Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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1144
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
1%
Complaints
1144
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (203)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — regarding wastage of time of passenger

 Kunal Kshirsagar on Jun 17, 2018
Respected sir, i am kunal kshirsagar travelling from latur to tuljapur via latur-solapur msrtc no. Is mh14 bt1498.

At ujani driver stop that bus for eating purpose, but actually traveling distance is too small for taking dinner.

But truth behind this halt that driver & conductor provide free lunch with some extra money. So that the way your system is giving worst quality food in maximum prize alongwith wastage of time....
Complaint comments  Read comments Complaint category Food

Maharashtra State Road Transport Corporation [Msrtc] — i'm complaining about shivshahi bus from yavatmal to nagpur dated 17.06.2018

 Trushalid on Jun 17, 2018
I wait on yavatmal bus stand since 3.30 pm for shivshahi yavatmal to nagpur til 6 pm, but couldn't find any shivshahi bus.. When enquired to conductor (The one who sits in cabin on bus stand for ticket booking) he said"timings are not fix.. When the bus will arrive vll give you tickets". And it is not the first time that this bus got delayed.. Who is responsible for this irresponsible behavior.. If you can raise the rate of travel why not improve the punctuality.. Who keeps watch on above schedule and wht action management will take on such delay.. Is not there importance to our time.. N why people...
Complaint comments  Read comments [1]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — pathetic management and customer care

 Sonali Nalawade on Jun 17, 2018
I have done online booking for a 4 pm swargate to mumbai msrtc bus which is delayed by 2 hours but they are not ready to put me on the previous bus where they are booking current customers. So the one who has booked in advance has to wait the most! Staff is unruly and does not listen to so many of us who are pleading for the past 2 hours. Not even refunding my money so that i can take some other travels. State transport is the worst...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — ticket not received

 Priyanka Bayes on Jun 17, 2018
I had booked online ticket for nashik pune shivsahi bus on 16 june 2018. My transaction was successful but i haven't received any e ticket as well as any booking details. When asked at ticket counter they replied your booking was not done. I was with my 5 year old daughter and was under trouble. They told me to book again. E ticket is just helpless. We cannot releive on such transaction....
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — demand for refund due to strike

 rohini21 on Jun 17, 2018
Ticket number: 33567879
Transaction id : nsbi[protected]
Date of journey : 09/06/18

The st strike was taken without any prior notice. Due to which we did book the tickets but could not board the bus. There has to be a way where one gets his/her money back in such situations.

'https://public.msrtcors.com' is the site on which the bookings were done.
There is no complain portal provided on it.
Hence this complain. The details are mentioned above. Please do the needful.

Regards and thanks....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi buses timing

 dineshw on Jun 16, 2018
Every weekend i am travelling to nasik throgh shivshahi but the buses are never on time.. If st wants to retain their travellers, respect timing of customers... We always have to wait min 1 hour for the buses, if st is unable to provide service then tell customers upfront. Today also 1.15 pm bus is late by 2 hour (Just now 11.15 am bus has come)... Please don't fool customers...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — conductor mr. h v patil complaint never return change money

 Pramod Gangurde on Jun 15, 2018
Dear sir,
Complaint relating mr. H v patil conductor of dahanu bus i have experienced with him most of time conductor never return change sutte paise to customer
Example ticket amount is rs.96 and customer give him rs 100 note he never return rs.4 return it's happened frequently and even he speak with customers ruddly
Take matter seriously

Your. Faithfully
P a gangurde
[protected]...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus not arriving

 Fahimbin Basheer on Jun 15, 2018
I had took a semi luxury bus to mahabaleshwar and kept my pickup point as dadar. Bus never arrived at my pickup point even after 1.5 hrs. When i called up the mumbai central station, they said that the bus has alrrady left. I dont know where the bus dissappeared in between. This is the second time it is happening to me with msrtc and this would be my last time as i have never experienced such a worst service in my entire life. Details of my tickets is published below.

Tk. No.33670748;fahim bin ba;mumbai centr-mahabaleshwa;14/06/18;sl;22:30;dadar east-mahabaleshat22:50;id-;f:1+h:0+c:0=t:1;s:14;rs343+conchg...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — msrtc customer care service

 sanko on Jun 13, 2018
As expected, msrtc customer care is also pathetic as their usual services.

It is very difficult to reach out to any of the help lines or bus depot for any of the queries.

I have been trying to reach shivaji nagar bus stand since long time but the proactive workers don't bother to respond. And toll free line is made to make us listen some useless music...

