Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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1043
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
471
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144

Customer satisfaction rating
1%
Complaints
1043
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (174)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — ticket refund and no proper customer service

 amop1991 on May 12, 2018
I booked shivashahi ticket from malkapur to pune, and ticket payment was done but no ticket generated. Trying to contact msrtc to resolve this issue, but no proper communication link between msrtc and customer. Nobody is responding to customer queries. All support numbers provided seems to be fake. No seat allocated but money deducted from my bank account....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — unable to cancel ticket

 Ritesh Burghate on May 12, 2018
I was trying to cancel night express ticket which was booked at around 12 noon on 10/05/18 and departure of bus was at 9.00 pm.. But it wasn't getting cancelled.. As action column was showing can not cancel in the site.. So i have called customer care.. They said go and meet bus depot and as i went there.. They said we can not do that.. Date of journey was on 10/05/2018.. I couldn't do anything and lost my money.. What kind service is that?? Kindly help me for refund...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — regarding bus stoppage...at vyara and songadh between dhule to surat highway

 Dharmesh Wagh on May 12, 2018
Bus services between dhule to surat highway are not allowing passengers of vyara and songhad.
I complained this to depot manager... He replied that you neglect the conductor and just seat inside the bus he will definitely drop you at vyara /songhad...
Plz review this issue and allow vyara and songhad passangers to board the bus service running between dhule surat highway....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — non punctuality and casual approach of shivshahi bus service yavatmal to pune

 Mr shrikant on May 11, 2018
Respected sir,
Bus timing given as 5 pm but each shivshahi bus to pune from yavatmal start at 6 pm very casual approach of drivers and conductors towords timing no punctuality at all,

Because of this casual approach travel time is 17-18 hrs

Bus never reaches to stop on time in pune

Very rude behavior and they are providing suggestions like not to be travel with shivshahi bus services

Requesting your kind attention to this issues

Thanks,
Yavatmal passanger...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — complaints against senior clerk

 Kabir Bedi on May 11, 2018
I came to solapur bus stand on 11/05/2018. I came in the office to complain about misbehavior of conductor. I requested senior clark rathod to tell me the procedure. But instead he started to go back and he said that he will not take complaint and then he left the office. As i requested more he started to misbehave me and pushed me out of the office by hands. He talked me in very disrespectful language. It was very humiliating moment for me. The surname of that senior clerk was rathod that only i knew about him....
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — service of shivneri

 Gajanan Unhale on May 10, 2018
Today i am traveling from pune to aurangabad. I was reaches at pune station around 3:10 from this time to 4:30 there was no any shivneri at pune station. 3:00 pm shivneri was pending also 4:00 pm shivneri was pending. Finally i got 4:30pm shivneri for aurangabad. No is 9094. Near shirur above shivneri was failed due to problem of back side tyres after 6:30 hours till the time i am not reach at aurangabad. This is very bad thing & hopeless service of shivneri. I already paid extra money for reach aarlier at aurangabad. Due to this travelling i lost my important meeting. Who is responsible for this....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus timings are worst

 shegokarm on May 10, 2018
I am very very very very... Disappointed with the time of the bus. I have booked a online ticket of a shivneri bus from pune to aurangabad on 10/5/18 where bus was supposed to leave at 6:20. I waited for the bus for 2 hours and the bus conductor at the bus stop was saying that bus will come in 15mins. I am so furious, angry at the service of the bus and the timing of the bus. It is very very unprofessional to work like this. Please improve bus timings and try to make sure that bus will come on time at all bus stops mentioned in the online booking service. I’ve faced the worst system until now....
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus number : 9586 : laptop and iphone stolen in shivneri bus.

 Deepakchavan on May 9, 2018
My boss was traveled from dadar to pune through shivaneri bus (Bus no : 9586) and his laptop and iphone was stolen in lonavala. We tried to call shivaneri cc but they are not responding.

We already did a policy complaint. Please check cc footage so that you come to know the solutions.

Do the needful because i have very important document in that laptop.

There is one another passenger in the same bus and he face the same issue.

Kindly take a action on urgent basis and revert
Request you to please help for the same...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — conductor complaint

 rupeshpangle on May 9, 2018
दि. ८/५/२०१८ रोजी मुंबई- आंबोळगड गाडी, वेळ- मुंबई सेंट्रल वरुन रात्री ९.३० ला सुटणारी गाडी मध्यरात्री १२.३० ला कुर्ला- नेहरूनगर बसआगारला आली. मी १ महिना अगोदर दि. ९/४/२०१८ ला माझी आई, वडील आणि चुलती अशी तिघांची ३ तिकीटे अॉनलाइन बुकींग केली...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — non refund

 prateeki on May 8, 2018
I have booked my ticket on date 26/04/2018 for travel 28/04/2018 from panvel to mahabaleshwar but bus was not departure from origin state i e mumbai central and same date cancelled the ticket by panvel station master but after 10 days past still my refund not credited to my account and on msrtc portal showing voucher number and reference number of refund....
Complaint comments  Read comments Complaint category Travel & Vacations

