Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I have lost my bag today 31st may 2025. Bus number is l6796 conductor name is n. S. Thombare. I took the bus from parel to lonavala. Please help me to find out my bag, my contact no is [protected]. I have tried calling customer care, but no body response. I humbly request you to please help me to get my bag.
Thank you
Devendra worlikar

Dear Sir

It pains to bring to your kind notice about the rude behaviour of Mr. Rajendra Marathe on asking the documents of my special child (Disable kid) Mst. Soham Prafulla Walhe

My son Mst. Soham Prafulla Walhe is special child (Suffering from Autism Spectrum Disorder with 99% hearing loss) certified by medical officer health vide his UUID No.MH [protected].

Copy of the certificates are enclosed for your kind perusal.

My self my wife and son was travelling on bus no MH 20 BL 3517 from Chalisgaon to Dhule on 26th May 2024 at around 7.00am from Chalisgaon.

While boarding the ticket we have shown Mr. Rajendra Marathe all his certificates and UUID issued by Dept of Maharashtra in order to get the concession fory son and as a gurdian for myself.

Mr. Marathe argued us that guardians can not be concessioned as we do not have any concession form. Just for your information we are getting the concession at Railways and Air ticket bookings also while travelling to other states we use to get the concession on same IDs but Mr. Marathe was adamant on seeking the document we requested him many times and showed all evidences without success.

He was firm on his decision informing us that his superior will take action against him. He alsoentioned that we should carry the file of our son having all documents.

Sir, Undersigned is also working in Central Government (Department of Commerce govt of India) I requested him that we will explain this situation to his superior whenever they ask but he was not in position to listen and asked us to pay full ticket amount of guardian to him.

Anyways we have no option but to buy the ticket.

We request the concern depot manager to councel Mr. Rajendra Marathe not to harass the passengers of disable kids seeking all documents for sale of small amount.

This rude behaviour of Mr. Marathe caused us a mental truma and unnecessary harrassment

We request you to acknowledge this mail and take serious action against such conductors.

I am ready to confront this situation in front of Marathe in presence of your superior of State transport department. I am available on +91 [protected].

Dear MSRTC Customer Service,

I hope this email finds you well. My name is Aniket Raju Gotmare, and I recently booked a ticket on your website for a journey from Pahur (Jamner) to New Shivaji Nagar Pune. The booking details are as follows:

Ticket no: 2502631
Date of Travel: 23rd May
Boarding Time (as mentioned on the ticket): 21:10

However, I am writing to express my disappointment with the service provided. On the day of travel, the bus arrived at Pahur (Jamner) at 10:30, which is significantly later than the scheduled time. To my dismay, the bus did not even stop at the designated spot (Pahur), despite my efforts to catch it. I also contacted the Jalgaon bus depot at the number [protected], but the response was unsatisfactory.

Given the inconvenience caused, I kindly request a full refund of Rs. 785, which I paid for the ticket. I have attached a copy of my e-Reservation Ticket for your reference.

I appreciate your prompt attention to this matter and hope for a swift resolution. Please let me know the next steps for processing the refund.

Thank you for your understanding.

Sincerely,

Aniket Raju Gotmare

I travelled on 20 May 2024 from Swarget to Kolhapur by Shivshahi bus no MH6 BW0197 at 8 am from Swarget it brokedown at Pargaon reason gear not operating it reached Kolhapur at 3pm.
2) on 21 May 024 I travelled from Kolhapur by Shivneri which started from Kolhapur at 12:45 pm and brokedown at Nagthane MSRTC authorised hotel before Satar reason cooling failed
I suffered breakdown on both the ways in my Pune - Kolhapur so failure rate being 100 percent I will suggest don't allow the bus to operate wihout maintenance certificate
I demand full refund of ticket I paid 500+525
Ticket details
Pune Kolhapur[protected]/05/24 07:50:44 RS 500
Kolhapur to Pune[protected]/05/24 12:33:38 RS 525

Today i book tickt dt 22.5.24 seat no 18 but the ticket is not generated and payment is deducted in my account plz do the needful action.

Hi, Pune to nashik msrtc shiv shai .. I paid ticket amount from gpay my payment got didected from account but ticket not get booked.. adding screenshot of gpay.

I took another ticket through phone pay amount got didected also ticket received. Adding screenshot of phone pay.

Please refund my gpay amount.

Dear MSRTC Customer Support Team,

I hope this email finds you well. I am writing to bring to your attention an issue I encountered while attempting to book a ticket through the MSRTC online booking platform.

