Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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1042
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
471
down
144

Customer satisfaction rating
1%
Complaints
1042
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (174)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — I have missed my ticket

 abhinandteegee on Jun 9, 2018
Sir, todat (09/06/18) at 7.00 am i was traveling shivsahi from sangli to pune by bus no mh47y0089. I have purchased the ticket from the counter and they have allotted seat no 8 to me. While putting my luggages on rack, i have missed my ticket. I have searched everywhere but i couldn’t find out it. I have approached the counter to get a duplicate ticket. The concerned officer who has issued the ticket to me, was not ready to hear me and they insisted me to purchase a new ticket even though he knew that just i have purchased the ticket. Sir there is any provision for issuing duplicate ticket?.in...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — not departing bus on time

 Amol128 on Jun 8, 2018
I am daily travelling person from atpadi to sangola. On this bus not a single bus departing on time the drivers and conductors are not following bus schedule they are going for the nashta and all. On this day also the bus time is 7.30 instead driver and conductor is not here at 7.50 also. We must have to reach our place at 9.00 but only because of these unresponsible managing and because of drivers and condustors we are getting late every day bye half an hour. I kindly request you please take a action over them....
Complaint comments  Read comments Complaint category Institutes

Maharashtra State Road Transport Corporation [Msrtc] — long delay of st

 Er Aparna Indore on Jun 7, 2018
Mumbai narayangaon st was supposed to come in panvel st depot at 3.15 pm. We are waiting since last one and half hour but there is no bus.. And when asked in depot, their reply was way beyond rude stating that they r not here to give running update.
Pathetic msrtc service.
No value for passengers time.
I condemned the msrtc.
Should learn punctuality....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — quality and cleaning are not maintained of shivshahi busses

 agrawalaman519@gmail.com on Jun 6, 2018
Date:[protected];time:03:27;, sir and i am travelling from shegaon sangli shivshahi ac bus services that has been started by you.
I want to bring to your kind notice that th busses are too dirty even the seats smell full of dirt.
Behavioir of the driver is not good with the passengers travelling. Not even with the old passesngers travelling.
Plz maintain cleanliness in theses busses.
Or the same situation is happening as of the other busses
Drivers do not drive these buases carefully just jump through the bad roads and try to drive at a high speed....
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — bus departure before timing

 swaptanu on Jun 6, 2018
I booked ticket from official web site of MSRTC as per booking timing bus has to leave at 14:15 clock but bus leaved before it's official timing so i missed bus and when i asked same about concern entity they said timing on official web site is wrong . I couldn't argue more as his tone increased. As per departure time bus was not there . When i came early asked about my bus but they said there is no such bus on my route then i showed them my booking they said bus leaved . So there must be some time table confusion with bus stand and msrtc official web site because of that revenue passgers get suffered...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — stop pick up and drop service at sinnar bus depot for shivshahi bus

 Horizon421 on Jun 5, 2018
Shivshahi bud don't having stop at sinnar depot and also nashik depot reduced ordinary buses for pune. They also removed many of buses from online reservation portal. From sinnar we don't have any bus with online reservation facility before 6 a. M. While from nashik there are plenty of buses from 4a. M.
We faced so many problems while travelling to pune early morning. Buses overloaded at nashik depot only and due to minimum buses for online reservation we wont get vaccant seat. As sinnar is big bustop you must keep pickup and drop service of shivshahi at sinnar depot also....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — ac not working

 SidNJain on Jun 5, 2018
Ac of pune aurangabad scan ia shivneri of msrtc bus no. 9764 is not working.
Even driver is unable to recognize the fault. It failed just after vehicle passed the pune city.
We request you to please immediately repair it in ahmednagar or arrange alternate bus.
It is very uncomfortable as passengers are unable to open the window of bus.
Please take immediate action...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — I think that more fare is taken by me

 Akash Gorkar on Jun 4, 2018
I am citizen of beed, maharashtra. On 27 may 2018 at 12:22 i travelled from beed to ahmednagar, malewadi through beed - pune bus. Bus colour was purple. Bus no:030279. He took 207 inr whick i think is more but when i returned from ahmednagar to beed the then conductor took only 152 inr... I want the correct information about my fare from beed to ahmednagar... Hope u understand...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — was deboarded at the wrong bus-stop late at night (11:29 p. m)

 Ulka Horambe on Jun 4, 2018
I alongwith with my daughter boarded the msrtc-ac shivneri bus from swargate, pune to gundavali, andheri (East) @ 19:00 hrs. I discussed with the driver of the bus as to where the bus was going deboard in andheri, to which his reply was the bisleri company in andheri. But apparently i alongwith my daughter were deboarded @ hanuman road bus-stop (11:29 p. M). I had asked my husband to wait for us the bisleri company stop after the coversation with the driver. This caused a great deal of confusion for me & my family late at night. I hereby request the authority to keep the driver and the conductor...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — unavailability of spare bus in case of break down

 abhishektadge on Jun 4, 2018
My family is travelling from broivali (Nancy colony) to pune. We were having reservation of 2 seats. Since we had more luggage we opted for reservation. Ticket number[protected].
There was some mechanical problem in bus due to which all the passengers were asked to board other buses as and when available on the same route. My family has to travel from thane to pune without any seat even when we have paid for seats well in advance. Do you expect we to sand for more than 4 hours??? What kind of service is this?...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — pick up point

 Pavan Karkera on Jun 4, 2018
Msrtc is not well organised like neeta travels
I have booked ticket from msrtc and my friends from neeta travels
Neeta has provided them the perfect address from where they will get pickup from but in msrtc they have just mentioned as ghatkoper east
How will i come to from where feel like cancelling my ticket and booking it in neeta travels
I hope they be as systematic as meeta...
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — rude behavior by the conductor

