Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I've been waiting at the bus platform since two hours now, the bus which was scheduled got late by half an hour, the seats were full and very few people got seats. Later i booked a ticket online for the bus scheduled at 18:30 hours. 30 mins have passed since the scheduled time and the bus hasn't arrived yet. The passengers are not properly informed of the reasons why the bus is late. The number of seats in the next scheduled bus is not available, people wait for hours in the queue and in the end get to know that only few seats are available. Later they have to regret waiting for so long as no seats are available. Please kindly look into this matter. Buses are a major source of transportation of the public in these cities. And people would be very thankful if their grievances are solved and they are correctly informed.
Thanking you.

Dear msrtc as you know gov. Is making aadhar card compulsory for every thing but conductors in st bus are not accepting aadhar card for half ticket and many times they behave rudely so its not right way please do needful. We traveled from beed to aurangabad and shown them aadhar card as age proof but he denied and behaive rudely journey took place on 12 oct 2017.
Can you specify the reason for not accepting aadhar card

Mh14-bt-3990.
We demand this bus shikrapur ticket but he behaves wrong with us and give us shirur ticket and force us for give money of pune to shirur ticket. But actually we travel pune to shikrapur and unnecessary pay pune to shirur ticket money. I attach my ticket photo
Please contact me for any more details my mo no [protected].
My name - vikas andhale.

Thanks in advance.

Dear sir/madam,

I came to swargate pune today 11 october 2017 to catch a 5 am bus shivneri to mumbai. The bus never came for that time and the next bus for a different route came late and left half an hour late. This standard of service is not expected being the costliest service provider on the circuit. Please address these issues. Thanks anurag

Dear sir,

I have online reserved my seat on public. Msrtcors.com journey from shivaji nagar, pune to aurangabad with service no. 372125/ semi luxury on date 16/10/2017 at 8:30 am by the name nikita wankhede. The amount of rs.396 is deducted from my account but i have not got any confirmation email or message also there is no e-ticket information is available.

So i kindly request you please confirm my booking else refund my money as soon as possible.

Thank you.

Nikita wankhede

Aurangabad

Rash driving and negligence of driver in busmh 20 d9982. While travelling from kalamboli highway at 4 pm today. Bus was going to thane & before i could get in driver started the bus & luckily i escaped from an accident. He didnt evenbother to check whether passengers all alighted or not& the bus was empty. Please tell them to stop it. It cost our lives

Resp. Sir,

This is to inform to you i had make reservation from our site online on
06/10/2017 from shivajinagar pune to umerga 22.30 night express. And
After payment process done i did not received ticket or any message on my
Mobile no.[protected] but sbi credit card has debited so please reverse my payment.

Thanks,

Deepak vishwanth

Dear sir,

I was traveling from pune to nashik on 08th of october 2017 from semi - luxury bus, timing 4 pm. We reached around 70 kms from pune and all of a sudden it started raining heavily. During this rain there was a constant leakage of water from the top and also from the windows of the bus. Under such circumstances it is very uncomfortable for a customer to peacefully travel and enjoy the journey. It’s a humble request from my side that you pls check the quality of buses in which customers travel and try to improve the quality. Even if you charge a little more and provide a better service we will definitely opt in for our service.
For your better understanding i am sharing you the bus details, so that you can check it’s quality and do the needful.
Bus type - semi - luxury
Bus route - pune to nashik
Bus no - mh 14 bt 5006
I have been a loyal customer of your service from around 4yrs now and i am expecting that you will take an action regarding the issue, waiting for your positive action.
Thank you

I have done online reservation for satara swargate nonstop bus on date 9 oct.2017
Morning 7' o cloc tranasaction is process but i have not getting bus ticket
Refund amount rs.111.33
[protected]@gmail.com
Thank you for using debit card ending 1841 for rs.111.33 in mumbai at msrtc tpsl on[protected]:18:36:31 avl bal: rs.8190.49
Kumarvijay jadhav

I am dhanashri, i had book the tickets of bus from shivaji nagar to buldana at 21:15 pm for journey on 15/10/17. Ticket was book for 2 people named as dhanashri and gitangali. I hv madhe payment of rs 1028 through net banking. And i hv book ticket on 6/10/17 and due to some reason i cancel it on 7/10/17. According to rules by excluding dues i hv to got rs 1006 as refund amount. But till now i don't get the refund of cancel ticket. Please pay attention to this. And help me out off this.

We wr traveling from pune to ahmednagar... After reaching to ahmednagar driver stopped bus at kinetic chowk... My wife got down n he started bus without allowing me n my son to get down us one km away.. After requesing also he was nt stopping by bus.. N used bad words bc mc

Bus no.
At 6 evening from pune to ahmednagar
Bus no. 5987

Dont knw the driver name
Such drivers should b suspended for who dont knw the value of people

If something wud hv happened to my wife then who will b responsible..

