Maharashtra State Road Transport Corporation [Msrtc] — Multiple error Issues on MSRTC Website Resulting in Unsuccessful Transactions and Refund Request for Failed Ticket Purchases.

Address:

Mumbai

Dear MSRTC Customer Support,

I hope this message finds you well. I am writing to bring to your attention a concerning issue I encountered during a recent transactions on the MSRTC website.

While attempting to purchase a ticket, I encountered a technical error twice in the payment process. Unfortunately, despite the error, my money was deducted twice from my account, and the tickets was not generated successfully.

I kindly request your immediate attention to rectify this matter and process a refund for the deducted amount. I appreciate your prompt assistance in resolving this issue and ensuring a smooth customer experience.

Transaction details:
- Tickets: #100157 #100158
- Date: [7th January 2024]
- Transaction ID (UPI reference no): [[protected]] [[protected]]
- Amount deducted: [125] + [95] = [220]
- My UPI ID: [janhavi.[protected]@paytm]

It is disheartening to encounter such issues repeatedly, and I hope that steps are taken to improve the overall functionality of the MSRTC website.Your cooperation in resolving this matter promptly is greatly appreciated. I look forward to your confirmation of the refund process.

Thank you.

Sincerely,
[Janhavi Parkar]
[janhavi.[protected]@gmail.com]