On 5-5-2024, at approximately 9.12 p.m, I initiated a ticket booking transaction through the MSRTC online portal. I completed the payment process and received confirmation of the payment being successfully processed. However, despite the payment being processed, I did not receive the ticket confirmation. Instead, the booking status displayed as "failed."

I have double-checked my email inbox, spam folder, and the booking history on the MSRTC website, but I have not found any confirmation or ticket details related to this transaction.

Details of the transaction are as follows:
- Date of Booking Attempt:[protected]
- Time of Booking Attempt: 9.13 p.m
- Amount Paid: 255
- Payment Method Used:Phonepe

Hi, I was booking ticket to travel from ShivajiNagar Pune to Dhule on[protected].

While making an transaction my money is deducted but ticket booking is showing as failed.

Voucher no. 1917765

I booked a ticket for 29th April. Money got deducted but ticket was not generated. It is showing in failed ticke. I request you to please initiate refund.

I tried to book the ticket on 19 Apr 2024 vide voucher number 1650855(Amount 1770) and voucher nummber 1651457(AMount 3550). Money got debited but no tickets booked. I am yet to receive the refunds for said amount. I have done several follow ups with their toll free number [protected], This is very worst service by MSRTC. My money got blocked and I waiting for refund, So that I can book another ticket and travel to my hometown for summer vacation. PLease treat this very critical and show some care towards customer.

Hi i booked a ticket on my mobile aap of msrtc on 11/04/2024 from borivali to khed for which the amount rs 190 was deducted from my account but the ticket was not booked so call up customer care for the same. they informed me that i will receive my debited amount in 7 working day but still haven't received any refund yet
Today I. E 25/04/2024 I booked a ticket for my return journey which is again failed and the amount af rs 2995 debited from my account
I still haven't received any refunds
I am attaching the screen shot of payment and failed tickets for your refrence

Hello Sir,

My name is Rameshwari. I have booked 2 Shivshahi bus tickets from msrtc website on 21st April 2024. Journey is from Borivali Nancy Colony to Satara on date 29th April 2024. I did the payment for the tickets through phonepe app. But I did not receive ticket confirmation message or email from msrtc.
Hence request you to initiate my refund as soon as possible. I am attaching tickets failed and payment deducted scrrenshots for your reference.

Booked ticket from Gpay for Bhosari to Nasik today i.e. 20/4/2024.
Ticket status reflect status as failed whereas Gpay and Icici bank confirm the payment as successful. No ticket generated at MSRTC application and as the status is failed which doesn't allow to cancel or request refund process.
This is serious issue as I'd to buy ticket separately again and have no option to contact MSRTC officials online.
Request a help for getting the refund.

I have booked 5 tickets of bus Borivali to Mahableshwer from vashi highway to wai. Ticket no. 1606872. As per MSRTC application, bus has to come on vashi highway at 7.41. Now it's 9.46. We are waiting here from 2 hours. We ask controller of vashi highway about bus then he said you are responsible for online reservation so don't ask. I have tried every contact number registered on Google for customer care but no one is responding. There is...

I have booked 3 tickets of Karad to Thane ST bus of rs 1040 online payment on 17 Apr 2024. My destination from Atit to Rabale police station but Ticket shown failed in app . Refund status is not showing. Kindly refund rs 1040 as early as possible.

MSRTC Website online payment to Scan Barcode On Paytm and Payment Debited in Account But Ticket is not Reflect and 15 Days go but Refund is not Resolve

BORIVALI NANCY COLONY NATE

1270214 WAKOLA POLICE STN. NATE [protected]:01 [protected]:35:01 1500.0 PAYTM Not Required

Booking Details
Transaction Id
QNG09R4QBVDDRVY

Upi txn Id
[protected]

Paid to
paytm[protected]@paytm

Paid from
[protected]@axisb

I booked my ticket through app on 15/04, money is devoted but ticket is failed. please initiate my refund ticket voucher number is 1561849INR 920/-

Sunil Shankar Patil
I have booked a ticket of a bus from Karad, Satara to Dadar East dated[protected] timing 22:13
Amount deducted:Rs.485 From Saraswat Bank
Amount deducted on 15/04/2024
At 19:39

Booked ticket below are the details
Date of online booking 14/04/2024
App of booking MSRTC
UPI transaction reference number is[protected]
Amount deducted Rs. 515/-
Booking failed, amount not refunded.

Contact
Abhijit [protected]

I have booked a bus ticket on 8th April, money got deducted but ticket was not generated and it was showing under cancelled option. I again tried booking ticket on 9th April same issue happened. Two times my money got deducted and ticket was not generated and it was showing under cancelled tickets option. I need refund. I have uploaded tickets image for more information