Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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1675
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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212

Customer satisfaction rating
1%
Complaints
1675
Pending
0
Resolved
13
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (354)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — not followed timing schedule due accelerator cable failed

 SharadGholap on May 5, 2019
Shirdi to pune
Mh-06-s-8962
Boarding from loni
Destination - shivajinagar
Complaint-

Speed is very less.
Due to the failure of accelerator cabe bus was stop for half an hour.
After that bus was stopped for 45 min at fountain hotel.
I requested to give me boarding in another bus.
Conductor given me chart i have shown to ordinary bus conductor but a lady conductor denied.
Unfortunately i have travelled again in the same bus but not satisfied with my travel....
Complaint comments  Read comments [2]Complaint category Education

Maharashtra State Road Transport Corporation [Msrtc] — unnecessary stoppage of bus on private hotels just near to destination of bis

 Hemant Randive on May 4, 2019
I am traveling in bus of MSRTC travelling from Yavatmal to Dhule. Driver stopped the bus just near to Dhule i.e. at location Near Mukati on Anand hotel at time around 10pm. Many of the passagers opposes to this sudden stoppage of bus near Dhule but driver behaves rudely and went for dinner. MSRTC has to take this issue on priority, because not only this route but also on Dhule to Nashik route drivers stop bus on hotels which is not needed at all.....
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — not taking passengers and not coming at bus stand of vyara district tapi gujarat pin 394650

 kulin Pradhan on May 4, 2019
Some buses from maharastra of routine schedule via navapur, entering to gujarat via songadh, vyara are not coming at vyara bus stand & are directly going out from highway. Conductor's are behaving rudely with the passenger's if sitted for vyara & songadh
We complain about to entered at vyara & take passenger's of vyara of both the ways to & fro to vyara & or passenger going from vyara. Buses are not coming & conductor's are refusing to take passengers of vyara from any other bus stand....
Complaint comments  Read comments Complaint category Lawyers and Attorneys

Maharashtra State Road Transport Corporation [Msrtc] — irresponsible behaviour of govt transport duty personals and cheated

 Saboor.Quadri on May 4, 2019
I boarded a bus satara to tulapur (Bus number# mh07c9583) from solapur to travel to tuljapur at 08:30pm dated[protected]. The bus was already malfuntioned and there was problem with speed. Hence driver needed to run the bus with very low speed approx 50kmph whereas the govt apprpved speed is 100kmph. This was known to both conductor and driver from satara only which was confirmed by co passenger and they didn't bother to inform new passengers before boarding the bus at the same time they charged the full luxury fare of the journy.
If the prior intimation was given then i would not have boarded...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — money deducted but reservation is not done and :upi ref no. 912427176177

 Sangu Lagshetty on May 4, 2019
I was trying to book the ticket from solapure to hyderbad for shivashai maharashtra govt bus, conern here is money has been deducted from the account but reservation is not done successfully raher than eticket i got messgae saying that "ticket is not booked if money has been deducted then you will receive the money within 7 working days and try to book the other ticket" but there is no proper tracking no. For failure transaction, moreover in the portal they had provided couple of contact no and email for failed transactions but none of them are working right now, if after 7days if my money is not...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — non receipt of booked ticket on mail or sms

 Bipin Dave on May 3, 2019
Today morning at about 6.05, am, i have booked tkt. From dadar (East) to satpur by shivshahi bus departing from mumbai central at 9.45. On route mumbai to trimbakeshwar. I have selected seat no.12. Date of journey was of today's only, i. E.3rd may 2019.
For this booking amount of rs.355.00 was debited from my account but not received copy of the same on my mail id or sms.
I have called to customer care on no.[protected] at about 7.00 in the morning. They have told me that your ticket is fail & contact technical department on no.[protected]/23053992. I have triad on 1st no. Which...
Complaint comments  Read comments Complaint category Travel Agents

Maharashtra State Road Transport Corporation [Msrtc] — bad behaviour with girl

 Soham Bhalerao on May 3, 2019
When my sister is going through chimthane (Maharashtra) to pisawar (Gujarat) via dhule to selamba bus the bus tyre is punchered in dondaicha
The bus conductor give another (Dondaicha to ahmedabad) bus to my sister. When my sister arrived pisawar (Gujarat) the bus conductor behavied bad, he is speaking in cruel language and he stop bus from too far from pisawar when the girl is alone and he sat first time in the bus...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — bus cancelled but refund not received

 Dayanand Raut on May 2, 2019
I was booked my journey tickets from barshi to swarget on date 21/4/2019 tickets number 37208573 & 37209308 online on redbus but at bording time bus has failed (Break down) at busdepo in barshi busstand then i submit the refund request in barshi depo but today 11 days are completed and refund amount not credited in my accout.. Request that look in to the subject and resolve it...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — unusual ticket demand from driver

 Priti41 on May 1, 2019
Bus: shivneri pune stn to dadar
Bus no. :9581
Start time: 1st may 2:45pm

I boarded the bus at aundh and deboarded it at vishal nagar as my trip was cancelled.
The driver asked me to deposit my ticket to him to deboard the bus.
How can he take my ticket if he has not to refund it
Now i have no proof to show my company that i started travelling for the meeting....
Complaint comments  Read comments Complaint category Employees

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi bus on time cancel in vasai depot

 Rajesh Karade on May 1, 2019
Shivshahi ac bus time 9.00 am dated 1/5/2019 on time madhai bus cancel keli ahai pravashani 27 paryant set book kelya ahet kahi pravashi senior citizen ahet tyana tras hou naya mhanun ac bus book kele parantu aain time la bus cancel kele ahai pravashanche khup garmi aslyamule pravashanche khup hal hot ahet mahunun venati ki madhai dusri ac bus arrangements karun bhetave...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — amount got debited but ticket and name was not on the memo

 tushar gangurde on Apr 30, 2019
Dear sir,

Greetings for the season!!!

