Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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1292
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

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Phone:
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Customer satisfaction rating
1%
Complaints
1292
Pending
0
Resolved
10
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (254)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — i am completing about bus not coming time to time

 Maruti12345 on Oct 24, 2018
I am travelling daily to tembhurni to akluj in solapur district.
Daily bus waiting from minimum 1 hr.
So solve this problem.
All schools boys and girl are waiting from akluj bus stand daily
Bus travelling from akluj to tembhurni to late and many time number of buses are travelling 3_4
I personally request to adjust bus time in 4to 5 pm.
Thank...
Complaint comments  Read comments Complaint category Education

Maharashtra State Road Transport Corporation [Msrtc] — regarding refund of cancelled ticket

 ankia on Oct 24, 2018
I have cancelled my ticket from hinjewadi to kolhapur but the amount has not been refunded. Kindly take some action asap. I have attached screenshot of my cancelled ticket. It has my ticket number, my personal details and also status of the ticket that is cancelled. It also has the total amount to be refunded.
Ticket no. : 34958474
Cancellation voucher : 34961187...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — bus ticket checking officer

 Suyog Nema on Oct 21, 2018
I would like to know about the rule of buses running in maharashtra.
My query is

1) can bus ticket checking officer stop the bus while checking the ticket of bus..?

2) if they stop the bus in the hot sunburn or if someone have emergency or someone has got illness... What should be done in that condition...?

I was travelling in a bus and an ticket checker stop the bus time is 1 o'clock after hot sunburn is there and i have an urgent work to do. Small children are there in a bus. Its to hot.

What should be done in that case...?...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — reservation in night service from chandrapur to hyderabad run by msrtc 10pm

 Tamirisa CHARI on Oct 20, 2018
My name is narasimha chary operation manager dow agro sciences mnc i have been reservation counter on 16/10/2018 for reserving night return ticket to hyderabad. I requested for reservation officer. The reservation issuing lady/ officer informed me that they do not have any information about what type of bus they run between to inter states. (Chandrapur to hyderabad). She asked me that enquire at general enquiry counter. I approched and enquired about service he said the bus is there. No detail availabel. I have traveled several times and the bus runs full. So i request authroties to open reservation...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — luggage stolen

 Shashank Adav on Oct 20, 2018
On 19th oct 2018, my parents travelling from chandgad (Kolhapur) to borivali by shivshahi bus no "mh 04- jk 2216" when bus stop at "priyanka resto" hotel for dinner my bag was stolen which was kept at sitting area bag contains 23, 000 rs cash, home & locker keys & eye glasses, when we recognize about my bag is missing imminently contacted to bus conductor for help to check bus cctv footage but he was unable to check as it is not accessible to him, he share us the bus cctv camera number is 17:09 and time 9:47 pm to 11:00 pm. My parents also ask him to take the bus at satara depot to logged a complain...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — frequency of bus from jalgaon to shirpur

 Anita Marathe on Oct 20, 2018
While traveling from jalgaon to shirpur bus frequency is low. From 1.30 at paladhi bus stop i am waiting for shirpur bus. 4 buses passed to jalgaon but no one passed away for shirpur. I got bus at 3.45. While traveling from jalgaon to shirpur this happens. I waste my 3 to 4 hours for waiting for bus.

Check out the problem. Take appropriate actions for it....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — refusal of sr. citizen concession

 arunudas on Oct 19, 2018
I traveled from borivali (Sukurwadi) to nasik on 7th oct. Tkt no.001719 time 07.56.13 semi luxury l3354 af4b4d. Conductor of the bus refuse d to accept laminated copy of my sr. Citizen's card issued by govt of maharashtra and insisted for original card. I am usually carrying the same copy everywhere and is accepted. My wife had original so she was given fare concession whereas
He denied same to me.
Pl. Look into the matter and do the needful at an early date....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Maharashtra State Road Transport Corporation [Msrtc] — departure time mismatch on reservation portal

 Prashant Palve on Oct 19, 2018
I have reserved ticket online from msrtc portal on 17/10/2018 snapshot attached.
Folloing are details:
Ticket number:34891852
Bus:ulhasnagar-pathardi
Travel date and departure time from kalyan:18/10/2018 12.30am
However i was at kalyan bus stand on 12:15am. On enquiring with controller he told me bus timing on reservation portal are wrong timing of specified bus is 11:40pm and which already left kalyan bus stand around 12am, i was clueless about changes in timings no sms, email, phone call was made to me.
Conductor of bus to which i have reservation should...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — aggressive behaviour of conductor

 Pankaj293 on Oct 18, 2018
Dear sir,

On 16th oct i was heading towards dhule by msrtc bus which was upto aurangabad. I’m a handicap and also benificiry of govt. Scheme. Once conductor came to me for ticket booking i showed my handicap cards to him. But he weren’t in tendency to show some courtesy and threatened me to get up from the bus. Instead of considering certifications he misbehave with me. Ironically he told that, i’m not gonna afraid to anyone including msrtc officials or any govt. Bodies.
Herewith, i would like to request you take a action against conductor, so no can dare to do same...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — aggressive nature of conductor

 Pankaj293 on Oct 18, 2018
Dear sir,

On 16th oct i was heading towards dhule by msrtc bus which was upto aurangabad. I’m a handicap and also benificiry of govt. Scheme. Once, conductor came to me for ticket booking he asked about certificationon response i showed my handicap cards to him. But he weren’t in tendency to show some courtesy and threatened me to get up from the bus. Instead of considering certifications, ironically he told that, i’m not gonna afraid to anyone including msrtc officials or any govt. Bodies.
Herewith, i would like to request you take a action against conductor, so no...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — tyre instead of customer seat

