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Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

www.msrtc.gov.in
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Updated: Jun 24, 2026
Complaints 2466
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185
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2281
Bad 😕 It seems that Maharashtra State Road Transport Corporation [MSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Maharashtra State Road Transport Corporation [MSRTC]

Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 30

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R
rakhi more
from Mumbai, Maharashtra
Sep 24, 2021
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Address: A/3-1 SBI colony, sector 13, nerul (east), navi mumbai, near DY Patil Stadium

I am trying to book ticket from 3 days for the below bus:

From Thane
To Tulshi Fata
Bus @6am on 26/09/2021

While all 4 attempts the amount was deducted from my Account but the ticket was not booked as the page displaying ticket and intimating passenger to print, did not appear.

Also the ticket was not available in My Tickets.
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Plus there Customer Number is not working.
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    J
    Jarvis3.5
    from Gadchiroli, Maharashtra
    Sep 23, 2021
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    Msrtc buses i am traveling since when I am 1-2nd std and now I am 22 yr old ..same situation about cleanliness..this is 2021 we are paying money and we have to atleast neat and clean buses.. please look into it..
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      A
      Ashida Lokhande
      Sep 21, 2021
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      I tried to book a Shivneri bus ticket online from Thane Vandana to Wakad thrice for 22-Aug-21. My amount got debited but the ticket was not generated and is not present in my tickets section too. How to avail refund?
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        A
        atul upare
        Sep 20, 2021
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        Address: Hyderabad

        Maharashtra State Road Transport Corporation [Msrtc] — Online ticket booking failed- Amount got deducted from my bank account ticket not booked and didnt received any refund.please refund
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          A
          Aditya Ambre
          Sep 20, 2021
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          Hiii Sir,
          Aditya Ambre is here. I getting the payment of Msrtc Bus ticket but my upi transaction successful but not give me service (bus ticket) .
          It's server issue . the time or date details, when I get issue in payment14 sep 2021, Time 13.13. so what can I do ? Plz help me Rs. 994/- give
          Me refund.
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            P
            Pooja Wakode
            Sep 19, 2021
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            Address: Nanded

            My payment has been deducted but my reservation process has been failed. I want refun my money
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              S
              Shree 1992
              Sep 18, 2021
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              I had booked ticket on MSRTC App from Kulra to kolhapur on 2nd Sept at 11 PM. Amount is deducted from phone pay to tpsl.[protected]@icici But ticket not booked. The transaction status was failed but debited my account with Rs.1145.38
              Need your support.
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                A
                Ashwin Shinde
                Sep 18, 2021
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                Address: 303/3 sai manthan apt 90 ft rd, Ostwal nagari nalasopara

                I had tried booking tickets via msrtc site and app as well. However, money got deducted but no ticket was booked and customer care person said it will b refunded with 7 days. Till now no amount it returned to me.Even after emailing details for transactions, there is no response from msrtc and also helpline number is always busy, so it's difficult to reach at them.
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                  S
                  sam_sunshine
                  from Ratnagiri, Maharashtra
                  Sep 16, 2021
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                  The system doesn't send me back verification emails and I am not able to activate my account.
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                    A
                    Avinashpimparkar
                    from Navi Mumbai, Maharashtra
                    Sep 16, 2021
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                    My payment are done by axisbank upi. my payment transaction status pop-up failed without reason but
                    Money deduct from my account.
                    No tickets showing in app
                    No msg or email received from msrtc
                    Email ID : avi.[protected]@gmail.com
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                      P
                      ppbsur
                      from Solapur, Maharashtra
                      Sep 15, 2021
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                      Address: Solapur

                      While I travell from barshi to solapur
                      I took 6 tickets .
                      Giving 500 + 100 rs to conductor JADHAV DEEPAK ( SOLAPUR BATCH
                      NO . 138226 ) .
                      HE straightly refuse to take 100 rs.note
                      & say that note is baned .

                      Photo of 100 rs . Given below .
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                        M
                        MyBharat
                        Sep 11, 2021
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                        Severe deep ugly potholes from kajupada to Gaimukh chowpaty area of ghodbunder road. Got puncture of tyre almost blast...luckily got a repair guy nearby. On converstion with him...he said since last 2 hrs he is just doing punctures and my was 10 th car...
                        Sep 11, 2021
                        Updated by MyBharat                         TMC kindly do repair work to avoid major accidents and for safety o[censored]s all...
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                          S
                          sushantjw
                          from navi mumbai, Maharashtra
                          Sep 9, 2021
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                          Address: koparkhairane navi mumbai-400709.

                          Dear sir,
                          I had taken 2 tickets from Vashi higway to Karad. 7 am bus from Mumbai Central to Islampur ordinary express bus ... I have paid Amount. The money has been debited from my account but the ticket has not been booked ...Plz check that transaction and refund that amount
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                            K
                            Krishna9595
                            Sep 5, 2021
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                            Address: Msrtc

                            I have booked my msrtc tickets from solapur to pathri.amount was deducted ticket was not booked. But my amount was not reversed.what can I do
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                              K
                              Karishma Tekwani
                              Sep 5, 2021
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                              Hello Team,

                              My Name is karishma and i stay in ulhasnagar 421004. I want to file a complain about the traffic and road issues near section 30B Newandram Compound. Due to rains this issues have increased a lot. A lot of area is been occupied by factories and blocks and the area for vehicles is very less, because of which accidents are occuring and also this is creating a lot of problems.

                              Please get our roads wider and clear the area occupied due to unnecessary factories and blocks.

                              Hope you will understand this issue and get the solution ASAP.

                              Thank you
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                                N
                                Nagesh godge
                                Aug 29, 2021
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                                निलंगा तालुक्यातील बसस्थानक एका साईडला सूसज्य इमारत बनत असताना सुद्धा प्रसाधनगृहाची मात्र अजिबात सोय करण्यात आलेली नाही. चार पत्रे मारून नॉर्मल शेड तयार करण्यात आले आणि त्यांला पूर्णपणे कवर पण करण्यात आलेलं नाहीये. त्यामध्ये पण घाणीचे साम्राज्य आहे (महीला प्रसाधन ग्रहाचे फोटो जोडत नाहीये) 🙏🙏🙏
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                                  S
                                  Sushant7m7
                                  Aug 27, 2021
                                  Resolved
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                                  Resolved

                                  Please any reply my complete
                                  Aug 27, 2021
                                  Complaint marked as Resolved 
                                  Not refund my upi transaction
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                                    S
                                    Sushant7m7
                                    Aug 25, 2021
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                                    Address: Thane

                                    My payment are done by icici bank upi my tickets are rejected reason time out& tickets failed but my payment done by tpsl government app
                                    Aug 25, 2021
                                    Updated by Sushant7m7                                     Plz any qu
                                    Aug 25, 2021
                                    Updated by Sushant7m7                                     Please reply
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                                      K
                                      Kalpesh 1
                                      Aug 20, 2021
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                                      Address: Chembur

                                      I forgot my email and password of msrtc how I can recover
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                                        S
                                        Suyash Dalvi
                                        Aug 20, 2021
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                                        Resolved

                                        I was booking a ticket through online portal of MSRTC e-booking website of SHIVSAHI bus from LONERE to PANVEL for the journey on 16th of August. Amount got deducted from my account but ticket wasn’t booked and didn’t received any refund for the same. Please revert.
                                        Aug 21, 2021
                                        Complaint marked as Resolved 
                                        After launching complaint got refund within 24 hrs. Thank you.
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