Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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1046
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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144

Customer satisfaction rating
1%
Complaints
1046
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (175)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — money not refunded from last 10 days

 Rajat Sháh on May 6, 2018
I have booked the msrtc ticket but because of error the transaction of rs 692 fails they promise to retain money to accounts within 4 days but its now 10 days and uptill now money has not been refunded so plzz take my complaint and resolve it plzzz... Msrtc... This happens many times with me and uf we call the customer care of msrtc they dosent respond well...
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — book a ticket of indore depot bus but bus has not arrive upto 1 hr waiting at nashik phata stop

 Gitesh Walekar on May 6, 2018
I have book a ticket from msrtc app. Ticket is from nashik phata to shirdi of vallabhnagar to indore bus (Indore depot).
I reach to shop at 5.45 since waiting of 90 min on stop bus has not arrived. I enquired about this to vallabhnagar depot incharge, they topd me the driver and bus are come here to rest only, we don't have details about this.
My question is if they dont have details about this bus then why should they wrote the vallabha nagar to indore bus on website.
I want my money refund....
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — public service facility provided in bus are not working

 swapnil gunde on May 5, 2018
I have booked a ticket of shivshahi bus no 1277 to nashik from shivajinagar. The public services provide in bus are to the best but the charging facility provided are not working at seat no 27, 28 and 25, 26 too which are creating issue to me. Cause the reason behind traveling in shivshahi is the comfort and the facilities provided by you..
Please take corrective action immediately and revert back to me

Swapnil gunde
[protected]...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maharashtra State Road Transport Corporation [Msrtc] — misleading information given by operator

 aniketandy on May 4, 2018
I was about to travel by msrtc booked shivshahi bus on 28th april 2018 at 8.40am from swargate bus stand in pune. I reached at bus stand at 8.00am and was sitting there. At approximately 8.15. I asked on which platform the bus was supposed to arrive. The person at inquiry told me to wait on no.8. I just went for snacks and returned at 8.40am. Again i asked the person when the bus will arrive. He told me that bus in gone just minutes ago. I again asked by saying detailed travel destination and type of bus service. He again told me that bus is gone.
So basically i thought i missed the bus....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus not stop at pimpalgaon baswant at night

 Nil1982 on May 4, 2018
I am passenger who work in bank, at nashik so me travelling daily Pimpalgaon to nasik but after 8 pm every bus conductor avoid to take passenger who going to Pimpalgaon Baswant mostly Satana bus conductor avoid, even many complaints from passenger still no action was taken on them, many times they use hard language to passenger, ×when will msrtc will take action, many times bus r empty but still they not take passenger then how will msrtc will earn money if u want improve ur service so take action on such issue also I can see even after many complaints that even not reply from u may be need to...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — conductor ask to leave bus even though bus stop was available

 yogeshkbendke on May 4, 2018
Respected sir,

I am sangita kailas bendake. Living in pimpalgaon baswant, tal - niphad, dist - nashik. I was traveling from nashik to pimpalgaon baswant on 3rd may 2018 9:00 pm, i caught the msrtc bus (Bus number - mh 15 t3808) from old cbs nashik. The bus was going from nashik to satana.

I was with my 2 years daughter and conductor asked me to leave the bus by giving the reason there is no stop for bus pimpalgaon baswant. I have two bags and 2 years daughter.

I want to file a complaint against this rude conductor. Please help me. Last option i will...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — after reservation of shivshahi bus was cancelled

 Rahul Patwekar on May 4, 2018
On 03.05.2018 i have booked shivshahi bus for ahmednagar to nanded by online system. Bus timing from ahmednagar is 11:00 pm but bus is not come till 01:00 pm. While asked to controller he said bus will come 11.00, 11:30, 12:00, 12:30.
We called up to pune control room for enquiry then he said bus is not came from nanded hence bus was cancelled.
Customers are waiting for bus along with his wife, childrens for 2 to 3 hours.
Very bad service i want my refund amount immediately....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — rude conductor

 Arif Sinnarwala on May 3, 2018
I am a season pass holder was late today and after waiting at sinnar bus stop for more than 30 min boarded an asiad
Bus no mg 14bt 4802
Route pune nashik satana
We sometimes board the asiad by paying the difference in fares and requested the conductor for the same he flatly refused stoped the bus and was forcing me to get of the bus i told him that i would purchase the ticket but he refused to listen
He acted as if he was the owner of the bus and was very rude also has no knowledge of a difference ticket
Request you to kindly take action...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — a very uncomfortable seat, no safety, no seat belt. felt betrayed by msrtc

 AJaware on May 3, 2018
My ticket number is 32858563. Seat no. is S-44 of Bus Shiv shahi . Reservation is from BULDHANA TO PUNE. It is a very uncomfortable seat and very risky as well. It is at the left side of driver seat. Not feeling like traveling in ac bus. They shouldn't have sold this seat or should make it safe at least. If driver had to break urgently, i would get injured. I can fall on stairs from the seat.
So i want the refund of my money....
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — regarding refund of the amount deducted but not got the tickets for

 Siddhi Hegishte on May 3, 2018
Hi Team,

I am Siddhi Hegishte writing this to you asking the refund of an amount deducted while doing transaction on MSRTC site on 27/04/2018.

Below are the details.

