Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Espected Jury members,
Date- 28 March 2019
Place- Swargate Pune
Reason- Abusing and rude behavior by the driver and the TC

The Shivshahi Bus under the Government is a very good plan but the staff isn't. The people working there are rude aggressive and abuse the customers...
An incident occurred on the above mentioned date at 5:30 on the bus from pune to kolhapur...The TC was female yet very abusive and disrespectful...She went on behaving rude and this was also been recorded on the bus camera ...
The person on duty must be expelled for her behavior and should be fined for abusing to the person and taking rubbish to the passenger in public.
Hope to see some action taken on the person incharge.

Dear Sir,
Every day am traveling to karad to sarata and back. Today I started traveling (Bus no. MH.11 T9274, I requested bus conductor to take a bus on Shivraj petrol pump stop at satara before 5 minutes to satara (Bus no. MH.11 T9274, Date:27/03/2019, time: 10.45 am, Place: Satara (Shivraj petrol pump stop)). But bus conductor never diverted the bus to Shivraj petrol pump stop and bus stopped at a highway. When I argued to take bus on stop, he never listened. He was talking arrogantly then I decide to take photograph and make a complaint. But when I started to take photographs he immediately attacked me and snatched my mobile with a fight.
This is miss behavior by a conductor with a passenger. I paid desired money to MSRTC, but still facing this type of misbehavior from crows of MSRTC. Also, I want to say I am a regular passenger of MSRTC. Regularly traveling from Karad to Satara and back.
So, please take serious action against these crows of MSRTC.
I am going to make a complaint in consumer forum also.
Waiting for your reply.
Dr. Gaurav Lohar

I'm travelling daily mhsadi to satana thru your bus of nasik dondaicha but this bus always arrives late at satana bus stand today this but was reported at 8: 20 around whereas bus should be reported sharply 7:45 while we asked to drivers about delaying the bus he was very rudely replied which was unfair. It is getting inconvenience to the passengers we have to waited for a long time bus.

My father had booked (Reservation) ticket for two, from chembur matitri park to khed via bharna naka, journey date was 26th march 2019,

They both with my 3 year son, had waited from 9:00 pm to night 2:00 am,
St mahamandar timing was given to start the bus from borivali @9:00pm, it will reached at chembur around at 10:30 but no st is halted at chembur,

After 10:00 pm we all have started call to borivali...

After waiting for 1.5hrs at vashi, finally got ashwamed bus. But to my horror when lights were turned on at khalapur for break, i could see so many cockroaches in every seat, floor, windows and curtain :- (
With a fare of 460 rupees, we definitely are eligible for better standard of hygiene and comfort.
Just waiting when i will get down and check my bag and dress for cockroaches!!
Horrible services by msrtc
Please improve!

I was trying to book my seat on 25th march morning 7am shivneri bhoravli bus from pune. I was booking that seat on24th march bt @7pm but my online booking failed and got message lik transaction fail but money from bank account debited and it didn’t refund me after 12hrs.
Please refund my money as early as possible.
M still waiting for my money return

The wada - palghar bus of 7:15 am is in very worst condition...2 seats were completely damaged today and rest bus was in very bad condition... Being students, we study for our exams in bus but this kind of condition makes us uncomfortable to sit..
Also the palghar - wada - thane bus which leaves at 5:00pm from palghar depo never comes on time... That bus always comes 5-10 mins late and leaves around 5:30 pm...
So please make it on time...
Hope you look into this

Ticket number :[protected]
trip number :- nndl0001223
transaction id :- rb[protected]

i have booked a shivshahi (nanded to pune) sleeper coach on 24/3/18. Details of trip is given above.
Bus was broke down before barshi stand and we have to wait for one hour from 2 am to 3am. To arrange next bus.
But bus was an ordinary msrtc bus (seater) even we have pay 795 ruppes for sleeper "ac" coach.
We have to travel from barshi to pune by seating.
Bus timing was 5 am and they took 3 more hour to come to the destination point. It was an total loss of money and time.
I am requesting you to please refund my fair.

