Maharashtra State Road Transport Corporation [Msrtc] — bad experience with shivshahi bus

Address:

Ahmednagar, Ahmednagar, Maharashtra, 414003

Bad experience with shivshahi
I traveled on date (16th apr. 2019) from ahmednager to nanded by shivshahi bus. Departure from ahmednagr was at 23.59 pm.
But bus is arrived at 03.00 am, between waiting period no any track to find out the bus is coming at boarding place or not asked to
Bus controller, even he don't know the track of bus, he answered only bus stuck up in pune traffic. We left all hope to pick the bus that time bus arrived at bus stand around 3 hrs late, there after horrible things was that sending bus was seating bus & we ticket booked for sleeper.
Driver said that bus replaced at shivajinagar bus depot because of non availability of sleeper coaches. We talked about refund he said that you claim to your refund with your booking partner.in that case how to claim through redbus.in because we don't know any addressing system for claim. That time we carried a soft copy of ticket during journey, if printout available with us we would write it to bus controllers for said deviance even i am not took any photograph for further case evidences, reached destiny point around six hour late, bus took all stops & collect full of standing passengers in reservation bus. We were filling as a ordinary bus, redbus taken luxuries sleeper bus fare.