Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I had booked online ticket for nashik pune shivsahi bus on 16 june 2018. My transaction was successful but i haven't received any e ticket as well as any booking details. When asked at ticket counter they replied your booking was not done. I was with my 5 year old daughter and was under trouble. They told me to book again. E ticket is just helpless. We cannot releive on such transaction.

Ticket number: 33567879
Transaction id : nsbi[protected]
Date of journey : 09/06/18

The st strike was taken without any prior notice. Due to which we did book the tickets but could not board the bus. There has to be a way where one gets his/her money back in such situations.

'https://public.msrtcors.com' is the site on which the bookings were done.
There is no complain portal provided on it.
Hence this complain. The details are mentioned above. Please do the needful.

Regards and thanks.

Every weekend i am travelling to nasik throgh shivshahi but the buses are never on time.. If st wants to retain their travellers, respect timing of customers... We always have to wait min 1 hour for the buses, if st is unable to provide service then tell customers upfront. Today also 1.15 pm bus is late by 2 hour (Just now 11.15 am bus has come)... Please don't fool customers

Dear sir,
Complaint relating mr. H v patil conductor of dahanu bus i have experienced with him most of time conductor never return change sutte paise to customer
Example ticket amount is rs.96 and customer give him rs 100 note he never return rs.4 return it's happened frequently and even he speak with customers ruddly
Take matter seriously

Your. Faithfully
P a gangurde
[protected]

I had took a semi luxury bus to mahabaleshwar and kept my pickup point as dadar. Bus never arrived at my pickup point even after 1.5 hrs. When i called up the mumbai central station, they said that the bus has alrrady left. I dont know where the bus dissappeared in between. This is the second time it is happening to me with msrtc and this would be my last time as i have never experienced such a worst service in my entire life. Details of...

As expected, msrtc customer care is also pathetic as their usual services.

It is very difficult to reach out to any of the help lines or bus depot for any of the queries.

I have been trying to reach shivaji nagar bus stand since long time but the proactive workers don't bother to respond. And toll free line is made to make us listen some useless music...

And still they want hike...!!!

I travelled no. of times from kolhapur to Pune by shivneri. Bus stops at Malabar hotel at Satara. This hotel us very dirty and unhygienic. I asked driver not to stop here but he didn't listen.
The hotel staff was also arrogant. The bus was stopped they for more than 1 hour.
The ticket is attached for bus details. Bus no. 0212 time 15.00
Request to find some safe, hygiene and good hotel for stoppage.

Bus no. Mh14 bt 2113 this leaves from dhule to indore at 12pm as the time shows but its stading in the bus stand of dhule from last 1.30 hrs neither conductor nor driver has come yet. This is really not acceptable all the passengers here are loosing there patience, we all have some work in indore or other places we are wasting our time here. This is totally unprofessional from maharashtra bus service.

Dear sir,

I am adv prakash chavan, facing below problem in phaltan st agar depo

1) driver is not available and he is coming late
2) driver is available and st is not available.
3) st is not traveling on time particularly non stop swarget.
4) as per some of the staff of st, due non availability of electrition person, they are facing problem every day, particularly on monday.
5) sudden cancellation of st without any proper reason.
6) bad condition of bus... Particularly today i travelling from phaltan to swarget by st no mh 07 c 9558 driver s s chavan. Gear problem in the st still he is driving st. But all travellers are in danger to travel in such a bus.

We are facing problem every day. We suggest you kindly start digital punching facility at st depo for regular presence of staff. And kindly remove aforesaid difficulty for safe and timely travel. We hope, you will take serious note for resolution of all above issues.

Thaking you,

Yours faithfully
Adv prakash chavan,
One traveller.

On the login page of msrtc after entering username and password even if the captcha is entered correctly it doesn't get matched.
Kindly look into this complaint with priority and take some immediate action.
Because of this bug we are not able to book any tickets neither we are able to view the maharashtra state govt buses.
Please give high priority to this issue.

Thanks in advance!

On msrtc website written about 4 days aavdel tethe pravas scheme. It states that on last day of your journey if schedule time to reach the destination is before 12 am of last day of 4 days pass. If in case bus late by any reason consumer is not affected to issue ticket.
In my case i was travelling from solapur to wardha by shivshahi bus "pandharpur to nagpur" on[protected] i caught this bus at 9:00 am from solapur and actual time to reach the destination at wardha was 11:15 pm. Due to traffic reason bus reached destination after 12:00am. So that conductor demanding ticket from yavatmal to wardha. As i already said to them on your website clearly written as if in case bus late by any reason consumer is not affected to issue ticket.
But they clearly said to me that we didn't obtain gr about this and i didn't accept what is written on msrtc website this is fake. With conductor night shift employ of yavatmal bus stand sat in helpline counter of yavatmal bus stand.
I made one audio in my phone conversation of me, conductor and helpline counter desk employ of yavatmal.
It's my complaint as well as request to pass the gr terms and conditions about 4 days aavdel tethe pravas scheme
My pass[protected] to[protected].

