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Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

www.msrtc.gov.in
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Updated: Jun 24, 2026
Complaints 2466
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185
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Bad 😕 It seems that Maharashtra State Road Transport Corporation [MSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 27

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R
raajgawade
from Pune, Maharashtra
Jun 4, 2022
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Address: Pune

Dear Sir,

I had booked a ticket no[protected] of Sawantwadi to Nigdi MSRTC Shivshahi bus on 30.05.22 but due to some emergency I had cancelled the ticket on same date Cancellation voucher no[protected].
I had also visited Pune central bus stand for the refund process & they told me that I had got the cancellation voucher so my money will refund directly to my A/C within 72 hrs. but still refund amount not credited to my A/C yet.
I had also emailed on 03.06.22 to their consumer support mail id : [protected]@ebixcash.com but still i have not get any reply from them.
requesting you to please help me to resolve this issue.

Thanks & regards,
Anil
Jun 7, 2022
Complaint marked as Resolved 
Amount credited to my A/C
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    C
    Chai1487
    Jun 1, 2022
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    Address: Pune Banglore Highway at Taswade Toll Plaza

    I was travelling towards Kolhapur from Pune on dated 31/05/2022 at about 6pm I reached at Taswade Toll plaza.
    My Fastag was not working, So I will tell them please enter the vehicle no MH14GY6848 and cut the toll amount Rs 80/-.

    But toll employees & your toll manager told me, When your Fastag not scan you must be paid Rs 160/-.
    When I told them swipe my card for Rs 160/- they told swipe machine not available here.
    They provide me scaner of Khalatkar Constro.
    I will paid Rs 160/-

    So please revert me
    1)why you are not deduct toll via vehicle no? 2) Why swipe machine was not available at toll plaza?
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      A
      ashwin0208
      May 31, 2022
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      Have a shivshahi bus booking from nanded to solapur, date 31/05/2022.time 12..pm. I have done booking online and my pnr. No.43999815/593855/[protected]
      Till. 2.20 pm the bus has not came. No one isbgiving the answer and i m suffering too much, i have a booking ahead. I got so much trouble. What i do reply
      My another booking from solapur to pune was there, i have done much loss of money band time value
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        J
        JAISHREE RAM
        May 26, 2022
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        Address: Shivajinagar ST Stand, Pune

        This is to inform you that I was travelling from Shivajinagar Bus Stop(Pune) to Bhimashankar on Monday, 23rd May, 2022. I had handed over Rs. 500/- note to the conductor. He returned to me Rs. 15/- and a ticket of Rs. 185/- and stated that he has cleared Rs.200/- and balance Rs. 300/- he will return when he gets change.

        Till the end of the journey he did not return the amount. On reaching the destination there was a mob of travellers waiting to enter the bus due to which I could not find the conductor and since I had to return same day I also had to rush for the darshan as there was a big que.

        I request you to please arrange to get my Rs. 300/- from the designated conducted.

        I have the copy of my ticket and have attached the same.

        Thanking you,
        Rashmi H. Marwah
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          J
          JAISHREE RAM
          May 26, 2022
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          Address: Shivajinagar ST Stand

          This is to record that I was travelling from Shivajinagar Bus Stop(Pune) to Bhimashankar on Monday, 23rd May, 2022. I had handed over Rs. 500/- note to the conductor. He returned to me Rs. 15/- and a ticket of Rs. 185/- and stated that he has cleared Rs.200/- and balance Rs. 300/- he will return when he gets change.

          Till the end of the journey he did not return the amount. On reaching the destination there was a mob of travellers waiting to enter the bus due to which I could not find the conductor and since I had to return same day I also had to rush for the darshan as there was a big que.

          I request you to please arrange to get my Rs. 300/- from the designated conducted.

          I have the copy of my ticket and have attached the same.

          Thanking you,
          Rashmi H. Marwah
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            J
            JAISHREE RAM
            May 26, 2022
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            This is to inform you that I was travelling from Shivajinagar Bus Stop(Pune) to Bhimashankar on Monday, 23rd May, 2022. I had handed over Rs. 500/- note to the conductor. He returned to me Rs. 15/- and a ticket of Rs. 185/- and stated that he has cleared Rs.200/- and balance Rs. 300/- he will return when he gets change.

            Till the end of the journey he did not return the amount. On reaching the destination there was a mob of travellers waiting to enter the bus due to which I could not find the conductor and since I had to return same day I also had to rush for the darshan as there was a big que.

            I request you to please arrange to get my Rs. 300/- from the designated conducted.

            I have the copy of my ticket and have attached the same.

            Thanking you,
            Rashmi H. Marwah
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              J
              jayendra ahire
              May 24, 2022
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              Address: Nashik mahamarg bus

              Dear Sir,
              I cancelled my online journey ticket, As per message on MSRTC online reservation system my cancellation voucher number is 43543369. even after around 3 month from ticket cancellation date i didnt received my refund amount. as per message of MSRTC i should receive my amount within seven days after cancellation, Please guide me to recive my ticket cancellation amount. Thank You.
              [protected]@yahoo.co.in
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                N
                Nehavv
                May 24, 2022
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                Address: Kalyan (not sure)

                Date :- 24/05/2022.

                Boarding point: kalyan
                Alighting point : Chalisgaon.
                Time : 06:00 am

                I booked msrtc Parivartan day ordinary non AC seater (2+2) from redbus.com.

                Ticket number is : 43798309.