 Anand Mahadik on Jun 4, 2018
I am traveling nasik to pune. Ticket is 228 and i gave 300 to conducter. He did not returned 2 rupees immediately, not even informed me that he will return me in some time!
So i asked him to please give me my 2 rs. Back. The answer from him was pathetic. He said "are kay 2 lakh repay rahilet kay, deto na nantar ja bus jaun jagewar."
My age is 37 and i am not look like a school boy!!
I think msrtc conductors must have undergo with the training, how to behave with passengers!!
Anyways i got my 2 rs. Back with rude behavior!
I hope at least after salary increments...
Complaint comments  Read comments [1]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — conductor took extra money

 Sarang Kelkar on Jun 3, 2018
I got a ticket of rs. 391+50=441, but conductor took rs. 450 from me. Not only me but other passanger whose ticket fair was 391 conductor took 400 & didnt returned rs. 9.
My bus number is 9507, date 3 june 2018, ticket time 22:28 hrs, bus time 9:30 pm, route pune to thane.

Because it was too late for me to go home so i didnt argued with conductor....
Complaint comments  Read comments Complaint category Public Transportation

MSRTC — complaint regarding late departure.

 a4chavan on Jun 3, 2018
I am traveling by nagpur solapur shiv sahi bus. I have reserved tickets from nanded to latur. Actual, departure time was 1:10 pm. It was departure by 2:50 pm which was totally annoying situation for me and another passengers. We didn't any reason why it was late by 2 hrs. Nanded depot staff also don't know exact timing. Once, bus came at depot i asked to conductor for delay. He arrogantly said it is just 2 hrs late which is common for any bus. I totally dissatisfied msrtc service. If you really want to do business then kindly take action against your employees. Otherwise, we will prefer private...
Complaint comments  Read comments [1]Complaint category Employees

Maharashtra State Road Transport Corporation [Msrtc] — arrogant and misleading controller

 Baharramdasi on Jun 2, 2018
I had a reservation of chinchwad umerga bus scheduled to arrive at shivajinagar bus stand at 10.30 pm. I had reached shivajinagar bus stand at 10 pm and asked for around 4 to 5 times about the bus. The controller was either not responding or every time he responded saying that the bus will reach by 11 pm. Finally at around 11.10 pm, when asked he was saying that the bus left and he had done the announcements. There were other people as well complaining about his behaviour. He was most of the time not available on his seat and when told that we will complaint. He was very comfortable in saying that...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi complaint

 Nagesh Bhanji on Jun 1, 2018
ऑनलाइन बुकिंग केल्यास आई चे आधार कार्ड असताना अपत्य यांचे ओळखपत्र compulsory आहे का? असल्यास का? शिवशाही शिवाजी नगर ते तुळजापूर वेळ सकळी 8 वाजता च्या बस मधील कंडक्टर यांच्या म्हणण्यानुसार आपल्या सामानाची जबाबदारी आपल्यावर राहील त्यांची...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — arrogant conductor

 Sawantbhushan19 on Jun 1, 2018
We had reserve the seat no. 29, 30 the date 1.06.2018 for bus time 8.30 borivali to nashik shivshahi. We have book the ticket from borivali to nashik and catch the bus at kashimira stop. And condutor is now telling us that he had already sold the ticket to some one else. Now you have to seat on last seat. How can he sold the reserve ticket? Second thing i try to call nancy colony st depot to inform them we will catch the bus from kashimira but the no. [protected] is all time busy. The frustrating thing is that the bus conductor literally told a senior citizen man to get down from the bus, your reservation...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — change of borivali bhiwandi bus route

 Walawalkar Sanjay on May 31, 2018
Sir,
I would like to inform you that borivali bhiwandi bus which starts at sukarwadi depot route was changed at last minute in the pretext of traffic on mankoli rajnouli route. All passengers were made to get down from borivali bhiwandi bus as route for the bus was kaaman kalyan bhiwandi we all passengers got down and were directed to another borivali bhiwandi bus mh o7 c 9920 we all passengers sat for another 10 min then conductor came and informed us even this bus will take same route as a result half passengers got down and took 700number tmt and nmt bus till majwada. When we asked conductor...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus started it's journey without taking it's confirmed ticket passengers from thakkar plaza bus stand

 raju gavli on May 29, 2018
Dear sir/madam,
This is make you aware about the above captioned subject, myself raju gavali was traveling from nasik to pune date29/5/18ticket time 17.12pm. Bus no. Mh09 1943. (Shivshahi bus) i put my luggage in bus and went outside the bus for taking snacks in front of bus. At drivers seat there was not driver to tell him.
In two minutes of period the bus went away without taking me, my seat no.26. Also one of the passenger seat no.25 also was out of bus when moved away. It means that neither driver nor conductor confirmed about if all the passengers were in who took the bus ticket....
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — msrtc buses not stopping on official bus stop.

 Yugal Tale on May 29, 2018
Place:akot (Dist. Akola)
I'm a student and i often go to akola for educational reasons. On akloa road in akot there is a big residential area and there is official bus stop sanctioned in year 2015, tought many msrtc bus do not stop their event after waving hands and this results in huge disappointment.
So i request to act accordingly the caption line of msrtc which is 'प्रवाश्यांच्या सेवेसाठी ' and not 'प्रवाश्यांच्या असुविधेसाठी'....
Complaint comments  Read comments [1]Complaint category Public Transportation

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