Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

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Customer satisfaction rating
1%
Complaints
1292
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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — bus break down & conductors behaviour

 aratijoshi10 on Oct 9, 2018
I had travelled in bus Mumbai to Alibag (bus started from Mumbai Central approx 9.00pm) dtd 06/10/18 bus got break down at Chembur. There was poisonous gas too spread in bus which was horrible. Then we were waiting 45 mins at Chembur then same bus started to Panvel & reached at Panvel 11.45 & conductor asked the passengers we are repairing this bus & we shall start next journey within 10 mins & he gone in depot n couldn't informed us anything. Then we all passengers went in depot for status & knew that the mechanics didn't check the bus & there were no symptoms of another bus. Then passengers started...
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — senior citizen e-aadhar letter refused at booking counter

 Sandip Panchbhai on Oct 9, 2018
माझ्या सोबत चे सहप्रवसी श्री लक्ष्मण जोशी वय 65 वर्ष हे व मी संदीप पंचभाई आम्ही धुळे बस स्थानक येथून नाशिक ला बायपास ने जाण्यासाठी तिकीट घेत होतो त्यावेळी तेथील महिला बुकिंग वाहक यांनी श्री लक्ष्मण जोशी यांच्या जवळ uidai च्या अधिकृत संकेतस्थळावरील...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — journey from nasik to pune

 Thakre Ashish on Oct 7, 2018
Hi

Today on 7/10/18 i am traveling between nasik to pune from semi luxury bus..

Passenger were very few during journey when i asked conductor that is this a direct bus to pune? He told me that yes its a direct bus and all the semi luxury buses are going direct to pune so i took a ticket of rs355 from him

I was a happy passenger but after some time from nasik road bus there were passengers of sangamner so for the sake of earning money he took those passengers and bus has travelled from all the stops and it wasn't a direct bus.

This poor...
Complaint comments  Read comments Complaint category Unauthorized charges

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi bus driver is very irresponsible and faltu.

 Oswal sweety on Oct 7, 2018
Hello,
Im want share exprience, as on 06th oct 2018.
My dad travelled from pune to baramati msrct shivshahi. Journey time was 2.30hr,
But due to traffic in hadapsur it was already too late.
After sometime driver and some of his friend stopped the bus on some bhadda in between saswad and jejuri for15-20mint for meal.
So my dad asked them that its a nonstop bus and why? You people stopped the bus at these place?, my dad asked for reply,
In reply that driver and his friend (Who was drunk) and setting beside driver set used abuse langugage& said i will...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus did not stop at panvel even with reservation

 Ashutosh Limaye on Oct 7, 2018
I had reservation done for my father to get down at panvel on a swarget borivli semi luxury bus. But the conductor badge number 2687 and the driver badge number 26333 on bus number 8963 did not respect the reservation and my old father had to walk 3 km from kalamboli where he got down to get a rickshaw to home. What is the use of the reservation if the st staff isn't going to honor it...
Complaint comments  Read comments [2]Complaint category Employees

Maharashtra State Road Transport Corporation [Msrtc] — I'm complaining about misbehaviour of conductor

 Poonam Parteti on Oct 6, 2018
Misbehaviour of condactor of msrtc bus having no. Mh40 8616 on dated 6 oct 2018 in bhandara at 3:00 pm.
He is an employee of government, he should have calm nature, patience and mainly he he have to behave nicely with travelers and specially with ladies.
Condactor of this bus is mannerless person. Firstly you have to teach manners to you employee and then offer them a job.
He is such annoying person.
No manners that how to speak with ladies
Mannerless person
Arrogant
I m complaining this beacuse it's happened with me on bhandara bus stop
If...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — regarding wrong ticket given

 Pankudada on Oct 6, 2018
I have asked for the ticket of akola shiv shahi from rajapeth bus stand counter at around 9.40 am. Date 6 oct 2018.
Lady was seating there she has replied that yes and given ticket of yavtamal. I have missed to see that ticket and while showing the ticket in nagpur akola bus conductor told. Me it's ticket of yavatmal. The ticket amount is 180/-its big amount for me request to please refund amount....
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — depo manager of swargate

 Jyoti Mahasagar on Oct 6, 2018
Hi.. I am jyoti mahasagar. I was booked ticket for shivshahi from swargate to solapur on the date of 6 the october
2018 time for bus is 6.30. I am regular passenger of shivshahi. Nd i contacted to depo manager of swargate nd aaked for ticket forwarding nd they required ticket print.
And i request him to i don't have print nd there will be no printer shops available in early morning. Till at 9 o clock i am waiting for that. Then also i can't get any response and i want immediate action for that nd revert also asap.
Nd one more thing i want confirmation about there will be required...
Complaint comments  Read comments Complaint category Banks

Maharashtra State Road Transport Corporation [Msrtc] — about misbehaving bus conductor

 prakash kolekar on Oct 5, 2018
Mi aj Sandhyakali sadharan 5 chya aspas Congress bhavan Sangli mdhun Sangli-Baj Bus no-MH.14 BT.1136 hi bus pakdli. Tithun mi Budhgaon college che ticket kadhle. Pn bus conductor ne janun bujun mala Budhgaon college la na utravta kavalapur la utravle. Mi bus conductor ani driver ya doghana pn request keli. Pn tyani maze mhanane eikle nahi.mazi request ahe ki ya doghavr lavkara lavkr karvayi vavi....
Complaint comments  Read comments Complaint category Public Transportation

MSRTC — refund not received - bus trip cancelled by msrtc

 arsekhar on Oct 5, 2018
Sir, i reserved 2 seats from Hyderabad to Solapur in MSRTC bus trip number: THNL0003704 (Hyderabad to Thane CBS, Shivshahi bus) 23.30 hrs, Date of journey: 26.09.2018, Ticket no:34712846.

