Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
1%
Complaints
1144
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0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (203)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — request regarding refunding of money for cancelled ticket

 akhil gowtham malisetty on Jul 2, 2018
Sir, I have booked ticket on 8/6/18 from swargate, pune to hyderabad... But the marte cancelled it due to Rtc strike in mumbai... Till now, I didn't get my money back... So I'm requesting u to note this and refund my money...
It is already more than 25 days ... My humble request is to refund my money as soon as possible... I have submitted my ticket copy to the Rtc authorities in pune...
My ticket number...33596209
Seat number... 32
Mobile number... [protected], [protected]...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi buses

 Rachnavb on Jun 30, 2018
Traveling nasik to borivali, shivshahi buses are worst buses ever, as soon as it starts raining water start dripping from upper windows, when complained about it to conductor he just checked it n sat on his seat, i told him again k do something about it, he was like me kai karu mage jaun basa, there was an empty seat so i sat there, what if there were no empty seats, was i suppose to seat under dripping water for 5 hours.
What is the role of a conductor, why is the bus quality so bad??...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — stylish driving

 Khairnar Ashvini on Jun 29, 2018
I was seated in the bus from dange chauk to balewadi stadium bus number is mh12 kq0674 they didn't take proper service. He has chosen bussshhi path n while i asked the question to the conductor he answered me that passenger are on this path as another buses are going using flyover. So i am unhappy with answer as well service. Please train that driver as well....
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — about driver misbehaving

 Santoshpoter on Jun 29, 2018
अकोला पुणे बस मंचर स्टँडवर अली असता पहिल्यांदा बस थांबवली व परत प्रवाशी चढत असताना पुढे नेली, प्रवाशी पडतील म्हणून चालकास विचारले असता अरेरावीची भाषा केली आणि म्हंटले जा तुला कुठे सांगायचं ते सांग बस नंबर mh 14 bt 4375, असा आहे कदाचित घाईत...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — online booking of msrtc shivsahi

 Pooja Bhagat on Jun 28, 2018
Hello,

Myself Pooja Bhagat having issue with online msrtc bus ticket booking system.

Booked online ticket for Parel to Alibag shivsahi through msrtc online booking . Money was deducted from bank but booking was not confirmed.Please help to refund amount of Rs.401 . Attaching bank statement for refernce.

Transaction time was around 5.15P.M on 28th June, 2018.
Email id:pobhagat@cisco.com
Mob:[protected]...
Complaint comments  Read comments Complaint category Other

MSRTC — for providing a super bus stoppage

 Nidhi Wasnik on Jun 28, 2018
Respected sir,
I am regular traveller of msrtc buses from mouda to nagpur because i am a student and studying in nagpur. Sir, i am residential of a small village mathani, which come before mouda. Sir its a genuine request from all employee and students that kindly provide stoppage to the super buses at mathani village because there is a river between mathani and mouda although the distance is just 3 km but the private taxi drivers demands more fare for the same distance and ignore to the mathani residentials to take as their customers. Sir plz kindly grant nagpur depot permission for this....
Complaint comments  Read comments Complaint category Business & Finances

Maharashtra State Road Transport Corporation [Msrtc] — msrtc toll free number not working.

 Vij2710 on Jun 27, 2018
I tried to call customer care number [protected] since 3 hour, but every time call ws connected and wait for 6 minutes. After 6 minutes completion call was disconnected with below message "thank you" for calling.

If this number is not connecting to customer care then why it was given.

I tried to call customer care number [protected] since 3 hour, but every time call ws connected and wait for 6 minutes. After 6 minutes completion call was disconnected with below message "thank you" for calling.

If this number is not connecting to customer care then why it...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — pune to akkalkuwa bus no 3751, this bus not arriving in rahata bus stand on today 27 jun 2018

 Sandeep Garudkar on Jun 27, 2018
Pune to akkalkuwa bus no 3751, this bus not arriving in rahata bus stand on today 27 jun 2018. Bus never arrived at rahata bus stand. When i called up the shirdi bus stand, they said that the bus has already left. Senior citizens, servants & students are presented in this time at rahata bus stand & waiting for this bus. I dont know where the bus dissappeared in between. This is the much time it is happening to me with msrtc and this would be my last time as i have never experienced such a worst service in my entire life. Please check the arrival & departure log book in rahata bus stop and given...
Complaint comments  Read comments Complaint category Employers

Maharashtra State Road Transport Corporation [Msrtc] — fare of hotel where swargate to barshi bus stops for dinner

 Shahab Bin Salahuddin on Jun 26, 2018
Dear authority, msrtc
I am currently traveling from swargate to barshi by ordinary bus mh 14 bt 3774. Driver stops bus on a hotel named "national hotel and lodge" alias "national dhaba" at location nh 65 kedgaon station road maharashtra 412203. My complaints regarding this are beliw
1) why msrtc bus stops on non assigned dhaba
2) they are charging higher rates then normal fares (Like they have charged me rs. 150/- for just half plate rice and daal
3) food quality was worse
Kindly answer my complaint and reverse the paid amount to hotel as this is drivers fault
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Maharashtra State Road Transport Corporation [Msrtc] — driver rudeness, delayed bus & refund

 Virendra Panpatil on Jun 25, 2018
I mrs vidya suryvanshi would like to bring to your notice that pls tek an action on the bus conductor for delay n rudeness with the lady passengers,
I booked bus tkt from wai to pune station for 15/06/18... Bus was scheduling at 1:15 pm but came at 2:10 from mahabaleshwar and when i asked conductor whether bus will reach by 4 pm as i had to catch train at 4:35 pm on the same day... He said rudely that buses won’t run on time k said he will break for lunch... I spoke to mahabaleshwar depo official he was helpless and sorry too. She had to drop that bus&went by taxi to catch the train. We...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — I am complaining about very slow & careless driving of bus driver

 Dr Javed Saudagar on Jun 25, 2018
Today as on 25/06/18 i am traveling from latur to osmanabad from bus no mh 20 bl 4233. Bus start his journey at about 10:30 pm from latur.

