at 12.44, bus driver and conductor parked the bus and went somewhere. They came at 1.33 and bus departed at 1.35. Conductor behavior was extremely rude and arrogant.

Due to super fast express nature of Shivshahi, I skipped Two buses which was going towards Amravati/Karanja. Then at 12.44 Shivshahi having number MH06BW4341 arrived on Platform but conductor and Driver left the bus and went somewhere else. After waiting for half an hour, I inquired at enquiry counter about where did the conductor and driver went and why they were doing this delay. At 1.31 conductor came towards bus, I asked him the reason of delay, he suddenly lost his temper and said that if you have a problem of delay, lodge complaint on mine. As a response, I asked him to give complaint book, he refused to give and told me to go enquiry counter for lodging complaint. I went there, authority on counter told me to settle down the matter and asked conductor to not behave rude with passengers who are waiting since an hour for this shivshahi bus.

After that also conductor was uttering few abusing words which I couldn't hear properly.
As my son at Nagpur was ill and I need to go as early as possible to Nagpur from Washim, I am failing to reach on time at Nagpur due to this delay of bus. By considering this delay and bad service of MSRTC, I have taken ticket till Amravati only and I will get another bus for Nagpur from Amravati if possible.
Such delay in service due to stupidity of conductor and driver should not be tolerated. It is hampered overall reputation of MSRTC and the service to customers.

Kindly look into the matter and ask conductors and drivers to follow timings and avoid foolish behavior.
It ruins the overall reputation of MSRTC which is already degraded and tampered among common man.

Thanking you.

Yours faithfully

Sanjay Sadashio Gharde
[protected]

Traveling details

Ticket no. 0015842
Timestamp: 10/01/2023 13:46:37
Shivshahi
Travel: washim to Amravati
Fare: 310

I am a regular passenger of the given Bus, the detail of ticket is in the following.

Bus No : MH14 BT 2736
Trip Number : RGDM0003926
Approx. Boarding Time : 06:30 Hrs.
Ticket Number : 45699396
Transaction Id : [protected]
Service Start Place : SWARGATE, PUNE
Service End Place : SHRIVARDHAN
Passenger Boarding Point : CHANDANI CHOWK
Passenger Alighting Point : GOREGAON
Date of Journey : 07/01/23
Departure time from Starting Place : 06:15 Hrs.
Bus Service Type : ORDINARY EXPRESS
No. of Seats : 1

As mentioned in the above detail, have booked the ticket from chandani chowk to Goregaon date : 07/01/2023. I had arrived ata the station(Mulshi Road, Chandani Chowk) on time, at 6:30am i have seen the bus and gave a signal to stop, but bus driver and Conductor ignored me and they went out from there. want to mentioned interesting thing that both have sat on front seat, how they can ignore me?, i have a proof of it.

after 15min conductor called me and said " we leave the chandani chowk, you had'nt arrived there", so i politely said " I gave you signall to stop but you but went out form there and now calling me after 15min of leaving chandani chowk" he said " wait for some time MAHAD bus will arrive there i will do arangment of you in that ". if needed, the proof of bus conductor callling also have.

he didn't done any type of arangement for me, after spending of 2hr at around 8:25 am Mahad bus came then took a ticket of ₹240, and reached to my destination by standing position.

I hereby request MSRTC to provide me refund, and take strict action against the conductor and Driver as We, deserve better service as the Tax payer and respected citizens of this State and Country!

I am a regular passenger of the Mahabaleshwar-Medha-Satara Bus at 10:00 am. This bus is present at 10:00 am on ST stand, but the Driver(s), Controler (s) and the Depot Manager always cancel this bus and send it on any other tour(s). When asked about this (multiple times), the Depot Manager threatened me saying, "Get out of my office, or I'll call the Police".
They are very rude and always arguing with passengers, he also addressed my mother very arrogantly. They are misusing their powers. Please look into this, I have not addressed the whole issue as I'm describing the incidence(s) shortly. 'I hereby request the Resignation of Mr. Namdev Patange, Depot Manager, Mahabaleshwar', as We, deserve better service as the Tax payer and respected citizens of this State and Country!

Hello,

I have booked e-ticket via atomech (Msrtc booking window) today. I used UPI while booking a ticket. Total amount rs.470/- cut from my bank account.

Merchant transaction no - [protected]
Atom transaction no - [protected]
Transaction status - success)
Mail id : [protected]@gmail.com

I checked "my tickets"on msrtc web site, but ticket status was not available nor I have received booking confirmation sms.

Requesting refund for transaction.

Regards,

I have travelled from swargate to khopoli today. Conductor Mr HP Aivale has forgot to Refund my amount Rs. 320.

