Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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686
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206

Customer satisfaction rating
1%
Complaints
1630
Pending
0
Resolved
13
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (341)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — to spoke unquitful language and taken extra ticket

 Rohit 8600 on Apr 26, 2019
Hon; sir/madam
Myself rohit changdev gaikwad and i'm traveling msrtc bus hydrabad-akluj (Mh 14 bt 4660) on date 26 april 2019 from omerga to andur. The conductor m s tikute gave me ticket omerga to naldurg but i ask him for omerga to andur and he said that the value of ticket is same for both the palces by mistake of conductor he gave me ticket of naldurg. It was all conductors mistake done.
Then at naldurg he said that u have to buy ticket again or get out from bus and spoke unplesent way of language.
So, i hope for strict action done by sir/madam
Attached tickets...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — complain regarding irregularities of timing of amravati - ausa shivshahi bus...

 DrBalasaheb Motipawale on Apr 26, 2019
I want to draw your kind attention of the irregular timing of amravati - ausa shivshahi bus. As per msrtc timetable this shivshahi bus at hingoli is 12:30 pm, but always it comes in between 1:30-3:00 pm. Today my family with two senior citizen hv to go latur from hingoli i gone to drop them at hingoli bus stand at 12:00 pm, we were waiting for shivshahi bus strangely bus comes at 3:00 pm (I have ticket with time n date) it was 2:30 hr late, the actual passangers have some time to have to wait for hours together it will cause harassment of passangers, this is not first experience with me it happens...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — complaining about charges deducted but ticket not confirmed

 Kiran Jamage on Apr 25, 2019
Hello, during the ticket booking charges deducted from my account but ticket not confirmed so request you to please revert my chargesdetails are as given.
This transaction completed on 23rd Apr 2019. After the ticket not confirmed after charges deduction i had booked another ticket and also charges deducted.
Transaction details are as follows -
VIN/MSRTC/[protected]/[protected]
So request you to please credit my 440Rs. To my account. Please do needful....
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — bus departure time

 Pankaj Watpade on Apr 25, 2019
Pune control department to follow the time table.
Giving the excuse that no booking done.
As per MSRTC timetable bus departure time is 5 am, and actually bus depart from Shivaji nagar 5.30 am.
This is ridiculous thing. They should follow the time line. Passenger always have some planning regarding their traveling. They have some work schedule.
Please ask them to follow timeline. Not only at Shivaji nagar bus station but it's request to MSRTC that required to follow timeline.

Thanks...
Complaint comments  Read comments Complaint category Employers

Maharashtra State Road Transport Corporation [Msrtc] — mh 20- bl 4029 time - 2.15 pm - st bypass the station

 Rahul Pombarekar on Apr 24, 2019
Today i have traveled with st number mentioned above & observed that driver turned the vehical with wrong road?. I asked driver & conductor for satara stand then according to rule st should be go through the bellow bridge bridge is only for mumbai or pune directly st? Give instruction to all st driver as well as conductor for the same.

One 80 year old lady is with me i walked along with her with 3 km in strong sunlight
? What if she is relative to you?
I am not blaming the government servant i am blaming the system make proper system... Hope you could understood & take...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — refund of reservation money - reg

 Ashok P Shinde on Apr 24, 2019
I have booked a ticket no. 37133122 for a journey from kurla nehru nagar to mahad for the route parel to raigad wade on 19/04/2019 21.30 hrs. The bus boarding time at nehru nagar depot is 22.01 hrs. I reach the depot at 21.15 hrs. (May be check from cctv footage) and inquired regarding schedule of bus.

The official at counter inform me that the bus will schedule at 22.00 hrs and available at platform number 04. Hence from 21.20 hrs onward i was standing at platform number 04. At 22.10 hrs i again went to the counter to inquire about the schedule of the bus. But to the surprise, the...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — wrong routing of bus

 Anuvrat29 on Apr 24, 2019
In online reservation charting nashik cbs to gondavale bus which has route from shivaji nagar hadapsar phaltan gondavale.
But shivaji nagar control room is saying that bus is going from swargate and not from shivajinagar.
Why this nonsense going on there?
I saw schedule and sent my family to shivajinagar saying bus will come but no bus whose mistake this is?...
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — I'm complaining about shivshahi being late

 Pitubothara on Apr 24, 2019
I booked shivshahi form ahmednagar to pune on 24/4/19. It was 1hr 20 mins late. L have observed that most of the time shivshahi are not on time. I book online and have to wait on stand for hours. Everytime there is some reason like tyre puncture or driver cancelling on time. I hope you note this problem & take action to resolve this problem as soon as possible....
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — ignoring online bus booking

 Suchit Gandhi on Apr 24, 2019
We booked 4 online bus tickets of shivshahi bua from nanded to wardha.
When we reached the nanded bus depo we were told by the bus conductor that the station officer at nanded had informed bus conductor to leave as there were no online booking.
It was our sheer luck that we reached before time.
Had it been any other day or another person or another station we might have missed the bus only because of the ignorance of the bus officer at nanded station.
Kudos to the bus conductor for taking the stand and asking for online reservation passengers list....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — poor conditions in shivneri buses of aurangabad to pune route

