Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Dear MSRTC Customer Support Team,

I hope this email finds you well. I am writing to bring to your attention an issue I encountered while attempting to book a ticket through the MSRTC online booking platform.

On 5-5-2024, at approximately 9.12 p.m, I initiated a ticket booking transaction through the MSRTC online portal. I completed the payment process and received confirmation of the payment being successfully processed. However, despite the payment being processed, I did not receive the ticket confirmation. Instead, the booking status displayed as "failed."

I have double-checked my email inbox, spam folder, and the booking history on the MSRTC website, but I have not found any confirmation or ticket details related to this transaction.

Details of the transaction are as follows:
- Date of Booking Attempt:[protected]
- Time of Booking Attempt: 9.13 p.m
- Amount Paid: 255
- Payment Method Used:Phonepe

Hi, I was booking ticket to travel from ShivajiNagar Pune to Dhule on[protected].

While making an transaction my money is deducted but ticket booking is showing as failed.

Voucher no. 1917765

I booked a ticket for 29th April. Money got deducted but ticket was not generated. It is showing in failed ticke. I request you to please initiate refund.

I tried to book the ticket on 19 Apr 2024 vide voucher number 1650855(Amount 1770) and voucher nummber 1651457(AMount 3550). Money got debited but no tickets booked. I am yet to receive the refunds for said amount. I have done several follow ups with their toll free number [protected], This is very worst service by MSRTC. My money got blocked and I waiting for refund, So that I can book another ticket and travel to my hometown for summer vacation. PLease treat this very critical and show some care towards customer.

Hi i booked a ticket on my mobile aap of msrtc on 11/04/2024 from borivali to khed for which the amount rs 190 was deducted from my account but the ticket was not booked so call up customer care for the same. they informed me that i will receive my debited amount in 7 working day but still haven't received any refund yet
Today I. E 25/04/2024 I booked a ticket for my return journey which is again failed and the amount af rs 2995 debited from my account
I still haven't received any refunds
I am attaching the screen shot of payment and failed tickets for your refrence

Hello Sir,

My name is Rameshwari. I have booked 2 Shivshahi bus tickets from msrtc website on 21st April 2024. Journey is from Borivali Nancy Colony to Satara on date 29th April 2024. I did the payment for the tickets through phonepe app. But I did not receive ticket confirmation message or email from msrtc.
Hence request you to initiate my refund as soon as possible. I am attaching tickets failed and payment deducted scrrenshots for your reference.

Booked ticket from Gpay for Bhosari to Nasik today i.e. 20/4/2024.
Ticket status reflect status as failed whereas Gpay and Icici bank confirm the payment as successful. No ticket generated at MSRTC application and as the status is failed which doesn't allow to cancel or request refund process.
This is serious issue as I'd to buy ticket separately again and have no option to contact MSRTC officials online.
Request a help for getting the refund.

I have booked 5 tickets of bus Borivali to Mahableshwer from vashi highway to wai. Ticket no. 1606872. As per MSRTC application, bus has to come on vashi highway at 7.41. Now it's 9.46. We are waiting here from 2 hours. We ask controller of vashi highway about bus then he said you are responsible for online reservation so don't ask. I have tried every contact number registered on Google for customer care but no one is responding. There is...

I have booked 3 tickets of Karad to Thane ST bus of rs 1040 online payment on 17 Apr 2024. My destination from Atit to Rabale police station but Ticket shown failed in app . Refund status is not showing. Kindly refund rs 1040 as early as possible.

MSRTC Website online payment to Scan Barcode On Paytm and Payment Debited in Account But Ticket is not Reflect and 15 Days go but Refund is not Resolve

BORIVALI NANCY COLONY NATE

1270214 WAKOLA POLICE STN. NATE [protected]:01 [protected]:35:01 1500.0 PAYTM Not Required

Booking Details
Transaction Id
QNG09R4QBVDDRVY

Upi txn Id
[protected]

Paid to
paytm[protected]@paytm

Paid from
[protected]@axisb

I booked my ticket through app on 15/04, money is devoted but ticket is failed. please initiate my refund ticket voucher number is 1561849INR 920/-

Sunil Shankar Patil
I have booked a ticket of a bus from Karad, Satara to Dadar East dated[protected] timing 22:13
Amount deducted:Rs.485 From Saraswat Bank
Amount deducted on 15/04/2024
At 19:39

Booked ticket below are the details
Date of online booking 14/04/2024
App of booking MSRTC
UPI transaction reference number is[protected]
Amount deducted Rs. 515/-
Booking failed, amount not refunded.

Contact
Abhijit [protected]

I have booked a bus ticket on 8th April, money got deducted but ticket was not generated and it was showing under cancelled option. I again tried booking ticket on 9th April same issue happened. Two times my money got deducted and ticket was not generated and it was showing under cancelled tickets option. I need refund. I have uploaded tickets image for more information

I was booking a ticket for today I.e. April 06 2024 for Shivneri bus from Thane to Pune. Money got deducted but ticket was not generated. I request you to please initiate refund.

I am Sumit Govind Gunjal I had booked my mother's ticket from my account but that ticket failed and the amount was deducted from my account so please refund my amount My Failed Ticket Voucher No -1273455
My Mother Name - Pushpa Govind Gunjal
My Mobile No [protected]

Dear Sir, I cancelled my online journey ticket, As per message on MSRTC online reservation system my cancellation voucher number is 995881. even after around 14 days from ticket cancellation date i didnt received my refund amount. as per message of MSRTC i should receive my amount within 7 days after cancellation, Please guide me to recive my ticket cancellation amount. Thank You.

