Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
Submit a Complaint
1149
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
529
down
160

Customer satisfaction rating
1%
Complaints
1149
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (203)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Sort by:

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi get late every time

 Dhanashri Khot on Jul 22, 2018
तुळजापूर ते नाशिक जाणारी शिवशाही बस चा वेळ ८.३० सकाळी असून सदर बस ही नेहमीच ९.०० च्या नंतर येते.. रोजचा दिनक्रम आहे हा. वेळेत सोडायची नसेल तर टाइम तरी बदला.. विचारायला गेल्यास गक्त येईल येईल... आम्हाला माहिती नाही अशी उत्तरे दिली जातात......
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — regarding reserved seat

 Shweta Churi on Jul 16, 2018
What's the use of reserved seat if one cannot use the facilities ..I Shweta Chaudhari is travelling from thane to Vasai from bus no. Mh-14 BT 2040 two seats reserved for women is currently occupied by fit n healthy men. Whereas almost 3 ladies in the entire bus are standing one can understand if the said person is unwell or unfit but they both look fine .plus even the conductor didn't take any efforts to inform they about the seats...
Complaint comments  Read comments [2]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — regarding back my complaint

 prachi pawar on Jul 15, 2018
Dear Sir, I complaint u the shivashai bus which is dampoli bus depo regarding to mistalk n misguiding of s p Shinde conducter But driver is help me to drop nagothane... Thanks to driver I don't know the name of driver he is drop me late night safely... Thanks to mstc to help me... Thank also to ramvadi bus depo n retried ramvadi bus control which suggests me n help me......
Complaint comments  Read comments [1]Complaint category Employees

Maharashtra State Road Transport Corporation [Msrtc] — regarding mistake in misguiding of passengers

 prachi pawar on Jul 15, 2018
Dear Sir,
Your conducter name is p so Shinde I m traveling to shivashai bus panvel to nagothane. He is not getting me ticket to nagothane which bus is Dapoli no 003008. The conducter told me the bus is going on the canteen which is not msrtc canteen n the bus halt at half hr so you get ramvadi ticket n told me catch the bus from ramvadi to nagothane but actually bus dinner halt is ramvadi so how can they stop other side canteen n talk like that. N it's already vry late to reach me at my home n already this bus goes to nagothane so why I change my route. N half hour is too much for waiting...
Complaint comments  Read comments Complaint category Employees

Maharashtra State Road Transport Corporation [Msrtc] — misbehavior of bus conductor & driver with passenger & me

 Satkranti on Jul 15, 2018
Gadi number - MH20 BL-1624 Bill machine number & name (osm[protected] r m humbe Date of journey 15/07/18 time 07:22:59 Nanded to latur
The lady conductor of this bus is contineously fighting with passengers. With me also she fought for change. I didn't have change so I asked her to write behind on ticket the amount of 10Rs. Which she have to return me. She started arguing to refuse it. Instead she used wrong words too. I request you to please look at this & ask her. Thanking you....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — reserved seat is not allotted as shown in online booking

 Jbpramod on Jul 14, 2018
I booked a seat on bus travelling from Shivajinagar Pune to Buldhana on 13 July 2018 online. I chose my seat according to seating arrangement as shown in online portal of msrtc. In travel day I found the seat I reserved is located at the end of the US but not as shown in online portal of msrtc website. This is really not accei as I reserved the seat for my comfort and not at the whims of msrtc. I paid for the reservation. If you don't get the seat you reserved then what is the purpose of reservation ? Serious action must be taken for this. Bus conductor was of no help. He told the reservation things...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — standing in shivshahi bus (mh 14 ga 2069)

 Nilesh Vargaonkar on Jul 13, 2018
On 13th July 2018, in Swargate to Alibag Shivshahi bus(6:30PM departure time), the conductor took standing passengers which causes lot of inconvenience while boarding bus to the passengers who have already reserved the seats.

The name of the conductor is Mr. Reche

Requesting you to please take necessary actions as this is causing lot of inconvenience also it is causing delay.

