Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Report dated 18th february 2018 forwarded to zee news
आज दुपारी १.३० वाजतानची सातारा - बोरिवली सेमी लक्य़री बस सातारा डेपोतून पाउण तास उशीरा म्हणजे २.१५ ला सुटली. पुण्यामधे चांदणी चौकाजवळ बसचा टायर पंक्चर झाला. ड्रायव्हरक़डे पंंक्चर काढण्यासाठी स्टेपनी होती पण धक्कादक गोष्ट म्हणजे इतर आवश्यक उपकरणचे उपलब्ध नव्हती, ना आवश्यक स्कील होतं. केवळ प्रवाशांच्या प्रयत्नामुळे रस्त्यालगतच्या पंक्चरवाल्याकडुन विनवणी करून मागितलेल्या उपकरणांच्या सहय्याने व प्रवाशांनमधील काही माहीतगार व्यक्तींचा मदतीने तो टायर सुनारे दीड तासांनंतर बदलून बस मुंबईकडे निघाली. जेमतेम एक्सप्रेस हायवेला लागताच बस इंजीन बिघडल्यामुळे परत बंद पडली. तेव्हा साडे सहा वाजले होते. पाऊण तासाने लक्षात आले की हा बिघाड ड्रायव्हर कंडक्टरांच्याने काही दुरूस्त होऊ शकत नाही. प्रवासी आधीच कंटाळले होते ते जास्त वैतागले. डेपोतून बिघाड दुरूस्त करण्यासाठी माणसे यायला २ ते ३ तास लातील असे सांगून कंडक्टरने मागून येणार्या एस्ट्या थांबवायला सुरवात केली. साधारण १० मधे २ बस थांबत होत्या. असे करत करत सुमारे ८.३० पर्यंत सर्व प्रवाशांची बोरिवली सोडून ठाणे, दादर अशा ठिकाणच्या बसमधे सोय झाली. जी वेळ खरी बोरिवलीस पोहोचण्याची होती. ह्या प्रवाशांना पुढे बोरिवलीस पौहचेपर्यंत मध्यरात्र उजाडली असणार. अपवाद म्हणून काही प्रवाशांना एका बोरिवलीच्या बसमधे आरक्षण असून उभे राहून प्रवास करावा लागला. ह्या सामान, लहान मुले व वरिष्ठ नागरीकांसकट प्रवास करणार्या प्रवाशांच्या भयंकर त्रासदायक अनुभवातून एस्टी प्रशासनाने घेण्यासारखे बरेच धडे आहेत जे त्यानी घ्यावेच पण त्याबरोबरच आपल्या गलथान कारभाराने प्रवाशांना त्याच्या स्वकष्याच्या पैशात दिलेल्या त्रासाचे उत्तर द्यावे.

I booked my tickets for 19/02/2018 of shivshahi at 13.31pm from dasgaon to mahad . I pay 1458 rupees of six seats. I did payment by debit card. but my tickets is not booked. Only payment is done. So please refund my amount.because of network problem it's happened. So please refund my amount. And take care about it's not happened again with costumers. Please do needful.

Bus no mh-o6-s-8103 very bad service very slow running continous beep sound at gear box it start at around 9.15 am and at 1 pm still we are in lonavla, bus is from thane vandana to pune, problem was their in vandana depot itself, then also bus had started from there why?
You are troubling customers. Very bad service
Waiting for your action and reply, plz dont say sorry we want actions.

Bus no mh14 bt4901
Travelling from zaheerabad to sangareddy
Date 16.02.2018
Time 9.30pm
After boarding bus in zaheerabad started moving towards hyderabad, asked to ticket to sangareddy, conductor replied it will not stop in sangareddy, u have to get down, it is repetitive observation by conductors after 9pm they don't allow sadasiivapet, sangareddy passengers to board, if any one boarded, conductor force them to get down, same happend for me, conductor stopped bus asked me get down after travelling of 3kms (Outskirts), driver told no problem u can sit, conductor will issue ticket, then conductor went near driver and convinced him not allow me to board, finally they stop bus for 10min until i get down, i got down from bus in outskirts of zaheerabad at 9.30pm in darkness again walked back to bus stop to catch another bus. I felt it is in acceptable behaviour of conductor
Posting this with belief msrtc. Will look into the issue to avoid this type in convince to pasengers
Contact no [protected]