Bus was came late by half hr to my boarding point(ahmedpur) found that conductor was taking unnecessary stops even its was not mention in list small of the small station is taken by bus just because to earn more money even through the seat was totally reserved.

Hello,

I have booked e-ticket via atomech (Msrtc booking window) yesterday. I used debit card while booking a ticket. Total amount rs.580/- cut from my bank account.
(Merchant transaction no - [protected])
(Atom transaction no[protected]
(Transaction status - success)
I checked "my tickets"on msrtc web site, but ticket status was not available nor i have received booking confirmation...

Dear sir/madam,
I have book a fery towards sakti through nandurbar shivshahi bus at date 25.03.2018 at 8.00am bording time. With i reached in bus station i ask for the bus in inquiry table same bus is not available as it is not available for through nashik division bus deto. As because of it i have to travel ordinary bus with the booking of shivshahi bus. So kindly solve my problem & refund my money except what i have travel through ordinary bus towords sakti...

Please do this needful...

Bus from nandurbar to mangrulpir at morning 6:45 am which is departed from nandurbar itself contains a broken seat. Seat no is 35, 36.
Since the bus is heavily crowded the pesengers cannot travel with their required satisfaction. Other than this the condition of the bus is also not so good. The pesengers get a very hard jerk during breakers on roqd. So i request you to please think about senior citizens and resolve the problem as soon as possible.

Dear sir,
We are standing here at ratnagiri bus stop from 2 hrs for waiting the bus kurtade but still kurrade bus not come. We are requested to msrtc to increase the quantity of bus for the kurtade. Today 24/03/2019 my whole day getting spoil due to waiting foe the bus. Please look in to this matter and if possible then increase the quantity of bus to kurtade so many people who is suffering from this getting helpful.
Thanks and regards
Pratik badambe

Dear Sir,

Please note that we have complaint against your khed depo staff (Ratnagiri) Mr.Milind V. Patne - Controller.

We request him to provide extra bus for Nandivli Route due to holi occasion & huge crowed who attends this festival at thier native place, which is important & reliogious to them & their familes.

But Mr. Milind instead of giving extra bus he argued to all people who requested to him. And also given threatening of Police.

As a common man I didn't understand that your service is for people who don't have any other source to go to their destination which is 30 kilometer away from your depo.

I think your ST workers is not required any revenue from us. This will be very helpful to the private transporter & Auto Drives who exploiting the common people.

I hope you will looking to this matter & action against my mail.

Regards,

Pradeep Kadam.
[protected]

Hello,

I was traveling from Pune to Ahmednagar & ask conductor to give ticket for Ahmednagar tarakpur bus stand he gave me ticket of Aurangabad incorrectly as there was rush in bus I took ticket & kept it in pocket without checking it when our bus reached hotel for lunch we were told to take other bus since there was some problem at this time when I checked ticket I realized of incorrect ticket hence I went to conductor to tell him that he gave wrong ticket & asked for refund he rejected straight away to refund it... I believe although I didn’t check ticket properly when he initially gave me but it was possible for him to refund it however he rejected ... & i m sure he must have found way to put money in his pocket now...

Trailing mail is self explanatory.

I was not able to travel, as ticket not generated and same time amount is debited to me, and credited to you.

Pl revert the payment to my bank account or give approval to my bank for reversal.

I m badly suffering since last 10 days.
Pl support

Regards

Abhijit
[protected]

— forwarded message —
From: instantpay. Ind
Date: mon 18 mar, 2019, 5:56 pm
Subject: re:'query no.=[protected]' fw: fw: 000ggae8685tceup:re confirmation payment gate way id to get refund
To: abhijit. [protected]@tatamotors.com
Cc: [protected]@gmail.com

Dear customer,


Tpsl id[protected]
Merchant id - [protected]

We have checked the status of the given transaction and found that it is marked as success and the payment for the same has been sent to msrtc mobile on[protected].

