Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Today morning of 5:15 am Bus route Rajgurunagar to Miraj bus, took by my Mother in law and father in law both are more than 55 age, their son who's working in Jath bus depo, they having bus family pass they had shown pass to conductor, but he refused that pass and told "it is not allowed in Asiad bus if you want to use this pass go through MSRTC red buses." Last time when they travel same pass used only extra charges they had paid same conversation of last time travel but conductor refused that also and told them change bus at Pune swargate. Why it not happens everytime then, rules are dependent on conductor... very worst experience with MSRTC buses, so everyone uses private.

I was waiting from 4hrs at aurangabad bus stop, each bus coming have no seat, then at 3.50 a.m.1 bus is arrived which is amravati to pune, Mh29- B.E.0957
i asked for ticket conductor denied n said no seat available, meanwhile 1 couple is also waiting there and that couple was just came to bus stop before 10 minutes, conductor given 2 tickets to them.

Dear sir / madam,
I had been charge by conductor of Rs.310 (Twice the ticket fair) to carry led tv (32”) while travelling from Satara to Wakad, Pune. I want to know the rules regarding traveling of led tv (32”). Also please clear my queries as follows:
1) if i had been charged for led then it to be mentioned on ticket that this ticket is for led tv, instead of ticket of 02 persons.
2) if i asked for the rule regarding...

Hello, I was waiting for a bus for Amravati from Pusad bus stop, but here not getting any proper information of i.e. When exactly bus will come. They just tell the time table & after regular time passed they got completely unable to inform that bus will come or not. They directly say "we don't know". If they don't have this information then who will guide to passengers?

The above mentioned MSRTC bus no. Running from thane borivali thane stuck in traffic with around 35 passengers (dated 14-15th June 2019).
There is an empty service road aside but driver refuses to by. Other MSRTC buses are taking service road and getting ahead It's been 1.01 AM. Everybody is pleading but driver is not listening to anyone not even bus conductor.
This is so much frustrating.

Dear Sir,

There is no proper Bus Service from Patharadi Gaon to Panchavati & Nashik Road in Nashik. There is Bus suppose to leave at 9 am in morning from Patharadi Gaon to Panchavati. But the Bus Driver purposely leaves at 8.55 or 8.57 am in the morning. In the Morning we cannot catch the bus which is at 9 am. And the 2nd Bus is at 9.30 am So, how we can travel to office in this situation. We are facing lots of problems in Nashik.

I am reguler travller of msrtc bus and i am student, in night 8 pm I started journey in bus number MH14 BT 4728 from nashikroad to shivajinagar its fare only 255 RS. conductor get 300 rupees from me its 45 Rs.extra why conductor get extra money from me and i have ticket also when i ask conductor he said its night charge so at least company has to mention that he get extra money in night.
Bus is not very comfortable to travel its simple bus and in it no entertainment facility provided that he get extra money.

MH 14 BT 2085 surat to navapur, left surat at 1:30pm on 12june, driver talks a lot when driving, when we were travelling it was heavy rain, and in this conditions he was talking with conductor or ticket collecter he once used immediate breaks which lead some harm to passengers, please warn such drivers to not talk while driving as it may lead to accidents.

I'm sourabh Rajput. I have done a reservation of Parivartan day ordinary bus from Satara to Mumbai Central. @1.30pm But the bus did not come and seat also not arranged by particular staff (Mr. Tarsale)
When I went to complain about this to (Mrs. Kulkarni depot. Head) but she was not on her desk for more than 40-50 min.
This is not acceptable. After trying so much Mr. Satpal Pawar arranged a ticket for 4.00 pm bus...
I have to face loss of 2.30 hrs of time for departure from Satara. This results in to I've lost my next train from Mumbai.
For proof I've attached both the tickets and you can notice the time difference in both.
I Hope for respective action.

I booked a bus ticket (MSRTC Shivshahi) for my Pune (Kharadi) to Aurangabad Journey dated on 09.06.2019 for 11.41PM. I reached the stop at 11.20PM. One bus came at 12am but the driver said its 11PM bus and said bus will come soon. I waited on Kharadi bus stop till 1.05AM at night but no bus stopped at the point even though my reservation was from kharadi (as no bus stopped so was no question of alternative arrangement). It was worst experience for a women traveling alone. I want refund for inconvenience.

MH14BT4503 bus driver and conductor miss behave with passengers, this bus stopped at wrong spot at the chandwad bus stand at 3:00 pm today then passengers trying to escape from bus and existing passengers trying to enter in the bus. This bus stand is under construction so there is no right stop but conductor abuse the passengers and throw out force fully in that case one handicap person get injured. But after some time at that sopt he allow other person to enter the bus that means physically disable person not allow to enter nd other one can enter in the bus...
When i ask about this then both driver and conductor abused me. Threaten me about police
I requested to authorities to take action on these type of coercion

I am travelling to pune from nasik by shivshahi,
Driver making AC off again n again, he says when bus driving on hills have to off ac, don't know problem with AC or Driver.

Worst experience, its better to travel by normal bus this could save your money.

