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Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Updated: Nov 28, 2025
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Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 27

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U
ujwal jawalekar
Nov 9, 2021
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Hi,

I have booked bus ticker for Jawala bazzar to Kolhapur journey for 7-Nov-21 but bus did not arrive due to strike so kindly refund my amount.

Ref id : WHDF[protected]
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    Y
    yogitanile4
    from Pune, Maharashtra
    Nov 3, 2021
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    Address: Pune

    I have booked my msrtc tickets from swargate to osmanabad for 4 passenger . The 1567 rupees Amount was deducted from my bank account but ticket was not booked. But my amount was not reversed.what can I do
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      K
      KUNAL DUBOLE
      Nov 3, 2021
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      Address: TechProcess

      Dear MSRTC,

      I was booking two tickets via MSRTC app for location Sawlaj to Thane, and ticket amount was 1185/- while booking the ticket the amount was deducted from my Account but it showed transaction failed and i was directed to home page. Kindly Initiate my refund process.
      User name - KunalDubole

      Ref number[protected].

      Regards,
      Kunal Dubole
      +1 photos
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        S
        Sandhya Kaimal
        Nov 3, 2021
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        Address: Kharghar, Navi Mumbai

        Shivneri bus driver of bus no. MH-06-S-9768 on 3 November 2021 afternoon 12:10 pm took first and second lanes while coming down Vashi overbridge which has a curve. As it is a large vehicle, gave it space. However once it moved to second and 3rd lane, and my car came to 1st lane, on the next curve without observing side view mirror, it brushed the side of my car. Thankfully I stopped it otherwise would have completely gone into further damage to my car. I asked the driver to accompany to police station with evidence. Caused a lot of argument and finally made no acknowledgement of fault whereas the pictures damage on my vehicle clearly shows I was not behind but beside the bus as all the damage is on the side cladding. Driver refused to cooperate and drove away.
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          A
          amitdgaikwad2025
          from Mumbai, Maharashtra
          Nov 2, 2021
          Apr 20, 2024
          This thread was updated on Apr 20, 2024
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          Payment failed money deducted but not refund

          Address: 104/1,SHAM DONDE CHAWL, ACHARYA NAGAR ROAD,SIDDHARTH COLONY

          I tried booking a ticket from MSRTC app. 295 rs got deducted from my bank account, but ticket was not booked. Kindly provide me a refund. Please see attached screenshots for reference

          My transaction id - [protected]...
          +2 photos
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          S
          slkdtsi
          Nov 2, 2021
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          Address: Rustic paradise,F-301,F-wing,Dehu-Alandi Road ,chikhali pune

          Dear Sir/madam
          My name is SWAPNIL LAXMIKANT KULKARNI,
          I have Booked E-Reservation ticket from Msrtc website.
          From PUNE (Vallabh Nagar) to Pathri for Journey date 29/10/2021 time of bus 08.15 pm

          27 th October 2021 at 08.38 am.

          payment also done and debited of RS.1798.45 from my Icici Bank account,

          via ICICI DEBIT CARD option.

          But e-ticket not generated and print out not shown. Website may have some issue,

          Please Kindly check and confirmed same. And if ticket generation/reservation, not successful then please Refund my money (RS.1798.45) back to my account.

          I have attached above transactions details for same.

          My Msrtc login

          slkdtsi

          My Email address
          [protected]@gmail.com
          Or
          [protected]@bajajauto.co.in

          Journey date
          2021/10/26

          Bus timing
          08.15 pm

          Transaction details date 27 oct. 2021 at time 08.38 am
          Transaction Description VIN/msrtc TPSL/[protected]/[protected]/
          AMOUNT Rs. 1798.45
          Payment done through ICICI DEBIT CARD
          on ICICI Bank Debit Card XX3479.
          Transactions receipt attached f.y.i.p.

          Please look and solve issue as soon as possible.
          My mobile number is

          [protected]

          Thanks & Regards,

          Swapnil Kulkarni

          Mobile-[protected]
          +1 photos
          Issue solved.
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            P
            Prats3007
            from Pune, Maharashtra
            Nov 1, 2021
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            I have booked 2 bus tickets with payment of 577 on 1/112021. My money got deducted but I did not the booking confirmation.
            Pls help
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              P
              PrabhakarT
              from Mumbai, Maharashtra
              Nov 1, 2021
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              Refund of cancelled tickets

              Dear Sir, I cancelled my journey ticket no. 43015777 on 03/09/2021, As per MSRTC reservation system my cancellation voucher number is 43010168. even after around 1.5 month from ticket cancellation date i didnt received my refund amount. as per MSRTC i should receive my amount within 7 days after cancellation, the officer Chandrakant NagTilak, kept on calling me almost every week and asked me to visit one cabin to another, despite me being...
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              S
              Suhas66
              Oct 31, 2021
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              I have booked a ticket today from guest login with id [protected]@gmail.com and initiated a payment for the same.
              My ticket fare was deducted via Phonepay but ticket not received

              Guest login id : [protected]@gmail.com
              Journey date : 01/11/2021
              Journey route : Pune to Nagpur
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                S
                S a phadtare
                from Dombivli, Maharashtra
                Oct 31, 2021
                Resolved
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                Resolved

                My tickets is not receive but My amount is deducated in My account i have booked tickets of MSRTC
                +1 photos
                Oct 31, 2021
                Complaint marked as Resolved 
                My tickets is not receive but My amount is deducated in My account i have booked tickets of MSRTC
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                  J
                  Jayeshdeore9979
                  from Pune, Maharashtra
                  Oct 30, 2021
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                  Address: Pune

                  — Ticket not Booked/

                  I tried to book ticket today, 30th Oct 2021 at around 4:30 PM with following details

                  login ID: as guest wit email id, [protected]@gmail.com, mn [protected]
                  From pune new shivaji Nagar To Amalner

                  The amount was deducted from my HDFC Bank Account but the ticket was not booked as the page displaying ticket and intimating passenger to print, did not appear.

