Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I have been trying to call the borivali bus stop for the past 45 mins and it's either busy or they don't pick up. I have called then exactly 84 times n they haven't picked. I am waiting at the gundavali bus stop for the ac shivneri for the past 1.5 hours. The bus was supposed to arrive at 12pm and it still hasn't arrived.
I am so angry with the services provided. The bus is 1.5hrs late and nobody has picked up the phone at the bus depot inspire of calling 84 times.

Sir i travel two to three times weekly from amravati to paratawada. For pleasant travelling i prefer shiv shahi bus. But shiv shahi bus always avoids intermediate stop passanger. Whereas special conductor is placed on amravati last intermediate stop. On 8.2.18 i request to stop shiv shahi bus mh 06 bw 0291 at girls high school sq at amravati at 11am going to paparatwada. But he didn't stop and went direct. At paratawada depo i did written complaint against it and depo manager assured me for quick disposal of complaint and will give penalty to driver.
Today 1.3.18 i do same request to stop bus no mh 27.. 1633 at girls high school sq. But again he didn't stop.
On one side from media source, shiv shahi are not getting passanger and here ur drivers are not allowing intermediate passanger and driving empty buses. I request u to pls warn such arrogant driver and let bus should stop at intermediate stops. Pls inform me action taken on [protected] or [protected]@gmail.com

Ek dam bakwas system and rules he inke. Are mera date aur timing me confused huva to customer care wale directly bol rahe he paise wapas nahi milenge. Muje 1/2/2018 ki ratki gadi pakdni ki he aur gadika timing 00:15 he to me vahi date select kiya aur date confused me mere 3 seats ke 1326 rupaye ye log directly hahi milenge bol rahe he are ese logonki seva karna bolte ya lutna boltehe
Give me answer admine

I traveled from nandurbar to pune on sunday night 25th feb 2018 by newly started shivshahi bus at 19:20 pm. Although the bus condition was good considering the ac's and internals, but the bus was very slow. It reached upto dhule bus stop at around 23:00 pm (Usually it takes only 2.5 hours to reach to dhule bus stop). And it reached pune at 10:00 am in the morning (Usually it takes 6:00 am in morning to reach pune). So the bus was delayed by approximately 4 hours to reach pune. The passengers were already complaining about the bus slowness. But the driver/conductor were not having any satisfactory answers. Lot of people were service class and had to goto offices on monday morning but could not reach to offices on time due to this issue. I personally missed offices as i reached quite late.

I tried to book shivshahi bus ticket from swargate, pune to kolhapur dated 1st march (Bus arrival time - 6pm)
Transaction got failed due to unknown reasons but money (Bus ticket cost - ₹366) got deduced from my bank account
Transaction time - around 9:30pm, 26th feb
I request to credit money to bank account as soon as possible.
24 hours passed but still money is not received in my bank account

I had booked Bus ticket on 20 Feb 2018. When bus arrives conductor says
your booking is not done. so i was going with other vehicle. Please refund me my Money.
MSRTC RESERVATION WAS WORST.
MSRTC need to close reservation services.
My ticket details is BELOW.
TK NO. 31763973
FROM SWARGATE TO PANDHARPUR (BUS:- CHINCHAAD- PANDHAPUR)

मी,
पिंपळगाव चा एक नागरीक आपणास विनंती पुर्वक अर्ज करतो की, पिंपळगाव शहराची वाढत्या लोकसंखेची व्याप्ती बघत पिंपळगाव बसस्थानाच बस येणे हि गरजेची बाब झाली आहे
परंतु चालक वाहक प्रवांशांची अरेरावी करुन रोडवर ऊतरवुन देतात.
26फेब्रु रोजी एका महिलेने बस स्थानकावर बस घेण्याची विनंती केली असता तिच्या बँगा रोडवर फेकुन तीच्याशी असभ्य वर्तन केले आहे.
या सर्व प्रकारात सटाणा आगार प्रमुख सुध्दा दोषी आहेत त्यांच्या सांगण्यावरुन हा सगळा प्रकार घडलेला आहे

I am travelling to Rajgurunagar to Manchar for daily basis.. I withdrew Three months pass...
But many times while having travel with Asiad bus.. Conductor of the same bus denied to accept the pass & got argued with me in harsh language.. i was requesting him to give me the supplimentory bill for that... But he (conductor) abusing me in the insulting manner.. This is a quite a guilty feeling moment for the comman man..

Take a serious step against this misbehaviour of conductor of bus No. MH 20 BL 3278
Route Name: Belha to Mumbai (Parel)
Date: 26 Feb 2018

I have lost my luggage (black carrybag printed as Jayhind collection, having red diary and dresses) on 25th February 2018. Bus number is M7606 ABEDC0. Conductor name is B. A. Nagarg. I can collect the bag from saswad Depot or swargat Depot...please contact me on [protected]..I have something important documents in it. I have tried calling customer care. But I was too late to them to attend that call...please help me getting my stuff..
Thank...

On 25.2.18 at 6.10 i was standing in line of nonstop bus kolhapur ichalkaranji. The first bus tickets finish,
During second bus some old ladies were coming between the line, when i told to come in line then rather started shouting on me.
The ticket vendor lady was just observing..
Thier is no law and order
The lady ticket vendor has given ticket to that one lady who was breaking the line and approaching for ticket.
This is totally injustice with other passengers
I recommend that such lady ticket vendor or staff who can't control public nuisance at public places shall be immediately terminated.
I'm traveling in mh 07 c 7080
Also she has given around 10 standing tickets in non stop kolhapur to ichalkaranji which is against rules
If no action will be taken then i will approach hon'ble courts for justice
Dr suraj jagwani
Mbbs doms and 2nd year llb law student

Dear sir. Shrivardhan bus depot always delay buses at evening time. They always give us reason "bus not available" bus are in under repair..
This scenario is not done today only. Please look into this matter. It's seriously need to resolve.. Time is more important to us and convenient as well. If not able to give proper service then please change time table so we can find another way to travel.

