Maharashtra State Road Transport Corporation [Msrtc] — not providing complaint book to passenger and rude attitude towards passengers

Address:

Thane, Maharashtra, 421505

Nb raju lingam
Trimurthy colony, kamlakar nagar,
Kohojgaon, ambernath (W)-421505

Date 5th march 2018


To
Divisional controller
Maharashtra state road, transport corporation,
Thane division,
Thane
Subject 1) complaint against driver and conductor of schedule no. 33, dt.
5.3.18 of vittalwadi depot.
2) complaint book not easily available / refused to give complaint
Book by controller mr. S. K. Pawar.

Dear sir,

We konkan bhavan commuters would like to draw your kind attention that earlier there were two schedules namely 33 and 35 for konkan bhavan from ambernath railway station east. But for no sufficient and adequate justifying reason schedule no. 35 is not being operated although both the buses were running with standing passengers. Presently only schedule 33 is in operation.

This route is convenient for those passengers traveling up to konkani bhavan to attend their jobs in time. Although schedule time is 8-30 a. M. Today i. E. 05/03/2018 bus arrived at about 8-55 a. M. That too not to the railway station where regular stop is there. It was parked on the over bridge 300 meters away from the stop.

Driver of the bus came down and informed the passengers that bus is standing on the bridge as it is not possible to take turn at the shivaji chowk. I am informing you today, but tomorrow onwards i will not inform you and the bus will be on the bridge only.

Other drivers are easily bringing even longer buses up to railway station. Then what is the difficulty for today’s driver whose name was not being given / refused to give to understand to the passengers. Previously one of your controllers had visited along with same problem and confirmed that in case of exceptional situation reverse can be taken easily near shiv dham without any problem howsoever long bus may be.

We are doubtful about his skill. If at all there was any technical difficulty with steering system as well as imbalanced suspensions and shock absorbers then such vehicle should not have been sent to the route by v. E. Which may be the cause of accident in future even on the plain road also with high speed.

Please clarify that who has authorized the driver to declare such things to the passengers without knowledge to the higher officers like controller, traffic officer and depot manager also. We are sorry to inform that tour traffic officers are never visiting the problematic locations to resolve the problem with the help of police department.

On reaching to the depot we met and complaint to the controller on duty during that time i. E. 9-20 a. M. Controller was reluctant to disclose his name. We had confirmed that he was mr. S. K. Pawar. Who had confirmed that driver was reluctant to take the bus to ambernath regular stop. And as per him such buses with suspension are difficult to take a turn.

We all passengers do not agree with his statement. As a driver i would like to draw your attention including all your technical staff that not only to this bus but even to the scooters and motorcycles also there is suspension. So please advise him to reply in proper justifiable way. Among us many passengers are technically qualified and we are not the laymen.

We wanted to record our complaint in your complaint book. But it was not made easily available to us intentionally to safeguard your people. Please ensure and confirm that henceforth complaint book, suggestions and feedback should be made easily available to the passengers not only during the day but also must be available during night along with name of the not only office bearer but depot bearer with a board at the controller cabin in lock, passenger lounge as well as traffic office also.

You are hereby requested to investigate the matter mainly with maintenance department and then with traffic department take necessary effective and corrective measures so that we will not get any further opportunity to bother you again and again for the same reason. Eagerly awaiting your written reply at your earliest just not only as a acknowledgement but together with action being taken against defaulters at your earliest. Hope you will give us opportunity to thank you for the same.

Thanks & regards

Ambarnath konkan bhavan commuters.