Bus timing : 9:30 from nasik
Date - 9 june 2019

Please investigate and help passengers

Passengers are spending money and getting service of money

No value for money in shivshahi

I am Rakesh Biyani took ticket from pune to Dadar. Nearby lonavala one tire of bus was puncture. After waiting for an hrs didnt dot any substitute or tire get repaired. I requested yo bus driver to cut amount from pune to lonavala and refund remaining amount back. He didn't refund and didn't allow any substitute. I asked him his name roudly he says that do whatever u want will not tell my name.
Bus and bus driver photos attached here with this complaint.
Request u to refund and take necessary action on it.
My mail id.
info.[protected]@gmail.com
Bus no.
MH14BT 4439
This app didnt allowed to attached picture

Hello,
I booked an online ticket for a Shivneri bus to Thane for 1430 hrs on June 1. I reached Swargate at 1420 and showed my booking to the lady who sits at the ticket desk and was surprised to know that the bus had already left. I told her it had not been 1430 yet so she said the bus was full and we let it go. She told me very curtly to tell the other guy at the information desk what had happened. When I spoke to him there was absolutely no empathy with regard to what happened. He told me very rudely that the bus waited for a long time before it left and asked me why I didn't sit when I came. I told him that the bus wasn't there when I came but he was adamant and said he couldn't do anything.

MSRTC employees' behavior was so pathetic and I do not understand how they are working there. If this is how MSRTC is going to behave then I do not know how you'll are going to move forward. If people from other states or foreigners visit and see how things work, they will be disgusted like how I was.

Also, there is no option to swipe your card while booking and this totally defeats the purpose of making India cashless. I will be posting this on Twitter soon with the picture of the ticket lady so that everyone knows how you'll operate.

Dear Sir,
I am daily up and down from Nagpur to Mouda, today as on 7-6-19, bus conductor and Driver not agree to go bus at Mouda, bus number MH40Y5893 at 715 am at jagnade Square, Nagpur
Each red bus go at Mouda, but so many Driver and conductor deniy for Mouda stop. Evening Time we are facing many problems for Nagpur bus from Mouda,
Pls look into the matter and take the action.

Thanks
Rajesh Hadge

Bus थांबवली तेव्हा जागा आहे असे बोलून आत बोलावले जागा नवती ते पाहून आम्ही गेलो तर उत्रू दिले नाही ओरडले आणि आम्हाला पूर्ण प्रवास उभा राहून करायला लावून त्यांनी खूप बडबड केली खुप्प काही पण बोल ल ले बस thambvila लावली तर आत्ता थांबणार नाही बोलले आम्ही request केली तर २-३ कम पुढे थांबेल बोलले आणि मध्येच उत्रवू बोलले
Location Shivani nagar busstop
Timing 7:10

I reserved & it's confirmed 4 seats of thane चिपळूण ST (MH-07 C-7199) from rabale police station to महाड. Ticket no. 38139881 on dated 07.06.2019. they sent bus was 40 seaters only ...and reserved seat was 43, 44 which was not available in bus. When I asked conducter about this issue . He said I don't know .. give complaint. After half hour he make arrangements for of two seats at end seat...33 and 34...we lot suffered on last seat. .like pain injuries... Can u tell me who is the responsible for this...why conducter was not aware about reservation seats??? How they sent such type of bus ?? ...I requesting to you take necessary action against such things and punish guilty person. ...

The board on bus is Aurangabad-Beed-Osmanabad, but bus is covering every stop on the route.
All high way work is nearly completed and no traffic also here.
My little kid is waiting at home and bus is taking near about six and half hour instead of 4 to 5 hours. Right now we have passed Indapur (Washi) Dist Osmanabad.
They have not mentioned the bus stops on the name board .
Look into the matter at an earliest

1) shivshahi for urban use for a long walk
2) bad bus condition (Speed, non-fluctuating, air-conditioned machinery not working)
3) carrier's not the root of the driver. (This was the first time it came to the root)
4) inability to change the car, all depot (Borivali, mangaon, mahad, poladpur).
5) no safe locker system. Lockless lockers (Fear of stolen goods)
6) due to a bad bus, official time to reaching ratnagiri in the morning reached ratnagiri after 2 pm.
7) senior officials were seen avoiding their responsibilities (Borivali, mangaon, mahad, poladpur)

I am Umesh n I frequently travel to chiplun from pune.. Atleast once in a month i hve to take 2 way trip to my native place n i prefer to travel in Shivshai but last few.months i am noticing that buses are not in proper condition. Sometimes a/c problem, lights problem, no cleaniness, buses are not washed properly before every trip. Todat i am travelling back to pune n i noticed that window next to my seat was broken n can fall any time or shattered in secs... I complained abt this to conductor but he just not worried abt anything, he asked me to change the seat but wat if that window falls down on the highway, , it can risk other peoples life. The bus was Chiplun to Pimpri chinchwad. I strongly suggest to higher authorities to look into this n shud hve a surprise chk on buses. I had taken a video of this incident n ll forword the same...