Kindly refund my amount to my phone pay no. [protected]

Ticket attached herewith.

Regards
Prashant Mhatre.

Hello,
I was travelling to Mumbai aboard the Shivneri on Dec 22, 2022, the journey commmencing from Nasik bus stand at 2:30pm.
There were about 7-8 passengers on board. The bus number was MH.06 BW.1052
My ticket number was 45566750

Everything was fine untill we halted at Hotel Green View for break which was supposed be for 15 mins. I, along with some other passnegers waited in the bus for an our after which we were told that we would be transferred to the next bus since the brake pipe in our bus had burst. How can that happen on a stationary vehicle?

Some of the regular passengrers on Shiveni started complaining that this has become commion practice when there are fewer passngers. At that point the driver lost his cool.

The excuse is different every time.

It was extremely inconviniienet due to the loss of time and very uncomfortabe as I had to take the very last seat as all other seats were occupied. This worseneed my already existing back pain.

The Air conditioning was also not very effective and despite several requests from the passengers, the driver would not lower the temperature.

I humbly request you to investtigate if there was indeed a bredakdown or the passengers were duped wasting thier precious time.

Thank you very much,
Shreya

Booked ticket on 1 Jan 2023 . From Mahad to Shikrapur. Rs 265 were deducted from my account but the ticket was not booked.

My MSRTC user id is : parthyadav21
I have booked an MSRTC ticket from the official MSRTC website.

Bus booking details are as follows:
Bus: Shivashahi, Satara to Kokan Bhavan
Time of Departure: 10:00
Date of Journey : 28/12/2022
Date of Booking: 27/12/2022
Boarding from: Satara
Alighting to: Khar ghar
Seat number :15, 16

I have completed payment using atom gateway:

After payment the website directly got redirected to the home page instead of showing ticket details. I have not received a ticket on my mobile number as well as email id. Please send my ticket details as soon as possible. Or refund it to me immediately please.

Hello,

I have booked e-ticket via atomech (Msrtc booking window) for 2 people (Ratnagiri to Pune for 21 dec, 2022) . I used Gpay for the online transaction while booking the ticket. Total amount rs. 920/- was cut from my bank account.

(Transaction date and time[protected]T14:15:50)
(Merchant transaction no - [protected])
(Atom transaction no - [protected])
(Transaction status - success)

I checked "my tickets" on msrtc app, but ticket status was not available nor I have received booking/ticket details confirmation sms/email.

I checked the "availability of the seats" which i have booked, but, it was showing seats are available on msrtc site even after my booking.

I booked the seats 2nd time for another bus (sleeper) for 2 people (Ratnagiri to Pune for 21dec 2022) and again rs. 1270/- was cut from my account. The same story - i have not received booking confirmation or ticket details via sms/email and still, the same "seats are showing available" even after my 2nd booking.

(Transaction date and time[protected]T17:36:55)
(Merchant transaction no - [protected])
(Atom transaction no - [protected])
(Transaction status - success)

Requesting refund for both the transactions.

Regards,
Swarda Limaye

I have booked a ticket for Shivshahi bus on 17/12/2022 from Katraj to Kolhapur. The ticket was confirmed but bus never arrived even though I have waited for around 1hr. Due to this I had to travel by another bus and taking new ticket.so please refund my money.

Hi,

My MSRTC userid is: joshirituraj
I have booked 2 tickets from official MSRTC website. Money got deducted but no tickets. I need refund as soon as possible.

Bus booking details are as follows:-
Date of Journey : 25/12/2022
Boarding Stop : MUMBAI CENTRAL
Alighting Stop : MAHAD
Date of Journey :[protected]:15:00
Bus Service Type : SEMI LUXURY

I have completed payment using Bill desk option via Indian bank Debit card. Money got detected from my account. (725.40 INR)
After payment, website directly got redirected to home page instead of showing ticket details. I have not received ticket on mobile number as well as email id. In My Tickets tab, ticket is not displayed.

Please refund the money as soon as possible.

Thank you

Hi,
My MSRTC userid is: amitnene.
I have booked MSRTC ticket from official MSRTC website.

Bus booking details are as follows:
Mumbai Central
Date of Journey : 25/12/2022
Boarding from: Mumbai Central
Alighting to: Mahad
Seat number : 32, 33

I have completed payment using UPI option:
Transaction ID : [protected]

After payment website directly got redirected to home page instead of showing ticket details. I have not received ticket on mobile number as well as email id. Please send my ticket details as soon as possible.
Thank you

16/12022, Nasik Mumbai bus not available since 10:15am till 12pm Shivshai, enquiry incharge saying that we don't have bus to send, bus is in garage for repairing, can't say when will be available. This were the answer form official person.