If overloaded bus(due to standing passengers) meets an accident, MSRTC would be responsible....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — pathetic condition of the bus stand

 Pratima Magar on Jul 13, 2018
The condition of the upper indira nagar bus depot pune is pathetic. Its so much rubbish that people cant even walk properly. Condition in rainy season is more worse. Its very unhygienic all over garbage and bad road i really wonder how come poor bus drivers and people comute from there. It needs a really quick action. For the safety and wellbeing of both busses and people who travel from there. Puting this forward to just let the govt know the condition of the transport they provide. Was not able to click much photos. Hoping this problem will be resolved soon in good interest of the citizen.Thanks...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus conductor leave me halt stop.

 thotesp on Jul 13, 2018
Sir, I am traveling from Pune to Ahmednagar. Bus No MH 20 BL 1079 PUNE-GEVRAI.. CONDUCTOR S NAME IS DM MULE. BUS STOPPED AT SHIRUR BUS STAND FOR HAULT. I inform coductor & going to bathroom... But he do not noticed & leave me at shirur. My valuable luggage in the bus. Such very headache to find it. .such very bad behavior of this coductor.
PL. take action on this coductor......
Complaint comments  Read comments Complaint category Employees

Maharashtra State Road Transport Corporation [Msrtc] — want to be refunded

 Shubham Kawthekar on Jul 12, 2018
I had booked shivshahi from mumbai central to mahad. The source time was 10:30. But the bus has not started from source station. So please return my amount of 420 .My ticket no was Tk.No.33876795;Shubham Kawt;MUMBAI CENTR-MAHAD;12/07/18;SS;10:31;PANVEL-LONEREat10:31;Id-;F:2+H:0+C:0=T:2;S:15, 16;Rs420+ConChg.
Please do pay attention.
Contact me shbhmkawthekar@gmail.com...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — bus cancelled without any intimation

 nitin lad on Jul 12, 2018
I booked ticket from nashik phata to nashik online of shivshahi bus on 12 the July timing was 7.30 at shivaji nagar and 7.45 at nashik phata but 7.30 bus was cancelled without any intimation...and they also didn't merge us in any other bus...it was pathetic..we have small child with us.. Inquiry person from shivajinagar not receiving any call... Please take imidiate action on it...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — irregularity in shivshahi arrival

 Adi1997 on Jul 12, 2018
We are suppose to travel from pandharpur to jalna via kolhapur-jalna shivshahi sleeper the regular time of arrival of shivshahi is 10:45 pm but now it's 1:33 am but there is no bus available up till now.it very disappointing.please take appropriate action bcoz it is really very inconvenient to customer, this irregularity in timeliness of shivshahi is increasing rapidly .we hope strict action will be taken against it so that next time we can get less perturbation..we are requesting you to please inquire about it as early as possible...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — water leakage in bus

 Raju Deshmukh on Jul 11, 2018
Dear Sir,
Bus No MH-14 BT-2326 is having heavy water leakage from roof and floor. I was travelling by this bus on date 07.07.18 from Nashik to Dahanu which starts at 7.00 Am from Nashik.
It was raining that day and heavy water was leaking from top, bottom . Also there is water leakage from windows also as its rubber gasket are damaged.
Kindly look into this .
Thanks
Raju Deshmukh...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — cancelled many buses without informing passenger

 Dinesh Ambre on Jul 9, 2018
Journey Date : 8th/July/2018
I booked the ticket for MSRTC semi Luxury bus from Swargate to Borivali and bus time was 9AM from Swargate. The Bus should reach Wakad stop by 9.45AM (As per update from MSRTC staff). After some time they gave update as 9AM bus has been cancelled and they will allow me to seat in 10AM semi Luxury bus. Then they cancelled 10AM bus as well. We were waiting on Wakad bus stop from 9.15 to 11.45 but there was no semi Luxury bus from Swargate to Borivali. At the end we got update that there is no semi Luxury bus by 11AM. When we tried calling Swargate MSRTC depo, they...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — bus broke down in lonavala ghat

 Unnati Pise on Jul 9, 2018
I am a usual Pune-Mumbai Shivneri customer. This has become a very common scenario where the buses break down, and no help whatsoever is made to the passenger. I take the 5:30 am bus from Pune station so that I can reach office at 9:30. An early morning bus will stop working, then that is not possible. All the passengers had to hunt for a new ride in the heavy rains

With the hiked prices in Shivneri fare, the least expected is an on time and safe journey.

