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Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

www.msrtc.gov.in
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Updated: Nov 28, 2025
Complaints 2462
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184
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2278
Bad 😕 It seems that Maharashtra State Road Transport Corporation [MSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 29

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P
Pooja Wakode
Sep 19, 2021
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Address: Nanded

My payment has been deducted but my reservation process has been failed. I want refun my money
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    S
    Shree 1992
    Sep 18, 2021
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    I had booked ticket on MSRTC App from Kulra to kolhapur on 2nd Sept at 11 PM. Amount is deducted from phone pay to tpsl.[protected]@icici But ticket not booked. The transaction status was failed but debited my account with Rs.1145.38
    Need your support.
    +2 photos
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      A
      Ashwin Shinde
      Sep 18, 2021
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      Address: 303/3 sai manthan apt 90 ft rd, Ostwal nagari nalasopara

      I had tried booking tickets via msrtc site and app as well. However, money got deducted but no ticket was booked and customer care person said it will b refunded with 7 days. Till now no amount it returned to me.Even after emailing details for transactions, there is no response from msrtc and also helpline number is always busy, so it's difficult to reach at them.
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        S
        sam_sunshine
        from Ratnagiri, Maharashtra
        Sep 16, 2021
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        The system doesn't send me back verification emails and I am not able to activate my account.
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          A
          Avinashpimparkar
          from Navi Mumbai, Maharashtra
          Sep 16, 2021
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          My payment are done by axisbank upi. my payment transaction status pop-up failed without reason but
          Money deduct from my account.
          No tickets showing in app
          No msg or email received from msrtc
          Email ID : avi.[protected]@gmail.com
          +1 photos
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            P
            ppbsur
            from Solapur, Maharashtra
            Sep 15, 2021
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            Address: Solapur

            While I travell from barshi to solapur
            I took 6 tickets .
            Giving 500 + 100 rs to conductor JADHAV DEEPAK ( SOLAPUR BATCH
            NO . 138226 ) .
            HE straightly refuse to take 100 rs.note
            & say that note is baned .

            Photo of 100 rs . Given below .
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              M
              MyBharat
              Sep 11, 2021
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              Severe deep ugly potholes from kajupada to Gaimukh chowpaty area of ghodbunder road. Got puncture of tyre almost blast...luckily got a repair guy nearby. On converstion with him...he said since last 2 hrs he is just doing punctures and my was 10 th car...
              +1 photos
              Sep 11, 2021
              Updated by MyBharat               TMC kindly do repair work to avoid major accidents and for safety o[censored]s all...
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                S
                sushantjw
                from navi mumbai, Maharashtra
                Sep 9, 2021
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                Address: koparkhairane navi mumbai-400709.

                Dear sir,
                I had taken 2 tickets from Vashi higway to Karad. 7 am bus from Mumbai Central to Islampur ordinary express bus ... I have paid Amount. The money has been debited from my account but the ticket has not been booked ...Plz check that transaction and refund that amount
                +1 photos
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                  K
                  Krishna9595
                  Sep 5, 2021
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                  Address: Msrtc

                  I have booked my msrtc tickets from solapur to pathri.amount was deducted ticket was not booked. But my amount was not reversed.what can I do
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                    K
                    Karishma Tekwani
                    Sep 5, 2021
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                    Hello Team,

                    My Name is karishma and i stay in ulhasnagar 421004. I want to file a complain about the traffic and road issues near section 30B Newandram Compound. Due to rains this issues have increased a lot. A lot of area is been occupied by factories and blocks and the area for vehicles is very less, because of which accidents are occuring and also this is creating a lot of problems.

                    Please get our roads wider and clear the area occupied due to unnecessary factories and blocks.

                    Hope you will understand this issue and get the solution ASAP.

