Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

ID: Amit4496
Bus: New shivaji nagar bus stand Pune to nashik (E Shivai)10.30 am 25/11/2023
Booking Date: 23/11/2023 time: 11.44 am

I was booking ticket for MSRTC E Shivai Bus starting from New Shivaji nagarpune Bus stop till nashik dated 25th november 2023 with Departure time as 10:30 hrs. After filling all the details and making payment via debit card i filled all necessary card details, the amount was deducted from my bank account but the ticket was not booked. I haven't received any ticket in my MSRTC account nor any mail from MSRTC.
Ticket was booked for 1 people costing total amount Rs.525/-.
Kindly initiate the refund in my respective bank account.

We reserved a seat for pune in shriwardhan-beed st. From redbus app. Timing at my place nizampur pin-402120 was 8 am. But st went before time approximately 7 38 am. So my son missed st. It was mistake of driver n conductor. I attached e ticket.

Dear sir/Ma'am,
I was traveling from thane to pune on 20th November at around 8:45 and I bought 2 tickets for which I paid 790 in which 760 was cash and another 30 rupees was gpayed to the collector whose name is Manisha Gund. We thought we lost our ticket but I'm pretty sure we kept the ticket with us and when we checked turns out we had a fake ticket which dated on the 1st of October while I never even travelled during that time. So I would like to file a complaint against Manisha Gund as she was extremely rude and she knew we had made the payment but yet forced us to buy another ticket please look into this. The bus station was thane, vandana bus depot. Thank you. I would've submitted the false ticket picture but she collected that ticket from us.

I booked tickets from Pune to Amravati on the MSRTC Portal for Shivshahi seater, but there was a problem with allocation of seats so I had to cancel them.

When I booked the seats (40, 41, and 3), the system showed different seat numbers initially (1, 42, and 43). This confused me, so I cancelled the tickets within a couple of days.
I booked the Front seats in advance so that I would not have to sit on last remaining seats, but due to wrong display of seat numbers I got last seats.

It's been 17 days since I cancelled, and I still haven't received my refund. This delay is causing me a lot of trouble. I really need my money back soon.

My Cancellation Voucher Number is 49050659. Please, I need your help to sort this out quickly.

Bus was suppose to reach Maitri Park Stop @ 10:46 om but it came 1:30 hours late. After 1hour of journey the tyre got punctured so to fix the puncture 2hours were required at Panvel Station. After crossing the ghat, at Lonavla Stop passengers noticed 2tyres of the bus punctured. At 3:30am, again the bus was taken to remove the puncture. All the passengers were asked to stop at the Lonavla Stop. The bus was supposed to reach our destination stop at 6:11, but we waited at Lonavla Stop past 5hours.
A serious attention is requested to be taken as the valueable time of passengers is hindered as well as the booked tickets are no more valuable. To add on, the conductor also filled the bus with extra passenger than the actual capacity.

I was booking ticket for 2 seats from Ichalkaranji to Mumbai Central. Money deducted but ticket not booked. I logged as guest user as the user registration process has some glitch. So can I get my money back . I did transaction with Google pay

Date 13/11/2023 12.50.21 Shivneri bus M 6780 Mumbai Maitri Park to Pune Station conductor issued compulsorily 515 Re bus ticket to my 87 year old father. He is supposed to charge 10 Re.He cooly says you can file complaint if you want to. My father had aadhar card and Maharashtra Driving Licence as proof of identification. despite this the conductor wrongly issued ticket. please refund 505 Re

My father is a senior citizen 1937 born. At 12 56 pm at Chembur he was wrongly charged 515 rupees from Chembur to Pune. He has an aadhar card and driving license as forms of identification. The conductor at Chembur refused to accept his aadhar card and wrongly charged him 515 rupees instead of 10 rupees.Please refund excess amount 505 charged.

The bus seat is broken! It is totally in recliner position not standing still making it very difficult to sit ! I’m on a 5 hour long journey, how am I supposed to sit when the bus is full and my seat is damaged ! It is so pathetic to see such a basic problem arising and worst part is officials not maintaining buses and solving these basic comfort problems . In a bus aren’t seats the most major part with the prespective to passengers . I’m having terrible back pain as I’m not able to lean on the sit as it’s just going back . How ridiculous it is to pay such hefty amount and still be treated in so unfair ways. Why would anyone prefer buses with such worse condition and the cherry on the top, bus was late, the curtains are damaged, so now in this scorching heat, I’m on the window seat on a damaged sit to which I cannot even lean and relax . How am I supposed to sit like this for more 4 hours ?! So pathetic to see that officials only CARE about money and providing service but doesn’t give a ### about the comfort and basic manintensnce of the buses . Very much disappointed will never travel by Shiv shahi anymore . At once will prefer general bus but not this

I had booked ticket for 2 of Shivshai bus for the journey on 12/11/2023 from Vallabh Naagar to Parbhani. But instead, ordinary bus with bus number MG 20 GC 3512 was provided for the journey. As the fare of Shivshai is higher than that of Ordinary bus, I would like to have my refund for excessive fare. Ticket # 49253643 Trip # PBNL0002082 Date of Journey: 12/11/2023 Bus Type : SHIVSHASHI Boarding Station: Vallabh Nagar
Passenger 1: Nilesh K
Passenger 2: Radhika K

Today I travelled from Solapur to Ausa from bus no MH 06 S 8696 a bus from Nanded depot.
I have a very bad travel experience and as conductor and driver dropped me 2km apart from my destination.

