Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

महोदय,
मी आपल्या अधिकृत वेब साईटवर माझ account create करुन बस तिकीट booking केली. Booking केलेली टिकिट नेरुल फाटा ते खेड अशी होती. नेहमी या मार्गावरून जाणारी प्रत्येक बस ही bridge वरून जाते. त्यामुळे प्रवाशांना खूप त्रास सहन करावा लागतो. जर टिकिट booking केली असेल तरच बस bridge खालून जाते.
दिनांक 14/10/2017 ला मी तिकीट booking केली होती, बस ची बोरीवली वरुण सुटण्याची वेळ 8:45 PM ची होती. मात्र बस bridge खालुन न येता bridge वरून गेली. त्यामुळे मला खूप त्रास सहन करावा लागला. पण तेवढ्यात ठीक 9: 30 PM ची बस आली. नशीबाने आली असावी. कारण bridge खालुन बस जाने हे खूप दुर्मिळ आहे. मी booking केलेली तिकीट खाली देत आहे. या तिकीट वरून पन थोडी समस्या निर्माण केली ते पण 9:30 PM च्या वाहकाच्या गैरसमजीमुळे. महामंडळ मधे असे खुप वाहक असतील की ज्याना अजुन online तिकीट booking चा massage कळत नसेल.
कृपया करून आपण माज्या complent चा विचार करून बस bridge खालुन नेहमी जान्यात यावी ही विनंती।।
तिकीट copy :::
Tk.No.30335570;BHARAT MAHADI K;BORIVALI NAN-KHED;14/10/17;NS;20:45;NERUL FATA-KHEDat22:06;Id-;F:1+H:0+C:0=T:1;S:44;Rs285+ConChg

Respected sir/madam,
I was travelling from dadar to swargate. I was in need of charging port as my mobile battery was very low and i find that charging port was not working instead of having too many ports. I told driver about this, he replied that i had switch on button now you have to look after this it's not my problem. Every one was facing this problem. Details of ticket and bus no attached in photo.
Bus no:9503
Route:dadar to swargate
Time:16.30
As we are paying we should get this basic need. Bus company scania, as this bus should have this type of facilities.

Our bus is shivshahi which is to be departed from pune to nagpur on 16/10/2017 at 6:00pm from shivajinagar bus stand and as they said it is to be reach nagpur by 6am but shtill we can consider as the bus depart 2hrs late from shivajinagar bus stand due to technical issue, but that time we consider it that we will reach by 9-10am tomorrow but as of now its 9:30am and we reach akola the bus driver is that unprofessional he is not able to manage the speed and proper driving all the passangers are head up of it

Dear msrtc,
Today i was trying to book the tickets from pune to hyderabad. While doing the transction from my axis bank account money transfered from my account but i didnt get any message from the msrtc regarding the ticket. And money is showing in the msrtc site. I am requesting you to please let me know how you are going to take care about the action.

Dear sir, i cancelled my online journey ticket, as per message on msrtc online reservation system my cancellation voucher number is 30345018. Even after around 1days from ticket cancellation date i didnt received my refund amount. As per message of msrtc i should receive my amount within 7 days after cancellation, please guide me to recive my ticket cancellation amount. Thank you. Deepali babar [protected] [protected]@gmail.com

My name is kunal ashtekar from kolhapur i had booked a ticket through red bus from pune to kolhapur on 10am at katraj boarding point i tried to stop the bus at katraj but driver didnt stop and i had loss of 437 with ticket number 30368552 that too of shivshahi bus i had already complaint this in pune swarget bus stand and i dont hope they look into this issue please look into this issue as 437 is not a small amount and you need to refund this amount hope you do the needful or else i need to take this issue to consumer court...
I have attached my ticket

Yesterday on 14 october at 1pm, i have booked ticket reservation online from msrtc site from pune swargate to ashta for 3:00pm bus. Rs 356 were deducted from my account but i had not received any sms or email regarding confirmation of ticket reservation. So i booked ticket by standing in a que. So i request msrtc to refund my money on earliest basis or l will go against you legally.

Dear sir
I am going to karmala to pune by bus no mh 14 bt 0945 on 15/10/2017
And this hus stop to the near bhigvan hotel parijat and this hotel not provided breakfast in 30 rupees so why the bus stay to this hotel and why money waste extra from passenger
Sir please take action on this and bus stop for breakfast only on this hotel which provide breakfast and tea at 30 rupees
I hope your dept take action on this complaint
Thank u

Dear sir, i cancelled my online journey ticket, as per message on msrtc online reservation system my cancellation voucher number is 30257145. Even after around 3 days from ticket cancellation date i didnt received my refund amount. As per message of msrtc i should receive my amount within 3 days after cancellation, please guide me to recive my ticket cancellation amount. Thank you.
Chakradhar dangre. [protected]
[protected]@gmail.com