MSRTC — misbehaving of conductor

 Shrikant Ratnaparkhi on May 8, 2018
Respected sir,
I am travelling from pandharpur to pune via bus no. Mh-14-bt 3007, dated on[protected] with family, st bus is departed at 10am from pandharpur.
At the time of travelling conductor refused to take 2000₹ note against tickets without giving any proper reason. He also misbehaved with me and my mother. His behavior with me as well as other passengers are very rude. I am hoping that senior will take proper action regarding this issue.
Bus conductor name:
U s jadhav
Agar:
Kurla
Bus no.
Mh 04 bt 3007
Bus from to:
Pandharpur...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus timings

 Shailesh Sandipan hinge on May 7, 2018
Respected officers

Bus no MH 40 Y 5998

Date 07 may 2018

Bus route from Pune to kopargaon via Ahmednagar

This bus timing is 6:15 pm but this bus leaving the Shivaji Nagar bus stop at 6:50 pm, after that this bus stop at chandan nagar by pass for 30 minuets for passengers titcket because there is no conductor to give tickets to passengers, again bus driver told us that the bus is stoping at hotel for dinner.

This bus is non stop and without conductor bus we use this bus to reduce the travel time

I also attached...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — msrtc take double fare

 Pradeep Borkar on May 7, 2018
We already done reservation for Thane chinchilla bus seat no 13, 14. Ticket number 32931220. We forgot to carry our id proof, conductor told me to pay fare for ticket. We paid it and take ticket. I was show our id proof in mobile but conductor was not agry to accept this. This thing is very ridiculous you taking double fare from us. Your panvel office member also not supported. I want my reservation fare refund....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — dadar - pune shivneri bus

 Sag2991 on May 7, 2018
Im a frequent traveller of mumbai pune with shivneri bus, buses are not maintained well as for as customer is concern. Bus has broke down due to various reasons more often. It has been happened 5 times with me while travelling from mumbai to chinchwad. We travel by this bus cause we have time constraints when you people are going to understand. Just give prior maintenance to the old buses or sell. For the sake of msrtc....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — reservation cancelled by msrtc

 Ganesh Vatare on May 7, 2018
As per above subect reservation no[protected] and 32920861 is booked for 06.05.2018 from govele gaon to borivali nancy colony mubai, but theres in no st available near about 2 hours after time sheduled. After reaching goregaon depo they r simply said catch the another st, this reservation is valid for that st. Passenger had to find himself the seat availabe in another bus which takes lots of time. More than 15-20 reservation had been doen regulary for this bus. Last 15 days the are doing same process of cancelleation of st without any instruction to passenger. Huge trouble facing by passenger after...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — I am complaining about satara mumbai reservation bus availability.

 Mrp@123 on May 6, 2018
Date:[protected]
We had bus reservation from satara to mumbai central at 6:00 pm. No bus was available till 8:15. We asked about bus at inquiry office at following given times, and they gave non sense answers to that questions.
6:00pm - bus will be there in 10-15 minutes.

6:15 - (Inquiry officer was not on the place)

6:30 - 2 buses came but they went for maintainence so wait for 15 min more.

7:0 pm - go and ask to g. D. Shinde, he will answer you.

(We went to meet g. D. Shinde at maintainence room)

7:10 - (We...
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — was not allowing me to sit on my reserved seat

 Tejavsi Singh on May 6, 2018
This is in regards to a problem i faced while traveling from nasik to borivali from a bus of msrtc (Shivshahi), the conductor of the bus was forcing me to sit in the cabin seat which got alloted to me while doing an online reservation (Seat num.44). And inspite of being told by the driver and other msrtc employee that i should be sitting inside and conductor should be sitting with driver but he still argued stating that the conductor wil sit inside the bus and me being a lady passenger had to sit out with the driver. Although there is no where inside the bus mentioned that a seat has been reserved...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — money not refunded from last 10 days

 Rajat Sháh on May 6, 2018
I have booked the msrtc ticket but because of error the transaction of rs 692 fails they promise to retain money to accounts within 4 days but its now 10 days and uptill now money has not been refunded so plzz take my complaint and resolve it plzzz... Msrtc... This happens many times with me and uf we call the customer care of msrtc they dosent respond well...
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — book a ticket of indore depot bus but bus has not arrive upto 1 hr waiting at nashik phata stop

 Gitesh Walekar on May 6, 2018
I have book a ticket from msrtc app. Ticket is from nashik phata to shirdi of vallabhnagar to indore bus (Indore depot).
I reach to shop at 5.45 since waiting of 90 min on stop bus has not arrived. I enquired about this to vallabhnagar depot incharge, they topd me the driver and bus are come here to rest only, we don't have details about this.
My question is if they dont have details about this bus then why should they wrote the vallabha nagar to indore bus on website.
I want my money refund....
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — public service facility provided in bus are not working

 swapnil gunde on May 5, 2018
I have booked a ticket of shivshahi bus no 1277 to nashik from shivajinagar. The public services provide in bus are to the best but the charging facility provided are not working at seat no 27, 28 and 25, 26 too which are creating issue to me. Cause the reason behind traveling in shivshahi is the comfort and the facilities provided by you..
Please take corrective action immediately and revert back to me

Swapnil gunde
[protected]...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

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