Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I was trying to book ticket through MSRTC online reservation system on 12th Jun 2021 from Ichalkaranji to Pune. Unfortunately payment deducted from my HDFC account through NetBanking but ticket not reflected in system. Tried to resolve issue with my bank, but they suggested to check with merchant i.e. msrtc

Requesting to refund amount of Rs. 307.7/- which was deducted

My Msrtc ID - mjmsrtc
Amt - 307.70
Date of Transaction - 12.06.2021

Dear sir/madam my name is prashant bubaji dalvi today (21/07/2021) book tickit from online Arnala Sakharpa non ac sleeper bus 03/09/2021 but after completing my transaction for tickit I directly redirected to home page without showing anything also my tickit amount is 2597.29 deducted from my account than I check tickit in my tickit menu but I didn't found any tickit in it.

so please refund my total amount as early as possible

Hello Team,

My Name is karishma and i stay in ulhasnagar 421004. I want to file a complain about the traffic and road issues near section 30B Newandram Compound. Due to rains this issues have increased a lot. A lot of area is been occupied by factories and blocks and the area for vehicles is very less, because of which accidents are occuring and also this is creating a lot of problems.

Please get our roads wider and clear the area occupied due to unnecessary factories and blocks.

Hope you will understand this issue and get the solution ASAP.

Thank you
Karishma

Date :- 19th Jul'21.
User Id of online reservation system : - ashishtrupti

I have booked ticket through MSRTC online reservation system on 19th Jul'21 unfortunately payment deducted through Phonepay payment app but ticket not reflected in system.

Requesting to refund amount of Rs. 410/- which was deducted

Respected sir/madam,

As I am traveling from Ahmed Nagar to Pune(bus number MH 06 BW 4310, Aurangabad to Pune shivshahi bus). Conductor of the bus Real name I dont know she said her name as Meera Chauhan. While boarding from tarakpur bus stand she said, bus is full I dont have your information(memo). even though she is having the printed memo, in that my name is there(as I booked ticket online). Then I called the person who was there in the enquiry office (tarakpur bus stand). Afterwards she agreed but she was very angry and talked with me very rudely. My seat number was 19 and 20 . But she was given us some different number. Actually I am having 1 yr old daughter with me. She was also not feeling well.

I have experienced this type of mis behaviour first time from a lady bus conductor.

So I request you to take a strict action against the bus conductor so called Meera Chauhan, so that this type of incident should not happen any more

Incident date: 18 july 2021
Time : 05:48 PM
Place: Tarakpur bus stand
Bus number: MH 06 BW 4310
Bus name : Aurangabad Pune shivshahi bus (05:30 PM)

Dear Sir,
I booked a Tickect on dated 17 june 2021.
This journey for Thane Vandana to Pune Chandani Chowk via Express Highway for date 18 june 2021 of Shivneri Bus time Morning 7 am.
I booked a ticket for above journey payment deducted from my bank account but ticket not book.

Here below payment details

Payment by - Google Pay via TPSLGovernment

Payment Amount deducted - Rs. 442.08 /-

Payment Completed - Jun 17, 6:31 PM

Bank Name- State Bank of India

UPI transaction ID[protected]

To: TPSLGovernment tpsl.[protected]@icici

From: Rohit Vasant Rambade (State Bank of India)
UPI ID - [protected]@oksbi

Google transaction ID CICAGODOxqbCYA

Its been almost 1 month. Please raised a complaint and look into this matter.
Also please share complaint No. with this regards.

Thank & Regard,
Rohit Rambade
[protected]
[protected]@gmail.com

I have booked ticket 27/6/2021 but money was debited but no ticket recived... I had wait for 20 days but after 20 days also I have not received refund... Please see to it that my refund will be credited quickly...

I have reserved from pandharpur to Mumbai Central the transaction of reservations amount deducted from my UPI but reservations had not done so solve the problem.

मी आज अंबाजोगाई ते हैदराबाद ऑनलाइन बुकिंग करात होती पन टिकिट बुक नहीं झली परन्तु पेमेंट ऑनलाइन कटलेट। प्लीज़ माजी रकम परत पाथवा
668 रूप

I was trying to get online form msrtc app. And I was completed payment from Google pay but services are not got (my ticket is not got me.)