Respectable maharastra st the bus number MH-14BT - 4112 Ahmedabad to malegav is not stop at vyara junadepo passenger are requested to conducter but he was not reacted and driever are also angery at passenger plz do axion as driever his driving ia very ruf plz tell him the bus driver are very angrey at women's and children plz i request one more time do axion

Hello, I am traveling in shivshahi bus from MSRTC. I was booked my ticket on MSRTC portal. I have booked 12 number window seat but when i am traveling actual seat number 12 is non window and 11 number is window in bus. That happenced 3 times with me. Please correct the seat number on portal or in bus.

Thanks and regards
Jayant Londhe

I already booked my ticket from sangli to shivajinagar of sangli to aurangabad bus (Bus no. Mh11bl9260) and bus departure time from sangli bus stand was 6:15am but when i reach to at 6:08am bus already left the sangli bus stand before its actual departure time. So worst service march is giving to their customer. Then immediately i contacted sangli bus stand control room and they have given me the no. Landlines no. Of next to next bus stand ie. Islampur bus stand where this bus is passing through. Then i immediately called to islampur bus stand and asked to stop bus at that station only. Then i immediately get in into the another bus going to islampur from sangli and i have again paid 70rs fair from sangli to islampur for this bus mh 14 bt 4819 even though i already paid this fair charges for bus from sangli to shivajinagar bus. So i want my 70 rs money refund back from msrtc and msrct should take necessary punitive actions against this conductor and driver that is my wish.
Thanks

Busses are not available in baramati and midc bus stand so busses are late more than 1 hour
This situation i am facing 3rd time consugatively.

Even baramati pune busses quality are not good enough, but msrtc asking more money than quality.
Asiad are not worth too dirty busse.
And not following time.
Kindly take immediately action.
Some time they give reason conductor is not available, some time driver is not available,
Some time bus is not available.
Every time different reson but never bus will run on time.
Atlest long destination busses should run on time.
We have to catch next bus, train or flight accordingly.
Other state buses are very good.

This is main reason why msrtc faces loss

To msrtc,
I have been travelling from jalgaon to nashik frequently but always jalgaon depo gives pathetic buses which are not at all in condition.. Speed of the bus is only 40km/hr.. The journey normally requires 6 hours.. But mh 20 2509 took 8 hours. What a pathetic situation... What we are paying for?? This happens always with jalgaon depo.. I think they intentionally create this havoc...
I reciprocate some reply and action from your side..
Thanks
Akshay sasane
[protected]

This happened with me twice. I had booked shivshahi bus ticket from pune to nasik and pickup was from shivaji nagar. To my surprise i twice received call saying that my bus will not be coming to shivaji nagar and us going to leave from nashik phata in one instance. During second they were giving me asiad inspite of shivshahi reservation. When asked why they said that it is because of my wrong selection of bus stop at destination. No matter what destination i select. Shivshahi needs to take me. They cannot avoid giving services. How can they take 370 and provide 100 rs. Worth service? I hope to see this stopping in order to ignore the reservation under earning extra money as even when we book online we pay for it and don't get it for free. This is a pain for travellers. If you are giving bus service to common man keep it common and simple. Don't make people run from one corner to another. And don't cheat them. This is leading your brand name down. So please. Stop it right now.

Iam a regular traveller who everyday travels from rajgurunagar to pune and viz. Many a time while returning back from shivaji nagar, pune i get s. T. Bus coming from paithan to rajgurunagar, no mh. 07 c. 7283. Driver of that bus drives very roughly, also does not takes the passengers, doesn't stops the bus on proper stop if anyone wants to get down. He speaks arrogantly upon asking anything. The problem is getting serious day by day and is highly intolerant.

