Claimed

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

1
Updated: Nov 28, 2025
Complaints 2462
Resolved
184
Unresolved
2278
Contacts

File a complaint to Maharashtra State Road Transport Corporation [MSRTC]

Having problems with Maharashtra State Road Transport Corporation [MSRTC]?

File a complaint and get it resolved by Maharashtra State Road Transport Corporation [MSRTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 29

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Pooja Wakode
Sep 19, 2021
Report
Copy

Address: Nanded

My payment has been deducted but my reservation process has been failed. I want refun my money
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Shree 1992
    Sep 18, 2021
    Report
    Copy

    I had booked ticket on MSRTC App from Kulra to kolhapur on 2nd Sept at 11 PM. Amount is deducted from phone pay to tpsl.[protected]@icici But ticket not booked. The transaction status was failed but debited my account with Rs.1145.38
    Need your support.
    +2 photos
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Ashwin Shinde
      Sep 18, 2021
      Report
      Copy

      Address: 303/3 sai manthan apt 90 ft rd, Ostwal nagari nalasopara

      I had tried booking tickets via msrtc site and app as well. However, money got deducted but no ticket was booked and customer care person said it will b refunded with 7 days. Till now no amount it returned to me.Even after emailing details for transactions, there is no response from msrtc and also helpline number is always busy, so it's difficult to reach at them.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        sam_sunshine
        from Ratnagiri, Maharashtra
        Sep 16, 2021
        Report
        Copy

        The system doesn't send me back verification emails and I am not able to activate my account.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Avinashpimparkar
          from Navi Mumbai, Maharashtra
          Sep 16, 2021
          Report
          Copy

          My payment are done by axisbank upi. my payment transaction status pop-up failed without reason but
          Money deduct from my account.
          No tickets showing in app
          No msg or email received from msrtc
          Email ID : avi.[protected]@gmail.com
          +1 photos
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            ppbsur
            from Solapur, Maharashtra
            Sep 15, 2021
            Report
            Copy

            Address: Solapur

            While I travell from barshi to solapur
            I took 6 tickets .
            Giving 500 + 100 rs to conductor JADHAV DEEPAK ( SOLAPUR BATCH
            NO . 138226 ) .
            HE straightly refuse to take 100 rs.note
            & say that note is baned .

            Photo of 100 rs . Given below .
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              MyBharat
              Sep 11, 2021
              Report
              Copy

              Severe deep ugly potholes from kajupada to Gaimukh chowpaty area of ghodbunder road. Got puncture of tyre almost blast...luckily got a repair guy nearby. On converstion with him...he said since last 2 hrs he is just doing punctures and my was 10 th car...
              +1 photos
              Sep 11, 2021
              Updated by MyBharat
              TMC kindly do repair work to avoid major accidents and for safety o[censored]s all...
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                sushantjw
                from navi mumbai, Maharashtra
                Sep 9, 2021
                Report
                Copy

                Address: koparkhairane navi mumbai-400709.

                Dear sir,
                I had taken 2 tickets from Vashi higway to Karad. 7 am bus from Mumbai Central to Islampur ordinary express bus ... I have paid Amount. The money has been debited from my account but the ticket has not been booked ...Plz check that transaction and refund that amount
                +1 photos
                Helpful
                1 other people found this review helpful
                1 found this helpful
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  Krishna9595
                  Sep 5, 2021
                  Report
                  Copy

                  Address: Msrtc

                  I have booked my msrtc tickets from solapur to pathri.amount was deducted ticket was not booked. But my amount was not reversed.what can I do
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    Karishma Tekwani
                    Sep 5, 2021
                    Report
                    Copy

                    Hello Team,

                    My Name is karishma and i stay in ulhasnagar 421004. I want to file a complain about the traffic and road issues near section 30B Newandram Compound. Due to rains this issues have increased a lot. A lot of area is been occupied by factories and blocks and the area for vehicles is very less, because of which accidents are occuring and also this is creating a lot of problems.

                    Please get our roads wider and clear the area occupied due to unnecessary factories and blocks.

                    Hope you will understand this issue and get the solution ASAP.

