Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Dear sir/madam,

I have book 1 ticket online journey from shivaji nagar pune to latur. Date of journey: 29/09/2017 23:15. (Semi luxury) pay amount rs.485.26 payment online. Atom transaction successfully done.

But does not generate ticket or any message or mail related to ticket confirmation.

Please check my ticket book or not and update before 12:00pm or refund the amount in bank.

Bus frequency to warje malewadi from aundh gaon in pune is very low. One bus comes after half an hour and that too is highly overcrowded that we can't keep our feet in it. We have to always skip that bus and wait for next bus hoping that it will have some space and that too comes after half an hour. We have to wait on bus stop for more than an hour to reach senapati bapat road everyday. Could you please increase frequency of bus to warje malewadi atleast during office hours. This is very urgent as 100s of people are facing this everyday.

मा.आगरव्यवस्थापक,
वाई

आम्ही ७ जण वेळे स्टॉप वर उभे असताना वाई स्वारगेट लोकल आपल्या आगाराची बस उजव्या बाजूने निघून गेली, , हे रोजचे चालू आहे .नोकरी पास चा फायदा काय आम्हाला मग, , फक्त वाई स्वारगेट बस ला स्टॉप आहे त, , १० आणि १०, 30 ची बस पण रद्द केली जाते .आणि ज्या येतात त्या थांबत नाहीत,
वेळ -८, 30
बस क्र-MH14BT 3675. (वाई आगर)
आपण योग्य ती कारवाई करावी हि विनंती

I'm traveling so many time kolhapur to pune yesterday we travel with shivsahi bus, driver stop 1 hotel name share a panjab this hotel belong with hotel raigad inn this surve bad & unhygienic food changing heavy cost, msrtc chang this location. 3time i'm fighting for same iuess
Msrtc pls surch new hotel and maintain quality giving cust. Care nu. Tnx

Dear team,
The conductor and driver of st maharashtra are assuming himself as a landlord fully owner of at as they didn't talk with passenger with a politely as well as the do not return the chiller money to the customer. Also if someone who is too needy in urgent situation they didn't understand any of passenger. Today i ask to conductor at jam for while the bus was going to morbhawan nagpur i asked him about a local stoppage a village then he directly said me get down from bus that was unexpected for me at that time coz most of the time ignore but today i was suffering tired and weak but he said me numberless words then argue with then anyone can do this also i told him is this your father bus he was also arguing and tried to fight with me and due to this i also said him madarchod... As he also was saying something before my offwods. Also then he throws me from bus so that i used that words. At that time i suddenly pelt a stone but missed. Also bcoz of he o used mom s abuse word so that and he aslo slapped me and driver also came out a force to sorry me i excuses but he tied my collar and telling me about fir i was in hurry bcoz of company works. So as per manager of jam depo i said sorry and gave written sorry letter but that time also conductor using abused language and nobody noticed or telling him. So i urge please give training to your staff about manners. I will definitely tell u private bus staff is better than st bus they knew passenger value. I will never travel by bus in my life and i will slap him when i will get a chance i was alone so that they hold other wise i will tell him.

I have booked ticket for the ac shivneri bus for 26/09/2017 from borivali to swargate.
Rs. 530.68 debited from my account but ticket is not booked
I have to book it n pay for it again.
I tried to call customer care number atleast 20 times but it is continuously busy n no one is answering the toll free number.
Kindly refund the money to my account.

Dear billdesk & msrtc,
Today afternoon i did online booking of ac shivneri bus from vanaj (Pune) to majas agar (Mumbai).
Seat number booked no.10 for 25th sept 2017, 3.40pm pick up from vanaj (Pune).
I have paid rs 530.68/- via my bank bill desk gateway.
Transaction number is sb498800.
Biil desk gateway : bil/[protected]/mumbai trip/msrtc_jici56837.
Till now, i have not received ticket details and website still shows seat no 10 is available.
Either can you send me ticket or send my money back please?