I request you to kindly refund my money.

Thanks and regards,
Unnati Pise
unnati.pise@gmail.com
Complaint comments  Read comments [3]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — refund for shivneri bus ticket 01 july 2018

 prathamk2007 on Jul 7, 2018
I booked a ticket from Pune to Mumbai for 1st July, 2018 for my uncle Mr. Sonudas C Kubal.
However, the bus did not arrived at the boarding point (Deccan gymkhana).

After on call discussion with concerned person today, I have been told that the route for the bus had been changed. Without notifying the passenger the bus left for the Mumbai.

Attaching herewith the bus ticket which clearly says that boarding point is Deccan gymkhana....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — 6.30 zale tari alibag gadi nahi aali hajun kon jawab denar pan nahi khopat depot la

 Jamubha on Jul 7, 2018
6chi Alibag thane gadi hajun lagli nahi khopat depo thane chokshi Adhikari lokan uttar dyayla pan taiyar nahi, Choksi Adhikari mahnun tyana lok jawab vichari kinva kuthlu buss kuthe lagnar kinva buss gadya itke ka let Tari to jawab set nahi kinva lokanshi bolat pan nahi, mag lokani jaycha kuthe. ??? St maha mandal asa pan totat chaltey ase batmi vrutpatrat vachqyla miltoy, Tari karmacharyani aapli kartavyani Kam Keli pahije, St mahamandal Maharastra ya samasya kade laksha ghenar ka ??? Choksi adhikari kasa Sathi asto ??? Jar public la jawab dyaycha nasel tar kasa Sathi hi post nimnuk keleli aahe...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — all buses have mobile charger port but not on

 Likesh Mohare on Jul 5, 2018
Dear sir,

Shivshahi is the best services for us but bus having mobile charger port but any bus charger port not working.
I am daily using ur transport
From to
Nagpur. Bhandara
Nagpur. Amravati
Nagpur. Sakoli
Nagpur. Chandrapur

But no one bus charger port works.
Plz do something
If you have taking the charges of all services that you provide in bus then this is also ur responsibility to check all services are reaching or not to customers.

Thank you...
Complaint comments  Read comments [6]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — shivneri; non working of charging points

 Sachin.bangre on Jul 5, 2018
I am traveling from nagpur to bhandara i shivneri. My friends told me that shivshahi is the best bus to travel in maharshtra as it has ac, charging points and reclining seats but when i tried to charge my mobile the charging points are not working. I asked to conductor he said they are not connected and no one charge mobile in it. This is hopeless answer any one can expect. Either there should not be charging points or the points which are there should work. Also they have take. Additional charges too don’t know what’s that....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — sit

 Yogendra P Rajput on Jul 5, 2018
Complaint regarding mh 20 bl 2937 bus in chopada bus depo. This bus travel through rought chopada-surat-chopada.
In above mentioned bus 50% seats are breakdown. People's who goes to surat travel standing even seats are empty because sits are not in condition to sit. Even this bus has poor suspension.in one direction chopada to surat total distance 350 km and required 8 hours.
Pls sort out this issue as early as possible...
Complaint comments  Read comments [1]Complaint category Furniture

Recently Discussed

(0 minutes ago)
Oyo Rooms
dead rat inside room and not giving refund
(2 minutes ago)
Oyo Rooms
sunrise check in denied
(3 minutes ago)
ICICI Bank
wrong transfer of funds to another account.
(4 minutes ago)
Oyo Rooms
I didn't received my refund yet
(5 minutes ago)
Oyo Rooms
pathetic experience at oyo 13479 hotel grand nakshatra anand

Featured Complaints