Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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1294
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
1%
Complaints
1294
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0
Resolved
10
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (254)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — regarding bus facility

 Jaysing Babar on Dec 2, 2018
I am travelling from indapur to swarget in the umarga solapur pune bus. It charges 245 from indapur to pune while other buses charges 180. Though the ticket charge is more the condition of the bus is so bad. Number of seats are in bad condition. One seat is not there in the bus.
This is from umerga bus depot
Which kind of extra service do you provide to charge high....
Complaint comments  Read comments [2]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — about student concession 50%

 Shweta Wankhade on Nov 29, 2018
Vinanti arja,
Mahoday,
Me 28/11/18 amravati depola 50%savalaticha arja nela asta mala sahi v shikka denyachi talatal karnyat alee ashaprakare vidyarthyana tras hoto ahe tari aapan vidyarthanchya pravas savalitikarita mazya arjacha vichar karnyat yava he vinnanti. Maharashtra, st pravasamadhe vidyarthyana 50% savlat arjavar depo vywasthapak kinva sthanak pramukh sahi v 50% savalaticha shikka n deta tyanchi advanuk karun tyanchi hedsad karat....
Complaint comments  Read comments Complaint category Education

Maharashtra State Road Transport Corporation [Msrtc] — refund of amount due to non booking of ticket

 Arif Lukade on Nov 29, 2018
Sir/madam
I, arif m lukade tried to book a ticket from swargate to borivali on 28/11/2018 at around 10.30 pm.
During the process of confirming the ticket by selecting the seats and following the transaction process through atom transaction selection from your website, the amount of rs 970 got deducted from my account without any confirmation of the tickets being booked.
I havent recieved any email or sms confirmation of ticket booking from your side and further confirmed it with your customer care executive by giving a call on your toll free no.
I kindly request you...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — renewal pass

 Ashish Petkar on Nov 27, 2018
Renewal of pass timing over is said by duty incharge at chandrapur bus stand maharashtra.
I work in bank i came to renewal of my pass at chandrapur bus stand at 7 pm dt 27/11/2018 and duty incharge inform me time is over. And also misbehave by staff.
Strict action should be taken and priority to customer also to be given instead of misbehaving with them....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — don't get satisfactory service in bus

 Swapnil Gondane on Nov 26, 2018
I have been traveling from bhandara to sakoli... U people charged rs 90 for 40 km but there was no ac service also there charging port are off... When i asked conductor she doesn't know anything... When i asked driver he doesn't know there are charging port too... So why 90 it's just like traveling by ordinary bus... Ur positive response towards it will be helpful......
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Maharashtra State Road Transport Corporation [Msrtc] — worst service by msrtc

 kedarkalamkar on Nov 26, 2018
Hi,

I am currently travellling from Mahad Borivali Shivshahi Bus dated 26 th November 2018

The actual departure from Mahad was at 1:30 pm
the bus departed the depot at 2:20 pm

The conductor says that the passengers whose Alighting point is Wakola Police station will have to leave the bus at Bandra teacher colony
How is this possible Santacruz residents alighting at Bandra

As per him due to traffic the passengers will have to alighting at Bandra teacher colony

Why the passengers are not been dropped at their...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — failed transaction amount refund

 rishlitami on Nov 26, 2018
I have booked a ac shivnery bus ticket on 22nd of november 2018 from mumbai to pune. Due to some reason my payment for 1st time got failed and as per website i should get my money within 7 days but still there are no traces for the same.

I have done my transaction through my debit card.

I have faced same issue on 24th of november 2018 while booking ticket from pune to mumbai....
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — senior citizen not given concession

 drpotebb@gmail.com on Nov 26, 2018
I showed my election card to conductor bit he refused to give concession saying it is duplicate. Bis no. Mh14 bt 3382. Going from pune to aurangabad at 7.45. Am from pune. I showed him digilocker verified documents on mobile for confirmation but he refused again. Said these are fake. When government accepted it why he should not. Lack of training or letargy trabouled a senior citizen. He was having less money....
Complaint comments  Read comments [1]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — about your conductor...

 Sumit Khamkar on Nov 25, 2018
Hii msrtc team,
I am a loveble with you but i have an experience about your conductor with me,
I have an travelled on 25th november 2011 by shirpur alibag bus and i also booked my ticket on a bus no.:mh 20 bl2672 from dhule to panvel on 25/11/2018 but after seating on a reserve seat, after 1 hour your bus conductor has told me that i haven't sleep on seat but sleep means only body has dropped on seat like seating but he treats me when i close my eyes due to pain in eyes due to highlights of opposite vehicles but he has not to fair and he said it's not your sleeper coach.
I...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — about ignorance of time table and platform uses to park vehicle

 shivakabra on Nov 25, 2018
I am standing on vaijapur dist aurangabad from 6:35am waiting for bus to gangapur dist aurangabad which is scheduled for 7:15 am but either it didn't come or it didn't have board on it and very sure it was not park at allotted platform and now it's 8:25 am other bus for same destination is scheduled at 8:15 which is not at all here. It seems that on this stand particularly for vaijapur depot there are no boards on buses and no announcement facility and i had also raised complaint in complaint book kept at control room. I had got bus just now at 8:35.....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus didn't leave even we were waiting for one hour