Regards,
C v kulkarni

Dear sir,
I gaurav vaidya booked 2 tickets online from msrtc website to travel from swargate pune to miraj on 24/09/2017 at 12.15 pm for seat no. 15 and 16. After booking amount of rs.723 got deducted from my bank account but i didnt receive any confirmation regarding ticket issue (Via e-mail/sms).
Kindly reimburse the amount. Mob-[protected]
Gaurav vaidya

Respected sir,
Mi hi compliant aamhi daily updown karnarya student kadun karat aahe.aamhi sagle yawal college madhe student asun aamhi daily up down karto.amhji jya bus madhun daily updown karto ti bus sadhya khup critical condition madhe aahe. Mence tya bus chya windo che glass chalu bus madhe padun jatat.and joints che pan sagle points break zale aahet.aamhi aadhi pn aagar pramukh kade compliant keli hoti.but kahi result nai aala.mhanun aaplyala compliant keli.tri aapan aamchya compliant chi enquiry karavi.mi sobat bus cha tutlelya windo cha pic pathvat aahe.

Your faithfully
Gaurav B Patil

I am booking a ticket of kolhapur to (Hinjawadi it park) pune semi luxury (Time 5:45 am) bus ticket no 2 (G)
Travel date-03/10/2017 & booking date-19/09/2017.
I have allocate this ticket & make payment by axis atm cum debit card payment is done with atom. And its transaction reference no.38727711 and also i provided merchant transaction reference no. [protected] but my ticket is not generate & also not sent on my mail id & my msrtc acount (Manishzope). After that i am check same ticket avaibalality the ticket is available. So please refund my ticket amount 381.35.
Asmita bhagvankar.

During dhule to chalisgaon we are observed very bad conditions it means never clean last to much year
And also we traveling today indore to shirpur bus produce to much sound and passengers not bear to sound

This is very bad condition and no busy proper work about cleaning and services
Kindly take proper action other wise we will goes in consumer city

Thanks
Bhagawa sonawane
[protected]

I travel from bus from bhiwandi bus depo to thane & Mumbai since 4years.I hav not seen any improvemnt in bhiwandi bus & even zero improvemnt in bhiwandi public.Travelling through Bus became such a bad experience now a days.There is no Queues for bus, No seats reserved for ladies n older person even though it would be written for "jayeshth nagrik "for "mahila"...but den too no seats were provided by conductors which are already reserved for ladies n older person. Bus Conductors give suggestion to passengers to sit in Drivers cabin where some sort of box is made n gear is attached but conductors did not managed d passengers to get their proper seat!!Please I request managemnt of bus to look forward this issue & even I request Bhiwandi public please show some humanity and follow d rules regarding bus so dat v can travel happily!!

I was waiting 8:00am to 9:00am on bus stand phalat no 6 but the bus was not came on the phalat (Bus no 9528 phaltan to pusegaon and bus time was 8:30am) and leave the passengers, i do inquiry with depot master they said that bus was leaved. I complained to depot manager but he talk arrogantly and not given valid reason and ask me to leave, it is happening frquently and passengers getting suffered, due to worst managment. We are supporting msrtc but the department won't support public.

Dear sir,
I am traveling via msrtc bus today 15.9.17 and msrtc bus stop in hotel @7.45 in hotel akash (Msrtc authorised food stop) near dmart satara i take topikana mixed fruit juice mrp is 20 rs but sells person take a 5 rs extra for reason of cooling charges. I found that hotel akash take a extra charges more than mrp on ice cream flavoured milk cold drink chips and packaging materials so i request to you please take a strict action in this case

Today while going to my office I met with an accident at the junction of Holycros convent school. The MSRTC driver was driving carelessly without noticing the small vehicles and motorbikes. I stood for a moment so that ai can get a way to cross the lane. When I got the chance I moved along but at the same the bus driver recklessly moved his vehicle without noticing me . Although I was bocked down at the front wheel of the bus but even then he applied brakes lately. However I have taken a photo of his batch bcos lots of crowd has been gathered and they helped me in lifting my bike and myself. Plz record my complaint against the reckless driver and also I am requesting the authority to build speed breakers for a safety reason . Bcos the school is in the vicinity.
Tnks & rgds.