They are telling lies that bus will not go to the bus stand by saying that they dropped me around 2km away and then they went to bus stand with bus without me

Ticket no.[protected]
This ticket was booked on 9th October, 2023 by MSRTC app. After that this ticket was not show in my tickets section in my MSRTC app. I was cancel this ticket because of sudden issue. But because of not showing ticket, I was'nt cancel my ticket.
Please resolve thos issue as soon as possible.

BUS NO. Mh 20 BL 2898
FROM PUNE (12 pm) TO BEED
November 08 11 2023
BUS DEPARTMENT ASTI DEPO

Conductor speak rudly and she told me bus was my home not speak much more and my ticket is 425 i gave 450
And she return only 20 . This is not good reaming money was not gave me
This time suffer is such stupid

Please complaint this conductor and action otherwise I will report on mstrc conductor

MH-20 BL2895
PUNE TO BEED TIMIMG 12 PM

Asti depo

Hello MSRTC Customer Support Team,

I recently tried booking a ticket online from Pune to Chopda for November 9, 2023. I made the booking on November 6, 2023, but my payment was deducted, and I didn't receive a ticket.

Booking Details:
- Transaction ID: [[protected]]
- Journey Date: November 9, 2023
- Route: Pune to Chopda

I'm requesting a refund for the deducted amount since the booking was unsuccessful.

Please let me know how long it will take to process the refund and what steps I need to follow. If you need more information from me, please inform me.

I appreciate your help in resolving this matter promptly.

Thank you.

Sincerely,
Mayur Thakare
[Your Contact Information]

Hi,
My MSRTC userid is: ARD1211
I have booked MSRTC ticket from official MSRTC website.
Bus booking details are as follows:
Borivali to Parali, Beed
Date of Journey : 16/11/2023
Boarding from: Borivali
Alighting to: Ambejogai
Seat number :30

I have completed payment using PayTM QR option:
Transaction Date & Time [protected] Time 07 Nov 2023, 11 36 AM
Transaction Id:[protected]
After payment website directly got redirected to home page instead of showing ticket details. I have not received ticket on mobile number as well as email id. Since ticket was not booked, I booked those seat again by paying again. So please refund the initial payment done by me immediately.
Thank you

Bus conductor ne public la seat Varun uthavale Ani tyanchya odkhichya manasala basivale te pan without ticket

Dear MSRTC Team,

Please see the attached for a copy of my bus reservation ticket. Today, I used your MSRTC app to reserve three seats on a bus from Sangli to Aurangabad Shivshahi. Now I contacted Sangli Depot to inquire, but they said that owing to the Maratha Aandolan, all buses were canceled, so cancel your ticket, which is why I called. Cancel my ticket via your app, however after doing so, I discover that your cancellation fees are 500/- something. If this is not our mistek, why should I pay cancellation fees? Please check and refund my full entire account to my account.

If all of your buses have been canceled, why is there an online bus available on the MSRTC app?

Bus route-Sangali to Cidco chatrpati Sambhaji Nagar
Traval route-Karad to Chatrpati Sambhaji Nagar
Note- MSRTC customer care executive and Sangli bus Depot Controller call recording also available..if you want then I share to u..
Ticket number[protected]
1)Priyanka Jagdale
2)Aaradhya Jagdale
3) Laxman Jadhav
Mobile no [protected]

I reserved ( night journey) a seat in MSRTC bus. While traveling I realised that glass of window is broken so MSRTC had repaired it by applying iron sheet which has very sharp corners, which can make injury to passenger. And the iron sheet is not properly attached, one side of iron sheet is fitted with screw and other side is kept open because of that air from outside is coming into bus with high speed. It is very hard to travel in such conditions.

I did not receive my tickets for online booking on 1st Nov 2023 from MSRTC site. Amount of rs. 1647.26 Rs debited from my SBI Bank Account. Transaction ID '[protected]' Date of Travel 11th Nov 2023. 2 Passengers Seats selected 31, 32. Passenger Names AMOL GHATOL (sr. Citizen). And AARTI MASANE
( lady) .From Cantonment board KhadkiPune to Akola Shivshahi Bus. Please provide refund to my Bank Account.