Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I travelled no. of times from kolhapur to Pune by shivneri. Bus stops at Malabar hotel at Satara. This hotel us very dirty and unhygienic. I asked driver not to stop here but he didn't listen.
The hotel staff was also arrogant. The bus was stopped they for more than 1 hour.
The ticket is attached for bus details. Bus no. 0212 time 15.00
Request to find some safe, hygiene and good hotel for stoppage.

Bus no. Mh14 bt 2113 this leaves from dhule to indore at 12pm as the time shows but its stading in the bus stand of dhule from last 1.30 hrs neither conductor nor driver has come yet. This is really not acceptable all the passengers here are loosing there patience, we all have some work in indore or other places we are wasting our time here. This is totally unprofessional from maharashtra bus service.

Dear sir,

I am adv prakash chavan, facing below problem in phaltan st agar depo

1) driver is not available and he is coming late
2) driver is available and st is not available.
3) st is not traveling on time particularly non stop swarget.
4) as per some of the staff of st, due non availability of electrition person, they are facing problem every day, particularly on monday.
5) sudden cancellation of st without any proper reason.
6) bad condition of bus... Particularly today i travelling from phaltan to swarget by st no mh 07 c 9558 driver s s chavan. Gear problem in the st still he is driving st. But all travellers are in danger to travel in such a bus.

We are facing problem every day. We suggest you kindly start digital punching facility at st depo for regular presence of staff. And kindly remove aforesaid difficulty for safe and timely travel. We hope, you will take serious note for resolution of all above issues.

Thaking you,

Yours faithfully
Adv prakash chavan,
One traveller.

On the login page of msrtc after entering username and password even if the captcha is entered correctly it doesn't get matched.
Kindly look into this complaint with priority and take some immediate action.
Because of this bug we are not able to book any tickets neither we are able to view the maharashtra state govt buses.
Please give high priority to this issue.

Thanks in advance!

On msrtc website written about 4 days aavdel tethe pravas scheme. It states that on last day of your journey if schedule time to reach the destination is before 12 am of last day of 4 days pass. If in case bus late by any reason consumer is not affected to issue ticket.
In my case i was travelling from solapur to wardha by shivshahi bus "pandharpur to nagpur" on[protected] i caught this bus at 9:00 am from solapur and actual time to reach the destination at wardha was 11:15 pm. Due to traffic reason bus reached destination after 12:00am. So that conductor demanding ticket from yavatmal to wardha. As i already said to them on your website clearly written as if in case bus late by any reason consumer is not affected to issue ticket.
But they clearly said to me that we didn't obtain gr about this and i didn't accept what is written on msrtc website this is fake. With conductor night shift employ of yavatmal bus stand sat in helpline counter of yavatmal bus stand.
I made one audio in my phone conversation of me, conductor and helpline counter desk employ of yavatmal.
It's my complaint as well as request to pass the gr terms and conditions about 4 days aavdel tethe pravas scheme
My pass[protected] to[protected].

Hello
This is pravin, i am a regular customer of msrtc i have complaint against the maintenance department if ac shivshahi buses. This is really a appreciated service started by msrtc but now buses are outoff maintenance, like ac blowers not working broken, sheat not properly, broken windows glasses. Lack of maintenance on regular basis. We want this buses in proper position.

Hyana kharach system kashi oparate karavi hyachi aakal 0 ahe tysathi gov ne kathor paul ushalavit ani system jenva he swata sudhartil tenva pagar vadava morning 8 vajlyapasun call kartoy te ata 12.15 paryant customer care la pan only hold tehevt ahet bus evadhi faltu system fakta mstrc chich asu shakte dusrya kontyahi state chi nasel, ani jar contract system chalu jhali terch msrtc sudhrel ase amhhala vattey nahiter kitihi pagar vadhla tari jaise thech rahnar he satya ahe

Dear sir, my self mahesh mahajan, i am the regular customer of msrtc, but it is observed that, we god the worst food as well as rate of that food is costly.
E. G.
1. During pune visit by shivshahi, the hotel which name is indifood, kamat hotel, where the rate of single vadapav is rs. 30/-
2. During mumbai visit by nashik to mumbai central shivshahi, the hotel which name is greenview hotel, where i got the earlier day food, which was very worst quality.

This is for your information & necessary action.

Sir, todat (09/06/18) at 7.00 am i was traveling shivsahi from sangli to pune by bus no mh47y0089. I have purchased the ticket from the counter and they have allotted seat no 8 to me. While putting my luggages on rack, i have missed my ticket. I have searched everywhere but i couldn’t find out it. I have approached the counter to get a duplicate ticket. The concerned officer who has issued the ticket to me, was not ready to hear me and they insisted me to purchase a new ticket even though he knew that just i have purchased the ticket. Sir there is any provision for issuing duplicate ticket?.in railways they used to issue duplicate ticket. At last after some arguments i have purchased a new ticket (Sr#[protected]/06/18), for a single journey, 2 tickets i have purchased. Sir this is a grievance from my side. If any justice you can do to me, then please make an inquiry and refund me the additionally taken amount. Humanity is not died, reflections may spark from some where, sunshine is always an expectation.
Thanking you.
Abhinand sureshkumar thandiakkal
106/b, geetham bungalow,
Ghanshyam nagar, sangli 416416
Mobile # [protected].