With reference to your query regarding your online transaction you are further requested to kindly contact the merchant through whom you have initiated this transaction. The merchant will be able to assist you further with your query.

Ingenico epayments (Formerly e-billing solutions pvt ltd and techprocess payment services pvt ltd) is the payments partner engaged with the merchant for offering payments aggregation services only. The contact details of the merchant customer service desk are available on the merchant website.

Note: there is a change in our business email id. Kindly send all your emails on instantpay. [protected]@ingenico.com

Regards,
Customer service
Ingenico epayments india pvt. Ltd.
(Formerly e-billing solutions pvt ltd and techprocess payment services pvt ltd)
— original message —
From: abhijit. [protected]@tatamotors.com (Abhijit. [protected]@tatamotors.com)
Date: monday, march 18, 2019 02:55 pm
To: [protected]@techprocess.co.in ([protected]@techprocess.co.in)
Cc: [protected]@gmail.com ([protected]@gmail.com)
Subject: fw: fw: 000ggae8685tceup:re confirmation payment gate way id to get refund

Please help to get refund, as per trailing mail

Regards

Abhijit bapat
[protected]


From: support msrtc
Sent: 18 march 2019 12:45
To: softsupportmsrtc
Cc: abhijit bapat [ quality, pune ]
Subject: fwd: fw: 000ggae8685tceup:re confirmation payment gate way id to get refund

*this email has originated from outside tml organization. Do not click on the links or open the attachments unless you recognize the sender and know the content is safe.*

— forwarded message —
From:
Date: mon, mar 18, 2019 at 12:14 pm
Subject: fw: 000ggae8685tceup:re confirmation payment gate way id to get refund
To:

From: abhijit bapat [ quality, pune ]
Sent: monday, march 18, 2019 12:13 pm
To: '[protected]@gmail.com' ; '[protected]@billdesk.com'
Subject: fw: 000ggae8685tceup:re confirmation payment gate way id to get refund

Dear msrtc bill desk team

I am badly sufferer, as i got debit in my account & at the same time, as ticket was not generated hence i am unable to travel.,

Kindly confirm, as per trailing mail from my bank, that msrtc - does not received any payment from icici bank, as per details mentioned below, so that i can settle with the bank


Transaction amount : rs. 443.89
Transaction date : march 07, 2019
Payment id : [protected]
Consumer code :[protected]
Bill reference information : l62104_msrtc mobile

A quick line of confirmation is requested

Regards

Abhijit bapat
[protected]


From: customer. [protected]@icicibank.com
Sent: friday, march 15, 2019 12:00 pm
To: abhijit bapat [ quality, pune ]
Subject: re: 000ggae8685tceup:re confirmation payment gate way id to get refund

*this email has originated from outside tml organization. Do not click on the links or open the attachments unless you recognize the sender and know the content is safe.*
Dear mr. Bapat,
We understand your concern.
As per our telephonic conversation, we inform you that the amount of rs. 443.89 dated march 07, 2019 is successfully debited from your account through reference number [protected].
If the payment is not reversed within 7 days, we request you to send us a confirmation mail from the merchant (Which is dated beyond 7 days from the date of transaction) with the below mentioned details to assist you further:
Transaction amount : rs. 443.89
Transaction date : march 07, 2019
Payment id : [protected]
Consumer code :[protected]
Bill reference information : l62104_msrtc mobile
The merchant communication should confirm the non receipt of funds at their end. This will help us to raise a dispute against the transaction.
Looking forward to your co-operation in helping us serve you better.
Sincerely,
Rajesh kallepalli
Customer service officer
Icici bank limited
Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.
/

On 3/12/2019 8:02 pm, abhijit bapat wrote:
Dear mam

Please let me know, with respect to that id number, to whom
Bill desk payment was made~?
Because still msrtc not accepting that payment done to them


Pl respond.
I m stuck up

Regard s

Abhijit

Sent from my redmi y1
On 12-mar-2019 4:23 pm, "customer. [protected]@icicibank.com" wrote:
*this email has originated from outside tml organization. Do not click on the links or open the attachments unless you recognize the sender and know the content is safe.*
Dear mr. Bapat,
We understand your concern.
With reference to your e-mail, we inform you that, the id is[protected].
We thank you for giving us an opportunity to be of service to you.
Sincerely,
Sukrutha deshpande
Customer service officer
Icici bank limited
Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.
/

On[protected]:28, abhijit bapat wrote:
Dear sir
I m account holder of our bank since last 20 years.
My account no is
[protected], bhandarkar road pune.