 Sameer Hashmi on Apr 23, 2019
The shivneri buses on aurangabad to pune route are maintained very poorly.
1. The curtains are broken and few are missing exposing full sunlight in the bus. This is very inconvinient especially in summer season.
2. The seat cusions have become very thin and not in good shape, some are pointing downwards.
3. The armrest handles are not properly horizontal. This is very inconvinient.
4. It is observed that the buses stop for 30 minutes on food dhaba every time even if it is not lunch or dinner time. It seems unusual to stop for that long in a journey of 235km. Although...
Complaint comments  Read comments [3]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — regarding didn't receive refunds against tickets

 anushree hegshetye on Apr 23, 2019
​dear sir / ma'am, ​
I booked ​two ​ticket​s​ to travel for thane from chiplun​. The ticket fare get deducted but i didn't get any tickets against those transactions.
The booking details are as follows;
1) bus name - guhagar - bhandup @7.45 pm,
Deducted amount - rs. 771.92/= @ 12 pm to billdeskmsrtc
2) bus name -​chiplun - thane cbs (Semi-luxury) @​5.30​ pm,
Deducted amount - rs. 902.25/= @ 2.45 pm to billdeskmsrtc
​after continuously taking followup regarding refund via calls & mails, i didnt get proper help from respective...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — I am complaining about misbehaving of conductor

 Shashank Vichare on Apr 23, 2019
I am traveling from mangaon to vashi by state transport (Anjarle mumbai bus) bus number mh 14 bt 3970 on dated 23rd april 2019. The driver of bus driving so rashly. When all passengers with me complaining to conductor about this. He misbehave and started arguing with us.

Please take corrective action against the bus conductor.

Regards
Shashank vichare...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maharashtra State Road Transport Corporation [Msrtc] — bad experience with shivshahi bus

 Gopal Dubbewar on Apr 23, 2019
Bad experience with shivshahi
I traveled on date (16th apr. 2019) from ahmednager to nanded by shivshahi bus. Departure from ahmednagr was at 23.59 pm.
But bus is arrived at 03.00 am, between waiting period no any track to find out the bus is coming at boarding place or not asked to
Bus controller, even he don't know the track of bus, he answered only bus stuck up in pune traffic. We left all hope to pick the bus that time bus arrived at bus stand around 3 hrs late, there after horrible things was that sending bus was seating bus & we ticket booked for sleeper.
Driver...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — even after booking wrong seat number provided

 Abhimore088 on Apr 23, 2019
Yesterday i had booked two seats in msrtc shivshahi ac bus for my old mother and father while booking its showing second row ticket but while actually we visited the boarding point bus was different and our seat is last seat. This is horrible no one listening conductor and driver are not helping, controller of thane (Rahul borhade) is very arrogant. I want strong actions against them and notify me.

I am posting video and photo of my ticket this is not first time these shivshahi bus service has harassed several times to us i don't know why any actions against this driver conductor...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — skipping bus schedule.

 Ali Kupe on Apr 23, 2019
Respected sir,
Khed st bus stand, 415709. Every day most of bus are not schedules and also schedule very late as the time of hour. Most of the drivers waste time in the stand office having tobbaca, etc. Due to this cancellation of buses many villagers are suffering harshly, they can't do anything ot it.
The stand masters all of them doesn't has any rights to cancel buses daily. The things is done that is they merge the schedule of 2 to 3 bus in one bus and they depart it.
I hope you will overcome to this situation....
Complaint comments  Read comments Complaint category Citizenship & Immigration

Maharashtra State Road Transport Corporation [Msrtc] — waste of time at nandur shingote dist nashik

 kapil baviskar on Apr 23, 2019
I am daily passenger for nashik to sangamner the distance is 77 km, but specific bus like nashik to parner bus no mh 14 bt 3829 halting bus for more than 20 minutes at nandur shingote bus stop and making the time waste of the passenger, i have to reach the office for this will became late on daily basis, hence request you to kindly take action against bus conductors and driver for this...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — did not receive tickets.

 dp2dawange on Apr 22, 2019
Hi, i have booked two tickets of shivshahi from ratnagiri to pune on[protected] with amount of 1380/- via debit card. But i did not receive message or mail of tickets even after deduction of amount. I tried to reach out to toll free number but there was no expected response from msrtc.
Here are the details:
Message of amount deduction:

Your a/c 605681 is debited with rs 1380.00
On[protected]:17:11 a/c bal is #
Info: pur/utilityatom/mumbai/utilityatom/seq no 560181.

Atom transaction reference no.[protected]
Customer email -...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — misleading seat planogram on e-reservation

 shuaib pardesi on Apr 22, 2019
I booked ticket online from swr to sdn (6.15 am from swargate on 21.4.2019) bus stopn for my parents (Senior citizen) on 20.4.2019, as senior citizen seats were already booked the seat planogram online given showed 32 & 33 in front row just ahead of senior citizen seat (3 & 4). When my parents board the bus conductor told its the last seat not the first seat as shown in planogram, i have attached the screen shot of planogram of bus i booked. Either you guys change the # planogram as its misleading the passengers or shut down your online service when you cant run it properly. Conductor simply...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — long routes bus conditions is very poor

 nikamsa1 on Apr 22, 2019
I was travelling from vita to pune from jat mumbai bus. Bus is for long route, but still condition is very poor and rear tyre suddenly blast and there is no management in between the way.

Then anyhow bus reached in satara and repairing is going on.

I was travelling from this bus for so many days. But the condition of bus is still the same.
Please look towards the issue, so many passengers from rural area travelling from this bus and dependent on this bus.

For long routes buses msrtc should have some good quality buses....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — I need refund

 NadeemH on Apr 21, 2019
I had booked 2 tickets from solapur to swargate. Ticket number is 37195920. Boarding time was 16:00 bus service type: shivshahi. But i got bus @ 18:00 which started from solapur @ 18:15. After 10 km near kondi village ac stopped working and driver stopped the bus near hotel sunil on solapur pune highway. Both driver and conductor was consistently telling that engineering is coming coming but till 17:45 your engineer didn't come. I wanted to reach before 00:00 in pune. For the safety of my family i decided to go back solapur. I don't know wyhen you're engineer come at the point what happened further....
Complaint comments  Read comments Complaint category Other

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