I refer to MSRTC shivneri busstop at Hinjewadi bhujbal chowk.
See the photo.
There's seating - waiting area for passengers.
However several seats are dusty and can not be occupied by passengers.
Please maintain cleanliness in the waiting area

Travelled from Pune to Nashik by bus number MH 12 Vf 9212 by 9AM bus

Bus stopped at Daulat Dhabba ghargaon which was extremely costly and food was tasteless.

The bus was delayed by hotel authorities as they did not give lock sheet to the driver due to which bus was delayed by 1 hour.

The bus driver was polite to everyone. I hope the bus authorities takes appropriate action for the Daulat Dhabba...

प्रति,
माननीय आगारप्रमुख,
महाराष्ट्र राज्य परिवहन महामंडळ,
सांगली आगार, सांगली
अर्जदार सत्यजित शाम शेगुणशी
राहणार वालचंद कॉलेजच्या पूर्वेस, कृषी कॉलेजच्या समोर, विश्रामबाग, सांगली
विषय शिवशाही बस नंबर MH09EM1380 या बसच्या कंडक्टर व ड्रायव्हर विरुद्ध कारवाई होणे बाबत.
महोदय,
काल दिनांक 26/03/2024 रोजी माझी मुलगी संस्कृती ही पुण्यातून सांगलीकडे येण्याकरता शिवशाही गाडी नंबर MH09EM1380 मध्ये बसलेली होती. सदरची गाडी नेहमी अधिकृतपणे राजवाडा चौकातून जाते व त्या ठिकाणी नेहमी थांबते. त्यामुळे मी राजवाडा चौकात आयसीआयसीआय बँकेजवळ बसची वाट बघत थांबलेलो होतो. तथापि सदरची बस अधिकृत ठरलेल्या मार्गाने न येता बुरुड गल्लीतून रॉंग साईडने एकेरी मार्गाचा भंग करून मैत्रीण दुकानच्या कॉर्नर वरून महापालिकेकडून स्टॅन्ड कडे गेली. त्या दरम्यान मी माझ्या मुलीच्या संपर्कात होतो. बुरुड गल्लीतून बस जाताना मुलीने वडील राजवाडा चौकात थांबलेले आहेत असे महिला कंडक्टरला सांगितले असता त्या महिला कंडक्टरने बस राजवाडा चौकात जाणार नाही, पोलीस स्टेशन जवळ थांबेल असे सांगितल्यामुळे आणि बसचा मार्ग बदललेला असल्यामुळे मी मैत्रीण दुकानाच्या आधीपासून बसच्या मागे जाऊ लागलो. मुलगी वारंवार कंडक्टरना "वडील गाडीच्या मागणी येत आहेत, बस थांबवा" अशी विनंती करत होती. तथापि त्या महिला कंडक्टरने बस थांबवणार नाही असे स्पष्ट सांगितले व तरुण भारत च्या जवळ गाडी थांबवली. मी माझ्या मुलीला माझ्या गाडीवर घेऊन बसच्या पाठीमागून स्टैंड वरती गेलो व त्या महिला कंडक्टरला "तुम्ही महिला असून देखील एका महिलेला / मुलीला सहकार्य केलेले नाही, मी तुमच्याविरुद्ध वरिष्ठांकडे तक्रार करणार आहे, तुमचे नाव सांगा" असे म्हटल्यानंतर त्यांनी मोबाईल काढून शूटिंग करण्यास सुरुवात केली व तुम्ही माझी लाज काढता असे खोटे आरोप करून मोठमोठ्या आवाजात बोलायला सुरुवात केली. मी देखील त्या महिला कंडक्टरचे असभ्य वर्तन माझ्या मोबाईल वरती चित्रित केलेले आहे. एसटी महामंडळ कडून रात्रीच्या वेळी प्रवाशांच्या सोयी करता बस थांबवता येईल असे किंवा थांबत जावा असे डायरेक्शन्स आहेत असे सांगून तुम्ही मुलगी विनंती करत असताना देखील बस थांबवलेली नाही, हेच मी त्यांना वारंवार सांगत होतो. एकंदरीत पाहता त्या अतिशय तापट स्वभावाच्या असल्यामुळे उद्धट भाषेत बोलत होत्या. तसेच तेथील सिक्युरिटी गार्डने देखील तुमची तक्रार असेल तर तुम्ही पोलीस स्टेशनला जाऊन तक्रार करा अशी भाषा वापरून हातवारे केले. तसेच शेवटपर्यंत त्या महिला कंडक्टरने स्वतःचे नाव सांगितले नाही. यावरूनच त्यांचा बेजबाबदारपणा दिसून येतो. प्रत्येक वेळेस माझी मुलगी शिवशाहीने पुण्यातून सांगलीत येते. राजवाडा चौकात नेहमी बस थांबते किंबहुना तेथे माझ्या माहितीनुसार अधिकृत स्टॉप आहे. असे असताना एकेरी मार्गाचा भंग करून बसच्या ड्रायव्हरने चुकीच्या मार्गाने बस चालवून कायद्याचा देखील भंग केलेला आहे. तसेच प्रवाशांची सोय बघण्याच्या दृष्टिकोनातून एक मुलगी रात्रीच्या वेळी विनंती करत असताना देखील तिच्या सोयीनुसार किंबहुना अधिकृत बस स्टॉप वरती बस न घेऊन जाता व न थांबवता कंडक्टरने कर्तव्यात कसूर केलेली आहे. याकरता त्यांच्यावरती कारवाई होणे आवश्यक आहे.
म्हणून दिला तक्रारी अर्ज.
सांगली
दि. 27/03/2024 अर्जदार