                The bus driver didn't stop at Kalyan where we were supposed to board. When booking they gave the stop 'Kalyan' so we booked it because we thought the bus will stop at Kalyan. It didn't. It took off from vitthalwadi. My parents are old, they had to book another bus there.

                I want a refund.
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                  A
                  awadekr66
                  from Pune, Maharashtra
                  May 23, 2022
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                  My tickets is not receive but My amount is deducated in My account i have booked tickets of MSRTC
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                    R
                    Reshma Horambe
                    May 23, 2022
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                    Date 18.04.2022 i booked 4 ticket journey date 15.05.2022 (3 Senior citizen and 1 half ticket) was confirmed from Borivali Nancy Colony to Guhaghar bus timing 8.30 p.m.. Seat confirm and ticket amount was deducted of Rs.947.00 but my registration print not received and now amount not refunded. plz help me to get refund.
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                    respected sir / madam plz help mi to get refund amount.
                    Reply
                    i send the message copy also not response.
                    Reply
                    thanks a lot amount of Rs. 947.00 recd. today
                    Reply
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                      S
                      sapna555777
                      from Pune, Maharashtra
                      May 21, 2022
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                      Address: Katraj

                      My ticket was confirmed from swargate to vinhere on 5.30 am on[protected]. Seat confirm no 4 and ticket amount was deducted of rs 260 but my registration print not received and now amount not refunded but the 4 no seat in available to others...
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                      Attached here confirmation details
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                        M
                        mashwini03
                        from Mumbai, Maharashtra
                        May 15, 2022
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                        Website: www.msrtc.maharashtra.gov.in

                        Dear Sir,

                        I have booked the MSRTC ticket from Nalasopara to Warasgaon for 12th May at 5am. I have not received ticket but payment is deducted from my account on 23rd April, 2022. Please find attached receipt of payment transaction.

                        My username is : mashwini03
                        Phone No. [protected]

                        Thanks & Regards,
                        Ashwini More
                        [protected]
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                          M
                          mallikarjun katageri
                          May 15, 2022
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                          Maharashtra State Road Transport Corporation [Msrtc] — msrtc registration completed but verification mail not received
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                            B
                            Balaji Bharat
                            May 10, 2022
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                            Address: mumbai
                            Website: MSRTC

                            Try to book ticket from borivali to tuljapur on 7 may2022 from
                            ID-balaji007856
                            amount-675. but ticket not booked
                            please refund my amount as soon as possible
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                              V
                              Vinayak477474
                              from Pune, Maharashtra
                              May 10, 2022
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                              Booked a online ticket from amboli to pune with journey date may 09 2022 time 7:15 am
                              Trip no-SNDL0003479 transaction Id-WHMP[protected] and ticket no[protected]
                              But the bus didn't came and upon asking sawantwadi depot they told that there is no bus at that time
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                                R
                                reshghadge
                                from Mumbai, Maharashtra
                                May 8, 2022
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                                Address: MSRTC, Mumbai City, Maharashtra

                                Dear Team

                                Requesting you to please upgrade your online booking system it is super annoying to book tickets from there
                                I am trying to create account in msrtc website but I am unable to do so and getting error as invalid address
                                Please create an app for online booking as nowadays the young generation prefers doing online booking rather than standing in queue

                                For your reference Please check other bus apps such as redBus.in

                                Regards
                                Reshma Ghadge
                                Mumbai
                                [protected]
                                --
                                Sent from my IPhone
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                                  K
                                  kadam1982p
                                  May 8, 2022
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                                  Address: V-13/003, Rajgad, Ashokvan, Borivali East

                                  In spite of reservation for AC Shivshahi Bus, my mother & Aunty, both senior citizens, had to travel through normal buses.
                                  Considering the current unbearable heat & heat wave conditions & age of passengers, I had reserved AC Shivshahi to have a pleasant journey but passengers had to travel through normal ST buses (reason unknown) & this caused health issues to both the passengers.
                                  Additionally, when passengers requested the cancellation of bus service, they were asked to contact Dapoli Bus depot which was not at all feasible for senior citizen passengers.
                                  Can you please advise how I get the fare difference return? It is not possible for me or my parents to visit Dapoli bus Depot for this. Will it get reflected into my account?
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                                    P
                                    Prashant@13
                                    from Pune, Maharashtra
                                    May 2, 2022
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                                    Dear sir,
                                    I was booking e-ticket from Swargate (pune) to Kadegaon (Sangli) for date 26.04.2022 of Pimpri To Vita MSRTC 8.30 bus.
                                    According to online system, I filled all details of passengers &through Atoms Payment gateway 665Rs.deducted as a successful transaction. But E-Ticket is not generated.Also I got the SMS from my bank of deductions of Rs 665.But no SMS or email of ticket confirmation is received.
                                    Kindly you are requested to REFUND my amount as soon as possible.
                                    I have forwarded Transactions details in forwarded mail.
                                    Kindly do the needful.
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                                      V
                                      Vv3
                                      from Powai, Maharashtra
                                      May 1, 2022
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                                      Hello. I was booking ticket for My Friend Shubham vichare of 2nd may of seat 13. I couldn't complete my transaction but money was deducted from my account.
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                                        Prachi1603
                                        Apr 28, 2022
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                                        I booked the ticket and cancelled it before the given time but they have not refunded my money till now what should I do I called their helpline number but they say that it will be refunded in 2 to 3 days from 25 days they are telling me the same, and also 2 persons said that the money is already refunded to account hoe is this possible if this is the case then why I would call them and also if I say no that I have not got it then they demand for bank statement I also done that I sent them the bank statement but then too I m not getting my money back now this is my last hope please help
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