Hello
This is pravin, i am a regular customer of msrtc i have complaint against the maintenance department if ac shivshahi buses. This is really a appreciated service started by msrtc but now buses are outoff maintenance, like ac blowers not working broken, sheat not properly, broken windows glasses. Lack of maintenance on regular basis. We want this buses in proper position.

Hyana kharach system kashi oparate karavi hyachi aakal 0 ahe tysathi gov ne kathor paul ushalavit ani system jenva he swata sudhartil tenva pagar vadava morning 8 vajlyapasun call kartoy te ata 12.15 paryant customer care la pan only hold tehevt ahet bus evadhi faltu system fakta mstrc chich asu shakte dusrya kontyahi state chi nasel, ani jar contract system chalu jhali terch msrtc sudhrel ase amhhala vattey nahiter kitihi pagar vadhla tari jaise thech rahnar he satya ahe

Dear sir, my self mahesh mahajan, i am the regular customer of msrtc, but it is observed that, we god the worst food as well as rate of that food is costly.
E. G.
1. During pune visit by shivshahi, the hotel which name is indifood, kamat hotel, where the rate of single vadapav is rs. 30/-
2. During mumbai visit by nashik to mumbai central shivshahi, the hotel which name is greenview hotel, where i got the earlier day food, which was very worst quality.

This is for your information & necessary action.

Sir, todat (09/06/18) at 7.00 am i was traveling shivsahi from sangli to pune by bus no mh47y0089. I have purchased the ticket from the counter and they have allotted seat no 8 to me. While putting my luggages on rack, i have missed my ticket. I have searched everywhere but i couldn’t find out it. I have approached the counter to get a duplicate ticket. The concerned officer who has issued the ticket to me, was not ready to hear me and they insisted me to purchase a new ticket even though he knew that just i have purchased the ticket. Sir there is any provision for issuing duplicate ticket?.in railways they used to issue duplicate ticket. At last after some arguments i have purchased a new ticket (Sr#[protected]/06/18), for a single journey, 2 tickets i have purchased. Sir this is a grievance from my side. If any justice you can do to me, then please make an inquiry and refund me the additionally taken amount. Humanity is not died, reflections may spark from some where, sunshine is always an expectation.
Thanking you.
Abhinand sureshkumar thandiakkal
106/b, geetham bungalow,
Ghanshyam nagar, sangli 416416
Mobile # [protected].

I am daily travelling person from atpadi to sangola. On this bus not a single bus departing on time the drivers and conductors are not following bus schedule they are going for the nashta and all. On this day also the bus time is 7.30 instead driver and conductor is not here at 7.50 also. We must have to reach our place at 9.00 but only because of these unresponsible managing and because of drivers and condustors we are getting late every day bye half an hour. I kindly request you please take a action over them.

Mumbai narayangaon st was supposed to come in panvel st depot at 3.15 pm. We are waiting since last one and half hour but there is no bus.. And when asked in depot, their reply was way beyond rude stating that they r not here to give running update.
Pathetic msrtc service.
No value for passengers time.
I condemned the msrtc.
Should learn punctuality.

Date:[protected];time:03:27;, sir and i am travelling from shegaon sangli shivshahi ac bus services that has been started by you.
I want to bring to your kind notice that th busses are too dirty even the seats smell full of dirt.
Behavioir of the driver is not good with the passengers travelling. Not even with the old passesngers travelling.
Plz maintain cleanliness in theses busses.
Or the same situation is happening as of the other busses
Drivers do not drive these buases carefully just jump through the bad roads and try to drive at a high speed.

I booked ticket from official web site of MSRTC as per booking timing bus has to leave at 14:15 clock but bus leaved before it's official timing so i missed bus and when i asked same about concern entity they said timing on official web site is wrong . I couldn't argue more as his tone increased. As per departure time bus was not there . When i came early asked about my bus but they said there is no such bus on my route then i showed them my booking they said bus leaved . So there must be some time table confusion with bus stand and msrtc official web site because of that revenue passgers get suffered .for proof purpose i attached my ticket screen shot
So i want action or refund to my ticket.

Shivshahi bud don't having stop at sinnar depot and also nashik depot reduced ordinary buses for pune. They also removed many of buses from online reservation portal. From sinnar we don't have any bus with online reservation facility before 6 a. M. While from nashik there are plenty of buses from 4a. M.
We faced so many problems while travelling to pune early morning. Buses overloaded at nashik depot only and due to minimum buses for online reservation we wont get vaccant seat. As sinnar is big bustop you must keep pickup and drop service of shivshahi at sinnar depot also.