Thank you,
Sagar...

I have reserved a seat for ahmednagar to pune non stop semi luxury bus. Time for bus to leave was 16:10 from maliwada ahmednagar stop. Now the time is 16:45 and there is no bus officials here have no idea where bus is when it will be at the stop. Please check amd improve the quality how the system works it would be very helpful for people like us who have people like us who have to reach a place on time. Also now they have asked us to seat in bus which has ticket less than rs. 50.00 and there is no refund

I was travelling from aurangabad to pune via shivneri having number 9587. Nearly at 10 am bus haulted at smile stone. After tea n snacks i came out, however bus was departed without any call. Driver neither given horn nor confirmation of passangers was made by the conductor.
This may be confirmed from on duty watchman of smile stone hotel.
For necessary action please.
Ghanashyam thakur
[protected]
[protected]@gmail.com

On 24th february i have done reservation of 2 tickets for 26th february morning, firstly i got a message my money is transacted but ticket is not booked. So that i have do again booking & money is again transacted. My 2 tickets price was 242 rs with all charges but msrtc took 242 rs from my account again. Please it is a kind request to refund my money as soon as possible.

Thanks & regards
Nikhil narendra jadhav
+91-[protected]

I am regular passanger from nasik to sangamner on every friday. There is no bus service available from nasik to sangamner during 9 to 11 pm. During this period two train arrived at nasik road railway station i. E. Panchvati and rajya rani. There is huge crowd waiting for bus to sangamner.
There are 3 shivshahi buses available on the same route but they didn't stooped at sangamner.

Requesting you please add additinal ordinary buses or stop for shivshahi buses for sangamner.
Thanks
Best regards,
Mahesh
[protected]

Respected,
Myself rahool n, i was travelling from nasik towards malegaon, on dated 23 feb 2018 at morning from bus registration no. Mh-20, bl 3154.
But at morning 9:30 am while we reached at pimpalgaon, driver and contractor stoped the bus for buying greaps, and the took somuch time, wile public and me asked them to make early because we were getting late fir work, then the both talk very harsh.

Requested to do the needful

I am mrs. Vijaya raju jadhav, working at pimpalgaon since last four years, i have an advance paid quarterly bus pass, today i was traveling by nandurbar bus,
The lady conductor who behave with me very rudely and told me that for this
Bus, this pass won't work so you have to buy a ticket of rs.40/-i request her
Since last 3/4 year no one told me about it, so you tell me where it's written, but
She keeps on insisting me to take tickets or you get down, it was
Very embarrassing and so loudly she was talking to me, i somehow told her
To take the bus at depo there will get the clarification of this pass, as soon as
I told her this, conductor left his seat and came to threaten me, as we all
Passenger and i was getting late, i took a ticket from her, i asked her
Name and batch no. But she didn't tell me, but from that ticket i got
Her name smt. A t ingale, bus no. Mh-20/aq-6011 bus no 10245 9c7835
At 10;23
Sir, we are working under a good corporation and like me lots of ladies commute
By bus only, the reason is that we feel very safe and comfortable on the bus, but we
Are daily insulted and humiliated by the bus staff only, so i request you to
Look after in this matter and let me know, where we have gone wrong and
About the misbehavior of the bus staff, my cell no [protected]

Respected sir,
I m very frequent customer of our msrtc but i observe from last few days our staff of amravti depo is very much rude and arrogent. I take the pass of shivshahi bus for 4 days in rs 1027 and travelled from nanded to warud and in return journey from amravati to yevtamal at booking counter instruct me to sit at 44 no but same sit allocate to other person that's why m sit less and after that for other bus i waited there 2 hr for other bus. I raised the question about that so give me answer very arrogantly. So please look in this matter and take essential step for better service...

मोशी, पुणे हा अधिकृत बस थांबा असून सुद्धा तिथे एकही बस थांबत नाही. बस मध्ये जागा असूनही पॅसेंजर ने हात दाखवल्यावर चालक आणि वाहक नकारार्थी हात हालवून न थांबता रस्त्याच्या आतल्या बाजूने एकदम स्पीड मध्ये निघून जातात. आणि प्रवाश्यांना एक ते दीड तास वाट बघत उभे राहावे लागते. क्वचितच (नशीब असेल तर) एखादी बस थांबते, ती देखील यामुळे की या बस थांब्या पासून 50 मिटर अंतरावर एक सिग्नल आहे, आणि तो सिग्नल जर लाल असेल तरच बस त्या सिग्नल ला थांबते आणि प्रवाश्यांना पुढे धावत जावून बस पकडावी लागते.
कृपया यामध्ये त्वरित लक्ष घालावे ही नम्र विनंती. धन्यावाद.

My sister mrs kota was travelling from borivali to swargate bus arrival time 6.15 am bus num mh-14 bt 4954 & cunductor no 41761 she had reservation in same 31743716 was nt allowed to search id proof n was removed from the bus in kandavali in road so she got frustated. So kindly tell is it fair to do with alone lady i road. Pls kidly look in this mater.