The trailing mail is self explanatory. It will be great help to me, if you provide the details incurred towards msrtc ticket booking done by me, to get the refund.

Please provide me bill desk id for the transaction incurred on date 7.3.19 for rs 443.89

Please help

Regards

Abhijit. Bapat
Cell [protected]
[protected]

— forwarded message —
From: pgsupport
Date: mon 11 mar, 2019, 10:35 am
Subject: re: refund of ticket
To: abhijit bapat
Cc:

Dear abhijit,

Greetings from billdesk!

This is with reference to your email dated mar 09, 2019 regarding the status of your payment.

We tried to locate the transaction with the details provided from your end, however, the transaction was not traceable with the information provided.

We request you to kindly contact your bank the payment gateway through which the payment was processed. If the payment was processed through bill desk we request you to share the bill desk id to enable us to assist you further and resolve your query at the earliest.

Assuring you of our best services always,

Warm regards,
Shweta behare
Payment gateway support
Billdesk


From: abhijit bapat [mailto:[protected]@gmail.com]
Sent: 09 march 2019 14:43
To: pgsupport
Cc: abhijit. [protected]@tatamotors.com
Subject: re: refund of ticket

Dear sir

Thanks for consideration
Please find enclosed screen shot of transaction incurred on my icici bank account no
[protected].
Refer first transaction of the screen shot.

Hope, this suffix your need to reverse the payment

Pl acknowledge n confirm

Regards

Abhijit

On sat 9 mar, 2019, 12:21 pm pgsupport, wrote:
Dear customer,

Thank you for writing to payment gateway support.

This is with reference to your email dated march 09, 2019 regarding the status of the mentioned payment.

In order to assist you with the details and status of transaction, we require a billdesk generated 14-digit alphanumeric transaction id to trace the transaction at our end. We request you to provide us with the following details at the earliest:

· 14-digit alpha numeric transaction id (For e. G. Mabc[protected])
Or
· web site through which the payment was initiated
· bank account / credit card statement copy (Proof of debited transaction)
· name of afore-said bank or credit card issuer (Which was debited)
· any other detail that you would have provided at the time of transaction

We regret for the inconvenience caused in this regard.

Warm regards,
Yogesh shinde
Payment gateway support
Billdesk


From: abhijit bapat [mailto:[protected]@gmail.com]
Sent: saturday, march 09, 2019 8:05 am
To: [protected]@billdesk.com
Cc: abhijit. [protected]@tatamotors.com
Subject: fwd: refund of ticket


— forwarded message —
From: abhijit bapat
Date: sat 9 mar, 2019, 7:34 am
Subject: refund of ticket
To:
Cc:

I booked on line ticket, and the amount is debited to my account as per screen shot,
But ticket not generated, hence i was not allowed to travel.
Hence pl refund the amount 339 to my account

Name. Abhijit bapat
Travel date. 8.3.19
From swargate to dapoli
Time. 8.30 pm
Mobile. [protected]
Mail id. [protected]@gmail.com


Please confirm

Abhijit bapat
* "this e-mail may contain proprietary and confidential information and is sent for the intended recipient (S) only. If, by an addressing or transmission error, this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment (S) other than by its intended recipient (S) is strictly prohibited. Any opinions expressed in this email are those of the individual and not necessarily of the organization. Before opening attachment (S), please scan for viruses." *
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* "this e-mail may contain proprietary and confidential information and is sent for the intended recipient (S) only. If, by an addressing or transmission error, this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment (S) other than by its intended recipient (S) is strictly prohibited. Any opinions expressed in this email are those of the individual and not necessarily of the organization. Before opening attachment (S), please scan for viruses." *
* "this e-mail may contain proprietary and confidential information and is sent for the intended recipient (S) only. If, by an addressing or transmission error, this mail has been misdirected to you, you are requested to delete this mail immediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message, contents or its attachment (S) other than by its intended recipient (S) is strictly prohibited. Any opinions expressed in this email are those of the individual and not necessarily of the organization. Before opening attachment (S), please scan for viruses." * "unless indicated otherwise, the information contained in this message is privileged and confidential, and is intended only for the use of the addressee (S) named above and others who have been specifically authorized to receive it. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this message and/or attachments is strictly prohibited. Techprocess payment services limited. Accepts no liability for any damage caused by any virus transmitted by this email. Furthermore, the company does not warrant a proper and complete transmission of this information, nor does it accept liability for any delays. If you have received this message in error, please contact the sender and delete the message. Thank you."

मी चंद्रकांत गुरव, मुख्य प्रवर्तक, जेष्ठ नागरीक संघ, आंबेगांवखुर्द वय ६६ जन्म दिनांक८/४/५३.मी गुरुवार दि.२१/३/१९ रोजी सकाळी दहा वाजता स्वारगेट पुणे येथे कल्याण ते पाटगांव एसटी बसने प्रवास करताना या एसटी महामंडळाच्या वाहकास आधारकार्ड दाखऊन कौल्हापुर हाफ तिकीट मागितले असता, वय बसत नाही म्हणाला आणि कौणा दुसर्या व्यक्तीस फोन केला आणि वाईट वागणुक देऊन संशय व्यक्त केला.
माझे पुर्ण ६६ वय बसत असताना अशी वागणुक देणार्या, मगरुर वाहकाला ट्रेनिंग द्या आणि गणित शिकवा, हि विनंती.
चंद्रकांत आ.गुरव७३८७७७६२९०
मुख्य प्रवर्तक्, ज्येष्ठ नागरीक संघ, बेगांवखुर्द, पुणे, सकाळ संवाद लेखक

We have reserved a seat in bus "mumbai central - devrukh" which leaves at 21:15 from mumbai central and reach kurla nehru nagar bus depot at 21:45.

On 20th march, many bus were late and we were informed by traffic control room at kurla nehru nagar depot to be patient as many buses were running late.

We were waiting from 9 pm to 2 am (Next day) but traffic control personnel could not fix the problem where bus had gone.

This is very shameful for the msrtc who could not trace there own bus through any mobile communication and gps in digital india.

I had asked nehru nagar police to help msrtc to trace there own bus but however they failed.

Ticket no[protected]

I have booked ticket of shivshahi from pune to chikhli (Buldana). Conductor informed assigned shivshahi bus got failed and have to go aurangabad with semi luxury bus.
After reaching aurangabad vehicle was not present and refund was denied by him.
Kindly request you to get this sorted and provide cash back as soon as possible.
This is clearly making journey uneasy and amount paid was worthless
Ticket no bldl0009604

Hello,

I am complaining about the pune to shirdi bus which is at 4.15 everyday.
However not a single time it comes at 4.15.

Today it took almost 2.30 hours to start the journey.

I personally face many problems as i stay in the village where after 8pm transport is not available.

I am facing those consequences due to pathetic transport service by msrtc.

Even controller of bus depot are arrogant. They asked me to file a complaint online as they know it doesn’t matter to them.

Dear msrtc,

I'm traveling in new bus mh.40. N.9440 and one of the worst experience travelling with this bus coz his noise was so irritating like factory machinary and if msrtc care our senior sitzen or small baby's coz few of senior's & small baby traveling with this bus and also these was same replied and says this our maharashtra state road transport corporation how much he care we are.

Kindly request you plz maintain our buses or don't purchase like this buses.

Thank & regards,
Dinesh