It took me 15 min to reach my wife n she was alone standing waiting fr me...

On 07/10/17 at 03:15 pm approx, at satara railway station i requested st bus (Mh20 d1019) to stop. Despite of my frequent requests & despite of total bus was empty conductor/driver didn't stoppped the bus. This bus is for route satara railway station to satara rajwada bus station. Later on i travelled to satara through mahagaon satara bus (Mh12 ef6372).
I had lodged official complaint to satara st bus station. I request you herewith to take this matter seriously & take proper action against the driver & conductor. All this behavior is against your motto "bahujan hitay bahujan sukhay"

Buses between thane and pune always run late atleast 30 — 40 mins. Today the 7.15 bus for thane from swargate left at 8.15. It has now broken down near chandni chowk. The bus num is mh 06 s 8291.
The punctuality of your device is pathetic and hopeless.. The state of you buses is pathetic and hopeless.
Still you charge 500 for shivneri and 230 for hirkani. On way basis do you charge for such incompetent and pathetic service?

Dear authority,
Please find below ticket booked online (Ticket number) on 02-oct-17 for journey dated 04-oct-17 for bus service "shivshahi" for route nashik-pune.
The bus timing was 5.45 am but i was waiting at my boarding point nashik road til 7.30 am still the bus was not arrived.
After having a word with bus authorities from mela stand (Nashik road) they informed that shivshahi bus is not available and will not be...

It is to bring to ur notice that uran bus depo always cancel the last bus of nad from uran bus depo.
We passengers always gets problem and even they dnt declare abt the cancellation of the buses.
Whenever we ask ant the bus v get foolish answer from depo manager and controller.
After 6:30pm bus v have last bus service for nad at 9:15pm and that also they fail to give proper service.
It is a request to take the complaint in grant and take severe action against uran bus depo.
Thanks and regards.

I have cancelled my 2 online journey tickets, as per message on msrtc online reservation system my cancellation voucher number is 29875364 & transaction id isjhmp[protected] and for voucher no29875380 transaction id is jhmp[protected]. Even after around 30 days from ticket cancellation date i didnt received my refund amount of rs.419 for both tickets. Please guide how to go about it.

Pravin salvi
[protected]

I had booked 2 tickets from mumbai to pune. The boarding was at balwadi at 955 pm. Waited for the bus till 1015 pm. Then headed to hinjewadi and finally to the bus stop near indira school. 3 buses crosed us but were full or going to thane. The conductor seated at the bus stop had no clue what rimw the bus will come. He packed his bags and left as his shift was over. The bus station at swar and shivaji nagar had theor phone numbers not reachable. Bombay helpline number did not answer as well. Very poor service. Finally had to take a private car to xome to mumbai. I would like my tickets booked through redbus refunded. My booking id istkaw17622133. Pnr: 30172026/470183/[protected]

I am not regular passenger and i feel i am lucky that i am not. I travel from kodoli to islampur once in a week. This bus didnt catch the highway. It prefes bad roqd. Its ok. But just tell the drivers to drive gently. They are really careless. They don't care about passengers. Please just tell them to drive carefully. Its really bad road. And it makes me bounce so high. That sometimes my head bumps to the rack up at my head. Please take some action. I really appreciate work of msrtc. And i am really greatfull for this great service. Please take action.

Respected sir,
I am a daily passenger of msrtc from malkapur to bodwad and vice versa.
Many times your scheduled bus is getting cancelled and creating problems for the bus passengers who are travelling daily in it. This is getting a serious issue for passengers because it is the last bus from route of bhusawal bodwad malkapur. And next morning there is students who are waiting to arrive bus for reaching school. So its an humble request that you kindly look upon this matter.

मी अनिकेत शशिकांत शेळके आज सकाळी औरंगाबाद वरण पुण्याला सकाळी ५ वाजेच्या २*२ एशीयाड बसने आलो.
येत असताना नगर च्या पुढे गाडी आली असता चहा पाण्याकरता थांबली, मी तीथे फ्रेश झालो. बस पुढे निघाल्यानंतर मला urin आली असता मी ड्रायवर ला बस थांबविण्यासाठी विनंती केली, परंतु त्यांनी बस थांबवण्यास नकार दिला. माझे पोट दुखत असल्यामुळे मी त्यांना विनंती केली होती. मग एका passanger ला उतरविण्यासाठी बस थांबली, मग मी ड्रायवर ला सांगून खाली उतरलो. मी urin करून येईपर्यंत ड्रायवर णे चेंक न करता बस पुढे आणली. आणि मला तिथेच सोडून दिले. मला त्या ड्रायवर चे नाव माहिती नाही. तरी याविषयी तुम्ही त्वरित कारवाई करावी. ही नम्र विनंती.