Driver has very much slow speed that it will take more than 3.5 hrs to reach osmanabad. And driver talking on mobile phone while driving bus.

So take strick action so that passengers will reach there destination on time & safely.

Dr javed saudagar...
Complaint comments  Read comments [1]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — always late

 Srishti kaushal on Jun 25, 2018
I take bus from indra, wakad to hiranandani (Borivali bus) every monday morning. The timing of the bus is 5:30 from swargate and in wakad it is 6. But the bus always comes late by around 7:30. This is frustrating, because so many people travel and it's almost all booked. So people have to show their ticket and get in. Still always late. You should make this better because a lot of people use this mode. Increase the number of buses from different stops at least. It's really annoying because it doesn't matter how early bus timing you book, you will always be late...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — misbehaviour of conductor

 Sourutta Govekar on Jun 24, 2018
My bus was having some problem so the driver held my ticket to s. V. Patil. After boarding the bus in midway she told me that it was not right ticket and told me to get out of the bus. But before boarding i shown her my ticket and she allowed me to board the bus. I request you to take strict action against her as i was traveling alone it was worst experience of my life.
Bus no. Mh14bt0727t
Conductor no. 33539
Conductor name. S. V. Patil....
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — getting a good bus on the route

 mahendracavhad on Jun 22, 2018
From 5-6 months mh.12. Ef.6820 buses arrive at 7:15 pm. Pimpri lauki fits, but if the distance is 5 to 10 kilometers, the bus stops or the lights stop and the gear does not fall. This happens at least 2 times in a week.
The bus passes through a lot of staff, as well as school children and girls and citizens. Some days the passengers have to suffer a lot and then wait for an hour-long bus that comes in the bus.
Currently the cases of theft and robbery have increased so much that it is expected that proper action should be taken to prevent the bus from happening in the future
But...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — bus booking done through redbus - not getting refund

 Asweta on Jun 22, 2018
I had booked a ticket from thane to pune (Tm[protected]) for 8th june which was cancelled due to operator strike. Pnr[protected]/367607/[protected]. I had done online payment and am continuously following up with the red bus but they are not paying the money and saying that confirmation is pending from msrtc and also saying that i might not get online refund but may get it in cash. Since i have paid through online i am not supposed to receive cash for it....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — the bus didn't stopped at pick up stop though I was having valid reservation.

 Vinayak bachal on Jun 22, 2018
I was having reservation from pushpapark, malad to satara of shivshahi bus which starts at 23:00 hrs from borivali Nancy colony bus stand.
I reached the stop pushpa park
@ 22:44 hrs and was waiting for my bus.
Around 23:20 i saw the said bus, it was in the rightmost lane and it was in speed; i waved at it, the bus the driver noticed me and started taking bus to left slowly, i thought he will stop atleast at kurar village (the immideate next stop) stop but he didn't. After few minutes the bus conductor called me and asked me to come at Gondavali-Andheri stop.
I got the...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — unfaithful reserved buses.

 MaheshAndage on Jun 21, 2018
Dear sir,

This mahesh i was booked four (3 ladies, 1 senior citizen) tickets on 19 jun 18 for pune to borivali scheduled departure 20 june 18 10 am. We reached before half and hour waiting for bus. Till 12.30 pm no bus is on platform. When i asked to controller for 10 am borivali bus he is not sure about bus and misguiding me continuously during 10 am to 12.30 pm. Lastly when i inquired in bus depot they told me driver and bus not available for today.

My question is?
If driver and bus are not confirmed. Why msrtc are taking bookings on websites no coordination...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — buses from pune to thane canceled

 Vidya Irdala on Jun 20, 2018
Buses from pune to thane were canceled without prior intimation, and refund to that is still not made. At least have the courtesy to inform the cancelation by sms or via email, customers have to travel all the way to the bus depot and get to know the buses are cancelled and on top of that rude behavior of msrtc employees and why does it take such a long time to make a refund trip no: tnhm0004856, ticket number : 33595770, transaction id :[protected], date of booking : 08.06.2018...
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — not giving student concession pass for diploma in "information technology" students

 Umakat707 on Jun 20, 2018
The office of msrtc in panvel is not giving student pass to "information technology" student as they are telling that student passes for "informatiom technology" student has been close and we have to pay the regular charges. I have the humble request that you should solve this problem as soon has possible please.
I hope sir/ madam that you will solve my problem as soon as possible....
Complaint comments  Read comments [2]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — grievance against maharastra state transport

 geetasunil on Jun 19, 2018
In Ratnagiri ST Stand following are issues
1) While issuing student CIty Bus Pass the window is not opened at 8.00a.m. but closed before 4.30 p.m. as well as the working hours which are specified are not followed, The window clerk behaves with parents and students very arogently.
2) The Ratnagiri "Agar Pramukh" is not present in his office in working time. without his signature no one issues the pass, though there is a letter displayed in his cabin regarding the authority given to window clerk. I am also attaching photo of emplty chairs in the office.
3) While asking for complaint...
Complaint comments  Read comments [1]Complaint category Public Transportation

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