Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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206

Customer satisfaction rating
1%
Complaints
1630
Pending
0
Resolved
13
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (342)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — shivneri bus left before time

 Dominic DCosta on Jun 7, 2019
Hello,
I booked an online ticket for a Shivneri bus to Thane for 1430 hrs on June 1. I reached Swargate at 1420 and showed my booking to the lady who sits at the ticket desk and was surprised to know that the bus had already left. I told her it had not been 1430 yet so she said the bus was full and we let it go. She told me very curtly to tell the other guy at the information desk what had happened. When I spoke to him there was absolutely no empathy with regard to what happened. He told me very rudely that the bus waited for a long time before it left and asked me why I didn't sit when...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus conductor and driver not agree for mouda stop in nagpur to deori bus number mh40 y5893

 Rajesh Hadge on Jun 7, 2019
Dear Sir,
I am daily up and down from Nagpur to Mouda, today as on 7-6-19, bus conductor and Driver not agree to go bus at Mouda, bus number MH40Y5893 at 715 am at jagnade Square, Nagpur
Each red bus go at Mouda, but so many Driver and conductor deniy for Mouda stop. Evening Time we are facing many problems for Nagpur bus from Mouda,
Pls look into the matter and take the action.

Thanks
Rajesh Hadge...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — regarding arrogant conductor.

 Akshay Borude on Jun 7, 2019
Bus थांबवली तेव्हा जागा आहे असे बोलून आत बोलावले जागा नवती ते पाहून आम्ही गेलो तर उत्रू दिले नाही ओरडले आणि आम्हाला पूर्ण प्रवास उभा राहून करायला लावून त्यांनी खूप बडबड केली खुप्प काही पण बोल ल ले बस thambvila लावली तर आत्ता थांबणार नाही बोलले...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — no reserved seats available in st, bad behavior of conductor

 Paresh M. Khadas on Jun 7, 2019
I reserved & it's confirmed 4 seats of thane चिपळूण ST (MH-07 C-7199) from rabale police station to महाड. Ticket no. 38139881 on dated 07.06.2019. they sent bus was 40 seaters only ...and reserved seat was 43, 44 which was not available in bus. When I asked conducter about this issue . He said I don't know .. give complaint. After half hour he make arrangements for of two seats at end seat...33 and 34...we lot suffered on last seat. .like pain injuries... Can u tell me who is the responsible for this...why conducter was not aware about reservation seats??? How they sent such...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus is taking much more time to reach at osmanabad from cidco aurangabad bus stand

 Jyoti Kawale on Jun 6, 2019
The board on bus is Aurangabad-Beed-Osmanabad, but bus is covering every stop on the route.
All high way work is nearly completed and no traffic also here.
My little kid is waiting at home and bus is taking near about six and half hour instead of 4 to 5 hours. Right now we have passed Indapur (Washi) Dist Osmanabad.
They have not mentioned the bus stops on the name board .
Look into the matter at an earliest...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bad condition bus provided for long route

 Mak Oak on Jun 5, 2019
1) shivshahi for urban use for a long walk
2) bad bus condition (Speed, non-fluctuating, air-conditioned machinery not working)
3) carrier's not the root of the driver. (This was the first time it came to the root)
4) inability to change the car, all depot (Borivali, mangaon, mahad, poladpur).
5) no safe locker system. Lockless lockers (Fear of stolen goods)
6) due to a bad bus, official time to reaching ratnagiri in the morning reached ratnagiri after 2 pm.
7) senior officials were seen avoiding their responsibilities (Borivali, mangaon, mahad, poladpur)...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — no maintenance of newly launch shivshahi bus...

 Umesh9315 on Jun 4, 2019
I am Umesh n I frequently travel to chiplun from pune.. Atleast once in a month i hve to take 2 way trip to my native place n i prefer to travel in Shivshai but last few.months i am noticing that buses are not in proper condition. Sometimes a/c problem, lights problem, no cleaniness, buses are not washed properly before every trip. Todat i am travelling back to pune n i noticed that window next to my seat was broken n can fall any time or shattered in secs... I complained abt this to conductor but he just not worried abt anything, he asked me to change the seat but wat if that window falls down...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maharashtra State Road Transport Corporation [Msrtc] — msrtc st parivartan night express ceased

 Neha Matani on Jun 3, 2019
Booked two seats via redbus app for 2 june 10.30pm st bus parivartan night express.

On journey mh 14 bt 2494 (Chiplun to pune) ceased in the middle of the night at 3.30 am near panchwad area.

Despite several calls made by the driver and the conductor to st bus depo, no replacement bus was provided.
Infact the wai depot manager not ready to pick up the calls....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — complaint about late from starting point.

 Ketakee on Jun 2, 2019
I am regular travellers of msrtc at different places. New ac buses known as shivshahi started all over different areas to provide good facility but sorry to see the time management for the same. The bus never start at given time from starting point. It is always made late unnecessary though the ac shivshahi bus is present in depot. I have observed this in many time. The conductors and drivers are not responsive or they dont even bother to respond the passengers....
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — driver and controller

 Nikhil Boralkar on Jun 2, 2019
We booked reservation ticket from pune to mahabaleshwar, ticket number 38061634 and trip number pnes0119294, bus type : shivshahi, approx boarding time : 6.23am, boarding point : katraj stand, total 4 seats. Current time 7.34 am, still bus
Is not reached to katraj stand. When we called to shivaji stand at 7.00 am the controller told me bus is already moved from shivaji nagar pune stand, then i called to pune bus stand [protected] there is lady controller behavior not good, she discussed very rudly on called and every time she cut the called without giving all details, then i again called...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — stops mentioned on board are not considered