My name is somaj bhatale from kolhapur i had booked a ticket from pune to kolhapur on 3 pm at katraj boarding point we tried to stop the bus at katraj but driver didnt stop and i had loss of 874 with ticket number 30254146 that too of shivshahi bus i had already complaint this in pune swarget bus stand and i dont hope they look into this issue please look into this issue as 874 is not a small amount and you need to refund this amount hope you do the needful or else i need to take this issue to consumer court

Hi sir/madam,

This is lalit pathak. I booked ticket from pune to buldhana on date 13/10/17 (Ticket no:[protected] my onboarding is shivajinagar because, in online booking u can't see shirur to buldhana msrtc bus service. So i used shivaji nagar as onboarding and my actual onboarding is shirur. I was waited till 3am almost 6 hr in night for bus in shirur bus station but bus didn't arrived.
There is no entry of bus number in shirur bus station. Bus no was 4168.

Please investigate this issue
Please let me know i[censored] need more information from my side

Yours sincerely
Lalit

The 4.45pm shivneri bus from pune to mumbai dadar east on friday 13th october 2017 arrived at bremen chowk at 18.15pm and then went off towards bangalore till it could find a u-turn near satara. It came to wakad at 20.19 pm.
My husband is a senior citizen on this bus and it is to be seen when it reaches dadar. Tried several msrtc numbers to get an update and only heard nice music for sometime...
What could be the problem? Passengers in bus told him chalta hai its a everyday thing!

I've been waiting at the bus platform since two hours now, the bus which was scheduled got late by half an hour, the seats were full and very few people got seats. Later i booked a ticket online for the bus scheduled at 18:30 hours. 30 mins have passed since the scheduled time and the bus hasn't arrived yet. The passengers are not properly informed of the reasons why the bus is late. The number of seats in the next scheduled bus is not available, people wait for hours in the queue and in the end get to know that only few seats are available. Later they have to regret waiting for so long as no seats are available. Please kindly look into this matter. Buses are a major source of transportation of the public in these cities. And people would be very thankful if their grievances are solved and they are correctly informed.
Thanking you.

Dear msrtc as you know gov. Is making aadhar card compulsory for every thing but conductors in st bus are not accepting aadhar card for half ticket and many times they behave rudely so its not right way please do needful. We traveled from beed to aurangabad and shown them aadhar card as age proof but he denied and behaive rudely journey took place on 12 oct 2017.
Can you specify the reason for not accepting aadhar card

Mh14-bt-3990.
We demand this bus shikrapur ticket but he behaves wrong with us and give us shirur ticket and force us for give money of pune to shirur ticket. But actually we travel pune to shikrapur and unnecessary pay pune to shirur ticket money. I attach my ticket photo
Please contact me for any more details my mo no [protected].
My name - vikas andhale.

Thanks in advance.

Dear sir/madam,

I came to swargate pune today 11 october 2017 to catch a 5 am bus shivneri to mumbai. The bus never came for that time and the next bus for a different route came late and left half an hour late. This standard of service is not expected being the costliest service provider on the circuit. Please address these issues. Thanks anurag

Dear sir,

I have online reserved my seat on public. Msrtcors.com journey from shivaji nagar, pune to aurangabad with service no. 372125/ semi luxury on date 16/10/2017 at 8:30 am by the name nikita wankhede. The amount of rs.396 is deducted from my account but i have not got any confirmation email or message also there is no e-ticket information is available.

So i kindly request you please confirm my booking else refund my money as soon as possible.

Thank you.

Nikita wankhede

Aurangabad

Rash driving and negligence of driver in busmh 20 d9982. While travelling from kalamboli highway at 4 pm today. Bus was going to thane & before i could get in driver started the bus & luckily i escaped from an accident. He didnt evenbother to check whether passengers all alighted or not& the bus was empty. Please tell them to stop it. It cost our lives

Resp. Sir,

This is to inform to you i had make reservation from our site online on
06/10/2017 from shivajinagar pune to umerga 22.30 night express. And
After payment process done i did not received ticket or any message on my
Mobile no.[protected] but sbi credit card has debited so please reverse my payment.

Thanks,

Deepak vishwanth

Dear sir,

I was traveling from pune to nashik on 08th of october 2017 from semi - luxury bus, timing 4 pm. We reached around 70 kms from pune and all of a sudden it started raining heavily. During this rain there was a constant leakage of water from the top and also from the windows of the bus. Under such circumstances it is very uncomfortable for a customer to peacefully travel and enjoy the journey. It’s a humble request from my side that you pls check the quality of buses in which customers travel and try to improve the quality. Even if you charge a little more and provide a better service we will definitely opt in for our service.
For your better understanding i am sharing you the bus details, so that you can check it’s quality and do the needful.
Bus type - semi - luxury
Bus route - pune to nashik
Bus no - mh 14 bt 5006
I have been a loyal customer of your service from around 4yrs now and i am expecting that you will take an action regarding the issue, waiting for your positive action.
Thank you