And still they want hike...!!!...
Complaint comments  Read comments Complaint category Business & Finances

Maharashtra State Road Transport Corporation [Msrtc] — unhygienic hotel stop at satara

 Magni on Jun 11, 2018
I travelled no. of times from kolhapur to Pune by shivneri. Bus stops at Malabar hotel at Satara. This hotel us very dirty and unhygienic. I asked driver not to stop here but he didn't listen.
The hotel staff was also arrogant. The bus was stopped they for more than 1 hour.
The ticket is attached for bus details. Bus no. 0212 time 15.00
Request to find some safe, hygiene and good hotel for stoppage....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus leaving late

 ttilawat92 on Jun 11, 2018
Bus no. Mh14 bt 2113 this leaves from dhule to indore at 12pm as the time shows but its stading in the bus stand of dhule from last 1.30 hrs neither conductor nor driver has come yet. This is really not acceptable all the passengers here are loosing there patience, we all have some work in indore or other places we are wasting our time here. This is totally unprofessional from maharashtra bus service....
Complaint comments  Read comments [3]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — complaint against management of phaltan st depot

 Adv Prakash Chavan on Jun 11, 2018
Dear sir,

I am adv prakash chavan, facing below problem in phaltan st agar depo

1) driver is not available and he is coming late
2) driver is available and st is not available.
3) st is not traveling on time particularly non stop swarget.
4) as per some of the staff of st, due non availability of electrition person, they are facing problem every day, particularly on monday.
5) sudden cancellation of st without any proper reason.
6) bad condition of bus... Particularly today i travelling from phaltan to swarget by st no mh 07 c...
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — captcha not getting matched even if entered correctly

 Neelam Thube on Jun 10, 2018
On the login page of msrtc after entering username and password even if the captcha is entered correctly it doesn't get matched.
Kindly look into this complaint with priority and take some immediate action.
Because of this bug we are not able to book any tickets neither we are able to view the maharashtra state govt buses.
Please give high priority to this issue.

Thanks in advance!...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — regarding 4 days aavdel tethe pravas scheme

 Vaibhavbhagat.2k17@gmail.com on Jun 10, 2018
On msrtc website written about 4 days aavdel tethe pravas scheme. It states that on last day of your journey if schedule time to reach the destination is before 12 am of last day of 4 days pass. If in case bus late by any reason consumer is not affected to issue ticket.
In my case i was travelling from solapur to wardha by shivshahi bus "pandharpur to nagpur" on[protected] i caught this bus at 9:00 am from solapur and actual time to reach the destination at wardha was 11:15 pm. Due to traffic reason bus reached destination after 12:00am. So that conductor demanding ticket from yavatmal...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — poor maintenance of the bus

 Pravin Abhang on Jun 10, 2018
Hello
This is pravin, i am a regular customer of msrtc i have complaint against the maintenance department if ac shivshahi buses. This is really a appreciated service started by msrtc but now buses are outoff maintenance, like ac blowers not working broken, sheat not properly, broken windows glasses. Lack of maintenance on regular basis. We want this buses in proper position....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — 1 single call not attend by customers service of msrtc and demanding increase her payment may be gov decided start to contract system

 nitinchilap on Jun 10, 2018
Hyana kharach system kashi oparate karavi hyachi aakal 0 ahe tysathi gov ne kathor paul ushalavit ani system jenva he swata sudhartil tenva pagar vadava morning 8 vajlyapasun call kartoy te ata 12.15 paryant customer care la pan only hold tehevt ahet bus evadhi faltu system fakta mstrc chich asu shakte dusrya kontyahi state chi nasel, ani jar contract system chalu jhali terch msrtc sudhrel ase amhhala vattey nahiter kitihi pagar vadhla tari jaise thech rahnar he satya ahe...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — poor food quality & high rate observed at the hotel where bus stops

 m.mahajan@transasia.co.in on Jun 9, 2018
Dear sir, my self mahesh mahajan, i am the regular customer of msrtc, but it is observed that, we god the worst food as well as rate of that food is costly.
E. G.
1. During pune visit by shivshahi, the hotel which name is indifood, kamat hotel, where the rate of single vadapav is rs. 30/-
2. During mumbai visit by nashik to mumbai central shivshahi, the hotel which name is greenview hotel, where i got the earlier day food, which was very worst quality.

This is for your information & necessary action....
Complaint comments  Read comments Complaint category Food

Maharashtra State Road Transport Corporation [Msrtc] — I have missed my ticket

 abhinandteegee on Jun 9, 2018
Sir, todat (09/06/18) at 7.00 am i was traveling shivsahi from sangli to pune by bus no mh47y0089. I have purchased the ticket from the counter and they have allotted seat no 8 to me. While putting my luggages on rack, i have missed my ticket. I have searched everywhere but i couldn’t find out it. I have approached the counter to get a duplicate ticket. The concerned officer who has issued the ticket to me, was not ready to hear me and they insisted me to purchase a new ticket even though he knew that just i have purchased the ticket. Sir there is any provision for issuing duplicate ticket?.in...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — not departing bus on time

 Amol128 on Jun 8, 2018
I am daily travelling person from atpadi to sangola. On this bus not a single bus departing on time the drivers and conductors are not following bus schedule they are going for the nashta and all. On this day also the bus time is 7.30 instead driver and conductor is not here at 7.50 also. We must have to reach our place at 9.00 but only because of these unresponsible managing and because of drivers and condustors we are getting late every day bye half an hour. I kindly request you please take a action over them....
Complaint comments  Read comments Complaint category Institutes

Maharashtra State Road Transport Corporation [Msrtc] — long delay of st

 Er Aparna Indore on Jun 7, 2018
Mumbai narayangaon st was supposed to come in panvel st depot at 3.15 pm. We are waiting since last one and half hour but there is no bus.. And when asked in depot, their reply was way beyond rude stating that they r not here to give running update.
Pathetic msrtc service.
No value for passengers time.
I condemned the msrtc.
Should learn punctuality....
Complaint comments  Read comments [1]Complaint category Public Transportation

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