Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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1630
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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686
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206

Customer satisfaction rating
1%
Complaints
1630
Pending
0
Resolved
13
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (341)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — bad behaviour with girl

 Soham Bhalerao on May 3, 2019
When my sister is going through chimthane (Maharashtra) to pisawar (Gujarat) via dhule to selamba bus the bus tyre is punchered in dondaicha
The bus conductor give another (Dondaicha to ahmedabad) bus to my sister. When my sister arrived pisawar (Gujarat) the bus conductor behavied bad, he is speaking in cruel language and he stop bus from too far from pisawar when the girl is alone and he sat first time in the bus...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — bus cancelled but refund not received

 Dayanand Raut on May 2, 2019
I was booked my journey tickets from barshi to swarget on date 21/4/2019 tickets number 37208573 & 37209308 online on redbus but at bording time bus has failed (Break down) at busdepo in barshi busstand then i submit the refund request in barshi depo but today 11 days are completed and refund amount not credited in my accout.. Request that look in to the subject and resolve it...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — unusual ticket demand from driver

 Priti41 on May 1, 2019
Bus: shivneri pune stn to dadar
Bus no. :9581
Start time: 1st may 2:45pm

I boarded the bus at aundh and deboarded it at vishal nagar as my trip was cancelled.
The driver asked me to deposit my ticket to him to deboard the bus.
How can he take my ticket if he has not to refund it
Now i have no proof to show my company that i started travelling for the meeting....
Complaint comments  Read comments Complaint category Employees

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi bus on time cancel in vasai depot

 Rajesh Karade on May 1, 2019
Shivshahi ac bus time 9.00 am dated 1/5/2019 on time madhai bus cancel keli ahai pravashani 27 paryant set book kelya ahet kahi pravashi senior citizen ahet tyana tras hou naya mhanun ac bus book kele parantu aain time la bus cancel kele ahai pravashanche khup garmi aslyamule pravashanche khup hal hot ahet mahunun venati ki madhai dusri ac bus arrangements karun bhetave...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — amount got debited but ticket and name was not on the memo

 tushar gangurde on Apr 30, 2019
Dear sir,

Greetings for the season!!!

I wanted you to make notice that, i have booked online ticket from msrtc online booking portal for the shivshahi bus of 13.15pm to make journet to pune from nashik on 29th april at 12.22 pm and have made the payment at the same time.

After amount got deducted successfully, i haven't receive e - ticket on my mail or any confirmation by sms on my phone.

After reaching to the bus station, and asking to the ticket checker, they also didn't get the confirmation for the seat on their memo.

Kindly...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — harsh driving and braking traffic rules

 Amol Danave on Apr 30, 2019
I am travelling from Dhule to Aurangabad on 30/04/2019 in MH20BL1402 at 05:00 Am bus, Experience was extremely horrible, literally feel roller coster drive, drive not follow any traffic rules drives vehicles like just stupid...even in Chalisgoan kannad ghat metal box of conductor was fallen dawn luckily a ladies just shift her seat from conductor to other just before
Request to kindly take disciplinary action on driver or arrange Trainning for him...
Complaint comments  Read comments [1]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi - mumbai central to guhagar - 29.03.2019 21:00 hrs

 Mithilesh Mahadik on Apr 30, 2019
Hi,

I had done booking from Kokan Bhavan to Chiplun for the Shivshahi Bus on 29.03.2019 scheduled to be received at Kokan Bhavan stop at 21.10 hrs. However, the Bus arrived at 01:20 am. The bus was late by 3 hrs & 20 mints. More ever there was no update, support provided from the Mumbai Central ST depo. The only reply which the operator at Mumbai Central depo was giving was the bus is late & there is no contact with the Bus Driver & Conductor.

My Ticket No. 37352192. Traveler Name - Mr. Atmaram Mahadik Age - 68 yrs.

Being a Senior Citizen I had to wait...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi bus early 30 min depart from boarding place

 sachingosavi123 on Apr 29, 2019
Dear sir/ madam

Sub : this is regarding the shivshahi bus reservation.

Name of bus : shirdi to patel.
Reservation : from sinnar to ghatkopar.
Date : 29.04.2019.
Bus type. : shivshahi
Boarding time: 8.30 am at sinnar.
Total person. : 2
Seat no. : 25 & 26.
Bus no. : 0860
Driver no. : 21937
Conductor no. : 71921

We have reached at sinnar bus stand morning 8.08 am, but above time dated bus was already reach sinnar bus stand at morning 8.00 am and then after 5 min bus move from them, bus...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — saoner to shegaon bus stop at adsul phata.

 shekhar nagle on Apr 29, 2019
Hello sir,

I just want to know is the schedule stop at adsul phata for saoner to shegaon. Because the driver and conductor are not taking stop at adsul. If any passenger is wants to take down the due they will stop the bus far away from bus stop, some time it will take stop. However most of the time they will not take stop. Could u please shade some light and advise is there a official bus stop at adsul for this bus... When i have face this incident the bus no was 4681. So the people's will aware about it.