I wanted you to make notice that, i have booked online ticket from msrtc online booking portal for the shivshahi bus of 13.15pm to make journet to pune from nashik on 29th april at 12.22 pm and have made the payment at the same time.

After amount got deducted successfully, i haven't receive e - ticket on my mail or any confirmation by sms on my phone.

After reaching to the bus station, and asking to the ticket checker, they also didn't get the confirmation for the seat on their memo.

Kindly...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — harsh driving and braking traffic rules

 Amol Danave on Apr 30, 2019
I am travelling from Dhule to Aurangabad on 30/04/2019 in MH20BL1402 at 05:00 Am bus, Experience was extremely horrible, literally feel roller coster drive, drive not follow any traffic rules drives vehicles like just stupid...even in Chalisgoan kannad ghat metal box of conductor was fallen dawn luckily a ladies just shift her seat from conductor to other just before
Request to kindly take disciplinary action on driver or arrange Trainning for him...
Complaint comments  Read comments [1]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi - mumbai central to guhagar - 29.03.2019 21:00 hrs

 Mithilesh Mahadik on Apr 30, 2019
Hi,

I had done booking from Kokan Bhavan to Chiplun for the Shivshahi Bus on 29.03.2019 scheduled to be received at Kokan Bhavan stop at 21.10 hrs. However, the Bus arrived at 01:20 am. The bus was late by 3 hrs & 20 mints. More ever there was no update, support provided from the Mumbai Central ST depo. The only reply which the operator at Mumbai Central depo was giving was the bus is late & there is no contact with the Bus Driver & Conductor.

My Ticket No. 37352192. Traveler Name - Mr. Atmaram Mahadik Age - 68 yrs.

Being a Senior Citizen I had to wait...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi bus early 30 min depart from boarding place

 sachingosavi123 on Apr 29, 2019
Dear sir/ madam

Sub : this is regarding the shivshahi bus reservation.

Name of bus : shirdi to patel.
Reservation : from sinnar to ghatkopar.
Date : 29.04.2019.
Bus type. : shivshahi
Boarding time: 8.30 am at sinnar.
Total person. : 2
Seat no. : 25 & 26.
Bus no. : 0860
Driver no. : 21937
Conductor no. : 71921

We have reached at sinnar bus stand morning 8.08 am, but above time dated bus was already reach sinnar bus stand at morning 8.00 am and then after 5 min bus move from them, bus...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — saoner to shegaon bus stop at adsul phata.

 shekhar nagle on Apr 29, 2019
Hello sir,

I just want to know is the schedule stop at adsul phata for saoner to shegaon. Because the driver and conductor are not taking stop at adsul. If any passenger is wants to take down the due they will stop the bus far away from bus stop, some time it will take stop. However most of the time they will not take stop. Could u please shade some light and advise is there a official bus stop at adsul for this bus... When i have face this incident the bus no was 4681. So the people's will aware about it.

Thanks & regards.
Shekhar nagle....
Complaint comments  Read comments [3]Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi from hyderabad to ambajogai is always late,

 Vidhya Thirumalai Samy on Apr 28, 2019
This is not first time, whenever i m traveling bus is always late.. If bus is late by 30 mins late i won't file complaint against it bcz it is late more than 90 mins.. Because of this public ppl like us affected.
Kindly make sure that buses are running on time like 90 mins in late night.. And bus is also stoping at bus stop for a single persons waiting.....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — senior citizen concession not given by conductor

 Punit Desai on Apr 28, 2019
We have travelled from shirdi to pune via sangamner. we have one senior citizen with us but conductor named KG raut had refused to give concencession as he said this is only for maharatshtra's public who has local residesial proof of maharashtra only.
as we want clarification from MSRTC about concession availment

we can provide all details of ticket if required

Hope the MSRTC will provide juatification on this issue .

waiting for valuable reply...
Complaint comments  Read comments Complaint category Unauthorized charges

Maharashtra State Road Transport Corporation [Msrtc] — worst service and timing of bus

 Kunal_76 on Apr 28, 2019
The timing of the bus was 7.30am but till 7.45am the bus was not there the bus came after 7.50am and still till 8.20am the bus wasn't departed
We we're contacted to the controller and customer care no[protected] they were not friendly at all they were replying arrogantly that wasn't the way of communicating with someone they we're not co operating at all.
Worst service i ever seen by the martc controller......
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — cleanliness, facilities, systematic way, inquiry room

 Rajesh S. Katke on Apr 28, 2019
Dear sir

Shivaji nagar, pune bus stand- no clean, un systematic parking of buses, no proper platform uses, nobody in inquiry room and ticket window at nashik buss PF early morning, later somebody come but not responding properly, no clear announcements.


Shivaji nagar to Latur shivshahi at 5:50 am, bus no 2586- not clean, curtains and seats are dirty, charging points not working. But bus staff is good....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bad experience with shivshahi bus & ticket booking person at swargate bus stand

 Abhijit2989 on Apr 28, 2019
Faced bad experience with shivshahi bus.
I travel from pune to kolhapur on dated 28 april 2019, departures time was 5 am but actually leaves at 5.30am due to the ticket counter person came late & started booking at 5.15 am.

It's completely shows careless & irresponsible nature of the msrtc ticket booking person.

It's better to travel with private bus rather than such bus....
Complaint comments  Read comments Complaint category Public Transportation

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