Mahindra And Mahindra Complaints & Reviews

Dear Team,

I would like to inform you that my accident (minor) vehicle UP21DB7021 has been toed on 30th Jan’24 since then I have been chasing dealership to work early but still I am waiting for the positive response.

Requesting you to kindly help in this case and resolve my issue on urgent priority.

Note: I have been facing inconvenience due to unavailability of my vehicle so please ensure works should have completed on or before 27th Feb

Name - Rohit Sharma
Ph : [protected]

Dear Team,

I was promised from Mahindra JKAK Meerut that I will get my vehicle by or before 20th Feb’24. But still they didn’t approve the insurance nor the vehicle work started yet. Kindly intervene in this matter and do the needful.

Vehicle reg - UP21DB7021
Vehicle Owner - Rohit Sharma
Ph - [protected]

I had to replace my front glass of Mahindra XUV 300 due to an accident So, on Monday (12.02.24) XUV 300 was given to Mahindra Workshop at Mothrowala. It was known by repeatedly calling that work has been done on Thursday (15.02.24). When I visited the Workshop I noticed dents and scratches on the vehicle so, immediately told the executive about new dents and scratches but he argued that it must be old...after much argument he put some paint on dents and scratches. As I reached home I noticed there are more scratches and dents on my car.
Kindly look into the matter urgently
My contact number is [protected] and vehicle no is HR29AT9417.

Mahindra XUV 300 W8 (O) car I bought last January. Multiple times have submitted complaint of check engine light and vehicle stammering in low gears. All the time in all 3 service Mahindra representative have ignored the same and no action was taken. On 2nd Jan 2024 there was a major defect and vehicle stopped taking self start multiple times, have to visit Harbir Automobiles one of Mahindra outlets in industrial area phase 1 Chandigarh. The detected it is a major defect once the engine was opened.
Vehicle was not taking power and third piston and cylinder were defective. It has bee more then 3 weeks since the company have requested for engine assembly and yet there is no update. They have not even taken an effort to provide an alternative vehicle for the customers local commute and still just extending dates even further.
Would require a better resolution here from the so called big and renowned Mahindra. I have been a user of Mahindra from quite a long time now. Was not expecting such a crap customer service from them.
I would demand for a better resolution either compensate for the lost Tim or take your vehicle and return the money.Would love to go for Hyundai or TATA instead of them

SIR
I WOULD LIKE TO BRING THE VERY DISSAPOINTING SERVICE BY THE SRI DURGAR AUTOMOBILES KIRTI NAGAR AS I HAD SEND MY VEHICLE NUMBER DL8CAN 9682 ON 21.01.2024 WHEREIN I HAD ASKED THEM TO GET THE UNDERMENTION SERVICES
(1) Sound in AC blower
(2) Error in back camera
(3) Front belt sound when start in the morning
(4) And regular services etc etc
Now when I get back to take the vehicle on 23.01.24 and found the rear camera error still persist I was informed that I had to get replace the whole camera kit to which I resist and do not agree and leave after paying my bill of Rs 31, 000/- (the estimate told to me Is Rs 19, 000+tax) but just after travelling about 1Km only I observe the same sound from the AC blower and call the RM immediately to which I get the same response that you need to replace the motor of the blower, to which I disagree and told that you people are running an authorised centre or the road side garage as they try and on not getting success asked that it is needed to replace and moreover on my asking you reply to change you had not put any of your observation this is very disappointing on their part. Moreover when I replied that firstly I will check the same from some another workshop as I believe that there is no need of replacing the very camera and blower motor immediately RM agreed that yes I had confirmed from the team that there is sensor problem in the camera and once you get you vehicle once again I will rectify the problem with the blower this is the response/working of an authorised service provider as they are least bother about services it clearly shows that they had neither check nor rectify the requested problems but only indulge in creating hefty bills
Hence I would like to bring into your knowledge that these people are not interested in sorting the problem but indulge in unnecessary increasing the bills and cheat the customers there modes-opendy is to generate higher bills and not resolving the core issues.
Therefore, it is requested to your good self to investigate this matter as they are bringing bad name to the MAHINDRA AND MAHINDRA

Def eror but sirvice center never gives warranty asking 25 k to repair

Dear team my car scorpio s11 many times engine repair but not done my car works many times failed work please help me

Defective piece nobody is taking authority by the dealer and facing issues from the day i purchased approximately 6 months passed feeling like cheated by the Mahindra company by giving the defected piece
automatic reverse camera start even going in front with drive mode
sceen got hanged again n again many issues are there but noone taken responsiblity

contacted many time to the dealer ship but not resolved
feeling like i had purchased a vechicle of a poor brand just purched because its a indian brand on cash payment without any loan or something but regret to say that not good product or a defective product is being issued