I am daily travelling person from atpadi to sangola. On this bus not a single bus departing on time the drivers and conductors are not following bus schedule they are going for the nashta and all. On this day also the bus time is 7.30 instead driver and conductor is not here at 7.50 also. We must have to reach our place at 9.00 but only because of these unresponsible managing and because of drivers and condustors we are getting late every day bye half an hour. I kindly request you please take a action over them.

Mumbai narayangaon st was supposed to come in panvel st depot at 3.15 pm. We are waiting since last one and half hour but there is no bus.. And when asked in depot, their reply was way beyond rude stating that they r not here to give running update.
Pathetic msrtc service.
No value for passengers time.
I condemned the msrtc.
Should learn punctuality.

Date:[protected];time:03:27;, sir and i am travelling from shegaon sangli shivshahi ac bus services that has been started by you.
I want to bring to your kind notice that th busses are too dirty even the seats smell full of dirt.
Behavioir of the driver is not good with the passengers travelling. Not even with the old passesngers travelling.
Plz maintain cleanliness in theses busses.
Or the same situation is happening as of the other busses
Drivers do not drive these buases carefully just jump through the bad roads and try to drive at a high speed.

I booked ticket from official web site of MSRTC as per booking timing bus has to leave at 14:15 clock but bus leaved before it's official timing so i missed bus and when i asked same about concern entity they said timing on official web site is wrong . I couldn't argue more as his tone increased. As per departure time bus was not there . When i came early asked about my bus but they said there is no such bus on my route then i showed them my booking they said bus leaved . So there must be some time table confusion with bus stand and msrtc official web site because of that revenue passgers get suffered .for proof purpose i attached my ticket screen shot
So i want action or refund to my ticket.

Shivshahi bud don't having stop at sinnar depot and also nashik depot reduced ordinary buses for pune. They also removed many of buses from online reservation portal. From sinnar we don't have any bus with online reservation facility before 6 a. M. While from nashik there are plenty of buses from 4a. M.
We faced so many problems while travelling to pune early morning. Buses overloaded at nashik depot only and due to minimum buses for online reservation we wont get vaccant seat. As sinnar is big bustop you must keep pickup and drop service of shivshahi at sinnar depot also.

Ac of pune aurangabad scan ia shivneri of msrtc bus no. 9764 is not working.
Even driver is unable to recognize the fault. It failed just after vehicle passed the pune city.
We request you to please immediately repair it in ahmednagar or arrange alternate bus.
It is very uncomfortable as passengers are unable to open the window of bus.
Please take immediate action

I am citizen of beed, maharashtra. On 27 may 2018 at 12:22 i travelled from beed to ahmednagar, malewadi through beed - pune bus. Bus colour was purple. Bus no:030279. He took 207 inr whick i think is more but when i returned from ahmednagar to beed the then conductor took only 152 inr... I want the correct information about my fare from beed to ahmednagar... Hope u understand

I alongwith with my daughter boarded the msrtc-ac shivneri bus from swargate, pune to gundavali, andheri (East) @ 19:00 hrs. I discussed with the driver of the bus as to where the bus was going deboard in andheri, to which his reply was the bisleri company in andheri. But apparently i alongwith my daughter were deboarded @ hanuman road bus-stop (11:29 p. M). I had asked my husband to wait for us the bisleri company stop after the coversation...

My family is travelling from broivali (Nancy colony) to pune. We were having reservation of 2 seats. Since we had more luggage we opted for reservation. Ticket number[protected].
There was some mechanical problem in bus due to which all the passengers were asked to board other buses as and when available on the same route. My family has to travel from thane to pune without any seat even when we have paid for seats well in advance. Do you expect we to sand for more than 4 hours??? What kind of service is this?

Msrtc is not well organised like neeta travels
I have booked ticket from msrtc and my friends from neeta travels
Neeta has provided them the perfect address from where they will get pickup from but in msrtc they have just mentioned as ghatkoper east
How will i come to from where feel like cancelling my ticket and booking it in neeta travels
I hope they be as systematic as meeta

I am traveling nasik to pune. Ticket is 228 and i gave 300 to conducter. He did not returned 2 rupees immediately, not even informed me that he will return me in some time!
So i asked him to please give me my 2 rs. Back. The answer from him was pathetic. He said "are kay 2 lakh repay rahilet kay, deto na nantar ja bus jaun jagewar."
My age is 37 and i am not look like a school boy!!
I think msrtc conductors must have undergo with the training, how to behave with passengers!!
Anyways i got my 2 rs. Back with rude behavior!
I hope at least after salary increments these guys will stop malfunctioning.
Bus no. Mh 06 - s 8239 date:4 jun 2018 departure time 00:05 (12:05 am)