Maharashtra State Road Transport Corporation [MSRTC] — Complaint Regarding Failed UPI Transaction and Request for Refund MSRTC Ticket

Address: Gat no 100 vishram Nagar jalgaon

I am writing to lodge an official complaint regarding a failed UPI transaction while booking a bus ticket through MSRTC on 28th April 2025 from Chhatrapati Sambhaji Nagar (Aurangabad) to Jalgaon.

Here are the details of the issue:

Travel Date: 28th April 2025

Amount Paid: ₹424

UPI Transaction Reference No.:[protected]

Paid To UPI ID: shri.066.[protected]@mairtel

Payment Status: Successful (as per my UPI confirmation)

Issue: The payment was deducted from my account, but the conductor's system did not receive confirmation due to a server error.

Action Taken: I paid the same amount in cash and received a physical ticket.

Proof Available:

1. Screenshot o[censored]PI successful transaction

2. Cash receipt/ticket issued by conductor

It has been over 24 hours since the incident, and I have yet to receive any refund or update regarding my initial payment. I respectfully request MSRTC to look into the matter and initiate a refund of ₹424 to my original payment method.

Please take necessary action and confirm the status of my complaint at the earliest.