Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Dear MSRTC Customer Support,

I hope this message finds you well. I am writing to bring to your attention a concerning issue I encountered during a recent transactions on the MSRTC website.

While attempting to purchase a ticket, I encountered a technical error twice in the payment process. Unfortunately, despite the error, my money was deducted twice from my account, and the tickets was not generated successfully.br...

Bus driver is doing perciallity to take the ladies inside, some ladies need to come from back side although there os a huge rush and some ladies are entering from the front easily, it happens always.

If the ladies seat in front then all ladies should enter through front or if this against the rule then all should come through back side only, don't entertain this kind of perciallity for some ladies, rule is same for all.

Bus no 7115, Driver no. MCD122140, Conductor MCD114995

There are 7 bases from Baramati to nira goes to nira in 2 hours but not any one bus are not available for Baramati

Dear,

I hope this letter finds you well. I am writing to express my deep frustration and disappointment regarding a recent incident involving an MSRTC (Maharashtra State Road Transport Corporation) bus, specifically the driver and conductor, on 02.01.2024 at approximately 6.35am.

On the mentioned day, I had booked a ticket to travel from Vashi highway to Sai on the MSRTC bus with ticket number 19795. As a responsible...

It is observed that there are just 2 buses form bhiwandi to Mumbai.
That too is never in time.Today also the bus cancelled.God k ows for what reason.Sometimes they say bus is puncture and sometimes they say conductor is not available.very irresponsible behaviour of bus authority.Kindly look into the matter

Vehicle Number: MH03DV9562
Bus type: RED Colour
Incident location: At the ending of Sion flyover Mumbai
Incident Time : 9:45 am, 29/12/2023.

Incident description.

I was driving on the motorbike near the area with my helmet on, within speed limit, maintaining my own lane. The driver of the above bus was driving extremely rash and well over prescribed speed limit of the road. He tried to run into me from the sides pressing me to run out of space on the sides of the road with intended aggression which is unacceptable. I as a human being have a right to live, I consider this an attempted hit and run away without being courteous to others driving on the road. Being government bus, they should be the first ones to set example infront o[censored]s for riding safely on roads, instead they are considered a major threat to 2 wheelers on road because of this behavious.

I mohite mithun uttam tried to book ticket from kamothe to vita by via bus mumbai central to khanapur on date 26 dec 2023, ticket booking is for 31 dec 2023, that time from my accounr money worth rs 962 is deducted but not any confirmation for ticket booking is receive don mail or sms.
please refund my money, attached scrren shot of payment done.
name- mohite mithun uttam
emailid- [protected]@gmail.com
mobile no- [protected]

From 12PM-4PM
I m waiting for talegaon bus. In schedule time two buses are allocated. But till time no on single bus arrive on platform.

This is fraud management and wasting time of passangers.

On enquiry counter thes told bus will arrive on 10 min 10 min

But in two buses no one single bus arrived.

I had done reservation from panvel to tasgaon of dated 23 December 2023 in night bus. my seat no is 33 window seat but conductor arrange other seat. I request to him please give me my reserv seat but he decline my request and his behaviour is so rude. I asked his name but doesn't tell me his name.

Roha Pune Shirdi bus which is scheduled to depart from Roha at 11 AM is regularly late, often by 1 hour.

This cause great inconvenience especially for Old passengers, those with children, students and all passengers in general.

Kindly request the concerned authorities to take note of this delay and change the bus timing to 12 Noon if it can't depart on time for some reason.

Booked ticket from Hinjewadi to Dadar East, transaction was successful but ticket booking did not process. Please provide refund.

Transaction on 20th December 2023 at 10:47 AM MSRTC website through Bill desk.

Payment via. UPI

UPI transaction ID :[protected]

Sharing transaction screenshot.
Please let me know if more details are required.

The conductor issued an incorrect ticket since he was comsiming tobacco/ Gutka and there was a miscommunication where he asked for a higher fare for 5 peoples when the actual count was 3, he wasnt allowing other passengers to adjust their ticket with us even when the boarding and departure was the same for such other passengers travelling along with us. Thirdly, the biggest mistake made was touching a female passenger when asking for the balance fare of 2 people he incorrectly printed..the bus no is MH 14 BT 2006 running from vajreswari to vasai station 6.15 pm boarding on 17th December, 2023.
I expect an appropriate action to be taken against such unacceptable behaviour.

