Respected sir/madam,
My name is Dr sobin e Joseph and I am a cardiologist working at Nirmala medical Centre, Muvattupuzha. I had booked a mahindra xuv 700 in the month of April and my expected date of delivery was in January 2024.
However, In the first week of July, I was called by an executive from the mahindra pothens, cheranellor branch in kochi and I was informed that the vehicle can be delivered within 1-2 weeks since they had a cancellation. On 5th of July, I paid rs 5lakh as a principal amount and received the receipt for the same. I was ensured that the vehicle will be delivered by 20th July, date extending to maximum 25th July. So by 11th July, federal Bank sanctioned a loan amount of 25lakh and the fund was transferred to the pothens cheranellur, kochi branch.according to the loan, I will be paying the emi from August 2nd onwards.
But following this, I haven't received my vehicle yet. Nor have I received any confirmation or any expected date of delivery for my vehicle. On calling this branch and talking to the executive team, their response is very unenthusiastic and the lack of response as compared to the time before fund transfer is very evident The verbal promise to me was that the vehicle would be delivered by 25th July. Even if the vehicle isn't delivered due to some unavoidable reason, I as a customer should be informed the reason for the delay.
I need an immediate resolution /response because this is an open case of fraud.
Thanking you,
Dr sobin e joseph
Mahindra And Mahindra customer support has been notified about the posted complaint.
