Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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1144
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
1%
Complaints
1144
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (203)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — conductors did not provide me valid tickets

 PRAMIT CHANNE on Sep 8, 2018
I was traveling from wagholi (Pune) to shikrapur. Bus no mh 40 - - 6039.

I asked for ticket he handed over me ticket which is already drawn of amount 340₹ and asked me 55₹ i asked him to provide me valid ticket then he tried to negotiate and asked me 40 ₹ instead give me valid tickets.

When shikrapur came he asked me that ticket back (340₹), i said give me then valid ticket, then he yell on me xsssxxss words. I said i will going to complain this issue, then he said go ahed do whatever you can do....
Complaint comments  Read comments [3]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — your website for booking tickets online is not working

 drdilipnalage77 on Sep 8, 2018
Website of msrtc for booking tickets online is not working properly. I tried to register several times. But, it was not possible. So, tickets reservations were also not possible. So, its kind request to the respective authorities to resolve the issue as early as possible. It will be highly beneficial & convenient for all the people of maharashtra using state transport services....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus driver

 aboobacker akay on Sep 5, 2018
I have travelled from pune rly stn to mumbai dadar bus no. Mh 11 t 9254 on 02 september departure from pune 14.45 hrs. I wanted to get down at sanpada rly stn signal. I travel every week mumbai-pune-mumbai by same buses. But this particular driver was rude and he is the only driver refused to stop. I got down at vashi with my sick wife. He has stopped at khargar and belapur cbd for others to get down. No body was there for nerul to get down.
Until this day all drivers before was very very helpful and kind towards passengers. His appearance too was scared.
If this is the case i will...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — halting of shivshahi bus at private hotels

 Arshadarai on Sep 4, 2018
I was traveling in shivshahi bus from dapoli to thane. The bus which starts at 3pm from dapoli. The driver stoped the bus for dinner near pen (Raigadh) at an expensive hotel named something like hotel sagar palace. Most of the passengers just seen the menucard of hotel and then went back in the bus without eating anything. Passengers already requested conductor not to stop at that hotel.
Some poor peoples were also there, who doesn't have enough money to take dinner in such an expensive hotel. I was one in these poor.
So i am humbly requesting msrtc to stop this new trend of halting...
Complaint comments  Read comments [3]Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — bus did not stop at the bus stop

 anujappawar on Sep 4, 2018
I was waiting since 10.20am at the nigdi bustop (For mumbai buses) for a shivneri. This is 4th september.
I was waiting since 1 hr and finally at 11pm a shivneri came.
I could clearly see that the bus had seats but it did not wait.
The vehicle number was 9408 (Parla depo).

This is poor service. I am already unwell with high fever, waiting for so long. And the bus doesn't wait
Please respect everyone's time...
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — shivneri bus status

 syatindra on Sep 3, 2018
Shivneri... Premium volvo bus service runs between pune and mumbai is most trust worthy service. But despite of heavty charges for the 3.5hrs journey almost around 540 rs... There is hardly any maintance of buses.
1) there is stinting smell for the bus reclining chairs along with the side curtains... One can have a shampoo wash for the same.
2) all the window glass shields are never clean for viewing... Only rain god helps for cleaning....
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — unethical behavior by shivsahi bus conductor and office staff

 Ankit Golwala on Sep 2, 2018
Hi, this incident is for today i. E. 2nd september, i booked online ticket from mahabaleshwar to pune rly station and bus timing was 12.30pm. But the bus was not scheduled during this time and from mahabaleshwar office guy was not responded me and the bus conductor spoke with us very rudely and he wanted to take extra amount even i paid 500 rs through online. If the shivsahi bus was not scheduled on 12.30 pm then whay there is a schedule time online available to bluff the passenger for end minute trouble? You should action that bus conductor as we was not ready to drop me on pune station and told...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — not good work for khopat st depot

 Jamubha on Sep 1, 2018
*ऐस टी प्रवास्यांचा हाल झाले बेहाल*
*

*अलिबाग करीता खोपट डेपो ठाणे ते अलिबाग 7 ची बस गणेश उत्सव जवळ असुन सुध्धा बंध करणःयात आली आहे, ठाणे ते अलिबाग ची पहीली 6 वाजता सुटणारी बस नेहमी लेट असते आता पण डेपो चा प्लेटफोम वर 6ची गाडी आलेली...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus problem

 Karan Jangam on Aug 31, 2018
There is no available of bus at timing... always lateee the buss...the problem is 1, 2 years...not solved..when ask for it they answer vey agreely...solved problems this plzzzzz ...the college gate close when rich at college...there is problem..the college doesn't allow to get in college.. because of bus is late...we are all deoends upon bus ..bt there very late to come.this depo bt no work like depo.the buses are also badddd......
Complaint comments  Read comments [1]Complaint category Education

Maharashtra State Road Transport Corporation [Msrtc] — delay bus 3 hour and refund of ticket money

 bhaveshpatil123@ on Aug 31, 2018
I am doing online booking shivshahi bus name boisar to kolhapur time of bus 6.30 am on 31st August . My ticket is Mastan Naka to chandani chauk and Ticket No. 34369674 . I am waiting of bus 7.30 to 10.30 am but bus is not arriving . I am contact to Boisar Bus Depo but they not properly answer me when bus is coming and in online portal on ticket cancellation is also not working . So please return of my ticket money in my account ....
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — msrtc bus not stopping and not taking seat