                    Thank you
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      N
                      Nagesh godge
                      Aug 29, 2021
                      Report
                      Copy

                      निलंगा तालुक्यातील बसस्थानक एका साईडला सूसज्य इमारत बनत असताना सुद्धा प्रसाधनगृहाची मात्र अजिबात सोय करण्यात आलेली नाही. चार पत्रे मारून नॉर्मल शेड तयार करण्यात आले आणि त्यांला पूर्णपणे कवर पण करण्यात आलेलं नाहीये. त्यामध्ये पण घाणीचे साम्राज्य आहे (महीला प्रसाधन ग्रहाचे फोटो जोडत नाहीये) 🙏🙏🙏
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Sushant7m7
                        Aug 27, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Please any reply my complete
                        +2 photos
                        Aug 27, 2021
                        Complaint marked as Resolved 
                        Not refund my upi transaction
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Sushant7m7
                          Aug 25, 2021
                          Report
                          Copy

                          Address: Thane

                          My payment are done by icici bank upi my tickets are rejected reason time out& tickets failed but my payment done by tpsl government app
                          +1 photos
                          Aug 25, 2021
                          Updated by Sushant7m7
                          Plz any qu
                          Aug 25, 2021
                          Updated by Sushant7m7
                          Please reply
                          Helpful
                          2 other people found this review helpful
                          2 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            Kalpesh 1
                            Aug 20, 2021
                            Report
                            Copy

                            Address: Chembur

                            I forgot my email and password of msrtc how I can recover
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Suyash Dalvi
                              Aug 20, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              I was booking a ticket through online portal of MSRTC e-booking website of SHIVSAHI bus from LONERE to PANVEL for the journey on 16th of August. Amount got deducted from my account but ticket wasn’t booked and didn’t received any refund for the same. Please revert.
                              +1 photos
                              Aug 21, 2021
                              Complaint marked as Resolved 
                              After launching complaint got refund within 24 hrs. Thank you.
                              Helpful
                              3 other people found this review helpful
                              3 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                Rajesh Karambat
                                Aug 19, 2021
                                Report
                                Copy

                                I have booked ticket through MSRTC online reservation system on 12th Aug'21 unfortunately payment deducted through Phonepay payment app but ticket not reflected in system.

                                Requesting to refund amount of Rs. 643/- which was deducted.
                                +1 photos
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  R3rakesh
                                  Aug 16, 2021
                                  Report
                                  Copy

                                  Date :- 10th August, 2021
                                  User Id of online reservation system : - R3rakesh

                                  I was booking 2 ticket through MSRTC online reservation system on 10th August, 2021 unfortunately payment deducted through Google Pay payment app but it was written that transaction failed on MSRTC app.

                                  Requesting to refund amount of Rs. 1336/- which was deducted.
                                  +2 photos
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    Dirty and fungus developed seats of bus No.MH20-BL3335 During epidemic covid 19 situation bus staff not taking care
                                    It very shemless to us MSRTC provide the bus to run on road without cleaning during such pandemics covid 19 situation
                                    Pl refer attached photos for your reference and pl do the needful for people hygiene....
                                    +3 photos
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy
                                    S
                                    Shivvvv
                                    Jul 31, 2021
                                    Report
                                    Copy

                                    I had booked two tickets from msrtc app. The money from my bank account has been deducted. But the app showed that the transaction failed. What should I do?
                                    None of the numbers provided in the app are working.
                                    Transaction reference number- [protected]
                                    Transaction date[protected]
                                    Transaction time- 16:44:09
                                    Payment done through- techprocess via upi phonepe
                                    Transaction amount- 700
                                    Upi reference number[protected]
                                    Payment done to-VPA tpsl.[protected]@icici
                                    Utr number[protected]
                                    +2 photos
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      sanjay bhuwad
                                      Jul 28, 2021
                                      Report
                                      Copy

                                      Hi,

                                      I have tried to book online ticket multiple times on msrtc. Since last 8 months, post successful payment it is redirecting to msrtc home page instead of ticket confirmation page without any ticket. Same issue happening with different payment apis billdesk, paytm etc and with different banks.

                                      Multiple users are facing same issue.
                                      There is no use of such online booking platform as basic functionality is not working.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit