Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I Mandar Janardan Katkar, I booked a Shivneri bus ticket from Swargate (Pune) to Dadar ( Mumbai).
I would like to complain about this bus,
Bus departure time was 5:30am in early morning but bus did depart at 5:50am from Swargate(Pune), late by 20 minutes. There were no traffic between Swargate to Vashi but it delayed by 1 hour and 20 minutes. This bus took 4 hours and 30 minutes to reach Vashi . I asked driver why we are late so he didn't give me proper answer. Due to this i reached office 2 hours late and due to this issue my one day salary get deducted.
So, I would like to ask who is responsible for it.
I need a proper reason.
I need compensation for mental torture

Travelling Date: 29/01/2024 & timing: 5:30 am to 10 am (Vashi reached time)
My ticket details:
I have attached ticket which MSRTC send me on mail.
and share details in text :
Ticket Number : 380009

Transaction Id : 20240128010840000958419364011876325

Transaction Date & Time :[protected]:36:20

Bus Service Name :SWARGATE, PUNE TO DADAR EAST VIA CHANDANI CHOWK

Bus Service No. : M11700

Bus Service Type : AC-SHIVNERI

Passenger Boarding Point :SWARGATE, PUNE

Passenger Alighting Point :DADAR EAST

Date of Journey :[protected]

Departure time from Starting Place :[protected]:30

Approx. Boarding Time :05:30

No. of Seats : 21, 22

Customer Mobile No : [protected]

Travelling Passenger Mobile No : [protected]

Customer Mail Id : [protected]@gmail.com

Depot Name :PAREL MUMBAI

Booking Mode : MOB

No. of Infants :0

Passengers details:
Name: Kumud Ranjan
Age :28
Adult/Child: Adult
Sex: M21
Seat No:
Seat Status:Confirmed

Name: Mandar Katkar
Age : 28
Adult/Child: Adult
Sex:M
Seat No:22
Seat Status: Confirmed

BASIC FARE :944.00
Passanger Tax :55.00
ASN :2.00
RESERVATION: 20.00
ROUNDING: 1.00
CGST: 24.00
SGST: 24.00
Total Ticket Amount: 1070.00

Dear sir/mam,
I'm working women, as I work as teacher in halkhurd mahad phata, but regularly in evening as my school got over, on mahad phata bus stop, the bus number 3243 at 5:35 pm St bus never stop at mahad phata stop, the bus is from karjat depo, and it's local bus not direct bus and goes Pali to panvel, I wanted to go mahad phata to panvel, as I Live in panvel, please take strict action against driver as it didn't stop even if the bus is empty or have empty seats then also, as I'm women it's dangerous to travel at night, please do something, I humbly requesting you.

Dear sir/mam,
I'm working women, come home late around 6 pm, as I worked as teacher in halkhurd mahad phata, while on mahad phata bus stop the St bus driver didn't stop for almost three days while on that stop, today also at 5:35 pm the bus number 3243, it is Pali bus, it is come from karjat depo, it didn't stop at mahad phata, and driver didn't stop at mahad phata for almost 3 days straight, I'm working women, please do something, I'm requesting you, it's not safe there, I have to wait for more after the bus didn't stop, please take strict action against driver.

I booked ticket online from MSRTC Mobile App and after selecting destination from swargate to vashi for AC Shivneri for a bus scheduled to depart from swargate at 6.00 am on 22nd Jan 2024.

I have made payment online which was successful transfered to MSRTC but still not received confirmed ticket.

Attached Payment Receipt and app status showing as failed ticket

I have tried to book tickets from Nashik to chakan on 19 Jan 2023 but ticket booking was failed and money deducted.
But till date no refund money received.

Ticket Type-226849
Payment done by - Paytm UPI
UPI REF Number[protected]

Please find attached file for details of payment done and ticket booking failed.failed

Hi Team,

I have booked two tickets on 2nd Jan from Pune to Solapur, both the tickets are cancelled but amount got deducted from my account. I called the helpline number on 3rd Jan 2024 and they said it will be refunded in 8-10 days. Still I have not received the refund amount.
Please help to refund the amount as soon as possible.

I was booking a ticket for shivshahi bus from Pune to Solapur through MSRTC website. I did payment through UPI which was successful but still I got a message as 'transaction failed' on MSRTC & ticket was not booked.

I booked 2 tickets this way. Both the time money was debited but ticket was not booked. I have not received any refund as well.

If I call customer care they keep on saying money will refunded. But still there is no action.

Respected Sir / Madam,

On 15/01/2024 at time 09:51 AM . I purchased my ticket of price ₹610 from WARGATE BUS STAND PUNE To Borivali Mumbai. The payment had been done but I didn't receive the ticket so i was informed that i will receive refund within 48 Hours But its been 96 and i haven't received it. So its my humble request to look into this matter and please solve it as soon as possible.

On 09/01/2024 at time 8:58 PM . I was booking my ticket of one person at ₹490 from SWARGATE BUS STAND PUNE, to Nashik CBS, Nashik. The payment had been done but I didnt recieve ticket or any message says that my ticket is confirmed seen 9 days are oast. i didn't get any refund. So its my humble request to look into this matter and please solve it as soon as possible.i want my refund as soon as possible

Money debited from bank account but in app ticket is showing under failed ticket with refund status not required. Attaching screenshot of transaction details

I booked a ticked from Lonere to Panvel for the journey on 18th of Jan 2024. I tried two times and both times money got debited today while booking. Adding screenshot for the same.

On 14th jan we were trying to reserve 3 seats (two for female and 1 for male) for the route dhalkathi to swarget via bhor. At 10.51 am money got deducted from the account but still tickets didn't get confirmation we want refund for this transaction.it has been delayed by two days.

From:-Pushpak Prashant Deshpande
UPI transaction id
Transaction id:[protected]
To:[protected]@paytm
Maharashtra state road corporation

Respected Sir / Madam,

On 07/01/2024 at time 12:21 AM . I booked my tickets of two of price ₹950 from Nashik Phata, Pune to Nashik CBS, Nashik . The payment had been done but I didnt recieve tickets.seen 9 days are oast I don't receive refund. So its my humble request to look into this matter and please solve it as soon as possible....

I have booked e-ticket from msrtc web site. I used upi payment while booking a ticket. Total amount rs.1000/- deducted from my bank account.
(Transaction status - success)

I checked "my tickets" on msrtc web site, but ticket status was not available nor i have received booking confirmation sms.
I checked the "availability of the seats" which i have booked, but, it was showing seats are available on msrtc site even after my booking.

Ticket no: 39188 on 02/1/2024 time 9:28 am, showing in failed ticket option, showing payment status as success. I called to helpline number several time they received call after 20-30 rings after that they says confirm with paytm i confirmed them that payment done success by there side but after i call to msrtc they told it will refund after 8 days... after 8 days i call again but no response form then .. i has been 15 days still money not refunded..
please help for this..

Ticket no :39188
Ticket name ; Jayesh Patil and Hardik Patil
Route : Dhule to Moshi

Requesting refund for the transactions. I'm attaching Proof of ticket failed and proof of trasaction.

I tried booking for eshivai bus from Sambhajinagar - Pune on 6/7/2024 but the amount (515) was debited but the ticket was not booked.
Customer care told that the refund will be madhe in 7 days but till today ( 15/1/2024) no refund is made....

I’m travelling Pune to Kolhapur, the start point is Pune and start time is of 12:54 AM. The charging slots in bus are not working at all, when asked help regarding it to conductor and driver they didn’t respond well and said all slots in bus including the drivers cabin is not working. Please do repair the slots as soon as possible since it will help passengers.
Bus Number: MH06 BW0861
Bus details: MSRTC Shivshahi Bus
Bus travelling details: Kolhapur to Pune
Bus Timing: Start Time: 1:00 AM

MSRTC Bus ticket was booked via online reservation system on 1st January 2024. The ticket amount was successfully paid to the MSRTC and I got the ticket booking message on my cell phone however, the ticket was not booked and it has been queued under the "Failed Ticket" section.

Now, It has been more than 10 days I am following up with the MSRTC but they are not responding. I have checked with the concern bank authority but...

Yesterday i Had Booked Ticket From Yermala To Kurla Nehru Nagar Via Paytm, Amount Debited But Ticket is Not Showing. in Paytm Transaction is Successful Showing. Please Help.
UPI ID :- 150447

On 11 January 2024, I tried booking a ticket for 12 January 2024 from Pune to Nashik from the new MSRTC Mobile App. I booked the ticket, proceeded to payment and completed the payment. The amount was deducted from my bank account but the payment was not reflected on the App. This my ticket was not confirmed. I tried to contact MSRTC but all helpline numbers on their website were either busy or inactive or did not exist. I had to book another...

Sr. No. Ticket Type From To Departure Date & Time Booking Date & Time Ticket Amt Payment By Payemnt Status Refund Status
1 37734 SATARA THANE VANDANA [protected]:00 [protected]:52:39 890.0 PAYTM Success Not Initiated

Kindly refund the money....