Thanks & regards.
Shekhar nagle....
Complaint comments  Read comments [3]Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi from hyderabad to ambajogai is always late,

 Vidhya Thirumalai Samy on Apr 28, 2019
This is not first time, whenever i m traveling bus is always late.. If bus is late by 30 mins late i won't file complaint against it bcz it is late more than 90 mins.. Because of this public ppl like us affected.
Kindly make sure that buses are running on time like 90 mins in late night.. And bus is also stoping at bus stop for a single persons waiting.....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — senior citizen concession not given by conductor

 Punit Desai on Apr 28, 2019
We have travelled from shirdi to pune via sangamner. we have one senior citizen with us but conductor named KG raut had refused to give concencession as he said this is only for maharatshtra's public who has local residesial proof of maharashtra only.
as we want clarification from MSRTC about concession availment

we can provide all details of ticket if required

Hope the MSRTC will provide juatification on this issue .

waiting for valuable reply...
Complaint comments  Read comments Complaint category Unauthorized charges

Maharashtra State Road Transport Corporation [Msrtc] — worst service and timing of bus

 Kunal_76 on Apr 28, 2019
The timing of the bus was 7.30am but till 7.45am the bus was not there the bus came after 7.50am and still till 8.20am the bus wasn't departed
We we're contacted to the controller and customer care no[protected] they were not friendly at all they were replying arrogantly that wasn't the way of communicating with someone they we're not co operating at all.
Worst service i ever seen by the martc controller......
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — cleanliness, facilities, systematic way, inquiry room

 Rajesh S. Katke on Apr 28, 2019
Dear sir

Shivaji nagar, pune bus stand- no clean, un systematic parking of buses, no proper platform uses, nobody in inquiry room and ticket window at nashik buss PF early morning, later somebody come but not responding properly, no clear announcements.


Shivaji nagar to Latur shivshahi at 5:50 am, bus no 2586- not clean, curtains and seats are dirty, charging points not working. But bus staff is good....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bad experience with shivshahi bus & ticket booking person at swargate bus stand

 Abhijit2989 on Apr 28, 2019
Faced bad experience with shivshahi bus.
I travel from pune to kolhapur on dated 28 april 2019, departures time was 5 am but actually leaves at 5.30am due to the ticket counter person came late & started booking at 5.15 am.

It's completely shows careless & irresponsible nature of the msrtc ticket booking person.

It's better to travel with private bus rather than such bus....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — local in non hygienic edible items

 Prasad Debendra on Apr 27, 2019
I nill regularly traveled in shivery mumbai to pune, i saw at matripark bus stop so many huker give brief to ur conductor and come inside bus to sell there cheapest quality product 1 is boil peanuts and low quality oil fary chips local quality product sell at high price, plz take action otherwise any body fall in food efection, because ur conductor take brief and allow to sell, and also passenger eat and throw the peals here and there, some passenger after eat they wash there hand in window cloth and some vomit after eat, its look very bad in shivnery...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — non halting and giving time for removing the luggage from bus

 Patil D R on Apr 27, 2019
I was traveling from solapur to pandharpur on 26/4/2019 by asiad bus not having conductor leaving solapur at 6 p m. By bus no 4989 along with my family and friends. The bus reached at pandharpur at about 8 p m. The bus reached in time however the driver did not given sufficient time for removing my luggage. When talked about the same he arrogantly talked to me and replied you do whatever you want. This attitude of bus driver is wrong. I request you to kindly look into the matter and do the needful at the earliest under intimation to me....
Complaint comments  Read comments Complaint category Sexual Abuse

Maharashtra State Road Transport Corporation [Msrtc] — behaviour of rules.

 Jadhav Santosh Kumar on Apr 27, 2019
माननीय साहेब, आपण आपल्या एसटी कर्मचा ऱ्याच्या कुटुंबासाठी सहामाही पास देतात. त्या पासचा वापर कुटुंबातील सर्व नातेवाईक करत आहे. त्यामुळे आपला संपूर्ण तोटा होत आहे. ही मोठी समस्या आहे. यासाठी फोटो, id proof, आधार कार्ड सक्तीचे करा . आमचा पास...
Complaint comments  Read comments Complaint category Business & Finances

Maharashtra State Road Transport Corporation [Msrtc] — i am complaining about my reservation is confirmed but st conductor told to me your reservation not in this bus.

 ajitaju77 on Apr 27, 2019
I had confirmed bus number (9380) from mumbai central before bus comming in kharghar bus stop. My reservation is confirmed (Msrtc online booking). But st conductor told to me your reservation not in this bus. When that time i had called to mumbai central st depo[protected]. Then he told to me your reservation is confirmed but mumbai central to karad bus number (9380), this conductor forgot memo details. Please give me my money back....
Complaint comments  Read comments Complaint category Credit Cards

Maharashtra State Road Transport Corporation [Msrtc] — bus always late

 Vishal ambalge (wish-all) on Apr 27, 2019
Mumbai to hyderabad shivshahi bus is always 2 hour late, when i asked depot manager they are arguing with us and not cooperating. To whom should we complaint.
Vehicle number : mh14 gu2938. Its not only today whenever i traveled by this bus they always late for min 2 hour.
When i told them about complaint they are agressivly telling us do whatever you want to do....
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — carelessness/laziness of bus conductor/driver

 shrsh.rathi on Apr 26, 2019
I had booked a ticket from amravati to jalna in mstrc shivshahi bus.. Payment was done and i reached bus station half an hour earlier to be on safer side. The tentative time of bus arrival passed as i was waiting for the bus but it didn't come. Later i came to know that the bus didn't enter the bus station, it went right away from outside only. Neither did the conductor tried to contact me (He had all my details since i had done reservation online) it was very urgent for me to reach my destination but due to careless, irresponsible and negligent behavior of the concerned driver and conductor, my...
Complaint comments  Read comments Complaint category Public Transportation

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