Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
1%
Complaints
1289
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0
Resolved
10
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (254)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — did not get refund of msrtc bus cancellation

 piya975 on Nov 2, 2018
Dear sir, i cancelled my online journey ticket, as per message on msrtc online reservation system my cancellation voucher number is 35007470. Even after around 7 days from ticket cancellation date, i didnt received my refund amount. As per message of msrtc i should receive my amount within 7 days after cancellation, please guide me to receive my ticket cancellation amount. Thank you. Priyanka jadhao [protected] priyankajadhao26@gmail.com...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — refund on online booking which are you suddenly cancelled

 om1432 on Nov 1, 2018
I have made online booking of shivshahi bus on as under
On 31.10.2018, ticket number 34877060 rs.795/-
On 03.11.2018, ticket number 34876894 rs.875/-
On 09.11.2018, ticket number 34876934 rs.875/-
And ticket no.34945269 rs.1750/-
But your company as of suddenly cancelled concern shivshahi bus. Even i tried to cancel those tickets but you have not provided cancellation option. Surprisingly you have mentioned option that, "cannot cancel". This is disgusting service. Even depo manager told you have booked online we cant do manually. It means you are misappropriated...
Complaint comments  Read comments Complaint category Unauthorized charges

Maharashtra State Road Transport Corporation [Msrtc] — amount deducted ticket not booked

 harshaldeshpande on Nov 1, 2018
I am writting this complain in utter agony and i want you to understand the same, i have tried to book tickets from pune to aurangabad twice since yesterday and i am not able to book ticket.
Money gets deducted and no ticket is booked and i wait for my money to refund back to me and thats gets after 8 days.
Pathetic this is and this has happened many a times.
Do you want us to book tickets online or not???
I
//
Transaction details

Merchant name: maharashtra state road transport corporation
Merchant site: www.msrtc.com
The...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — ticket booked but there no any bus run on that route

 Jitendra Birare on Oct 31, 2018
Hi,

I have booked a online ticket for dated 29th october 2018 for valsad to shahada bus trip no 506468 ticket number 35017350 transaction numbers rb[protected] in bookings ticket bus timing is showing 10:30 so we are reached at boarding point at 9:30 and waiting for the schedule bus but till 11:20 there is no any bus come to valsad st stand i am enquiry to control room but they said there no any buses to shahada from valsad for the same i already write three mails bu no any response from your side my contact number is [protected]...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — uncleaned and dirty seats in shivneri bus aurangabad-pune

 Shubham Gadawe on Oct 31, 2018
This is 3 pm bus from Aurangabad-Pune MSRTC AC Shivneri. Charging 775 rs for such a dirty seats. Really not worth. When make complaint staff is pathetic saying if you don't want to travel don't come but we won't clean the bus. This is not expected when you get charged that heavy and in return you get such kind of service. MSRTC should make a note of it and improve the quality as this reflects the fatal attitude and becomes the question of state pride....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus left early and didn't allow to board next bus

 amolatbit on Oct 31, 2018
Hi,

My sister booked a shivneri bus from stargate to thane today (31-oct-2018) for 1:30 pm. When she was about to reach bus stop, she got a call from the bus driver at 1:15 pm that the bus will leave early so please come quickly. She reached the bus stop at 1:30 but the bus was gone by then. She called the driver but he said that she can take the next bus with the same ticket. When she checked the same with the people at ticket counter they refused to book allow her on the next bus with same ticket and argued very rudely. After a lot of argument they finally booked the ticket on...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — bad services of your staff

 Liju333 on Oct 30, 2018
I am a routine traveler from borivali to patlipada thane and you have ac bus facility from borivali to thane and there are 2 types of ac bus one is with conductor and other is without conductor, and in bot the cases your staff denies to stop the vehicle at patlipada as you do not stop at customers location your services of ac bus are under utilized where as tmt and nnmt even after keeping the fare double than yours, their bus goes full, kindly arrange to provide feedback to your staff and also confirm why the bus cannot stop in between stops even after conductor having duty in that bus
Kindly...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — regarding ticket cancellation

 maheshsingar on Oct 30, 2018
Hi,
I am Mahesh. I have booked ticket from Shivaji Nagar Pune to sangamner. bus is at 2.00 AM from shivaji nagar pune to Kalwan on 4th novermber 2018. I have booked tickets for two seats number is 9, 10. I have to cancel this both tickets but ticket is not showing in my ticket history and my ticket is confirmed. my ticket no. is 35011088 and registerd email id is maheshsingar@gmail.com. I told MSRTC team about my issue but they didn't give me solution. please help me......
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — refund not received after 10 days

 Insta_tanny on Oct 30, 2018
Dear Sir, I cancelled my online journey ticket, even after around 10 days from ticket cancellation date i didnt received my refund amount. as per message of MSRTC I should receive my amount within 7 days after cancellation, Please guide me to recive my ticket cancellation amount.

Ticket No:34918585
Route: NASHIK MELA STAND TO SHIVAJI NAGAR PUNE VIA
SANGAMNER BY PASS
Boarding Stop: NASHIK MELA STAND
Alighting Stop: SHIVAJI NAGAR PUNE
Bus Type: SHIVSHAHI
Total Fare(): 1640.00
Journey Date: 21/10/18 00:30
Cancellation Voucher No...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — from nanded to mumbai facilities of msrtc buses is not available, why?

