Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Jun 02, 2019

Updated by Nikhil Boralkar We booked reservation ticket from pune to mahabaleshwar, ticket number 38061634 and trip number PNES0119294, BUS TYPE : Shivshahi, Approx Boarding time : 6.23Am, boarding point : Katraj stand, total 4 seats. Current time 7.34 am, still bus
is not reached to katraj stand. When we called to shivaji stand at 7.00 Am the controller told me bus is already moved from shivaji nagar pune stand, then I called to pune bus stand [protected] there is lady controller behavior not good, she discussed very rudly on called and every time she cut the called without giving all details, then I again called and request for bus details, but everytime she discussed rudly and denied to answer the request and told bus moved and cut the call, again I called she rudly discussed and told that don't call again, she told that bus already moved as on 6.45, then I called to swarget bus stand but no one pick up the call we are still waiting on stand.
Bus number is MH 09 MN 1284.
Also discussed with katraj controller, he is very good and answer the question very politely, katraj controller told that every day bus getting late and when he discussed with bus driver they are rudly behave.

My Mama and family is traveling to mahabaleshwar he having injury in there legs ( plats and rod ) and he is handicapped person. He is waiting for bus almost 1.30 hr.

This is totally shameful that our service that msrtc providing, request you to take action against them.

Kind a request please take action against them
Pune bus stand lady controller ([protected])
And bus driver and bus conductor.
Please provide updates as per as possible my mobile number is [protected]. Please call me for details required.

Thank you.

Nikhil Boralkar.
Narhe, pune. 411041