                    Thank you
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                      Nagesh godge
                      Aug 29, 2021
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                      निलंगा तालुक्यातील बसस्थानक एका साईडला सूसज्य इमारत बनत असताना सुद्धा प्रसाधनगृहाची मात्र अजिबात सोय करण्यात आलेली नाही. चार पत्रे मारून नॉर्मल शेड तयार करण्यात आले आणि त्यांला पूर्णपणे कवर पण करण्यात आलेलं नाहीये. त्यामध्ये पण घाणीचे साम्राज्य आहे (महीला प्रसाधन ग्रहाचे फोटो जोडत नाहीये) 🙏🙏🙏
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                        S
                        Sushant7m7
                        Aug 27, 2021
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                        Resolved

                        Please any reply my complete
                        +2 photos
                        Aug 27, 2021
                        Complaint marked as Resolved 
                        Not refund my upi transaction
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                          S
                          Sushant7m7
                          Aug 25, 2021
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                          Address: Thane

                          My payment are done by icici bank upi my tickets are rejected reason time out& tickets failed but my payment done by tpsl government app
                          +1 photos
                          Aug 25, 2021
                          Updated by Sushant7m7                           Plz any qu
                          Aug 25, 2021
                          Updated by Sushant7m7                           Please reply
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                            Kalpesh 1
                            Aug 20, 2021
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                            Address: Chembur

                            I forgot my email and password of msrtc how I can recover
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                              S
                              Suyash Dalvi
                              Aug 20, 2021
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                              Resolved

                              I was booking a ticket through online portal of MSRTC e-booking website of SHIVSAHI bus from LONERE to PANVEL for the journey on 16th of August. Amount got deducted from my account but ticket wasn’t booked and didn’t received any refund for the same. Please revert.
                              +1 photos
                              Aug 21, 2021
                              Complaint marked as Resolved 
                              After launching complaint got refund within 24 hrs. Thank you.
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                                R
                                Rajesh Karambat
                                Aug 19, 2021
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                                I have booked ticket through MSRTC online reservation system on 12th Aug'21 unfortunately payment deducted through Phonepay payment app but ticket not reflected in system.

                                Requesting to refund amount of Rs. 643/- which was deducted.
                                +1 photos
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                                  R
                                  R3rakesh
                                  Aug 16, 2021
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                                  Date :- 10th August, 2021
                                  User Id of online reservation system : - R3rakesh

                                  I was booking 2 ticket through MSRTC online reservation system on 10th August, 2021 unfortunately payment deducted through Google Pay payment app but it was written that transaction failed on MSRTC app.

                                  Requesting to refund amount of Rs. 1336/- which was deducted.
                                  +2 photos
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                                    M
                                    Mahadev Jattewadkar
                                    Aug 12, 2021
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                                    Dirty and fungus developed seats of bus No.MH20-BL3335 During epidemic covid 19 situation bus staff not taking care

                                    Dirty and fungus developed seats of bus No.MH20-BL3335 During epidemic covid 19 situation bus staff not taking care
                                    It very shemless to us MSRTC provide the bus to run on road without cleaning during such pandemics covid 19 situation
                                    Pl refer attached photos for your reference and pl do the needful for people hygiene....
                                    +3 photos
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                                    S
                                    Shivvvv
                                    Jul 31, 2021
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                                    I had booked two tickets from msrtc app. The money from my bank account has been deducted. But the app showed that the transaction failed. What should I do?
                                    None of the numbers provided in the app are working.
                                    Transaction reference number- [protected]
                                    Transaction date[protected]
                                    Transaction time- 16:44:09
                                    Payment done through- techprocess via upi phonepe
                                    Transaction amount- 700
                                    Upi reference number[protected]
                                    Payment done to-VPA tpsl.[protected]@icici
                                    Utr number[protected]
                                    +2 photos
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                                      S
                                      sanjay bhuwad
                                      Jul 28, 2021
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                                      Hi,

                                      I have tried to book online ticket multiple times on msrtc. Since last 8 months, post successful payment it is redirecting to msrtc home page instead of ticket confirmation page without any ticket. Same issue happening with different payment apis billdesk, paytm etc and with different banks.

                                      Multiple users are facing same issue.
                                      There is no use of such online booking platform as basic functionality is not working.
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