 Chaitanya Ghannasham Kulkarni on Jun 1, 2019
Today only i went to shivajinagar bus station to see-off my mom. As she was leaving for malegaon.. There was one bus with board which said pune to pachora via some stations including malegaon and chalisgaon.. But when i ask just for confirmation regarding the same that will that bus go to malegaon and by how much time it will reach that station.. The bus conductor declined that it will not go to malegaon, on asking him but the board mentions of stop being there. He replied that it is on our basis not on board.. I guess the bus number was mh-12 bl 3436.. If this is the case, why the hell you'll mentioned...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus not stopping at bhosari stop

 Akshay4477 on May 30, 2019
Hello sir/man,

I am very thankful to the msrtc for selfless service. But it's been not as expected.
While traveling for home at evening nasik buses not stopped it's happening frequently with passengers as well i have faced problem today and in last few times.

Sorry to say if it's like ways happen for the next few years it will going to be difficult for msrtc to servive as customer are moving to private vehicles.

But it's hard for poor people who have expectations from msrtc.

Plz have a satisfactory service for passengers.
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — seat not available and standing in shivshahi bus

 Vishal Nalavade on May 30, 2019
We are traveling from kolhapur to swarget by shivshahi bus of bus no 952. The conductor giving ticket of 3 & 4 number, but actually seat not available and conductor says you adjust your way, my shift was over. So we travel standing from kolhapur.
Please action on this conductor to share wrong information. Also we facing standing travel. And no one adjust seats....
Complaint comments  Read comments Complaint category Police

Maharashtra State Road Transport Corporation [Msrtc] — misbehavior of conductor with senior citizen and made a harassment to old people

 Giri3500 on May 30, 2019
Dear sir,

This is to inform that today my parents whose age are 70 cross started there journey from sangameshwar to (Mumbai) from bus details mention below. Reservation were made one day before. Conductor was scolding my parents for not showing hard copy of ticket, wherein my parents were showing them name and age proof by addhar card and jhesta nagrik. And watsup print of ticket. But instead of listing he made situation worst and was scolding on senior citizen. We understand we should carry hard copy but in rural areas we cant have hard copy hence soft copy was made available, but...
Complaint comments  Read comments [1]Complaint category Government Organizations

MSRTC — not got enough information regarding parcel service

 sanjsawa on May 29, 2019
I was looking for parcel service from deorukh bus depot and my brother approach them regarding same. But respective person at enquiry counter said that no such service is available.

In web portal it seems that msrtc is encouraging such service where as
Deorukh depot gives negative respond. I tried to connect telephone number
[protected]
[protected]
But observed same response.

Also i connected to call center ([protected]) but he is also not connect to them. Now my question how st will run in profit if general people not able to connect them....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — daily running bus cancelled due to the end of duty conductor

 Venky Gadle on May 29, 2019
Dear sir,

Due to improper management, passenger are suffering at bus stop (Biloli depo, nanded).

Daily running bus which is run from aurangabad to dharmabad but bus came properly from aurangabad to billoli but after reaching biloli bus don't have conductor to continue upto dharmabad.

Just because of such carelessness of biloli depot passenges are suffering at bust stop. Also they are not bothered for the inconvenience of passenger.

Also they don't have any other options and plans for the same. As i am common person who want to reach...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — senior citizen concession

 Dinesh Turme on May 29, 2019
Dear sir,

Myself being senior citizen, supposed to get 50% concession during travel by "shivshahi" state transport bus (As per state government's claim/notification) running between mumbai-pune, mumbai - kolhapur routs.

Yesterday i with my friend, both senior citizen, got in shivshahi bus (Kolhapur-mumbai central) at "bhujbal chouk" hinjavadi bridge,

My friend had adhaar card with him but i didn't have it. Since i have already registered myself at "digilocker" i was sure, i won't have any problem getting concession as a senior citizen.

The...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — amount deducted but ticket not received and booked

 Dhanajji Nalawade on May 28, 2019
I booked ticket... From msrtc website

2 adult
Bus type: shivshahi
Date:[protected]
Time-7:30 am
Payment don't through upi - phone pay

Amount deducted but ticket not received through mail
Also ticket not showing on msrtc website portal under my ticket..
I have proof of payment done successfully with transaction no.

Kindly refund my amount

Mob no [protected]
Mail id - [email protected]
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — refund of cancelled ticket by system

 Ritik Banal on May 28, 2019
I was trying to book a ticket from pune to alibag on 22/5/2019. Ticket got cancelled automatically, however amount got deducted rs 554.87 which never got credited back. I sent an email to msrtc. They said they cant find the entry.

Customer care phone number never works.

Pathetic and really disappointing experience.

Will never use msrtc again..

Please help

Thankx
Ritik
[protected]...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — refund not received from 21st mar 2019

 PareshK on May 28, 2019
I had made bus booking on 21st mar 2019 at 12:50 which was cancelled by me. I have still not received refund for same. I could see the cancellation voucher generated at msrtc but still refund has not been processed.

Transaction details:
Bus type: shivshahi
Route: mumbai central to guhagar
Boarding point: kurla nehru nagar
Aligning point: chiplun
Date of journey: 25th march 2019
Amount debited: 765
Ticket number: 36760951
Cancellation voucher no: 36805520
Expected refund amount: 631...
Complaint comments  Read comments Complaint category Public Transportation

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