 Harpavit on Oct 18, 2018
Dear sir / mam

I requested a conductor of bus to remove bus’s spare tyre from seat and let passengers have that seat but bus conductor replied the spare tyre is lying from last two years and cannot be removed. My question to authorities is that the seat is meant for customers or spare tyre?
I request please resolve this matter so that other passengers do not face same problem. I boarded bus from osmanbad to sholapur (Without seat,)

The pictures are attached below for your reference
Bus number mh 20 bl 3703

Regards
Harpavit...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — worst online bus reservation portal

 NitinBhosale on Oct 18, 2018
Hi team,

Its very band to escalate you, that maharashtra state road transport corporation [ msrtc ] portal to online bus registration is very bad there is no such validation for single mail id, its allowing multiple new user registration from same mail id.

I forgot my msrtc password and tried to do forget password but it was very shocking that site is saying invalid data as my details are correct. There is not any standard of web application development.
If my details are correct then how should that site saying invalid data?

Could you please...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus driver wrong driving

 Ganesh H Nagare on Oct 18, 2018
The bus driver for nasik sangli msrtc semi luxary bus overtaked bus from left side several time and driving bus on overtaking side unnecessarily. This is not safe for the passangers and violation of driving rules. Journey date 15.10.2018
Time of journey start 08.55am.
From sinnar to nasik bhosari phata. Please take an action against bus driver.
The bus was from sangli depot and the attending conductor was m. K. Dhumal
....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maharashtra State Road Transport Corporation [Msrtc] — about returning of difference amount

 sumit@21 on Oct 17, 2018
I had booked 3 tickets of shivshahi online.
The softcopy of the same is attached. But due to some technical problem the bus was stopped and all the passengers where send in the optional buses. So we had also gone in the ordinary express no. Mh.20 bl.2974
As it is an ordinary bus i request you to send the difference as early as possible....
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — value collected but ticket not issued. amount not refunded

 Amarnath Kadam on Oct 15, 2018
I booked ticket on line from your web site after authentication amount was deducted
3 times from my bank but no ticket was issued. Also money was not refunded. Even after complaining on tel23053992 and email to pgsupport@billdesk.com
I am getting no response. Details of amount deducted from my bank as follows
Dt ref. Amount
12.10.[protected] rs 645.69
12.10.[protected] rs 645.69
12.10.18 pf[protected]. Rs 640.00
13.10.18 pf[protected] rs 640.00
My mobile no [protected]
Name amarnath a kadam...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — sound and vibration

 Rahul Nale on Oct 14, 2018
Mh-40 n-8956..
Hello everyone,

The vibration and sound inside the state transport bus is tremendously loud, unhearable, i have serious headache after travelling, any heart patient will get heart attack surely... A mother with new born baby beside me can't feed the milk to the little baby. So please do something about it if possible.
Thank you in advance....
Complaint comments  Read comments Complaint category Computer Software

Maharashtra State Road Transport Corporation [Msrtc] — I'm complaint about driver and conductor of your bus

 Venkatesh Chanti on Oct 14, 2018
The conductor and helper behaved indecently with the passengers. They do not get telugu people into the bus. They told that there are no seats in the bus. But they allowed maharashtra people into the bus. When i asked them, why you people doing like this. They told me this is non stop to chandrapur, that's y they didn't allow us. But there is not mentioned non stop service in the board. They behaved very cheaply with telugu people. And some people said that the conductor takes the money but didn't give the ticket to the passengers. They cheats your govt. Please take action against them. Thanking...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus type changed without any advance notice and extra fare charged.

 suraj9910 on Oct 14, 2018
I have pre-booked tickit of msrtc bus from pune to liners but because of unavailability of pariwartan bus msrtc given asiad bus and charged difference fare.
Msrtc charged for providing wrong bus by their side.
It means i paid for their mistake.
Highly disappointed with this scenario.
Atleast they should give advance notice about this change.
Basically they are not supposed to change bus type and in case it happens then not supposed to charge fare....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus didn't arrived at mentioned stop.

 Sam Rewale on Oct 13, 2018
I was waiting for bus, mentioned to be departured at 9.00 pm from borivali st depot and reach at my point by 10.40 pm. I reached my pickup point at 10.30. And i was waiting till 1.00 am. But bus did not arrived there. Possibly they took highway. But what kind of service is this. I reserved for my seat in that bus. And when i contact borivali st depot they did not have me proper information and on the last call they said bus was gone already and hanged up. I was there from 10.30 to 1.00am how it is possible. And i'm standing on registered msrtc bus stop. I'm very disappointed from msrtc. And i hope...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — regards online bus booking from mehkar (buldhana) to pune

 Shailesh S Sarda on Oct 12, 2018
From last one year, i am facing the same problems. Last time also i tried to book the bus from mehkar to pune but on your online portal, it was not shown there.
As soon as i contacted bus depot controller for offline booking he argued and told go for online booking if its not there it was not our mistake. We are not responsible for this.
There are 4 buses from mehkar to pune:
Mehkar to pune : 07:00 am
Lonar to pune (Run by mehkar depot): 08:00 am
Mehkar to pune : 20:00
Lonar to pune : 20:30
Such as it has one more bus time from pune to mehkar at...
Complaint comments  Read comments Complaint category Public Transportation

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