मी धुळे आगाराची चाळीसगाव धुळे या बस मध्ये चाळीसगाव (कॉलेज पॉईंट) वरून बस मध्ये बसलो बस मध्ये गर्दी असल्यामुळे मागे सरकण्यास जागा नव्हती तेव्हा वाहक शिवीगाळ करून मागे सरकण्यास सांगत होता.त्यांना शिवीगाळ का करता असे विचारले असता जास्त हुशाऱ्या करू नको नाहीतर तुला इथेच मारेल असे सांगत होता.वरिष्ठांकडे तुमची तक्रार करतो असे सांगितल्यावर तू मला कुठेही घेऊन जा मी तुला दाखवतो असे धमकी देत आहे.

Dear sir,
I am traveling from amravati to nagpur in shivshahi express on 3rd february 2018 at 4:20pm from nagpur. (Bus no. Is mh 09 em 1468) the driver is very arrogant. He stop the bus at hotel in talegao town for 15 minutes, but he didn't drop us at lahoti square in amravati, as all busses are take the stop to drop the passenger at same location. We continuously requested him to stop the bus but he didn't stop and said you can drop the campaign against me.
This is not way to behave with the passenger who travel with your services after spending there money for your services. I am requesting you, please take the note of this to avoid inconvenience to the passengers.
Regards,
Parag chaple
Contact no. [protected]

I had reservstion from nagpur to aurngabad on 4th feb 2018 at 7:45 but bus reported @11;00 so i boarded in the another bus which was going to aurngabad so they refused me and staired me down from the bus.
No positive reply from the bus depo after calling them.
Pathetic beahviour.
Ill never suggest to go in msrtc ro everyone.
Having a reservation still no support from msrtc dept after there mistake.

Lady conductor depot vaijapur m b raut did not gave change back 6rs. Always conductors do not give change back this is there extra income. I asked for differential ticket. But she refused to give. You people should keep in mind we the passengers are coming so your msrtc is running. On that even driver conductors won't talk in proper manner. Teach them basic manners. They simply shout and use abuse language without thinking in front of all passengers they talk like they are the owner without giving respect. Need training a proper and effective training.

Today 3rd feb 18 i am travelling with shivshahi bus sangli to swargate at morning 5.30 am. Bus suppose to depart on time but due to carelessness of driver but departed 22 min late after that driver stopped a bus and start fighting with another bus driver. Finally journey started at 5.57 am

Now driver draining a bus very rash. It is very risky to whom who travelled in this bus.

Also as we know this bus is totally packed due to air conditioning system. For that a. C. Should be on every time. But it's off so feeling saffocation in the bus.

Pls look into this matter.

Regards

Yogesh kulkarni
[protected]

I tried to book my bus tickets twice, but it was unsuccessful, and the money is debited frm my account twice.
1st i did payment using UPI address, money debited but booking unsuccessful, later i did using debit card but same thing happened.

1) first booking
UPI ref no[protected]
Time- 9:57 pm

2) second booking
Reference msg:, Thank you for using your SBI Debit Card 459XX0356 for a purchase worth Rs302.0 on POS MSRTC at MSRTC txn# LT[protected].

Shivneri Stop over at Lonavla on Pune - Mumbai bus.
There are multiple stopover locations and shivneri along with all other MSRTC buses prefer to go to another location, which is shady as well as unhygienic with barely any good option of refreshment.
maybe it’s a management decision to opt for this stopover option, but I would really want to bring it to light to management and everyone else that it’s not to appropriate to the high standards of MSRTC.
Please consider this request and would appreciate a feedback on this.
This would really satisfy all the travelers

Msrtc bus mh40y5998 plying from kopargaon to pune. The driver of this bus was continuosly talking over the mobile phone while driving.

He even applied the brakes in a very bad manner to control the bus while talking over the mobile phone a couple of times. He drove carelessly holding the mobile phone in one hand.

Are these drivers this highly skilled to drive the bus with single hand??

Yogesh patil

We.... Prof. Awatramani. R. N n my wife got into sivneri from mhada.. Mulund to travel to swargate... Pune with booked tickets. We hve not been provided with water. Aaked d driver, he said water is given only at d starting point. Isn't it rediculous?
Hve we not paid for our ticket?
This need to be addressed to immediately. Thanking you.
Expecting fast action.
Prof. Awatramani. R. N.