                  Also the ticket was not available in My Tickets.
                  +1 photos
                  Oct 30, 2021
                  Updated by Jayeshdeore9979
                  I need my hard money.
                  Please help me.
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                    J
                    Jayeshdeore9979
                    from Pune, Maharashtra
                    Oct 30, 2021
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                    Address: Pune

                    Maharashtra State Road Transport Corporation [Msrtc] — ticket not booked but amount deducted from bank account.
                    I have logged in as guest and tried to book the ticket, money got deducted from HDFC bank but ticket not booked, i want my refund amount as soon as possible.
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                      A
                      Aruns1010
                      Oct 29, 2021
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                      Dear msrtc team,

                      I am Arun Suryawanshi writing to you asking the refund of an amount deducted while doing transaction on msrtc website on 29.10.2021.
                      Below are the detail.

                      1. While booking a ticket for 2 passenger and again 1 passanger, i entered all the detail and go redirected on to the page o[censored]PI account. I entered my details and first payment done of 498.71 rupees and second payment done of 954.48 rupees. But ticket not generate.
                      Bus detail - kamote(navi mumbai) to kukudwad (satara - mhaswad)

                      Travelling date - 03.11.2021.

                      So i request to you please refund the same.

                      Passenger detail as per below
                      1) Arun Suryawanshi (age- 28 years)
                      2) Dattatray Suryawanshi(age- 32 years)
                      3) arun Suryawanshi (age 28 yrs)

                      Note - please find the attached transaction.
                      +2 photos
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                        U
                        Uddhav171
                        from Pune, Maharashtra
                        Oct 29, 2021
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                        Address: Pune

                        Tried to book msrtc bus tickets but it showed unsuccessful payment still my money got deducted from account 2 times.
                        Want refund.
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                          S
                          Shubham Gaykwad
                          Oct 28, 2021
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                          Address: Msrtc pune

                          Msrtc ticket booking is field but pement is debited (phone or)date 27oct2021
                          +1 photos
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                            K
                            kulkarni3011
                            from LATUR, Maharashtra
                            Oct 26, 2021
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                            Txn. ID : T2110262030223088842937
                            Txn. Status : Successful
                            Debited From :
                            XXXXXXXXX042225
                            Janata Sahakari Bank
                            Bank Ref. No. : [protected]
                            Message : MSRTC Mobile
                            Dear sir,
                            I'm complaining against payment debited form my bank account via tech process . 391.84 Rs amount is debited and but the ticket details does not received. So either get my money back or get me the ticket deatails
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                              T
                              Tej2856
                              Oct 26, 2021
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                              Address: Pune
                              Website: TPSL

                              I have booked my Bus ticket on MSRTC so transection failed but my Amount was deducted in my account. So I want refund my amount 532/-.
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                                A
                                akilbile8367
                                from Noida, Uttar Pradesh
                                Oct 25, 2021
                                Resolved
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                                Resolved

                                Address: Pune

                                Dear msrtc team,
                                I am amol kilbile writing to you asking the refund of an amount deducted while doing transaction on msrtc website on 25.10.2021.
                                Below are the detail
                                1. While booking a ticket for 4 passenger, i entered all the detail and go redirected on to the page of hdfc netbanking. I entered my details and payment done of 1689.64 rupees. But ticket not generate.
                                Bus detail - Chinchwad (pune) to Malkapur (dhad)
                                Travelling date - 31.10.2021.

                                So i request to you please refund the same.

                                Passenger detail as per below
                                1) Dnyaneshwar Lokhande (age- 40 years)
                                2)Archana Lokhande (age- 36 years)
                                3) Shraddha Lokhande (age- 20 years)
                                4) Vedika Lokhande (age- 11 years)
                                5) Vansh Lokhande (age- 4 years)
                                +2 photos
                                Oct 28, 2021
                                Complaint marked as Resolved 
                                thanks for return
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                                  A
                                  Amey Kelkar
                                  Oct 22, 2021
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                                  I made payment for dapoli to panvel ticket and amount got deducted but ticket booking did not happen
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                                    A
                                    Amol.kadam190
                                    from Thane, Maharashtra
                                    Oct 22, 2021
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                                    I tried to book the ticket for Shivshahi bus yesterday i.e. on 21'st October 2021 using my SBI credit card. After making the payment at the end, page got refreshed but I did not see any success or failure message and the amount of 977.27 was also debited from my credit card. I did not see the ticket under my ticket section either.
                                    I want to know the refund process for the same.
                                    Oct 22, 2021
                                    Updated by Amol.kadam190
                                    User ID used in the online reservation system is : amol12147
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