The bus service was cancelled by MSRTC itself. Even did'nt cared to inform about the cancellation of bus service to me via sms/mail etc modes. During that night i faced so much inconvenience and i felt harassed.

Till date i have sent 3 mails to gmtraffic@msrtc.Gov.In, msrtchelpdesk@gmail.Com, pgsupport@billdesk.Com since 27.09.2018 requesting for refund of the fare. They even not...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — morning bus service not running from vrindavan to andheri

 Khalid Dongarkar on Oct 5, 2018
Dear officer,
We have daily 3 bus services from vrindavan to andheri except on sunday. But it is observed that the 2nd bus around 7.55 in the morning from vrindavan is usually not regular. Today on 5th of october too the bus didn't come, on enquiring the controller he said the bus is breakdown and can not come and because of that the whole load of 2 bus comes on the 3rd bus. There are almost more than 100 passengers. Where only allowed 15 standing passengers.
People are risking their lives to reach office in time.
Please look into matter.
Khalid dongarkar [protected]...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus cancelled by msrtc I want refund amount rs.1030

 shrimantsir on Oct 1, 2018
Sir i booked online ticket no 34659855 dated on 20th sept.2018 date of journey 21/09/2018. Kolhapur to latur but on the departure time 19:30 bus controler kolhapur told me bus is cancelled and you can go another bus refund amount will be deposit your account. But till date i had not got any amount so kindly help me and give me refund amount rs.1030....
Complaint comments  Read comments [1]Complaint category Business & Finances

Maharashtra State Road Transport Corporation [Msrtc] — not stopping bus at stop point

 Suraj Nirankari on Oct 1, 2018
Bus from kankavli to latur
Bus no mh14 bt 3869
Ticket no 013838
Date 01/10/18
Journey kolhapur to sangli
Ticket time 10:59:10
Code on ticket KNKk[protected]
S b mane
Complain- bus picked from tawde hotel stop, kolhapur.
But did not stop at akashwani stop, sangli. Bus driver n conductor misbehave on request saying there is no stop over there....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — the corrupted bus conductor/ fare collector in the city bus

 MeghaRathod10 on Oct 1, 2018
मी st. Francis high school बस स्थानकावरुन सिटी बसमध्ये बसले व मला बाबा पेट्रोल पंप येथे उत्रायचे होते. मी मौंदा नाका येथे, बस conductor ला टिकिटाचे पैसे देऊन टिकिट घेण्याचा प्रयत्न केला, परंतु ती बस conductor ने सांगितले की, "मी नंतर पैसे घेते".
जसेच मला जेथे...
Complaint comments  Read comments [3]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — the passenger was dropped at wrong destination in midnight hours.

 Gauri Suresh Bhalekar on Sep 30, 2018
The lady passenger was traveling from satara to mumbai. The journey began at 06:03:47pm in the evening. The passenger had to get down at bharat mata cinema stop but the driver drived the bus over the bridge and hence the passenger had to get down at byculla. The authorised members are requested to take strict actions against such inconvenience caused to the passenger....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — time spending while driving vehicle

 Ulhas Aryamane on Sep 29, 2018
While driving vehicle making neutral every time on slop that consume time to much he has taken 2 hours from tembhurni to bhagwan . When we are paying full rent or full ticket then why such delay
Bus number MH11BL9416 the bus is from malegaon depot today ie 29/09/2018
I have watched the bus at tembhurni at 5.30 pm and it will reach to swargate. At 11.30 pm it means 6 hours travels...
Complaint comments  Read comments Complaint category Insurance

Maharashtra State Road Transport Corporation [Msrtc] — engine stop and delay in rest area

 sovanpadhi on Sep 29, 2018
I am traveling in borivali swargate shivneri bus no 39912a. During snacks time the driver has switched off the engine and took more than 30 mins to have his snacks. When i asked him about the ac / engine off, he said he got the instructions to stop the engine. I would like know, is it bound that everybody should take snacks? No shivnery stops their engine during snacks time....
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — about solapur bus depot

 Ajinpnp on Sep 29, 2018
मी नियमित msrtc चा प्रवासी आहे, नेहमी मला सोलापूर ते पंढरपूर या मार्गावर प्रवास करावा लागतो तो हि भरायचं वेळेस रात्री 11 च्या दरम्यान आणि असेच बरेच प्रवासी देखील याच वेळेत असतात परंतु या 11.15 ते 12.30 या वेळेत एकही बस उपलब्ध नाही व बस साठी विचारणा...
Complaint comments  Read comments Complaint category Travel Agents

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi stopping at every local stop misbehaving with passengers

 Fitness Mantra on Sep 28, 2018
Here i complaint for shivshahi # i pick the bus at morning 9.30 from vandana to chandani chowk bus driver without intimation bus taking to panvel stop there no stoping for shivshahi # again his stoping for 3 times at mumbai pune highway to take local people in this bus # ultimately no reason why they are stoping for local stops, it takes 4.5 hrs to reach my destination...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — regarding the cancel of reservation

 Sumitkurud7 on Sep 27, 2018
Sir im sumit kurud from ausa dist latur
I book tikit of ausa to hyderabad tikit by phone pay my ticket no is
Tmar67182589 but bus is not coming due to the maintenance i call controller of latur bus stand bcoz bus is from latur to hyderabad they tell me that reason bus timing is 9.30 now time is 10.45 still not coming and they do not reply quickly so kindly request pls refund my amount as quick as possible...
Complaint comments  Read comments Complaint category Travel & Vacations

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