Refund money of ticket which is not booked
I booked 1 ticket on 27th June, 2021 at 03:11 p.m. of Ordinary Bus MAHAD to SWARGATE via Tamini at 10:30am
travel date is 28.06.2021. my boarding point is Mahad & alighting point is Swargate. I have allocate this ticket & i made payment from bill desk via google pay, Payment is done But My Ticket is not Generated & also not sent on my mail id. So please Refund my Ticket Amount of Rs. 185.

Thank you,
Dhwani Biyani

Msrtc mobile reservation failed Money deduction my account
Date-25/06/2021
Amount=341.60
Transaction reference no.[protected]
Route=nalasopara to dapoli via kumbale
Mobile no.[protected]
Please returned my Amount

While booking ticket on MSRTC app on 19 Jun 2021 @ 21:34, ₹386.82 has been deducted from my bank account but ticket not booked that time.
Kindly refund me ASAP

Mstrc booking not confirmed but money deduct

I have not received account activation mail and i tried to forget my password but i will not received forget password mail also

मी संजय बिराजदार मी दी.17.6.21. रोजी देवणी ते उदगीर बसने जवळगा ते लातूर असा प्रवास करत असताना मी वाहक v .m. चव्हाण यांना माझ अपंग कार्ड क्र mh[protected] हे त्यांना दाखवुन तिकीट मागितले तर वाहक मला हे कार्ड बोगस आहे हे चालत नाही मनून सर्व प्रवासात माझा अपंग मनून अपमान केला व मला फुल तिकीट .तीकिट न.27542 हे दिलं तरी अपंग मनून मला खूप दुःख झाले तरी मला न्याय मिळावा व त्या वाहकावर कडकं कार्यवाही करण्यात यावी अन्यथा मला मा जिल्हाधिकारी कार्यालय समोर उपोषणास बसावे लागेल व केल्याल्या कार्यवाही ची प्रत मला मिळावी ही नम्र विनंती

Dear team,
I have tried to book ticket from Swargate (Pune) to kadepur for 12th June 2021 but while booking amount RS 693 was deducted and ticket was not booked. Ticket booking was done from MSRTC application on 11th June 2021 around 11pm.
Following message appeared after the booking.

बीओआई- रू. 693 आपले खाते संख्‍या XX3380 पीओएस -msrtc TPSL दि 11-06-21 ला नांवे झाले आहेत . उपलब्‍ध शिल्‍लक 4872.29.

Request you to kindly look into the issue and refund the amount.

Dear Team,
I booked ticket today from mumbai central to shrungartali for 4th April 2021 6.45 a.m. amount got deducted but did not received tickets.

Below message received from Bank

ALERT:You've spent Rs.1163.66 via Debit Card xx6861 at MSRTC on[protected]:16:20:01

Kindly refund my amount of 1163.66 Rs at the earliest.

please let me know why this issue happens, I have faced this issue 2nd time because of which I am unable to book ticket online and had to go and do manual booking because of this issue.

My userid is aliya92.

Thanks and Regards
Aliyafirdous Shaikh
[protected]

I had made my reservation for shivshahi 6.50 am bus from Pen to Pune.

The bus departed before time at 6.45 am from pen depot. I received a call from the conducted at 6.47 am that we are at chawdi Naka and we are leaving. I told them to wait and informed that I will reach chawdi Naka in 2 min, which I did, but they never waited and kept saying that we will wait you come.

Me and my wife almost drove 10 km to catch up with them. In the end the driver said they never waited for us and kept on giving false assurances that they are going to wait.

My question is firstly they departed the bus before time, secondly if they didn't wanted to wait for even 2 min for us than why did they gave us false assurances.

We have lodged written complaint against the driver and conductor at pen depot. Please find attached copy of the same with the call logs of conductor and driver as proof.

Looking for strict action against the driver and conductor.

Regards,

Amarpal chandok

Hello,

I'm Tushar Dinde frequent travel from Dapoli to Pune & vice versa for 1 year. It has been observed much time often sleeper bus is converted to the normal bus without intimation to the customer. We have a complaint about this many a time regarding change of bus on the online portal so that a lesser amount would be incurred to the customer but no response.

Yesterday too I book a sleeper bus from Pune (time - 8:30 PM- 28thMar'21from swargate) to Dapoli however the bus was changed without intimation. The bus conductor doesn't refund the difference amount since the ticket booked is online. We every time can't take a print of bus ticket & submit to Bus depo. Why a customer should suffer from an MSRTC mistake.

Pathetic response from Bus Depo team (both Pune & Dapoli). Since we don't have the travel option to dapoli we have to choose the bus irrespective of which category it is provided.