 PARAG PUNYAPREDDIWAR on Aug 31, 2018
I'm parag punyapreddiwar i go to chandrapur to ghodpeth for my work but i report that no any bus from janta college stop taking seat for ghodpeth i conformly say that for chandrapur to yawatmal chimur and other buses excepting nagpur each bus has stop for ghodpeth bur no any yawatmal bus and chimur bus stop here not accept ghodpeth seats i am talking about 9:15am to 10am timing same cndition for return on 5 clock no bus stop... On 30/08/2018 chimur bus at 9:20 i request somany times to driver conductor on janta college stop but they don't stop so why these bus drivers are harrashing us please solve...
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — refund the money

 sharad undage on Aug 28, 2018
Sub.-refund my money
respected sir,
my name is sharad undage.at-post kolindre, teh-ajara, dist-kolhapur.please action to condector.my already 4 day, s s.t.pass.todays i went to1)kagal to nipani traveled with msrtc bus and2) nipani to gadhinglaj traveled with msrtc bus that time following condector my refuse my pass and taked money please action to following condector.
incident date 28/08/2018

1)kagal to nipani -condector name P.P. KUBHAR
DEPO NAME -GADHINGLAJ, DIST KOLHAPUR.
2)nipani to kagal - condector name B.N.DESAI
DEPO NAME - DGADHINGLAJ,...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — cancellation of ticket of refund [Resolved]

 sachin.taral on Aug 28, 2018
Dear Sir / Madam,

On 24.07.2018 I had booked one ticket for travelling from Rajapur to Borivali for traveling on 17.08.2018 through your online site and payment is done through Billdesk.

Accordingly I had submitted wrtten application on 12.08.2018 to Rajapur Depot for refund of fare. Rajapur depot also processed the refund application and cancelled the bus ticket but I have not yet received any refund even after cancellation of ticket (Screen shot of cancellation of ticket done by Rajapur depot is also attached for your reference). I am following up for refund from...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — the driver didn't stopped the bus at panvel bus stop

 Asadkhan8042 on Aug 27, 2018
We are the students of Anjuman Islam Kalsekar Polytechnic, we are here at the bus stop of Thana Naka (opp garden hotel, Panvel, Navi Mumbai) since 6:00 pm, we waited for about 2.30 hours for the bus travelling from Panvel to Mumbra. After a long wait of about 2.30 hours a bus of mumbra came at 8:19 pm, we shouted at the driver to stop, but he didn't stopped at the bus stop. The bus number was MH 14 GB 2052. The timing at which the bus arrived was 8:19 pm (27th August 2018).
We request you to please take strict action against the driver....
Complaint comments  Read comments Complaint category Institutes

Maharashtra State Road Transport Corporation [Msrtc] — rash driving and rude behavior of bus driver

 hkamila on Aug 27, 2018
Bus ticket information:
Pmpml
Depot balewadi
No:[protected] 114/6-i trip:5
27/08/2018 09:51:14

Today (27/08/2018) i was travelling to mahalunge gaon to sindh colony at 9 50am. The bus driver is very rude and he was not stopping the bus in bus stops he was taking 50mtr ahead of bus stop. And he don't have patience to wait till all the passengers are get inside the bus also during get down he was too hurry to start the bus. For me he stopped at the next stop even though i was at the door step (I questioned him and he scolded me with bad words). And while getting...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — bus cancelled but refund not initiated

 yashusharp on Aug 27, 2018
Hi team,
I had booked ticket #34217499 of shivshahi bus.in last minute of bus departure i was informed the designated bus was cancelled.
Instead i was asked to travel with ordinary bus.
My parent couldn't sit such suspension so i had to book private taxi and bear the consequences of booking public transport.
Can you please initiate the refund back to original source.
I contacted beed and swargate depo in person.
Also sent mails across to help desk.
Still no response.
I want to raise this request....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — no buses on time even after standing for hours at pen bus depot.

 Leena Gharat on Aug 27, 2018
This is regarding the buses frequency issue from pen to panvel non-stop buses. Even after standing in line for one hr from 6-7 no buses will be allocated to travel for the pen to panvel route. If we asked for standing ticket, the conductor dinies saying that bus condition is not good to carry the standing crowd. The buses which are allocated to the selected routes and timimgs are not at all good. This is really very digusting that people have to wait for hours for their daily commute to work. This also resuts in delay for the work and the time which is pend to board the bus. I would request you...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — restrict to stop buses on expensive and indiscipline hotels..

 Bhairav Ingle on Aug 26, 2018
प्रवासादरम्यान गाडया महागडया हॉटेल्सवर थांबतात ( हॉटेल्स जेमतेमच फक्त जेवनाचे रेट जास्त ) प्रवास करणारे बहुतांशी सामान्य लोक असतात ज्यांना अशी हॉटेल्स परवडत नाहीत.. आज माझ्या समोर एका सामान्य कुटुंबाने आपल्या जेवनाची ऑर्डर फक्त...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — unclean and dirty bus

 SANDEEP KURHADE on Aug 25, 2018
I just traveling from Latur to Pune, response from customers is huge but msrtc is not capable to serve this type of facility.MSRTC is charging fair more than private bus operator but not providing services. Bus is not cleaned and mobile charging socket is broken and not in proper condition, I try near another chair for charge but there was same problem. I am written this all as a feedback. Not complaining.
Thanks....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Maharashtra State Road Transport Corporation [Msrtc] — bus arrival timing

 kaustubh pethe on Aug 25, 2018
I had done a booking for mumbai bus (Semi luxury) at 7:30 am from wakad and the bus was not available on the stop on time (That is at 7:30). Still i waited there for 1 hr and yet no sign of the bus.
Even there are lots of problems for tracking the bus that u booked for. As there is no bus number printed on the ticket. Most pf the time this happens and passenger ends up in a heart break and has to board another bus inspite that he/she has reservation in an msrtc bus.
Please improve on the use of technology and add features like tracking a msrtc bus or at least giving a notification...
Complaint comments  Read comments Complaint category Public Transportation

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