This is dinesh t biradar
It is very unfortunate to feel unsafe in the st bus due to rash driving from the driver while coming from the bangla to hyderabad (Bus no. Mh 14 bt 4987 sholapur to hyderabadstation date 14th sep 2017 time 6:30 from islampur). Me and my wife had sat on the last seats of the bus, we feel many times careless drive from driver
My wife has sufferred stomach pain due to careless driving, even when enter in the pune city same pace and rash were there, bus jump as high, we could not tolarate, severe pain has been started, from last 2 days she is still feeling pain. I hope pain would be stop as early as possible, if it is continues, i would take next steps

We are not expecting anything from msrtc, we just want to highlight unsafe as we feel about st bus.
Same thing should not happen with others

Respected sir/ madam,

I am mhesh ghatage. Yesterday i was make my reservation from pune to sangli.
Reservation not done but my amount was deducted thats why i was calling to your given number on your official number i. E.[protected].
From yesterday i am calling on this number but still didn't received my call.
This number either engage or either not receive any one, so please kindly take action on that. If you didnt give me any feedback about it i will go to your top management.

Thanks and regards,
Mahesh r. Ghatage.

Dear sir, greetings of the season. I was travelling on 11.09.2017 on your bus no. Mh 20 bl 1116 of aurangabad - i depot, plying from shirdi to aurangabad. The conductor was seemingly mrs. U b rathod and the driver's name is unavailable. The bus was over crowded, may be with about 30+ standees over and above 46 seats. I hope only 11 standees are permitted. Naturally few passengers occupied the driver cabin too. I have noticed that one person in khaki pull over and military pants leaned over the seat of the driver and having heated discussion all through the travel. The life and safety of about a hundred passengers were in his hands and at risk throughout the journey. As i noticed it for long, i brought it in to the attention of the conductor and requested to correct the driver. She cautioned the driver but for no avail. This type of practices of negligent & rash driving playing with the life of hundreds of passengers is to be controlled and proper explanation is to be sought from the errant driver & conductor.
The general condition of the said bus is very poor. I don't know whether the bus has met with some accident or so. The total body of the bus was shaking with rattling sound especially the middle section on both sides. So please see to that the condition of the bus is properly checked to avoid any splitting or rippling off of the bus en route running.

As per subject, your asiyad bus is taking unnecessarily highest fair ¬ providing any service like speed, minimum stoppage, wifi, time etc. So i hv to ask for what/which service you are taking the higher fair. Or is it only for cushion seats? If you are not able to give service don't take extra fair. You are doing chit with your customer. So in this way you are pushing them to take another mode of conveyance...

Dear Sir/madam,

Ref : Transaction ID no .: JHMP[protected]

I herewith attached ST reservation online booked ticket with ST no. MH - 20 Bl 3725 dated on 03/09/2017

I booked the reservation ticket through onlne last month seat no. 43 and 44,

date of Journey was 03/09/2017, and time was 3.30 from Shrivardhan depot, its cames late on 5.30 pm. at Borli depot.

Situation and Improper Management of ST bus controller was that :

Bus seat is available up to seat no. 42. (my reserved seat no. 43 & 44 not available in Bus)

Me and my wife and my child was not found any our reserved seat, we contact at Borli depot controller, but they could not help us, finally i loses my seat due to improper management of ST Depot at Shrivardhan from controller.

And its travelling up to mumbai from Borli, around required 6-7 hrs., not possible to travelled with standing with family.

please refund the same of reservation amt. due to unavailability of reserved seat and credited to my account.

my email id for your reference : [protected]@gmail.com

Please look in to this matter and do needful resolution.

Regards,

Chandrakant