Hi,
I am writing to you a complaint for Scorpio N Z8 Manual Diesel vide chassis No- MA1TJ2YD6P6J92585.
Which is purchased on 22-Oct-23 from Koncept Automobile PVT Ltd Noida sector 14 UP.
First service has been done on 21-Nov-23, From last 2 days I m facing a problem that's why I visited the service centre side 4 Greater Noida UP. They r saying we need to change the turbo of the car so please look in to this...
Regards,
Amit Nagar
[protected]

I was working in win-win automobiles bhopal from 5th may, 2023 till August, 2023.
MD and CEO of the dealership has rejected my f&f and haven't provided my remaining salary. And CEO has promised me not to give my salary at any cost. I'm the only earning member in my family. I have done all resignation formalities completely.
I have served the dealership with all my loyalty and dedicatedly. I don't know for what reason they uphold my salary.

We bought a new Mahindra Auto from a Rishikesh branch and about 15-16 days ago the charger got internally damaged due to some wire issues in it we informed the store owner from where we bought it and they came to our house to check whether the connections and earthing management and they found everything perfect so they took the charger to repair it or exchange as it is in warranty right now, it's about 15 days gone but we haven't got the charger back. The driver I hired to drive the Auto is also stressed as his income has just paused. The company hasn't responded to anything clearly but is continuously delaying the charger. We planned to buy one more new Auto from Mahindra but after all such messed up services, I don't think that I should get another Auto now. We found very bad services from your side and now, I want you to arrange my charger as soon as possible and also respond as fast as you can. Thank you!!

I brought a scorpio n z6 silver colour car from your agency on 31/08/2023 when i went to take the delivery of the vehicle it was delivered with a dent on left front panal, when i complained the manager assured me of repairing the dent and got it repaired, i got my first 1000 km service after about a month on 28/09/23 then after driving my car for about 1500 km more while returning from ajmer my cars clutch sank on the bottom and gears were not working after assessing the situation i pulled back the clutch pedal with my toe and put my vehicle in proper gear or else i could have met an major accident which could have been fatal, i got my car repaired as it was necessary so after driving my brand new car for only 2528 kms i had to visit thrice at service center and had to pay rs18906/- for no fault of mine as i think you have delivered me a faulty vehical. i request you to kindly do the needful by either bearing the cost or replacing it thanks

My Vehicle Details
Mahindra XUV 500

I am writing to express my profound disappointment and frustration with the extremely unsatisfactory handling of a problem that arose from my car's servicing at Mahindra on June 2, 2022. The issue revolves around the AC switch, which was undeniably in perfect working condition when I entrusted my vehicle for servicing, but was returned to me in a malfunctioned state.

Immediately upon discovering the damage, I initiated contact with the assigned service advisor (Kumaravel) via WhatsApp but I received no response from him. This lack of acknowledgment and communication is not in line with any reasonable customer service standards.

Over the course of the following two years, I consistently raised this matter during subsequent servicing and other necessary body shop repairs. In the latest instance, I had a conversation with a manager by the name of Mr. Jayapandi at your Gerugambakkam branch. However, it is utterly disheartening that none of these efforts bore any fruitful results. The issue, which was a direct result of negligence on the part of Mahindra's servicing personnel, remains unaddressed.

I am shocked and deeply dissatisfied with the latest response I received when I reported this ongoing problem to Gerugambakkam AMPL. They mentioned the option to replace the entire AC button kit, but to my astonishment, they intend to charge me 5000 rupees for a repair that should rightfully be covered by Mahindra. Why should I, as a customer, be expected to bear the cost for repairing damage that was undeniably caused by Mahindra's own employees?

Given the extraordinary negligence and lack of accountability displayed thus far, I now insist on your direct intervention. I implore you to take personal responsibility for this matter and remain actively involved until it is satisfactorily resolved.

Furthermore, I kindly request that you provide me with the escalation matrix for Mahindra's Servicing Department so that I may pursue appropriate channels for addressing my grievances.

I trust that this issue will be addressed promptly, and I eagerly await your immediate attention to this matter. Failure to provide a reasonable resolution will leave me with no option but to explore alternative escalation courses of action to protect my rights as a Mahindra customer.

FYI, I have spent lakhs at your service centers and I have more than a few vehicles that are regularly being serviced by AMPL, if this is how you would make your regular customer repent, I wonder how your other customers feel.