I received this following message on 08 October 2023 in my SMS but still I didn't received my RC Book till to date. I gone through Bhayander East Post Office also but they didn't receive any RC Book which is belongs to me and as per the post office Master there is no such RC book has been received also we track our RC book in Indian Post office site but its showing consignment details not found. Please see the attached screen shot and message send by your side. I would like to request you to do the needful help and send the RC Book as soon as possible.
Thanking you,
Ganesh Sunam.
Ex- Indian Navy

"RC No. MH04LM8682 dispatched on 08_Oct_2023 and can be tracked using Speed Post Tracking no. TA[protected]IN. Thanks, THANE"

मी दिनांक ११/११/२०२३ रोजी पुणे ते satana या गाडीचे msrtc यांच्या app मधून तिकीट काढत असतांना मी २ वेळा तिकीट काढले व दोन वेळा माझ्या account मधून पैसे कट झाले परंतु तिकीट जनरेट झाले नाही त्यामुळे मी ऑफ line तिकीट काढले परंतु मला २ वेळा पैसे कट झाले व एक वेळाच refund (१२/११/२०२३ रोजि)मला मिळाला व एक रिफंड मला मिळाला नाही तरी १७३५ मला refund मला मिळावा त्या संदर्भात msrtc च्या सर्व email वर email केले परंतु त्यांच्या कढून काही प्रतिसाद आला नाही

I tried to book ticket today, 30 Nov 2023, 2010 at around 11:26 PM with following details

login ID: vivekelinje
From: Nashik
To: Thane CBS
Bus: 14:30 AC Shivshahi (trimbak-nashik-mumbai central)
Seat: 13, 14, 17

The amount 750/- (Transaction id: T23113023302818233990892 )was deducted from my wife SBI account but the ticket was not booked as the page displaying ticket and intimating passenger to print, did not appear.

Also the ticket was not available in My Tickets.

Subject: Bus Non-Stop Issue - [Bus Route/ NEW SHIVAJI NAGAR PUNe to CHHATRA.SAMBHAJINAGAR CBS - Date[protected] and time 8:30]

Dear MSRTC Customer Support,

I hope this message finds you well. I am writing to bring to your attention an incident I experienced on[protected] at approximately 8.30. I was waiting at the Yervada for the NEW SHIVAJI NAGAR PUNE to CHHATRA.SAMBHAJINAGAR CBS but the bus did not stop at the designated location.

This has caused inconvenience, and I would appreciate it if you could look into this matter. Please find the details
My Ticket Number :49669557
My Trip Number PNEM0006925
Bus Service Type Electric Shivai AC Seater 2+2

Passengers Information
Name
ARJUN MAIND
Seat No 20
Seat Status
CONFIRMED

I believe addressing this issue will contribute to the overall improvement of MSRTC services. Thank you for your attention to this matter, and I look forward to a prompt resolution.

Sincerely,
Arjun maind
[protected]

I request MSRTC to make a stop for Shivneri Bus from Dadar To Pune at Sion as well.

Right now after Shivneri boards from Dadar the next stop in Mumbai is directly at Chembur Maitri Park.

It is inconvenient for passengers from other areas to all the way reach Dadar or Chembur. If they can stop at Sion it will be much better.

Please enable a stop of Shivneri Dadar-Pune at Sion.

First of all I would like to comment that the frequency of Shivneri bus between Borivali (Mumbai) to Pune is very poor. Almost after 1.5 hours.

So there’s a long wait time at the bus stop. Moreover on the Western Express Highway the stops are not marked at all. Only those who know it know it. There should be a marker or bus stop flag erected somewhere at the stop.

Those who are planning to catch Shivneri at Vile Parle east, look for other options. This is because now they have started routing Shivneri from the Santacruz airport where it gets full. You will wait for hours at Vile Parle Sai Baba mandir and you will not get a seat in Shivneri.

This is shared in the interest of Mumbai Pune travelers

I have Booked shivaneri bus from swargate to Vandana Thane for 4 passengers bus has left from swargate at 3pm and reached at khalapur food mall at 6.30pm Bus driver name Rahul Dagade not declared bus time for break then we get down for break and within 15min we came back and then we came to know bus has left without us Then we came to Thane to other bus of shivneri but this case driver fault completely

Buses are not on time. Conductor always misbehaves with customer.
Buses are not at all on time