 Shrikant M. Ghodse on Oct 29, 2018
To,
Head msrtc,
Maharashtra,
As we are searching on your app or website there is no bus available for nanded to mumbai route. Only 2-3 train are available for nanded-mumbai-nanded route and its very difficult to get reservations in diwali festival or in vacation in train. So, understand the problem of common people, request you to start urgently bus to this route.
Kindly do the needful....
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — ticket not booked but amount deducted from bank account

 Sarkale Sandesh on Oct 28, 2018
Hello my name sandesh sarkale today (28/10/2018) i tried to book ticket from dombivali to mahad by vithaliwadi- guhaghar for date 7/11/2018 but after completing my transaction for ticket i directly redirected to home page without showing anything also my ticket amount of 355/- deducted from my account then I check ticket in my ticket menu but I didn't found any ticket in it.

Then again I tried same but again same happed amount of 355/- deduced from my bank account but no ticket booked
So in total i lost my 710/- rupees in this process but not a single ticket booked . So no...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — cleanliness of bus

 aamir rehmanI on Oct 28, 2018
Worst service of msrtc. Experienced from dighi to mangaon, it took 5 hours to reach magaon from dighi.

Busses not on time, buses are not clean, no proper bus time

Any bus can come at anytime and bus driver has full rights whether to leave the bus early or late.

Where is the management?
Are we people are not suppose to get a better service

Please have a look and improve the service.

Would be great full.
Thank you...
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — buses are not moving at time

 aamir rehmanI on Oct 28, 2018
Hi team,
At and post dighi, tal shriwardhan, district raigad.

The bus which is scheduled to leave dighi at 2:15, is stopped as there are certain people who were checking certain registers at bus stop.

The bus route is dighi to mhasla.
Bus#mh 14
Bt 2208

Bus left at 2:40, after 25 mins of scheduled time.

I have the video which shows that some people are checking register and they had hold the bus.

Would request to take this under consideration and act appropriately....
Complaint comments  Read comments Complaint category Travel Agents

Maharashtra State Road Transport Corporation [Msrtc] — about refund of cancellation ticket

 Aditya Lamture on Oct 26, 2018
I have cancelled my e-ticket (Shivaji nagar pune to beed).
Still the money has not been refunded in my account..

Below are my ticket details:
Cancellation voucher number : 34964591
Original ticket number : 34960177
Bus service type : shivshahi
Transaction id :[protected]
No. Of seats : 1
Total refund amount : 459.00

Pfa image of cancellation voucher as well as image of original ticket.
Please reply if anything more is required.
Request you to please refund the money as soon as possible
Regards,
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — cancellation refund not received.

 Aditya Lamture on Oct 26, 2018
I have cancelled my e-ticket (Shivaji nagar pune to beed).
Still the money has not been refunded in my account.
Request you to please refund the money as soon as possible.

Below are my ticket details:
Cancellation voucher number : 34964591
Original ticket number : 34960177
Bus service type : shivshahi
Transaction id :[protected]
No. Of seats : 1
Total refund amount : 459.00

Pfa image of cancellation voucher as well as image of original ticket.
Please reply if anything more is required

Regards,...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — two tickets booked through mobile app but outside the user id

 msk52095 on Oct 25, 2018
I have planned to proceed from pune sivaji nagar to aurangabad and back tomorrow. The tickets were booked through mobile app, but outside the user id as the password was forgotten. The onward journey ticket could not be generated but the payment was complete. The transaction id was generated and it informed that the ticket booking was successful. The transaction id is [protected] of 24.10.2018. Both the rides were in shivsahi bus. Inspite of repeated calls to the help numbers, i could not get the issue resolved. All that they had said was that the amount for the ticket booked for onward journey...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — product selling price exceeding the mrp price of product

 dkudawat on Oct 24, 2018
At kurla nehru nagar cst bus depo, the vendor having the ice cream products for sell, is selling the product above mrp of the product.
When ask for a dinshaws butter scotch cone ice cream, he ask for 35 rupees to be paid, but it's actually price printed is 30 rupees for rest of india, excluding andhra pradesh and telangana state for which 35 rupees is to be charged...
Complaint comments  Read comments [1]Complaint category Food

Maharashtra State Road Transport Corporation [Msrtc] — i am completing about bus not coming time to time

 Maruti12345 on Oct 24, 2018
I am travelling daily to tembhurni to akluj in solapur district.
Daily bus waiting from minimum 1 hr.
So solve this problem.
All schools boys and girl are waiting from akluj bus stand daily
Bus travelling from akluj to tembhurni to late and many time number of buses are travelling 3_4
I personally request to adjust bus time in 4to 5 pm.
Thank...
Complaint comments  Read comments Complaint category Education

Maharashtra State Road Transport Corporation [Msrtc] — regarding refund of cancelled ticket

 ankia on Oct 24, 2018
I have cancelled my ticket from hinjewadi to kolhapur but the amount has not been refunded. Kindly take some action asap. I have attached screenshot of my cancelled ticket. It has my ticket number, my personal details and also status of the ticket that is cancelled. It also has the total amount to be refunded.
Ticket no. : 34958474
Cancellation voucher : 34961187...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — bus ticket checking officer

 Suyog Nema on Oct 21, 2018
I would like to know about the rule of buses running in maharashtra.
My query is

1) can bus ticket checking officer stop the bus while checking the ticket of bus..?

2) if they stop the bus in the hot sunburn or if someone have emergency or someone has got illness... What should be done in that condition...?

I was travelling in a bus and an ticket checker stop the bus time is 1 o'clock after hot sunburn is there and i have an urgent work to do. Small children are there in a bus. Its to hot.

What should be done in that case...?...
Complaint comments  Read comments [1]Complaint category Public Transportation

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