1. While booking a ticket for four passangers, I entered all the details and got redirected onto the page of ICICI net banking payment. I entered my details and unfortunately the site got down. Fare amount of Rs. 2198.39 was deducted but i didn't get any ticket booked. (at 21.16 hrs.)

2. after this I got redirected on home page of MSRTC and had to fill in all the details again....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — about late

 Kadixi05 on May 2, 2018
Now it's 45 minutes late; yet late is extending to unknown limits. What is value of our time?

Pune guhagar 8pm night express
2-5-2018

Complainant's - pan - aybpd5031f
Actual departure occurred at 9.15pm

Total late period - 1hour and 15 minutes.

The above time loss occurred with all the customers of the said bus.

Kindly take the notice of said complaint and do the needful....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — late service of new shivshahi bus

 mukul tilak on May 2, 2018
I had booked ticket for kalyan - pune shivshahi bus for date 1-may-2018 and kalyan departure time of 5:30pm. Bus was expected to arrive at dombivli st stand on 5:45pm. However, it didn't arrive till 8:30 pm. After several calls made to kalyan st depot we were getting different false answers and promises about the bus. There were children, old people waiting for the bus and no proper communication was done from st department. It was really irritating and pathetic experience of new shivshahi bus.

For the waste of time and the physical and mental stress caused due to this; i want the...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — refund not received [Resolved]

 Sarkale Sandesh on May 2, 2018
Its been more than 1 week i didnt received my refund amout of 159rupees for cancelled ticket. Also i have attached screen shot of cancelled voucher. Details of the same as given below

Passanger name: sandesh sarkale
Cancellation voucher number : 32567034
Original ticket number : 32567002
Transaction id[protected]

I request msrtc to act as early as possible....
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — timings

 Sahiti Addanki on May 2, 2018
I am a regular traveller of shiveneri buses from swargate to thane & vice-versa. Drivers don't abide by the timings, never! Not even once i reached on time. Please please improve it.. Otherwise with time you'll lose out many (Trust me, many) customers.

I have other queries as well, there is no proper display of the bus timings on the bus, each time a bus arrives i need to go & ask personally, as the buses are always late, we are ought to ask them every single time which bus is this....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — wrong information given by inquiry counter

 booz on May 1, 2018
सर/मॅडम,
मी ठाणे बस स्थानक ला 4 वाजल्या पासून धुळे गाडीची वाट पाहत होतो. चौकशी कक्षा वर विचारपूस केल्यास कळालं की, धुळे ची गाडी 8.15 pm. ला ठाणे बस स्टॉप ला येणार आहे..
रिजारवेशन करावा कि नाही हे सुद्धा विचारल तर त्यांनी सांगितले की करून...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — refund of cancellation of e-ticket

 Mahesh Falmari on May 1, 2018
Dear sir, i cancelled my online journey ticket, as per message on msrtc online reservation system my cancellation voucher number is 32545056. Even after around 12 days from ticket cancellation date i didn't receive my refund amount. As per message of msrtc i should receive my amount within 7 days after cancellation, please guide me to recive my ticket cancellation amount. Thank you. Mahesh falmari maheshfalmari@gmail.com...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — khatara gadi

 Kiran Says on Apr 30, 2018
I have booked a ticket for semi luxery bus but they brought khatara gadi for mahabaleshwar on 30th apr 2018. @ 9:30 pm. I have suffered a lot by back pain.
Driver also was driving like pilot. It was horror incident invma lyf. Hencfoeth i will never travel by msrtc or will not recommend to other to trav3l with msrtc. They are fraud. Giving 3rd class service to the customer....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus semi deluxe

 GAURAV GARG SCM℗, CPSM℗ on Apr 30, 2018
I have booked online ticket from pune hinjewadi bridge to mumbai central for 30april, 5:40pm. The reservation message does not contain bus number & driver details. The conductor at hinjewadi stand said the bus has not started from the origin at 6pm which means it is delayed by 7:00pm than he asked me to pay the more for ac ticket against the old ticket & asked me drop at dadar. I was fully harrassed as i have 3 bags with me & i booked direct bus whose driver has called me at 7:00pm to confim my booking. I have my train from mmct hence i have to pay more n took ac volvo from there....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi timings

 mandar solapurkar on Apr 30, 2018
Travelled between swargate pune to dombivali three times last week. Only the good thing is bus condition. All the times bus started journey around 2-3 hrs late. They don't have enough buses and traffic is not considered in travel time. The bus come from pune/dombivali which always running late and same send back. No spare bus. Last wednesday bus started at 7:45 pm from dombivali which the timing of pune arrival. It's all pathetic. And it's not a single time. Three times in a row.
Today my mother who is senior citizen booked swargate to dombivali bus of 1pm. At 3:45 pm the guy sitting behind...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — shivneri from thane not cleaned.

 paisrc on Apr 30, 2018
The shivneri volvo from thane vandana to pune swargate bus at 0630 on 20/04/18 was not cleaned at all. I reserved my seat 20 online and the seat pocket in front of me contained empty fruit drink plastic bottle, left over biscuit packets (2), droppings of food on the seat itself, the seat was dusty (I could see the dust puff up when i was dusting the droppings), the curtains were stained and dusty.
This is the second instance the bus was not cleaned. The previous instance was shivneri pune to thane in the month of january 2018 when left overs in the seat pocket were not cleaned and droppings...
Complaint comments  Read comments Complaint category Government Organizations

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