 Lprocksz on Nov 24, 2018
We were at sholapur bus station and wanted to go to miraj so we got into this ac bus which was heading towards kolhapur and driver was seated in front of the wheel. We thought bus will be leaving in a while but it didn't. They said 15 mins every time we asked and they didn't even say that it's going to be late. We were seated there for an hour or more and then when we asked at the enquiry counter. That guy first said that it will be leaving in 10 mins again n later when we said we are listening the same he said conductor is not there so it will take another half n more. So it took us around 9:30...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — non acceptance of government of india senior citizen id card

 Dr-Ashwini Sadawarti on Nov 23, 2018
We were travelling from zunnar to murbad by bus no. Mh 12 bt 0212 on 23.11.18 but bus conductor mr. Sunil did not accept senior citizen id card issued by government of india he argued with us saying that they will accept only adhaar card, we informed him according to a bill passed by supreme court of india in september 2018 adhaar is no longer should be treated as id card.. But he resisted and told us he will accept only adhaar card and charged us full fare..

Please tell us is this the rule with state transport authority of maharashtra that they will accept only adhaar card and not...
Complaint comments  Read comments [2]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — lack of punctuality

 Chaitany on Nov 22, 2018
I travelled on 18/11/18 from kalyan to mangaon by, 'bhiwandi-shrivardhan' bus. On my ticket[protected] it was mentioned that bus will start at 7:15am from bhiwandi & will departure from kalyan depot at 7:31am but actually this said so called, 'semi luxary'busdepats at 8:15am. When enquired with driver/conducter, they told that since last three years dep. Time of this bus is 8:15am only & accordingly it departs from kalyan on right time. If it is so then why same is not updated on msrtc site?
While returning back on 21/11/18 from mangaon, by shrivardhan-kalyan ordinary bus, it arrived at mangaon...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — food owner and site shop extra charges apply..

 Tushar Ramdas Pawar on Nov 21, 2018
सर,
मी पुणे ते मुबई प्रवास करत असताना आमची गाडी वाई शेजारी हॉटेल शिवकैलास वर थांबली .तर तिथे शेजारी जे मागनलाल लोणावळा चिक्की चे शॉप आहे त्यांचा प्रत्येक वास्तूचे रेट जास्त आहेत . ते लोकल टेस्ट न केलेले लोकल पदार्थ विकत आहेत .न त्यासाठी...
Complaint comments  Read comments Complaint category Schools

Maharashtra State Road Transport Corporation [Msrtc] — humanity — service

 BhushanPK on Nov 21, 2018
Sir, i had seated my maasi (Age 55 plus) in shrirampur bus from ahmednagar maliwada depo. As she requested me to leave i left and went back for office in 15 minuted i received a call from her that the driver of vehicle no mh14 bt 3742 has made her leave the bus as she was suppose to take ticket from depo.. And we thought it is regular bus and ticket to be taken from conductor. Had he had some humanity he would have got ticket for her, she had to move down with two luggage and wait for next bus for another half hour.
This is not a complain — but a reminder of humanity much needed...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — online ticket booking for mahabaleshwar through shivshahi bus st bus was arranged and no refund of the fare was considered

 Harsh88113 on Nov 21, 2018
I booked shivshahi bus ticket for journey from pune to mahabaleshwar though online booking on 19th nov. The journey was scheduled for 21st nov. Accordingly i and my wife reached pune bus station st stand to catch the bus. I was informed that bus is on time and will reach at 11:30am. We both waited for it. But at 11:30 instead of shivshahi normal non ac bus arrived. When i inspected for it, i was told by the bus conductor that this bus will only go to mahabaleshwar and shivshahi won't come. I confirmed the same at enquiry counter where a lady was assisting others. She asked the bus conductor...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — angry nature of conductor

 manoj sahane on Nov 21, 2018
I was travelling from mantha to aurangabad.in this time the conductor did not come & ask me to give ticket after next stop watul passed away. I asked conductor to draw ticket then conductor behaviour suddenly change he got angry and scolding me infront of people i just said sorry and close matter. He behave like this way to me i am at designation of officer i just thought what conductor should behave to ordinary people....
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — uninformed delay in bus arrival

 Madhurab on Nov 18, 2018
The departure time for the semi luxury bus (Shivajinagar to borivali) was 7am. But it left the depot at 8:20. This has caused extreme inconvenience to all the passengers. There was no prior informing. We had to wait at the stop 1 and a half hour without any clue of the time of arrival. Hope this is not repeated again as there were several senior citizens too who suffered.
Hoping for a reply....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — online reservation for minor half tickets

 Anant14 on Nov 17, 2018
Why the msrtc app neither the website allows booking for half tickets for children? It shows error as payment mismatch.
Also why are you asking original aadhar while booking at st stand depot. The ichalkaranji bus depot officers asking original aadhar card for booking at bus depot. They are not at all costs operative. We showed them the xerox of aadhar cards for ticket booking but reluctant to answer the questions....
Complaint comments  Read comments [1]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — bus cancelled at the time of departure refund not received yet

 aviad on Nov 17, 2018
Dear sir/ mam,
I made a reservation for shivshahi sleeper coach bus from pune-satana for date: 16/11/18.
The details are given below.
Ticket number : 35426987
Trip number : dhll0008066
Transaction id : phmp[protected]
I was informed that the bus is not available for the day as it was cancelled by msrtc and i was asked to make a complain to get the refund of my ticket.

Hereby i request you to kindly look into the issue and please make the refund to my account as soon as possible....
Complaint comments  Read comments [4]Complaint category Public Transportation

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