Thanks,
Yash V

The above email was written to the GM of AMPL Guindy Service center two days ago,[protected] to which I am yet to receive a response, came here to escalate further.

P.S There is no escalation matrix for AMPL service center despite being authorised by Mahindra.

My car clutch was changed on 02.06.2023 and I drove my car 5000 to 6000 km only as on today 10.10.2023 my clutch problem occurred and they are saying to change the clutch again.
Is this the quality of material provided by Mahindra to their customer.
Very disappointing about the service and quality of Mahindra
India moving towards MAKE IN INDIA product and Mahindra being a Indian Manufacturer doing this kind of things to their customer.

I Vikash Kumar Agarwal purchased Mahindra XUV 300 TGDI (23BH 9365E) in the month of June 2023. In With You Hamesha Name and Mobile no. is showing as Manoj Laxman Morankar and [protected] instead of Vikash Kumar Agarwal and [protected]. Not only this sold date of vehicle is showing as 11.01.2023 instead of 21.06.2023.
After having discussion with customer care and Mahindra staff member regarding the issue a number of times the same has not been updated.
Please clarify why it has not been updated and why it is showing in other person's name.

Today also in the invoice generated after my first free service from Bhavna Automobiles pvt ltd Name, contact number, and also Sold date was showing in other person's name

Vikash Kumar Agarwal
[protected]

Respected sir / madam,
my name is AKASH CHOURE, aged 20 years. I am a resident of bhopal, madhya pradesh. I was working in WIN-WIN automobiles, pvt. ltd. as a sales executive and EV consultant. This dealership is situated at misrod, hoshangabad road, bhopal, M.P.
During this whole period of employment there, I carried out my duties and responsibilities in a very responsible way with whole dedication. I have also completed all resignation formalities as required.
During this whole period of employment there, I had carried out my duties and responsibilities in a very responsible way with dedication. I have also completed all resignation formalities as required.
However, they are withholding my salary for the month of July without giving any genuine reason and explanation. Also, they have cut off my salary for the month of June, without any prior notice or information.
I have been following up with them for the past 2 months, but they have not been cooperating at all. I have been facing severe financial issues because there are family dependents who solely rely on my income
I am the only earning member of my family and my father expired recently. Also, I have not made any sort of mistakes that had an impact on the dealership yet they cut off my salary without any prior information.
I have already mailed you previously but hasnt got any sort of answer/ solution.
Now, I am planning to make this problem viral on social media.
Moreover, the CEO of the dealership MR.RAVI CHANDRA has not approved my salary and asked me not to file a complaint against the dealership. Otherwise, i will have to face consequences and the GM of sales in the dealership, also told me nothing gonna happen, keep trying.
literally, my family is suffering from financial problems, they are playing with my problem.
Therefore, I kindly request your goodself to look into my grievances on non- payment of salary by my ex-employer, and give necessary direction to them to release my payment immediately. I shall be grateful to you for your help.
Thank you,
Akash choure

Dear Team,

I hope you are doing well and reading this. To voice my regret and displeasure with the service I have received from your Mahindra store, I am writing to you.

I reserved a XUV 700 AX7 Diesel Automatic in your showroom at UNITED AUTOMOBILES FARIDABAD, Haryana - 121003 on 7 Aug 2022. I was told at the time of booking that the delivery will take around 1 year, which I thought was reasonable and decided to move through with the purchase.

Since making the reservation more than a year ago, I have not heard anything about the delivery of my car. I have followed up with your sales personnel several times, and each time I receive hazy assurances and no specific details regarding the progress of my transaction.

Furthermore

My car is under warranty of standard 3 years
I am getting issue of gear change,
Service centre ask me to change gearbox with quotation of 75k
But this supposed to be covered under a warranty but they refused to do so

My name rajvir singh
vop boparai kalan
distt. ludhiana,
tehsil jagraon
punjab, india
mobile number [protected]
Arjun novo 655 4*4
model year 2022

DEAR SIR/MAAM,
1. i am col vinod rattan.
2. i am in possession of xuv 500 with regn no hp63b5568.
3. date of purchase - 09 aug 2020.
4. run only 20000 kms in last 3 yaears.
5. my car is in [censored]al motors wksp in ahmedabad. as per repair order the clutch of the car has been damaged.
6. it is surprising to know that how can a clutch of an xuv get damaged in just 3 years with only 20000 kms run.
7. it clearly indicates that the clutch assy was of sub standard quality.
8. you are requested to see into the matter and compensate accordingly.
REGARDS